Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,161 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,161 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
950
Reviews on The Trusted Agent
All 6 offices
1,899
Reviews on Trustpilot
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 933 reviews on The Trusted Agent only. Show every review
5/5
The Trusted AgentFantastic
Jo has the worst job in the world, she is such a comfort, calm, and takes away as much stress as she can. I truly believe that our sale and onward purchase would not have happened if not not for her help. She is a true professional but with human side. Thank you lovely Jo I will miss our chats xxxx
Brilliant 5STAR review for Jo in Charters Winchester, she really is a patient, kind soul. Thank you Janie for your feedback.
5/5
The Trusted AgentA sister at the end of the phone
This woman should be bottled and sent to all Estate agents. Nothing was too much trouble, she is kind, dynamic, always a comfort at the end of the phone, and a hug when you went into the office. The whole team at Charters were fantastic, unlike their colleague in london. She CARES about you and your family how refreshing is that!
Our sentiments exactly - Nony is a true star! Fantastic 5STAR review for Nony and the Charters Winchester Team - thank you so much Janie for taking the time to post your feedback.
5/5
The Trusted AgentFantastic Agent
From the first time of meeting Sarah at our first show round of our dream home till the point of exchange, she has been the most professional, and efficient agent one could wish for. Her friendly and polite manner on the phone is a welcome voice to sort out any situations. I would have no problem in recommending her to anyone wishing to purchase property in Hampshire.
Fantastic 5STAR review for Sarah in Alton, thank you Oliver for taking the time to write a review as we really appreciate your feedback. Sarah is complete professional and incredibly knowledgeable.. Thank you.
5/5
The Trusted AgentUnderstood what I wanted and made good suggestions
Nony was very helpful when I was buying a house. She understood from my feedback on viewings what would and wouldn't work for me and kept me informed bait what was coming onto the market early, As it turn out, the house I was brought was one I had rejected online but she persuaded me to view it as she thought that it would be good fit for me. And she was right!
Great 5STAR review for Nony in Charters Winchester ! Thank you Sally for taking the time to write a review, Nony has a knack of knowing a good fit for her clients!
5/5
The Trusted AgentJo is always there!
Jo was Always available to answer any questions during the purchase of our house (as first time buyers there were a lot!) Was happy to help with all our strange requests also.
Thank you Geraldine for your great 5STAR review for Jo in our Charters Winchester branch, she is diligent and a true professional. We appreciate your feedback.
5/5
The Trusted AgentWell Done! Many thanks for all your hard work
Charters worked incredibly hard to get all 4 sales through, and Jo was at the front line of managing the sales progression. Well done on all your hard work and for sticking with it!
Thank you Rob for your great 5STAR review for Jo and the team in our Charters Winchester branch, we really appreciate your feedback.
5/5
The Trusted AgentNony has been excellent at keeping us informed on what houses were coming up. Brilliant!
Her style of information transfer is wonderful.....so much more fun and focus than many other mediocre agents
Thank you Brian for your great 5STAR review for Nony, we appreciate you taking the time to write a review.
5/5
The Trusted AgentFantastic service
Thank you Nomy for your outstanding service. You have provided us with second to non service, if only all the other companies worked as hard and efficiently as you! Thanks for all your help especially and your great team Claire and Rich
Fantastic 5STAR review for Nony, thank you Richard for taking the time to leave your feedback for Nony and the Charters Winchester Team.
5/5
The Trusted AgentEnthusiastic, hard working, wise and a sense of humour!
Nony. I've so enjoyed your emails and appreciated your knowledgable advice based on your many years of experience, I only regret we've been unable to find a suitable property to date.
Thank you Nicola for your wonderful 5STAR review for Nony, we appreciate you taking the time to leave your comments and hope you find your dream home soon.
5/5
The Trusted AgentThe best agent I've ever met!
Nony clearly loves her job and goes the extra mile to find her clients what they're looking for. Nony helped us buy our dream home. She's a pleasure to do business with!
Thank you Paula for your great 5STAR review for Nony, we really appreciate your time and feedback.
5/5
The Trusted AgentIncredibly helpful!
Nony, listened to my brief and sent me relevant details through which were inspiring and exciting. Her emails brightened up my day and she certainly sent some interesting properties through. They were the Estate Agent who were chosen to sell Kevin McClouds new houses although I think most were snapped up fairly quickly. The quality and design are stunning.
Fantastic 5STAR review for Nony and Charters Winchester. Thank you Carina for taking the time to write a review - Nony is certainly inspiring and you are correct the stunning Lovedon Fields homes have all sold.
5/5
The Trusted AgentVery professional, supportive and highly recommended.
It was a particularly difficult process to finally get to exchange contracts and agree completion but Jo and the team were amazing and worked really hard to gettings done whilst remaining positive at all times. Highly recommended!! Val C.
