Trusted Agent profile · Hampshire and Surrey

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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,159 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,159 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

The Trusted Agent logo

5.0 / 5

950

Reviews on The Trusted Agent

All 6 offices

Trustpilot logo

1,897

Reviews on Trustpilot

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on The Trusted Agent

Showing 933 reviews on The Trusted Agent only. Show every review

4/5

The Trusted Agent
Buyer

Very helpful and proactive

Sam has been very helpful and accommodating with our house search.

Alice · 17 November 2017 · Charters Alresford

Agent replied · 20 November 2017

Thank you Alice for acknowledging Sam at Charters Alresford, we appreciate your time and feedback..

5/5

The Trusted Agent
Buyer

Honest, helpful and humorous!

Nony provides a very personal touch in her work - she goes the extra mile and her enthusiasm is infectious. Searching for a house can be very stressful but she reminds you that it's really very exciting too! The service she offers is the perfect blend of personal and professional. Keep up the great work, Nony!

Simon · 16 November 2017 · Charters Winchester

Agent replied · 20 November 2017

Fantastic 5STAR review for Nony at Charters Winchester, thank you Simon for your time and feedback it is most appreciated.

5/5

The Trusted Agent
Buyer

Professional and Personable

Dominic has proved invaluable in our search for our new home in Winchester. Being "out of towners" Dominic arranged a tour of both the type & location of potentially suitable properties in the Winchester area which helped enormously in reaching our final decision to make an offer on a lovely property, fingers firmly crossed all goes well from here! Totally professional not to mention very personable we are grateful Dominic was with us on this "journey"

Christopher · 15 November 2017 · Charters Winchester

Agent replied · 16 November 2017

Fantastic 5STAR review for Dominic at Charters Winchester, thank you Christopher for your kind review for Dominic, it is most appreciated.

5/5

The Trusted Agent
Seller

Simply the best agent ever!

We have moved home a few times in recent years and can truly say that the efforts of Gary and his team in obtaining a successful offer for our current house have been the most exemplary. Throughout what is always regarded as one of the most stressful activities in our lives Gary, Sam, Lee and Co. have made the experience bearable with a friendly, informative, and totally professional service. In our view they are definitely the best. Our grateful thanks to all, Brian and Jenny Eames

Brian · 15 November 2017 · Charters Alresford

Agent replied · 16 November 2017

Fantastic 5STAR review for Gary and the whole Charters Alresford Team, thank you Brian and Jenny for your kind feedback acknowledging the Team and their efforts, it is much appreciated.

5/5

The Trusted Agent
Seller

Exceptional, Mike always had time to give me advice and support.

Mike and his colleagues at Chandler's Ford Charters are an exceptional team. It isn't often that you feel you can put your trust unreservedly in another persons hands, especially when it involves the hazardous world of real estate. I wouldn't hesitate in recommending Mike and team. When the time comes again I know that I can be assured that he will have my best interests at heart.

Julia · 14 November 2017 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 16 November 2017

Fantastic 5STAR review for Mike and his Team at Charters Chandlers Ford, thank you Julia for your time and feedback, it is most appreciated.

5/5

The Trusted Agent
Seller

Jo has been great through thick and thin!

Jo has been invaluable throughout a very tricky sale procedure. She has been excellent in keeping me updated, and has always been easy to get hold of or returned my calls straight away. She is very well informed has dealt efficiently with all my queries, as well as dealing promptly with all other parties involved. I would not hesitate to recommend her 100% - thank you, Jo!

Liz · 14 November 2017 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 16 November 2017

Fantastic 5STAR review for Jo at Charters Chandlers Ford, thank you Liz for your time and feedback, it is most appreciated.

5/5

The Trusted Agent

Liz is always cheerful, helpful and encouraging.

Rating only, no written review.

Rachel · 13 November 2017 · Charters Winchester

5/5

The Trusted Agent
Buyer

Sam is willing to go the distance for us.

Sam has been extremely patient,diligent and persistent in trying to find us a home in Alresford which meets our exacting requirements. He is prompt at viewings and at returning calls. Sam is not overtly pushy, although eloquent in pointing out attractive features and benefits in the properties we reviewed together. We are confident that he will be able to find us the property which needs the least compromises.

James · 13 November 2017 · Charters Alresford

Agent replied · 14 November 2017

Thank you James for your acknowledge of Sam at Charters Alresford, it is a great 5STAR review. We thank you for your time and feedback, it is most appreciated.

