4/5
Very helpful and proactive
Sam has been very helpful and accommodating with our house search.
Agent replied · 20 November 2017
Thank you Alice for acknowledging Sam at Charters Alresford, we appreciate your time and feedback..

Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,159 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,159 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
950
Reviews on The Trusted Agent
All 6 offices
1,897
Reviews on Trustpilot
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 933 reviews on The Trusted Agent only. Show every review
4/5
Very helpful and proactive
Sam has been very helpful and accommodating with our house search.
Thank you Alice for acknowledging Sam at Charters Alresford, we appreciate your time and feedback..
5/5
Honest, helpful and humorous!
Nony provides a very personal touch in her work - she goes the extra mile and her enthusiasm is infectious. Searching for a house can be very stressful but she reminds you that it's really very exciting too! The service she offers is the perfect blend of personal and professional. Keep up the great work, Nony!
Fantastic 5STAR review for Nony at Charters Winchester, thank you Simon for your time and feedback it is most appreciated.
5/5
Professional and Personable
Dominic has proved invaluable in our search for our new home in Winchester. Being "out of towners" Dominic arranged a tour of both the type & location of potentially suitable properties in the Winchester area which helped enormously in reaching our final decision to make an offer on a lovely property, fingers firmly crossed all goes well from here! Totally professional not to mention very personable we are grateful Dominic was with us on this "journey"
Fantastic 5STAR review for Dominic at Charters Winchester, thank you Christopher for your kind review for Dominic, it is most appreciated.
5/5
Simply the best agent ever!
We have moved home a few times in recent years and can truly say that the efforts of Gary and his team in obtaining a successful offer for our current house have been the most exemplary. Throughout what is always regarded as one of the most stressful activities in our lives Gary, Sam, Lee and Co. have made the experience bearable with a friendly, informative, and totally professional service. In our view they are definitely the best. Our grateful thanks to all, Brian and Jenny Eames
Fantastic 5STAR review for Gary and the whole Charters Alresford Team, thank you Brian and Jenny for your kind feedback acknowledging the Team and their efforts, it is much appreciated.
5/5
Exceptional, Mike always had time to give me advice and support.
Mike and his colleagues at Chandler's Ford Charters are an exceptional team. It isn't often that you feel you can put your trust unreservedly in another persons hands, especially when it involves the hazardous world of real estate. I wouldn't hesitate in recommending Mike and team. When the time comes again I know that I can be assured that he will have my best interests at heart.
Fantastic 5STAR review for Mike and his Team at Charters Chandlers Ford, thank you Julia for your time and feedback, it is most appreciated.
5/5
Jo has been great through thick and thin!
Jo has been invaluable throughout a very tricky sale procedure. She has been excellent in keeping me updated, and has always been easy to get hold of or returned my calls straight away. She is very well informed has dealt efficiently with all my queries, as well as dealing promptly with all other parties involved. I would not hesitate to recommend her 100% - thank you, Jo!
Fantastic 5STAR review for Jo at Charters Chandlers Ford, thank you Liz for your time and feedback, it is most appreciated.
5/5
Liz is always cheerful, helpful and encouraging.
Rating only, no written review.
5/5
Sam is willing to go the distance for us.
Sam has been extremely patient,diligent and persistent in trying to find us a home in Alresford which meets our exacting requirements. He is prompt at viewings and at returning calls. Sam is not overtly pushy, although eloquent in pointing out attractive features and benefits in the properties we reviewed together. We are confident that he will be able to find us the property which needs the least compromises.
Thank you James for your acknowledge of Sam at Charters Alresford, it is a great 5STAR review. We thank you for your time and feedback, it is most appreciated.
5/5
Lee is a real asset to Charters. He is personable, honest and very keen to help us find the right property. After meeting him at our first viewing I have specifically asked for him at each subsequent viewing.
Fantastic 5STAR review for Lee at Charters Alresford. Thank you Jo for taking the time to place a review, it is much appreciated.
5/5
Proactive, helpful and commited
Jas has been extremely proactive and helpful in finding us a suitable property to rent. If we had a property which we wanted to rent out we would want Jas to be the agent promoting it. With her persistence and commitment it wouldn't be on the market for very long! She was very good at returning our phone calls. and also extremely friendly and personable.
Fantastic 5STAR review for Jas at Charters Winchester, thank you we appreciate your time and feedback.
5/5
None kept supporting me despite the time lapses in us looking!
Thanks to Nony for her informs and fun weekly updates as well as her professional guidance. Meetings, phone calls and emails were all helpful and she persisted even when we were untimely in our responses due to breaks in looking. To topic off, on our decision to not buy in Winchester, she still advised me on best next steps!
Wonderful 5STAR review for Nony at Charters Winchester. Thank you.
5/5
New House Purchase
Nony is quite simply a master of Estate Agency and a lovely engaging person with it. She is committed to matching prospective buys with sellers and her knowledge of the local housing market is extensive. Nony has a very warm and friendly disposition and takes the time to understand her clients needs and seems to work 24/7. She is always keen to help out. Her weekly updates are extremely useful as a snapshot of what is available and they are fun to read. We cannot rate Nony highly enough...
Fantastic 5STAR review for Nony at Charters Winchester! Thank you Phil for your kind acknowledgement of Nony - she truly is a star. Thank you for your time and feedback, it is most appreciated.
