★★★★★ 5/5
The Trusted AgentKevin has dealt with a number of purchases for me recently. Kevin has excellent product knowledge. His experience means that he is in a strong position to tailor the clients needs to a mortgage product. Once a mortgage product has been selected, he is very good at moving things forward, leading to a quicker mortgage offer and purchase.
I would not consider using any other mortgage broker in future.
Lynn · 7 April 2017 · Charters Winchester
Agent replied · 11 April 2017
Thank you Lynn for your fantastic 5STAR review for Kevin, thank you for taking the time to write a review and your feedback is much appreciated.
★★★★★ 5/5
The Trusted AgentAs a tenant, I have had poor experiences before with Estate Agents, but Adel was like a breath of spring air. Cheerful, polite, professional and she made me feel like a valued customer, not simply a means of making money. I have been a house buyer as well as a tenant, and this was by far the best experience I have had of Estate Agents, thanks in the main to Adel.
Jon Gray
Jonathan · 7 April 2017 · Charters | Head Office
Agent replied · 11 April 2017
Thank you Jonathan for your fantastic 5STAR review of Adel in our Head Office Property Management team..
★★★★★ 5/5
The Trusted AgentPersonal,efficient and thoughful handling of matters involved in new lease
Adel was extremely efficient: quick to respond to emails,or 'phone calls. Her thoughtful handling of any problem led to an excellent resolution,. She genuinely acts on behalf of both landlord and tenant.,
Sharon · 6 April 2017 · Charters | Head Office
Agent replied · 11 April 2017
Thank you Sharon for your lovely 5STAR review of Adel in our Head Office Property Management team..
★★★★★ 5/5
The Trusted AgentEfficient and speedy
Really impressed with speed of service, in getting documents to me for signing, brochure created and property live online
Amanda · 6 April 2017 · Charters Winchester
Agent replied · 11 April 2017
Great customer feedback for Catherine in Charters Winchester, thank you Amanda for taking the time to write this fantastic 5STAR review.
★★★★★ 5/5
The Trusted AgentOutstanding Service
Simon worked tirelessly to find and secure the right mortgage at a good rate to help us get our daughter on the housing ladder in complex circumstances. He was easily accessible and gave generously of his time to understand our situation and wishes and translate those into a clear way forward. He worked behind the scenes to sound out possible lenders and, together with his colleague, Marie, kept in close touch with us throughout the process. He was easy to deal with, very knowledgeable and very prompt in all his actions and communications. It has been a pleasure working with him as he made this complex and potentially arduous process as straightforward as possible. I could not recommend him highly enough to anyone needing mortgage advice: Trinity Rose and Charters are very fortunate to have such a dedicated, focused person working with them to support potential property purchasers. Thank you Simon!
Penny · 6 April 2017 · Charters Winchester
Agent replied · 6 April 2017
Dear Penny,
Thank you for taking the time to write a review, your feedback is much appreciated.
Kind Regards,
Patricia
★★★★★ 5/5
The Trusted AgentGreat service provided by Kevin!
Rating only, no written review.
Amie · 5 April 2017 · Charters Winchester
★★★★★ 5/5
The Trusted AgentEfficient, professional and smooth mortgage advice
Having not purchased a property for many years, Kevin lead me through the changing face of the process with care and attention. He was able to find me a mortgage lender for my re-mortgage and buy to let mortgage in a way that I could never have managed alone. Frequently in touch with me to guide me through the process, he was professional and efficient. From the moment that I was introduced to him, I felt that I was in capable and competant hands. I would highly recommend Kevin for his advice and ability to find the perfect mortgage lender for your needs.
Wendy · 5 April 2017 · Charters Winchester
Agent replied · 6 April 2017
Dear Wendy,
Thank you for taking the time to write a review, your feedback is much appreciated.
Kind Regards,
Patricia
★★★★★ 5/5
The Trusted AgentProfessional and a good communicator
Jo was a pleasure to deal with after a long and frustrating selling process.
She grasped the issues with our sale quickly and helped us to reach exchange of contracts.