5/5

The Trusted Agent
Buyer

Lee is a real asset to Charters. He is personable, honest and very keen to help us find the right property. After meeting him at our first viewing I have specifically asked for him at each subsequent viewing.

Jo · 13 November 2017 · Charters Alresford

Agent replied · 14 November 2017

Fantastic 5STAR review for Lee at Charters Alresford. Thank you Jo for taking the time to place a review, it is much appreciated.

5/5

The Trusted Agent
Tenant

Proactive, helpful and commited

Jas has been extremely proactive and helpful in finding us a suitable property to rent. If we had a property which we wanted to rent out we would want Jas to be the agent promoting it. With her persistence and commitment it wouldn't be on the market for very long! She was very good at returning our phone calls. and also extremely friendly and personable.

JH · 13 November 2017 · Charters Winchester

Agent replied · 14 November 2017

Fantastic 5STAR review for Jas at Charters Winchester, thank you we appreciate your time and feedback.

5/5

The Trusted Agent
Buyer

None kept supporting me despite the time lapses in us looking!

Thanks to Nony for her informs and fun weekly updates as well as her professional guidance. Meetings, phone calls and emails were all helpful and she persisted even when we were untimely in our responses due to breaks in looking. To topic off, on our decision to not buy in Winchester, she still advised me on best next steps!

Anonymous · 12 November 2017 · Charters Winchester

Agent replied · 13 November 2017

Wonderful 5STAR review for Nony at Charters Winchester. Thank you.

5/5

The Trusted Agent
Buyer

New House Purchase

Nony is quite simply a master of Estate Agency and a lovely engaging person with it. She is committed to matching prospective buys with sellers and her knowledge of the local housing market is extensive. Nony has a very warm and friendly disposition and takes the time to understand her clients needs and seems to work 24/7. She is always keen to help out. Her weekly updates are extremely useful as a snapshot of what is available and they are fun to read. We cannot rate Nony highly enough...

Phil · 12 November 2017 · Charters Winchester

Agent replied · 13 November 2017

Fantastic 5STAR review for Nony at Charters Winchester! Thank you Phil for your kind acknowledgement of Nony - she truly is a star. Thank you for your time and feedback, it is most appreciated.

5/5

The Trusted Agent
Seller

Confirmation of my experience with Sam of Charters Alresford.

All staff ar Charters Alresford, are extremely helpful, in all aspects of the selling/purchasing process. In particular Sam has been more than conscientious with regard to my house search, and keeps me updated with any property that he thinks may be of interest. Also when accompanying me to a property for a viewing his response to any questions I may have has always been immediately forthcoming.. I have very high regard for him, and I am happy to forward the above as confirmation, and I hope the above few words are helpful to your survey.

Caroline · 10 November 2017 · Charters Alresford

Agent replied · 13 November 2017

Fantastic 5STAR review for Sam at Charters Alresford, thank you Caroline for your time and feedback, it is most appreciated.

5/5

The Trusted Agent
Seller

Above and beyond the call of duty

Moving home can be one of the most stressful times in a person’s life. If you want an agent who will give you confidence and who you can trust to get the job done with minimal impact and utter professionalism - Charters are simply The Best. All I can say to the Alresford team is thank you - thank you - you are all fantastic.

Amber · 10 November 2017 · Charters Alresford

Agent replied · 13 November 2017

Fantastic 5STAR review for the Charters Alresford Team, thank you Amber for your time and feedback, it is most appreciated.

5/5

The Trusted Agent
Buyer

Proactive and personal

Lee has been assisting me with finding a new home and I would have no hesitation at all in recommending him. He is proactive in his approach and really took the time to understand what I was looking for and presented appropriate properties. He also presented properties based on feedback from my viewings that perhaps I wouldn’t have previously considered but I trusted his judgement and the properties viewed were very much of interest. I look forward to working with him again in the future.

Sarah · 9 November 2017 · Charters Alresford

Agent replied · 13 November 2017

Fantastic 5STAR review for Lee at Charters Alresford, thank you Sarah for your time and kind feedback, it is most appreciated.

5/5

The Trusted Agent
Seller

Swift and detailed information always to hand.

Many thanks to Charters for their help selling my property. They were polite, informative and always at the other end of the phone - a rare talent in estate agents. Nony, Dominic and Tom deserve a special mention for putting up with me !

Jules · 9 November 2017 · Charters Winchester

Agent replied · 13 November 2017

Thank you Jules for your 5STAR review for Charters Winchester, especially Nony, Dominic and Tom, we appreciate your time and feedback.

