Trusted Agent profile · Hampshire and Surrey

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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,159 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,159 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

The Trusted Agent logo

5.0 / 5

950

Reviews on The Trusted Agent

All 6 offices

Trustpilot logo

1,897

Reviews on Trustpilot

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on The Trusted Agent

Showing 933 reviews on The Trusted Agent only. Show every review

5/5

The Trusted Agent
Buyer

First Class Service

Having viewed around 50 properties with various agents beforehand, our first experience with Charters provided us with a perfect new home. The house had just been taken on and we were able to view before it went on the market. We loved it right away and Sarah was great in helping us make our offer and "seal the deal" roughly 45 minutes after viewing. Both Sarah and Hayley have been very professional, efficient, friendly and approachable since that day. I would highly recommend them both to give excellent advice and guidance throughout the process of finding and selecting the right property. Thank you both so much.

Steve · 20 December 2017 · Charters Alton

5/5

The Trusted Agent
Tenant

Engaging, Inspiring and Passionate. Adel was a pleasure to meet.

After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a Charters property I received a call from Adel who not only quickly arranged my viewing for a time that suited me, but was also very knowledgeable on other properties in the local areas that could interest me. Upon meeting, it was immediately obvious that Adel was as excited as myself, keen to discuss details about the property and open to any queries or concerns I had. Quick to followup on communications between ourselves, I had no issues with the process and never felt unsure. All in all, Adel was a pleasure to work with and I look forward to our future contact.

Rhys · 19 December 2017 · Charters Winchester

Agent replied · 22 December 2017

Thank you for your 5 Star review. We take all feedback seriously and this is very much appreciated.

5/5

The Trusted Agent
Seller

Delighted to have Jo Goddard on our side

Charters have been a standout Agency, made possible by individuals like Jo Goddard who enabled the sale of our property to run smoothly. Jo kept us updated regularly and always contacted us when she said she would. We had forgotten how anxiety levels rise when selling a house, it was a pleasant surprise when Jo promptly contacted us immediately after our accepted offer and then helped to steer everything along. We were relaxed and reassured throughout by her excellent organisation and communication, even when not at work she was monitoring emails at key points throughout the process. Thankyou Jo !

Richard · 16 December 2017 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 19 December 2017

Thank you for your 5 Star review. We take all feedback seriously and it is much appreciated.

5/5

The Trusted Agent
Buyer

Fantastic Approach

Victoria was fantastic. Showed us the property before it went online as she knew what we were after - and had an offer accepted that day.

Ben · 15 December 2017 · Charters Winchester

Agent replied · 19 December 2017

Thank you for your 5 Star review. We take all feedback seriously and it is much appreciated.

5/5

The Trusted Agent
Buyer

Highly professional and the best agent we have dealt with

Having finally become able to buy our first home we began searching in July 2017 and thankfully we contacted Victoria who has been fantastic from start to finish. Having dealt with other agents, from other companies, we can confirm that Victoria has far exceeded anyone else we have dealt with, in terms of her professionalism, dedication and knowledge of the market. Victoria's most reassuring quality is that she really listened to what we wanted and tailored her services to fulfil our criteria. To prove this we recently had an offer accepted on a property that wasn't even listed on the internet, it came onto the market and she contacted us immediately. This further demonstrated that with Victoria you are not just commission, or a sales target you are actually a valued customer and throughout the whole process she has gone above and beyond, time after time to try and secure us our first home. We cannot recommend Victoria enough, she is a lovely individual who (after dealing with other agents) is definitely a dying breed of estate agents. She is incredibly passionate about her job and takes huge pride in finding people their dream home. So much so I believe she is more excited to have found us a home than we are.

Aidan · 14 December 2017 · Charters Winchester

Agent replied · 15 December 2017

Thank you for your 5 Star Review. We take all feedback seriously and this is much appreciated.

5/5

The Trusted Agent
Buyer

One word 'Outstanding'

This is how it should be. Jo looked after us as buyers from the moment we agreed the purchase. Providing weekly updates and chasing through enquires with solicitors and agents down the chain. This is what sets Charters apart from the rest, a personal service and attention to detail not only for sellers but also for buyers. Thank you for all your support and patience. Adrian and Jackie

Adrian · 14 December 2017 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 15 December 2017

Thank you for your 5 Star Review. We take all feedback seriously and this is much appreciated.