She communicated really well throughout the process and worked hard to unblock some of the issues with other parties in chain. She was open and honest about things not in her control which we appreciated.
Overall we would rate her highly.
Pamela · 5 April 2017 · Charters Winchester
Agent replied · 6 April 2017
Dear Pamela,
Thank you for taking the time to write a review, your feedback is much appreciated.
Kind Regards,
Patricia
★★★★★ 5/5
The Trusted AgentPatient and always finds a solution
Kevin always takes the time to find the best solution, he is always on the end of the phone and is very diligent. I wouldn't use anyone else.
Fleur · 5 April 2017 · Charters Winchester
Agent replied · 5 April 2017
Dear Fleur,
Thank you for taking the time to write a review, your feedback is much appreciated.
Kind Regards,
Patricia
★★★★★ 5/5
The Trusted Agentlistened to our need, understood the brief and so far delivered
Rating only, no written review.
Matt · 5 April 2017 · Charters Alresford
★★★★★ 5/5
The Trusted AgentGreat Support
Knowing that trying to get the right mortgage is a minefield, we approached this situation with a little apprehension but have to say that Simon took all the anxiety away, giving us balanced views on what might work for us and really getting to understand our needs. He was always ahead of the game, keeping us well informed and prompting us whenever needed. Has been a breeze working with Simon compared to past experiences with other Advisors in other firms.
Alex · 31 March 2017 · Charters Winchester
Agent replied · 3 April 2017
Dear Alex,
Thank you for taking the time to write a review, it is much appreciated and you feedback is most welcome.
Kind Regards,
Patricia
★★★★★ 5/5
The Trusted AgentExcellent personal service finalising selling my house.
Jo was excellent when dealing with the sale of my house. She was persistent, calling between solicitors to get towards exchange and completion. She provided a personal service and always made time for me in what can be a stressful process. Thank you!
Rebecca · 31 March 2017 · Charters Winchester
Agent replied · 3 April 2017
Dear Rebecca,
Thank you for taking the time to write a review for Charters, it is much appreciated.
Kind Regards,
Patricia
★★★★★ 5/5
The Trusted AgentHelpful and polite communications, positive interactions
Jo took over as our contact at Charters when the person previously handling it left, so she wasn't involved right from the start. However she quickly familiarised herself with the case and has been unfailingly courteous and positive in all our interactions. Contacts on our purchase are now exchanged and we look forward to moving in.
Jo was always friendly and cheerful and made great efforts to keep us updated as things progressed. Many thanks.
Dr · 31 March 2017 · Charters Winchester
Agent replied · 3 April 2017
Dear Dr A,
Many thanks for taking the time to write a review, your feedback is much appreciated and we value your comments.
Kind Regards,
Patricia
★★★★★ 5/5
The Trusted AgentExcellent financial advisor.
Marion was excellent when organising our next big move. She gave us thorough, well researched appropriate advice with regards to selling and buying our new house. She explained things brilliantly. She always thought about what was best for us and our needs with affordability and having a growing family and the financial impact that has on us. We built a great relationship with mutual respect and honesty. Cant thank her enough!!
Fiona · 31 March 2017 · Charters Alton
Agent replied · 31 March 2017
Dear Fiona,
Many thanks for your comments and feedback, it is much appreciated.
Kind Regards,
Patricia
★★★★★ 4/5
The Trusted AgentTim was very helpful and efficient in communication.
Rating only, no written review.
WENDY · 30 March 2017 · Charters Farnham
★★★★★ 5/5
The Trusted AgentSo motivated to help and professional
Lucy has been absolutely fabulous in all my dealings with her over the sake of our property . It's so obvious she knows the estate agency business thoroughly and nothing is too much trouble. She is quick to advise using her professional knowledge and she always responds to any emails or phone call messages very quickly. I'm extremely happy to recommend Lucy she is a true asset to the charges team in Winchester. I always ask for Lucy !
Julia · 30 March 2017 · Charters Winchester
Agent replied · 31 March 2017
Dear Julia,
Many thanks for your comments and feedback, it is much appreciated.
