★★★★★ 5/5
The Trusted AgentBeyond Business
I have worked with Tim in two capacities. First as agent (on the sale of my house, which is still pending - sorry Tim). He is knowledgeable and incredibly courteous giving me confidence in his agency. Secondly, I went to him for his marketing expertise to help a charity I am trustee of, working to prevent and treat youth homelessness in the same geographical locations that Charters operates. He listened and agreed to offer his insight and advice where possible. Thanks to Tim, our charity was included in a Charters campaign supporting local charities. Partnerships between business and social organisations, sharing skills knowledge and insight are the future. Tim has been very open to the possibility and I hope we can collaborate more in future.
Sarah · 11 March 2016 · Charters | Head Office
Agent replied · 19 April 2016
Thank you Sarah, too kind!
★★★★★ 5/5
The Trusted AgentRating only, no written review.
Francine · 15 December 2015 · Charters Winchester
★★★★★ 5/5
The Trusted AgentVery responsive when we were desperate!
A house purchase fell through when we were very close to exchanging on a Friday evening. We were on a very tight timescale due to early redemption mortgage fee. I called a number of agents on the Saturday morning and charters were the only agent able to organise a viewing for us at such short notice. We subsequently offered on a house and have now moved in, and have avoided the redemption fee!
Tom · 11 December 2015 · Charters Winchester
Agent replied · 24 March 2016
Tom, thanks for the great review. It is good to know that our energy was there for you on a Saturday morning when it seems you needed support the most! We expect the redemption fee has now been better spent on home improvements. Congrats, good result.
Thank You.
★★★★★ 5/5
The Trusted AgentVery professional, yet friendly
I purchased my house in Winchester through Charters while living and working in London, The team was proactive and kept me informed of how the purchase was progressing between the solicitors, continuing to keep on top of things whenever the process seemed to slow down while remaining professional and personable throughout.
Lynn · 10 December 2015 · Charters Winchester
Agent replied · 24 March 2016
Lynn, we wish to thank you for your informed 5 STAR review of Charters in Winchester. Thanks.
We do hope you are now happily settled in your new home?
★★★★★ 5/5
The Trusted AgentSo nearly got us the sale!
Charters have done an excellent job and so nearly got us a sale but unfortunately the buyer pulled out at the 13th hour!
It was completely unexpected but no fault of Charters.
They had been very proactive and continue to be so in getting us another buyer.
Particular thanks to Jo.
Hopefully we will get there in end.
PETER · 4 December 2015 · Charters Alresford
Agent replied · 24 March 2016
Peter, bitter sweet but great to have such honest feedback even in the midst of disappointment. A true testament of the work done by our team in Alresford.
Thank you.
★★★★★ 5/5
The Trusted AgentCustomer Experience of dealing with Charters
Well informed and straight forward. Proactive without being too pushy.
Angus · 3 December 2015 · Charters Winchester
Agent replied · 24 March 2016
Thanks for the concise review Angus - that sounds like us - job done!
★★★★★ 5/5
The Trusted AgentProfessional helpful excellent team
Rating only, no written review.
Louise · 3 December 2015 · Charters | Head Office
★★★★★ 5/5
The Trusted AgentExcellent service from Charters Alresford
I exchanged yesterday on my property and move in a week! Charters provided excellent service throughout, selling to the first people to view (without having seen the photos and details). My vendor was rather tricky, to say the least, and Charters took great care to ensure that the sale did not fall through, potentially leaving me homeless at Christmas! Special thanks to Gary, Matthew, Sam and Jo who worked tirelessly to sell my house and find me a lovely new home.
Elspeth · 3 December 2015 · Charters Alresford
Agent replied · 24 March 2016
Elspeth, thanks for the wonderful feedback on team Alresford!
Hopefully you are now settled in your new home!!
Thanks
★★★★★ 5/5
The Trusted AgentRating only, no written review.
Alan · 3 December 2015 · Charters Winchester
★★★★★ 5/5
The Trusted AgentExcellent service best estate agent ever used in sale of 10 houses
I found Charters in Alton to be exceptional estate Agent. They were efficient and through in the preparation of the documentation and the showing of potential buyers. Their follow up was prompt and informative. Our property was sold within a few weeks of it been put up for sale.
I could not recommend them enough.
John · 3 December 2015 · Charters Alton
Agent replied · 24 March 2016
WOW - great endorsement measured against 10 house sales, thank you John.
Ready when you are for #11?
★★★★★ 5/5
The Trusted AgentRating only, no written review.
Phyllis · 2 December 2015 · Charters Alresford
★★★★★ 5/5
The Trusted AgentEffective friendly professional service
We found the team at Alresford thoroughly effective and professional they were helpful in every way and we're always ready to listen. We always recommend them.
