★★★★★ 5/5
The Trusted AgentExceptional Service
Nony's service with us has been second to none, her commitment to making us feel valued as a customer goes a very long way. Nony kept us in the loop throughout the whole process and worked tirelessly (early mornings and late nights and even when she was off with texting / calls and emails.
She took the time to get to know us, reassure us and made the whole
process a lot of fun.
I've never worked with an agent who operates at such a high standard, with complete dedication to her job. She really is a gem and a massive asset to your team.
Rachael · 28 May 2017 · Charters Winchester
Agent replied · 30 May 2017
Thank you Rachael for your lovely 5STAR review for Nony - she is a true professional and an incredibly positive person who radiates enthusiasm. Thank you for taking the time to write a review it is much appreciated. .
★★★★★ 5/5
The Trusted AgentFriendly and knowledgeable
Unfortunately Nony & Charters were unable to find me a property. However I was impressed by the trouble taken by Nony to compose her weekly updates in the form of entertaining emails which also included some local information such as the Watercress Fair in Alresford (apparently there's such a thing as watercress gin). There was also more serious information such as mortgage interest rates (1.08 I believe).
In my opinion Nony 's emails gave a personal touch and made me feel like a valued customer.
I would have no hesitation in recommending Charters as the agent to go to either as a buyer or a seller.
Joanne · 27 May 2017 · Charters Winchester
Agent replied · 30 May 2017
Thank you Joanne for your fantastic 5STAR review for Nony, she is indeed an incredibly positive and entertaining person who is a font of local knowledge!. Thank you for your time.
★★★★★ 5/5
The Trusted AgentExcellent Services
This was the first time I've used Samantha at Trinity Rose and I found Samantha and her team very polite, professional and knowledgeable. I would certainly recommend Samantha and her team to anyone looking for help with their mortgage.
Thank you ladies!
Angela · 23 May 2017 · Charters Farnham
Agent replied · 23 May 2017
Thank you Angela for your fantastic 5STAR review for Samantha and her team in Farnham, we appreciate your time and feedback.
★★★★★ 5/5
The Trusted AgentVery prompt, professional, and pleasant
Rating only, no written review.
Andrew · 19 May 2017 · Charters | Head Office
★★★★★ 5/5
The Trusted AgentVery impressed....
Overall I was very impressed with Tim and Charters EA.
Refreshing to work with an estate agent who actually gave the impression they were working for their client rather than just trying to push another sale through and gain their fee.
Great communication throughout the whole process with honest and constructive feedback.
Would recommend them to anybody.......
Adam · 19 May 2017 · Charters Farnham
Agent replied · 23 May 2017
Great customer feedback for Tim and Charters in Farnham, demonstrating the ethos of both the company and our teamwork both payoff! Thank you for your 5STAR review Adam.
★★★★★ 5/5
The Trusted AgentPurchase of bungalow
We were very impressed with Tim throughout our journey to purchase our bungalow, he was always polite friendly but most importantly he kept us informed at each stage of the sale including chasing solicitors, agents and builders and I would have no hesitation in using his services in the future or recommending him to potential clients. Thank you Tim for a great service.
,
Irene · 17 May 2017 · Charters Farnham
Agent replied · 18 May 2017
Thank you for your comments. We appreciate your valuable feedback and this will be passed on to Tim and the team at Farnham.
★★★★★ 5/5
The Trusted AgentAdel has been very professional but also extremely personable .
I have been very impressed by the service Adel has provided during the process of arranging our tenancy agreement for 2 High Barn, Warnford
Her approach has been efficient, friendly and I am very grateful for the assistance she has provided in making the whole experience as painless as possible.
Rod · 17 May 2017 · Charters | Head Office
Agent replied · 18 May 2017
Thank you for taking the time to provide feedback. We are pleased to hear that you have been satisfied with the service provided by Adel. Your comments are very much appreciated.
★★★★★ 5/5
The Trusted AgentEfficient, courteous and knowledgeable. Rapid, reliable responses appreciated.
Rating only, no written review.
Gemma · 17 May 2017 · Charters | Head Office
★★★★★ 5/5
The Trusted AgentExcellent
Marion has been extremely helpful and worked tirelessly to arrange the right mortgage for our move. She has spent countless hours ensuring we were happy with her advice and the product. Marion has been great to deal with throughout and has instilled a great sense of confidence in us that she knows exactly what she's doing and will leave no stone unturned to achieve the right result. Highly recommended.
