Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,161 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,161 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
950
Reviews on The Trusted Agent
All 6 offices
1,899
Reviews on Trustpilot
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 1,287 reviews on Google only. Show every review
5/5
GoogleCharters have been very helpful in my search to buy a property in Winchester especially James Baker who arranged a number of viewings. Overall experience so far of Charters has been very good.
Thank you very much Claire, the feedback is good to have and we will pass this on to James
5/5
GoogleExcellent service, very professional and extremely helpful to deal with. Our house sold quickly and Charters got us the full asking price. Once we had sold we were passed over to Nony who was amazing to deal with and extremely organised. Cant recommend highly enough!
Tom, thanks so much for the feedback. Nony is away at the moment but we will make sure she sees your positive review. Many thanks.
5/5
GoogleCharters have been amazing and helped myself and my partner buy our first house together. Mike listened to what we were looking for and found the property for us. We had support from start to finish, always getting updates from Jo. Everyone we met or spoke to along the way were so friendly and catered to our every need. Julie was incredible and worked hard to get us the mortgage we needed. She was around and on the end of her phone during all hours, which was really helpful due to my shift work. We really can't thank you all enough. myself and my partner now have the keys to our first house together. Thank you all very much!!
Hi Lou, this is great feedback to receive, many thanks for taking the time to inform us.
5/5
GoogleWe dealt with Jon Baud throughout our property search and he was fantastic. He would give us regular updates and also encourage us to think outside the box and see properties we wouldn't normally have considered. Would recommend to anyone looking...
Thank you Owen, much appreciated. I will make sure Jon is passed this feedback.
5/5
GoogleDonna listened attentively and asked all the right questions to gain a clear understanding of our requirements. She then proactively arranged three viewings, which took place within two hours of our initial meeting, and collected our feedback. A professional response which gave us a very good first impression.
Thanks Dan, we hope to live up to expectations as the relationship grows. Good luck with your move.
1/5
GoogleRating only, no written review.
5/5
GoogleGreat comms, worked hard, nice guys - would recommend
Thank you Alex for taking the time to review Charters in Farnham with 5STARS - very much appreciated!
5/5
GoogleI found Tim and his team at the Farnham office to be professional, attentive and informative. They listened and understood as to what I was looking to achieve. I would highly recommend Charters.
Hi Lucy, many thanks for sharing and endorsing the Charters team in Farnham! 5STARS much appreciated...
5/5
GoogleFarnham office closed the deal for my son to move into his new development home in Surrey in the end. It was the effort of the network which pushed things along to a satisfactory conclusion - nobody was ever out of the loop here.
Dear Mike, thank you very much for taking the time to write a review on the service you received from Farnham office. We take all feedback seriously, so thank you.
5/5
GoogleWe recently bought our house through Charters and we found that Katherine and the team were excellent. They were instrumental in maintaining good communication between all parties resulting in a swift and hassle-free purchase. Brilliant.
Dear Liam Thank you for taking the time to review the service received via our Farnham office. We appreciate your time and take all feedback seriously. Many thanks.
5/5
GoogleWe recently sold a house through Charters and found the staff very helpful and communicative. We selected Charters on the basis that the representative who came out to carry out the valuation had a more professional approach and took more time with us as clients. The marketing material produced was very good.
Firstly, please accept my apologies for the time it has taken to thank you for the review you have left in relation to your experience in Romsey. We take all feedback seriously, so many thanks.
4/5
GoogleVery proffesional estate agent in comfortable offices in farnham Town centre. Staff is very helping.
Thanks for the feedback.
5/5
GoogleI have recently asked Charters to sell my property as I had found a new build I wanted to secure. Matt Newman came around to the house and gave me excellent advice about the current market and pricing strategy. The very next day he had organised my first viewing which quickly became a second viewing, conducted by Matt on a Sunday. The buyers made an offer which Matt negotiated, resulting in them paying a price I was very happy with and allowed me to secure my next home. I have been extremely impressed with Matt and Charters in their professionalism, knowledge and courtesy, achieving my goals in a quick and efficient manner. Thank you to the team.
Dear Joe, thank you for taking the time to write a review. We take all feedback seriously and it is testament to the hardworking Farnham team, in particular Matt. Thank you once again.
5/5
GoogleWe cannot recommend them enough. Without them, the sale of the house would have failed. In particular Laura and Ellie went above and beyond their duties. Because of the delicate situation, they've become builders, counselors, lawyer, architect and even psychologist. Communication was challenging sometimes because of the many parties involved, but despite that Ellie and Laura never gave up on the sale and kept chasing us for things to be done. So we are extremely grateful to have finally found the perfect professional agent who could understand the whole picture and manage to achieve a successful sale.
Thank you very much for taking the time to review the service you received from Charters Farnham office. All feedback is much appreciated and will be passed on to the team.
5/5
GoogleI listed my rental property through Charters in Farnham and could not be more happy with the service, very impressed. I had consistent communication and viewing feedback and they found me a tenant sooner than I expected. A very professional and helpful team that I will use again. The lettings manager, Katherine, delivered her promise of finding me a suitable tenant. Thanks again Charters Farnham.
Dear Rob, thank you for your review regarding the experience you had when letting your home via our Charters Farnham branch. We are delighted that the Farnham branch continue to deliver. Many thanks
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you!
5/5
GoogleRating only, no written review.
Thank you!
5/5
GoogleRating only, no written review.
Thank you for taking the time to write a review on the service you received from Charters. We take all feedback seriously, many thanks.
5/5
GoogleRating only, no written review.
Thank you very much for taking the time to write a review on the service you received from Charters Chandlers Ford office. We take all feedback seriously, so thank you.
5/5
GoogleLovely new branch with very helpful and friendly staff.
5/5
GoogleHad pleasure of close dealings with Sam and Gemma in this branch, but must say all interactions with other staff have been equally pleasant. Great team with forward thinking outlook anyone looking for a local agent I would highly recommend.
5/5
GoogleProfessional, speedy and made everything stress free. Megan jones was particularly helpful. Highly recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winchester has the most, with 2,885 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent.
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