Sandra · 2 December 2015 · Charters Alresford
Agent replied · 24 March 2016
Thanks for the great feedback Sandra.
★★★★★ 5/5
The Trusted AgentJob Well Done!
Charters have always met and exceeded my expectations whenever i have had dealings with them.
KW · 2 December 2015 · Charters Alresford
Agent replied · 24 March 2016
Thanks for the praise!
★★★★★ 4/5
The Trusted AgentVery pleasant and helpful.
Very nice people to deal with. All that was missing was a bottle of bubbly on completion, then I would have awarded them 5 stars! :-)
Andrew · 1 December 2015 · Charters Winchester
Agent replied · 24 March 2016
Andrew, I can only apologise for the lack of 'fizz' costing us that vital 5th Star! Thank you nonetheless for the positive feedback. Next time you move we will be sure to hold a party for you in the office!
★★★★★ 5/5
The Trusted AgentBuyer and Seller
Charters handled both the sales of my current property and the purchase of our new home. Throughout the process they were very good in terms of their flexibility in viewings (one of the only agents to do Sundays and evenings) and overall their communication was excellent throughout the process.
Very pleased with their performance leading to completion taking place within 10 weeks of our property first being made available.
Matthew · 1 December 2015 · Charters Winchester
Agent replied · 24 March 2016
Matthew, thank you for recognising the efforts of our staff for conducting viewings late in the evenings and across the weekend, including Sundays! Delighted to hear of your favourable experience.
Thank you.
★★★★★ 5/5
The Trusted AgentPersonal, efficient and excellent service
The service and support we received during our sale was excellent. Twice the chain of transactions almost fell apart and the team were able to work quickly to ensure that everything stayed on track, even if it took longer overall. There was always a personal feel to the service and we are very happy to recommend Charters as an estate agent for sellers.
Isa · 30 November 2015 · Charters Winchester
Agent replied · 24 March 2016
Isa, thank you for sharing your experience. It sounds like it wasn't without complication, but we are delighted to hear the Charters service and spirit drove it to a successful conclusion! Thank you.
★★★★★ 5/5
The Trusted AgentGreat service, a joy to do business with.
Over the last year I have both bought and sold through Charters. They handled the sale of my property very professionally, giving me great advice and keeping me informed at all times. The Sale was agreed within a few days of the property going to market achieving a great price. Later on this year I purchased a new property which was found by Charters. They found me numerous properties that met my requirements and provided excellent service through to completion. I have and would continue to recommend most strongly their services. I would especially like to commend John for his help in valuing and getting my property ready for sale. Nony for how she handled negotiation for both my sale and purchase. Leanne for keeping everything running smoothly .
Laurent · 30 November 2015 · Charters Winchester
Agent replied · 24 March 2016
Super summation of your experience in Winchester, thank you Laurent. We shall certainly pass your feedback to each member of the team singled out for comment!
We look forward to helping you again...soon!
★★★★★ 5/5
The Trusted AgentCharters have always tried their upmost to make us happy
We were looking for a long time for the perfect property to rent on a budget which is not easy to do in Alresford but they always kept us updated with possible properties and everyone in the Alresford Branch are great at what they do, but Connor was absolutley brilliant and couln't do enough for us. We are finally very settled in our flat and its all thanks to all the hard working staff at Charters Alresford.
Kirsty · 29 November 2015 · Charters Alresford
Agent replied · 8 March 2016
Thanks for your very positive feedback on the team in Alresford...
★★★★★ 5/5
The Trusted AgentGreat friendly and efficient service
Charters in Alton were in constant touch with properties that we might be interested in and when we eventually offered and bought through them they were really helpful and efficient. Lovely friendly people too.
Rosemary · 28 November 2015 · Charters Alton
Agent replied · 24 March 2016
Rosemary, we really appreciate your comments and reference to 'lovely friendly people too'... Thank you so much.
★★★★★ 5/5
The Trusted AgentFriendly efficient service
Janet · 27 November 2015 · Charters Farnham
Agent replied · 24 March 2016
Thank you Janet for the positive summary!
★★★★★ 5/5
The Trusted AgentKept me sane
Dear Sue, Just a little note to say thank you so much - for everything. You kept me sane and I appreciate you letting me "rant" when I needed to. I wish you every success and am only sorry that I never got to meet you. If you are ever in Lyme Regis do look us up, you would be very welcome. The house is complete chaos at the moment but the sun is shining and the sea blue. Take care and thanks again for everything, With love Cathy
Cathy · 10 March 2015 · Charters Alton
Agent replied · 24 March 2016
Thank you Cathy for your review. We hope life treats you well on the South coast - perhaps Charters will expand our network towards you!
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