Richard · 17 May 2017 · Charters Alton
Agent replied · 17 May 2017
Fantastic 5STAR review for Marion, thank you Richard for taking the time to place a review, your comments are most appreciated.
★★★★★ 5/5
The Trusted AgentGreat service and top class interaction
I changed to Charters after an unsatisfactory experience with another agent. I am delighted with the way Jonathan and the team in the Alton office have dealt with the whole process from marketing , through viewings to dealing with the offers. They found me a qualified buyer in a short space of time . I am really pleased with the outcome and recommend them highly.
Well done on a great service.
Nickie · 15 May 2017 · Charters Alton
Agent replied · 16 May 2017
Fantastic 5STAR review for Jonathan and the Charters Alton Team! Thank you Nickie for taking the time to write a review, we appreciate your feedback..
★★★★★ 5/5
The Trusted AgentExcellent staff and service!!
From start to finish my experience with Charters in Winchester was stress free, mailnly due to the excellent customer service from the whole team but especially Jo!! Thankyou so much.
Wendy · 14 May 2017 · Charters Winchester
Agent replied · 15 May 2017
Great 5STAR review Wendy for Jo and the Winchester Team, we appreciated your time and comments.
★★★★★ 5/5
The Trusted AgentExchanged contracts today :-)
Thank you to all the Charters team, especially Jo, who worked tirelessly to smooth out several set backs and 'made it all happen'.
You are an angel!
Thank you
Crystyna · 12 May 2017 · Charters Winchester
Agent replied · 15 May 2017
Thank you Crystyna for your lovely 5STAR review for Jo and the Charter Team in Winchester. We appreciate your time and feedback.
★★★★★ 5/5
The Trusted AgentExcellent, friendly service - a joy to deal with
Catherine is friendly, efficient, professional and a joy to deal with. Catherine provides a personalised service and is prompt to response and she delivers to a high standard.
Rachael · 12 May 2017 · Charters Winchester
Agent replied · 12 May 2017
Thank you Rachael for your great 5STAR review for Catherine, we really appreciate your time and feedback.
★★★★★ 5/5
The Trusted AgentNony found us our perfect home!
Nony was really proactive and introduced us to properties coming onto the market before they were formally advertised. This allowed us to get in early and secure a property which we instantly loved! Nony is a great agent who really knows the Winchester market!
Keith · 11 May 2017 · Charters Winchester
Agent replied · 12 May 2017
Fantastic 5STAR review for Nony - thank you Keith for taking the time to place a review it is much appreciated.
★★★★★ 5/5
The Trusted AgentExcellent service!
All the staff at Charters were great. Jo , always pleasant and cheerful, constantly kept us in the picture with any developments, communication was first class. An excellent experience.
Ian · 11 May 2017 · Charters Winchester
Agent replied · 12 May 2017
Thank you Ian for taking the time to write a review, your feedback is much appreciated. Great 5STAR review.
★★★★★ 5/5
The Trusted AgentCheery email newsletters
Although I did not purchase through Charters, my week was lifted by receiving weekly newsletters from Nony. Her chat kept me giggling as I perused her choice of homes; hers newsletters felt so friendly. Her selection of properties were mouthwatering, she clearly knows them well and was able to pick out their unique selling points.
Wendy · 10 May 2017 · Charters Winchester
Agent replied · 11 May 2017
Wonderful 5Star review Wendy for Nony - thank you, we appreciate your comments and feedback.
★★★★★ 5/5
The Trusted AgentFanastic weekly updates on new houses & existing houses to the market
Rating only, no written review.
Jane · 10 May 2017 · Charters Winchester
★★★★★ 5/5
The Trusted AgentExcellent communication throughout . Very personable . Extremely efficient . Would highly recommend.
I have been extremely pleased with the service provided by Jo . She is a total credit to the organisation . I cannot fault her performance throughout . She has a fantastic interpersonal skills ... very friendly, approachable and consistent . She has kept me in the loop throughout the process , ensuring I was always updated with developments as they happened . Her attitude has left me with a very positive view of Charters and I would not hesitate to recommend the agents to others. I would also like to add that I have had a number of dealings with other Charters employees ( Winchester office ) since I started my house search .. both in
person ( viewings ) and over the telephone . All have been very helpful polite and efficient . Thankyou .