5/5

The Trusted Agent
Buyer

Simon Aston

I highly recommend Simon. He is honest, professional, has an excellent knowledge of the mortgage market and works incredibly hard to secure the best deal for his customers. From a personal point of view I would add that Simon's help and support made a challenging time a whole lot less stressful and he is a pleasure to deal with. Thank you Simon.

Carolyn · 13 December 2017 · Charters Winchester

Agent replied · 15 December 2017

Thank you for your 5 Star Review. We take all feedback seriously and this is much appreciated.

5/5

The Trusted Agent
Seller

On th Move..

Charters office in Alton have been really professional and positive in getting my property on the market. Mary has organised and produced a very credible brochure with good photographs.They were quick and efficient at preparing this and Sarah keeps in communication regularly with updates and progress. I would recommend Charters to get your house on the move.

Michelle · 13 December 2017 · Charters Alton

Agent replied · 15 December 2017

Thank you for your 5 Star Review, all feedback is taken seriously and is much appreciated.

5/5

The Trusted Agent
Buyer

Friendly and Proactive

Victoria is lovely, she is very friendly and we have established a great rapport with her through the house buying process. Victoria has been really proactive in helping us find a property, contacting us as properties that fit our criteria were about to come onto the market to arrange viewings. She quickly established from feedback what type of property we were looking for. Prior to dealing with Victoria we dreaded the thought of estate agents calling us however Victoria dispelled that dread.

Holly · 12 December 2017 · Charters Winchester

Agent replied · 13 December 2017

Thank you for your 5 Star Review, we take all feedback seriously and this is much appreciated.

5/5

The Trusted Agent
Seller

Excellent service!

Nony was fantastic! Went beyond in terms of service - always phoning to update and continued to stay in contact through to completion. Very much recommended.

TS · 12 December 2017 · Charters Winchester

Agent replied · 13 December 2017

Thank you for your 5 Star review. We take all feedback seriously and it is much appreciated.

5/5

The Trusted Agent
Seller

Friendly and professional response always

From our first meeting, and through the selling process, Sarah has always been friendly and approachable. Her personality influenced us to use Charters for our sale. Thoroughly recommended.

Mark · 11 December 2017 · Charters Alton

Agent replied · 12 December 2017

Thank you for your 5 Star review. We take all feedback seriously and it is much appreciated.

5/5

The Trusted Agent
Buyer

Fantastic level of service

Nony was very helpful throughout the whole process, particularly going the extra mile at the end, helping us on rather a tricky day when the vendor hadn't left the house despite having completed on the sale. Her assistance - and empathy - was greatly appreciated.

CE · 8 December 2017 · Charters Winchester

Agent replied · 11 December 2017

Thank you for your 5 Star Review. All feedback is taken seriously and is very much appreciated.

5/5

The Trusted Agent
Buyer

Highly Recommended

Samantha made what could have been a very stressful process completely stress free for which I can't thank her enough. As a first time buyer Samantha guided me through the options and was a huge support in terms of guidance and advise. Samantha and her team kept me completely in the loop through the process with regular updates and check ins which were hugely appreciated. I am extremely happy with the result and am loving life in my new home thanks to Samantha! Thank you!

Charlotte · 8 December 2017 · Charters Farnham

Agent replied · 11 December 2017

Thank you for your 5 Star review. All feedback is taken seriously and is very much appreciated.

5/5

The Trusted Agent
Buyer

Friendly and helpful

Hayley has been very friendly and helpful to me and my family whilst we were searching for our new home this Autumn. She kept us updated and informed through a long and painful negotiation which was successfully resolved. Thank you very much, we can’t wait to move in to our new home! Best wishes from the Reids.

Karen · 8 December 2017 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 11 December 2017

Thank you for your 5 Star Review. We take all feedback seriously and this is much appreciated.

5/5

The Trusted Agent
Buyer

Provided Peace of Mind with First Home Purchase

Gemma and the Charters team were superb in ensuring that the purchase of our first home was being pushed forward and could complete ASAP. I would highly recommend Charters and Gemma for their hard work and commitment to quality customer service,

James · 7 December 2017 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 8 December 2017

Thank you for you 5 Star Review via Rater Agent, All feedback is taken seriously and we much appreciate this.

5/5

The Trusted Agent
Buyer

Our house purchase

Sam was incredibly patient with us as we struggled to down size, He never gave up despite showing us many houses and was always on the phone telling us about a new house Charters had just taken on. He showed a complete understanding of what we were looking for and no other agent came close with regard to his service. Thank you for not giving up on us Sam !