5/5

The Trusted Agent
Buyer

Above and beyond

Upon initially meeting with Justin he quickly understood my requirements and acted upon them in a polite and professional manner. Justin has been informative and reliable in answering any questions that I have had (many times this has been outside of his normal working hours) Justin is a credit to Charters and highly recommended!

Lesley · 9 November 2017 · Charters Alton

Agent replied · 13 November 2017

Fantastic 5STAR review for Justin at Charters Alton, thank you Lesley for your time and feedback, it is most appreciated.

5/5

The Trusted Agent
Seller

Exceptional negotiation - and patience!

Throughout a complicated negotiation, Nony maintained a professional, good humoured and patient attitude which was very reassuring. One felt always that the situation was under control and that the selling process was progressing smoothly - even though at times it certainly hit a rocky path. Nony skilfully guided the process forward for both myself as the seller and for the buyers to a timely and very satisfactory conclusion. It was always a pleasure to speak to her and she gave the impression that ours was the only negotiation in which she was interested. No small problem was insignificant for her and all dealings were dealt with extremely efficiently. What an asset for Charters!

Graham · 9 November 2017 · Charters Winchester

Agent replied · 13 November 2017

Fantastic 5STAR review for Nony at Charters Winchester, thank you Graham for your time and feedback, it is most appreciated.

5/5

The Trusted Agent
Seller

Great service

Gary gave us sound advice on the best way to market our property.

Alyson · 8 November 2017 · Charters Alresford

Agent replied · 13 November 2017

Thank you Alyson for your 5STAR review for Gary at Charters Alresford, we appreciate your time and feedback.

5/5

The Trusted Agent
Seller

Dominic was excellent at conducting viewings on my property. He has a clear understanding of his viewer, what their needs are and how the house could work for them. He is highly motivated, organized and professional, this combined with a warm friendly personality impressed me greatly. Thank you Dom you are a credit to Charters. Mrs Croucher

Vanessa · 8 November 2017 · Charters Winchester

Agent replied · 13 November 2017

Thank you Vanessa for your 5STAR review for Dominic at Charters Winchester, we appreciate your time and feedback.

5/5

The Trusted Agent
Seller

A genuinely positive experience

Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony was in daily contact, guiding us through the decisions which had to be made and offering advice where she was able. Nony was never too busy to have a chat if we had any questions and it always felt that she had our best interests at heart. During our (albeit brief) search, we dealt with several different agents and every one we interacted further cemented our feeling that we made the right decision to go with Charters. They are a very customer centric team of experienced and enthused professionals and I would strongly recommend them to any seller.

Richard · 8 November 2017 · Charters Winchester

Agent replied · 14 November 2017

Fantastic 5STAR review for Nony at Charters Winchester, Thank you Richard for your kind review it is most appreciated.

5/5

The Trusted Agent
Buyer

Very happy

Victoria is friendly, genuine and polite. We have found her to be open and approachable, but also trustworthy and discreet. We are very pleased that she is involved in our purchase.

Edwina · 8 November 2017 · Charters Winchester

Agent replied · 13 November 2017

Thank you Edwina for your kind acknowledgement of Victoria, we really appreciate your time and feedback.

5/5

The Trusted Agent
Buyer

Tom has lead the way in our property search

Tom has been up there as one of the best and most tenacious Estate Agents we have had the pleasure to work with. As a family we are very picky about choosing the right house, but Tom has always introduced the right properties and quickly adapted to our situational changes. When we first met Tom one evening at a property viewing he said Charters would sell our house, they did, also that they would find the right house for us and they did that as well. Tom is an advocate of the energic Charters team that work tirelessly, often out of hours, to get results. I wouldn’t want to be a competing Estate Agent ! Richard Disney and family.

Richard · 8 November 2017 · Charters Winchester

Agent replied · 13 November 2017

Fantastic 5STAR review for Tom at Charters Winchester! Thank you Richard for your kind acknowledgement of Tom who is a true professional. Thank you for your time and feedback, it is most appreciated.

5/5

The Trusted Agent
Buyer

Fantastic Agent

Hayley is fantastic at keeping me up-to-date with new properties that come onto the market. I have dealt with many agents in my search for a new home and Hayley is the one I would praise the most and recommend to others.

Lee · 7 November 2017 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 8 November 2017

Fantastic 5STAR review for Hayley at Charters Chandlers Ford, thank you so much Lee for your time and feedback, it is most appreciated.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,883 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent.

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