5/5
Confirmation of my experience with Sam of Charters Alresford.
All staff ar Charters Alresford, are extremely helpful, in all aspects of the selling/purchasing process. In particular Sam has been more than conscientious with regard to my house search, and keeps me updated with any property that he thinks may be of interest. Also when accompanying me to a property for a viewing his response to any questions I may have has always been immediately forthcoming.. I have very high regard for him, and I am happy to forward the above as confirmation, and I hope the above few words are helpful to your survey.
Fantastic 5STAR review for Sam at Charters Alresford, thank you Caroline for your time and feedback, it is most appreciated.
5/5
Above and beyond the call of duty
Moving home can be one of the most stressful times in a person’s life. If you want an agent who will give you confidence and who you can trust to get the job done with minimal impact and utter professionalism - Charters are simply The Best. All I can say to the Alresford team is thank you - thank you - you are all fantastic.
Fantastic 5STAR review for the Charters Alresford Team, thank you Amber for your time and feedback, it is most appreciated.
5/5
Proactive and personal
Lee has been assisting me with finding a new home and I would have no hesitation at all in recommending him. He is proactive in his approach and really took the time to understand what I was looking for and presented appropriate properties. He also presented properties based on feedback from my viewings that perhaps I wouldn’t have previously considered but I trusted his judgement and the properties viewed were very much of interest. I look forward to working with him again in the future.
Fantastic 5STAR review for Lee at Charters Alresford, thank you Sarah for your time and kind feedback, it is most appreciated.
5/5
Swift and detailed information always to hand.
Many thanks to Charters for their help selling my property. They were polite, informative and always at the other end of the phone - a rare talent in estate agents. Nony, Dominic and Tom deserve a special mention for putting up with me !
Thank you Jules for your 5STAR review for Charters Winchester, especially Nony, Dominic and Tom, we appreciate your time and feedback.
5/5
Above and beyond
Upon initially meeting with Justin he quickly understood my requirements and acted upon them in a polite and professional manner. Justin has been informative and reliable in answering any questions that I have had (many times this has been outside of his normal working hours) Justin is a credit to Charters and highly recommended!
Fantastic 5STAR review for Justin at Charters Alton, thank you Lesley for your time and feedback, it is most appreciated.
5/5
Exceptional negotiation - and patience!
Throughout a complicated negotiation, Nony maintained a professional, good humoured and patient attitude which was very reassuring. One felt always that the situation was under control and that the selling process was progressing smoothly - even though at times it certainly hit a rocky path. Nony skilfully guided the process forward for both myself as the seller and for the buyers to a timely and very satisfactory conclusion. It was always a pleasure to speak to her and she gave the impression that ours was the only negotiation in which she was interested. No small problem was insignificant for her and all dealings were dealt with extremely efficiently. What an asset for Charters!
Fantastic 5STAR review for Nony at Charters Winchester, thank you Graham for your time and feedback, it is most appreciated.
5/5
Great service
Gary gave us sound advice on the best way to market our property.
Thank you Alyson for your 5STAR review for Gary at Charters Alresford, we appreciate your time and feedback.
5/5
Dominic was excellent at conducting viewings on my property. He has a clear understanding of his viewer, what their needs are and how the house could work for them. He is highly motivated, organized and professional, this combined with a warm friendly personality impressed me greatly. Thank you Dom you are a credit to Charters. Mrs Croucher
Thank you Vanessa for your 5STAR review for Dominic at Charters Winchester, we appreciate your time and feedback.
5/5
A genuinely positive experience
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony was in daily contact, guiding us through the decisions which had to be made and offering advice where she was able. Nony was never too busy to have a chat if we had any questions and it always felt that she had our best interests at heart. During our (albeit brief) search, we dealt with several different agents and every one we interacted further cemented our feeling that we made the right decision to go with Charters. They are a very customer centric team of experienced and enthused professionals and I would strongly recommend them to any seller.
Fantastic 5STAR review for Nony at Charters Winchester, Thank you Richard for your kind review it is most appreciated.
5/5
Very happy
Victoria is friendly, genuine and polite. We have found her to be open and approachable, but also trustworthy and discreet. We are very pleased that she is involved in our purchase.
Thank you Edwina for your kind acknowledgement of Victoria, we really appreciate your time and feedback.
5/5
Tom has lead the way in our property search
Tom has been up there as one of the best and most tenacious Estate Agents we have had the pleasure to work with. As a family we are very picky about choosing the right house, but Tom has always introduced the right properties and quickly adapted to our situational changes. When we first met Tom one evening at a property viewing he said Charters would sell our house, they did, also that they would find the right house for us and they did that as well. Tom is an advocate of the energic Charters team that work tirelessly, often out of hours, to get results. I wouldn’t want to be a competing Estate Agent ! Richard Disney and family.
Fantastic 5STAR review for Tom at Charters Winchester! Thank you Richard for your kind acknowledgement of Tom who is a true professional. Thank you for your time and feedback, it is most appreciated.
5/5
Fantastic Agent
Hayley is fantastic at keeping me up-to-date with new properties that come onto the market. I have dealt with many agents in my search for a new home and Hayley is the one I would praise the most and recommend to others.
Fantastic 5STAR review for Hayley at Charters Chandlers Ford, thank you so much Lee for your time and feedback, it is most appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winchester has the most, with 2,883 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.