Nikki · 6 December 2017 · Charters Alresford

Agent replied · 8 December 2017

Thank you for your 5 Star Review. We take all feedback seriously and this is much appreciated.

5/5

The Trusted Agent

Fantastic, made the process very easy, extremely helpful!

Victoria really worked hard to ensure that I fully understood every step . She was proactive, helpful and very reliable. She was quick to answers any questions that I had and made me feel at ease! She was very professional and I would definitely recommend using her, she is very confident and knows her stuff! Thank you for all your help- I will be sure to use you again In the future !

Leanne · 5 December 2017 · Charters Winchester

Agent replied · 7 December 2017

Thank you very much for your 5 Star Review and feedback. We take all views seriously and this is much appreciated.

5/5

The Trusted Agent
Buyer

Tom is the most committed agent I have ever met

Tom has not yet managed to find us the right property but that is a reflection of the current market conditions rather than any lack of effort on his part. He has stayed in touch on a weekly basis and always advises early on anything that might be of interest.. When it comes time to sell I only hope he is covering my area.

Roy · 5 December 2017 · Charters Winchester

Agent replied · 7 December 2017

Thank you for your 5 Star review, it is much appreciated. All feedback is taken seriously and thank you for taking the time to submit this.

5/5

The Trusted Agent
Buyer

Professional, Knowledgeable & Friendly

Victoria is professional, knowledgeable and friendly. She is helping to make our buying experience a pleasure and we would highly recommend her to anyone looking to buy or sell in Winchester.

Linsey · 5 December 2017 · Charters Winchester

Agent replied · 7 December 2017

Thank you for your 5 Star Review, we take all feedback seriously and it is much appreciated.

5/5

The Trusted Agent
Buyer

Buying a property in Winchester

My wife and I called on Saturday 2nd December without an appointment into four Estate Agents to discuss buying a property in Winchester. Of the four we visited, Liz Pauls came out head and shoulders above the others in the way she greeted us on arrival, discussed our requirements and very helpfully handled our enquiry.

David · 5 December 2017 · Charters Winchester

Agent replied · 7 December 2017

Thank you for your 5 Star review. All feedback is taken seriously and we much appreciate it.

5/5

The Trusted Agent

Helpful and clear

Kevin was a great help in advising us on our mortgage options but, more than that, he was brilliantly clear in explaining the mechanics and technicalities in such a way that we could understand - he also had the patience to talk through a number of different potential offers along the way, up until the point that we found the perfect place. Would recommend him highly and work with him again - he took a good deal of the stress out of the process.

Daniel · 4 December 2017 · Charters Winchester

Agent replied · 5 December 2017

Thank you for your 5 Star review via Rater Agent. All feedback is taken seriously and much appreciated.

5/5

The Trusted Agent
Buyer

one of the better agents in Winchester

My wife and I had extensive dealings with Nony over several months and found her most courteous and helpful; she was always contactable, surprisingly often quite late in the day. Nony assessed our needs in a highly professional manner and nothing was too much trouble. We would not hesitate to use Charters services again, hopefully with Nony. David & Lyn Williams

David · 4 December 2017 · Charters Winchester

Agent replied · 5 December 2017

Thank you for your 5 Star review. All the feedback we receive is taken seriously and much appreciated.

5/5

The Trusted Agent
Buyer

Liz is the most effective sales person I have dealt with in our long quest to find a property. She is incredibly motivated, has endless energy and enthusiasm and she never gives up! We now have our offer accepted on our dream house, and this is due to Liz's hard work. Thank you so much Liz. Mr and Mrs Croucher

Vanessa · 3 December 2017 · Charters Winchester

Agent replied · 4 December 2017

Thank you for your 5 Star review. We take all feedback seriously and this is much appreciated.

5/5

The Trusted Agent
Tenant

Friendly Genuine and very helpful

Jaz is absolutely lovely, very happy and very genuine, Numerous requests from me were very quickly dealt with, very efficient in arranging viewings as quickly as poss, seems to know her job very well. Whole process was very easy, no complaints at all!

Nicola · 2 December 2017 · Charters Winchester

Agent replied · 4 December 2017

Thank you very much for your 5 Star review, all feedback is taken seriously and much appreciated.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,883 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent.

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