Sarah · 9 May 2017 · Charters Winchester
Agent replied · 10 May 2017
Fantastic 5STAR review Sarah - thank you for taking the time to place a review for Jo and the team in the Winchester Branch - it is much appreciated.
★★★★★ 5/5
The Trusted AgentExcellent service
From beginning to end (exchange of contracts, achieved today) the service was very helpful and friendly. I would warmly recommend Charters to any friends looking for a good estate agent, and I look forward to continuing the working relationship when letting the property after completion. Many thanks.
Jill Powell
Jill · 9 May 2017 · Charters Farnham
Agent replied · 10 May 2017
Thank you Jill for a fantastic 5STAR review for Jonny and the Farnham team - we appreciate your time and feedback.
★★★★★ 5/5
The Trusted AgentThank you Nony
Nony has been very communicate, patient and proactive in helping us through a complicated house purchase. Highly recommend her.
Zoe · 9 May 2017 · Charters Winchester
Agent replied · 9 May 2017
Thank you Zoe for your 5STAR review for Nony, we appreciate your time and feedback.
★★★★★ 5/5
The Trusted AgentWorld Class
Our dealings with Fiona have been nothing but oustanding.. Right from the outset she kept us informed of all dealings, personally met us on site to show us around our house and took a genuine interest in our wellbeing which is really refreshing. Unfortunately things didn't work out with the property due to personal reasons , but it wasn't for the want of trying on both parts. Fiona even at one point offered us accomodation at her own house as she knew just how much this meant to us. That is most definitely going above and beyond in my opinion, she may have lived to regret however !! On a personal note Fiona is one of the nicest and kind hearted people I have I met in a long time. Her sincerity and passion is what makes her so good at her job and as my title states , is world class !!
Nina · 8 May 2017 · Charters | Head Office
Agent replied · 9 May 2017
Fantastic 5STAR review for Fiona - thank you Nina, she is indeed a wonderful and sincere professional. Thank you for your feedback and lovely comments.
★★★★★ 5/5
The Trusted AgentFantastic as always.
We have been working with Fiona Light at Charters for the past 6 years, and will be continuing to do so for many years to come. Fiona is professionally excellent, knowledgable and as honest and reliable as they come. We have bought many sites from Fiona / Charters and sold them all back through them. Their market appraisals, local knowledge and values are always spot on and we always sell the properties in a very short time period. The sales team do a great job (from all branches) with following up purchasers and keeping us informed of progress. Meanwhile, Fiona is finding us the next property / plot to develop. Always a pleasure to work along side.
Alex · 8 May 2017 · Charters | Head Office
Agent replied · 9 May 2017
Thank you Alex for your fantastic 5STAR review for Fiona, who is a true professional. Thank you for the feedback of the branches too demonstrating the ethos of both the company and our teamwork both payoff!
★★★★★ 5/5
The Trusted AgentSelling a property can be a nerve-wracking business.. If we had any doubts about this we were soon put straight by the behaviour of our purchaser who managed to string us along for a year before finally exchanging contracts. We would have given up half way through had it not been for the helpful and personal touch and reassurance of the team at Charters. In particular, we are grateful; to Nony for making us smile and keep going when we felt helpless and also for chasing queries and responses for us which lead us to the sale completion in the end,
Stella · 7 May 2017 · Charters Winchester
Agent replied · 8 May 2017
Thank you for your kind words. All feedback is very much appreciated and your comments will be passed on to Nony and the Winchester team.
★★★★★ 5/5
The Trusted AgentExcellent, friendly and efficient
Simon provided us with an excellent service and I would without a doubt recommend him to anyone looking for help/advice/guidance with a mortgage. Simon kept us updated at every stage of the process and was always contactable when we needed advice. Being first time buyers and not having done this before, he took his time to explain the whole process and gave us the best advice suited to our situation. The turn around time was incredible thanks to Simon's efficiency and willingness to meet our needs.
Hannah · 7 May 2017 · Charters Winchester
Agent replied · 8 May 2017
Thank you for taking the time to provide feedback. Your comments are very much appreciated and will be passed on to Simon and the team at Winchester.
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