Kind Regards,
Patricia
★★★★★ 5/5
The Trusted AgentExcellent!
Having lived in the Alton area for some years and moved several times; I feel Mike and his team (special shout out to the wonderful Sarah Harris who was fantastic and always went out of her way to help) shine out from the rest.. Highly professional, personable, helpful. Mike has clearly built a great rapport with other parties involved professionally and this really aided the smooth progress of my purchase.. I highly recommend Mike and his team at Charters.. Thank you!
Jules · 30 March 2017 · Charters Alton
Agent replied · 31 March 2017
Dear Jules,
Many thanks for your comments and feedback, it is much appreciated.
Kind Regards,
Patricia
★★★★★ 5/5
The Trusted AgentProfessional service - a friendly and dedicated agent
Rating only, no written review.
Chris · 29 March 2017 · Charters Winchester
★★★★★ 5/5
The Trusted AgentMove back to UK after 12 years overseas
Given a complicated brief Simon has delivered brilliantly. Moving back from France after 12 years, with no UK credit history and with one of us self-employed Simon got us a great mortgage deal plus house, contents and life insurance. What's really worthy of note, however, is the way it's all been done - always without fuss, always calmly and professionally. We've had absolute confidence in Simon pretty much from the first contact.
Fergus · 28 March 2017 · Charters Winchester
Agent replied · 29 March 2017
Dear Fergus
All feedback is greatly appreciated, thank you for taking the time to write your review.
★★★★★ 5/5
The Trusted AgentAbove and beyond
Hayley has been incredible since we first started looking at houses with Charters. She has always gone above and beyond to keep us informed and I have been able to have a laugh and build up a great rapport with her.
I wouldn't hesitate to recommend her to any buyer as her professionalism and sense of humour has made the process so much less stressful.
Nikki · 26 March 2017 · Charters Farnham
Agent replied · 31 March 2017
Dear Nikki,
Thank you for taking the time to write a review, your feedback is much appreciated..
Kind Regards,
Patricia
★★★★★ 5/5
The Trusted AgentGreat professional service
From start to Completion the service has been highly professional; supportive; friendly; intuitive; - making the experience enjoyable - and not a process to be dreaded. We had good advice and help at every stage.
Peter · 24 March 2017 · Charters Winchester
Agent replied · 24 March 2017
Thank you Peter. Lovely feedback and very much appreciated with the 5STARS!
★★★★★ 5/5
The Trusted AgentRobert McLaughlin - Charters - Valuation
Robert came to value my house 2 weeks ago. I was impressed by his detailed knowledge of the market and his very professional approach. He was pragmatic, polite and interesting to talk to. If we decide to go ahead with the move I would have no hesitation in using Charters.
Michaela · 24 March 2017 · Charters Winchester
Agent replied · 24 March 2017
Thank you Michaela for such great feedback ahead of even deciding to move! We look forward to serving you soon...
★★★★★ 5/5
The Trusted AgentExtremely efficient and informative.
We were constantly updated as to viewing bookings and feedback, which was quite important to us and once an offer had been made both he and the rest of the team worked as hard as possible to bring the sale to a speedy conclusion. Liaising with solicitors and the purchaser.
John · 16 March 2017 · Charters Alresford
Agent replied · 16 March 2017
Thank you John & Gaynor for providing us with a 5STAR review and positive feedback following your recent dealings with the Charters team in Alresford.
★★★★★ 5/5
The Trusted AgentNony - Professional., personable and a great sense of humour
Nony brings a breath of fresh air to the estate agency profession. She provides a bespoke service thanks to her wide ranging expertise in this field, and genuine interest in her clients. Her Sunday e-mailed updates are engaging and entertaining and any direct contact is always professional and positive. As a would-be buyer I would recommend Nony and Charters without hestitation to any would-be sellers.
Elaine · 15 March 2017 · Charters Winchester
Agent replied · 16 March 2017
Thank you Elaine for this personalised 5STAR review of Nony and her accomplished service delivered professionally from Charters in Winchester.
Many thanks for sharing...
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