Thank you Val for your 5STAR review for Jo and the Charters Winchester team. We really appreciate you taking the time to write a review.
5/5
The Trusted AgentCommitment & Enthusiasm
Two words that some up Nony and make her an exceptional estate agent. She clearly loves her job and that makes working with her a pleasure. She did a great job together with the team at Charters selling our house. Edmund B
Thank you Edmund for a wonderful 5STAR review for Nony who is truly exceptional and for the Charters Winchester team as a whole. Your review demonstrates that the ethos of both the company and our teamwork payoff!
5/5
The Trusted AgentGood communication
The purchase was very long and protracted due to issues at at the top of the chain. As purchasers we were technically not Charters client, but Mike was in constant contact helping us to finally exchange contracts after 6 attempts (on one occasion responding whilst on holiday!). I'm fairly confident that had Mike not been involved the chain would have collapsed.
Thank you for your great 5STAR review for Mike in the Alton Branch, he is a true professional, that you for taking the time to write a review your comments are most appreciated.
5/5
The Trusted AgentExcellent Service and Advice
Kevin has arranged our last 2 mortgages and both times has got us a great deal. My wife previously had bad credit from university and her being a doctor means she has banded pay for on call work (which some companies do not take into account). Kevin was able to work with our situation, finding the best mortgage for us that would accept our credit rating and the banding pay. We were on a slightly higher rate but that was expected due to the credit score. When remortgaging Kevin has recently got us a fantastic mortgage offer and due to the rise in our property value we have been able to take out some equity to pay off loans and therefore reduce our monthly outgoings and increase our disposable income at a much needed time of expecting our third child, with extra to do some home improvements. Kevin is a great financial advisor with vast knowledge of products. I would advise anyone and everyone to use him. Tom
Fantastic 5STAR review for Kevin, thank you Tom for taking the time to write such a great review, Kevin truly has a wealth of knowledge and expertise, your comments are much appreciated.
5/5
The Trusted AgentExcellent remortgaging experience
Marion helped us when we decided to re-mortgage our property. She found us a competitive deal and handled the whole process in a friendly and efficient manner. She kept us well informed at all times and we will certainly be recommending her to others. The whole experience was quick, easy and pain free which is not always the case. Thanks to Marion we now have a great mortgage deal for the next few years and if we need another mortgage we will certainly return.
Thank you Bill for your fantastic 5STAR review for Marion, we really appreciate you taking the time to post your feedback.
5/5
The Trusted AgentJo kept me sane throughout!
Jo has kept us informed of the progress of our purchase at every opportunity, even though it has dragged on and on due to reasons out of her control. She has remained positive and cheerful throughout, and for that, I thank her very, very much!
Fantastic 5STAR review for Jo, thank you so much for your time and feedback, it is much appreciated.
5/5
The Trusted AgentJo Goddard
It has been a real pleasure to deal with Jo. She has been extremely helpful throughout the sales process. I have been kept very well informed as the sale has progressed . A very professional and polite lady. I would certainly contact Jo in the future for further property transactions.
Fantastic 5STAR review for Jo - thank you Keith. She is indeed very polite and a true professional. We really appreciate your time and feedback.
5/5
The Trusted AgentFast sale
I was looking to sell my house and contacted Charters more out of curiosity. I was impressed by the professionalism of the firm and instructed them on a Friday. Two days later Nony got out of bed very early to meet an eager client who was in a hurry. later that day the sale was agreed and it completed seven weeks later. Good thing i called Charters and thank you, Nony!
Thank you for your great feedback for Nony and the Charters Winchester Team, wonderful 5STAR review.
5/5
The Trusted AgentHonest, open, available,efficient,unfazed,experienced,reliable and friendly.
I came back to Tim to sell my house having aborted an earlier attempt due to the local school soliciting for developers to buy the green site by my house. There was no angst from him having put a lot of work into trying to sell it with no reward he first time and his team produced a stream of interested viewers resulting in a sale at the asking price.. This review has been delayed owing to BT failing to transfer my internet connection, getting ion line for the first time yesterday instead of 15 May. I highly recommend Tim and his team and he can use my name as a reference at any time. Alan Butler
Great feedback, thank you Alan. Tim is a consummate professional and as you have noticed, this clearly affects the ability of the team to perform under his wise guidance.
5/5
The Trusted AgentExcellent service
Nony has been extremely helpful, professional and easy to work with. I would have no hesitation in using Charters, and, especially, Nony again in the future and would recommend her services
Thank you David for your fantastic 5STAR review for Nony and the Charters Team in Winchester, we really appreciate you taking the time to place a review..
5/5
The Trusted AgentCharters Winchester and Nony Kerr-Smiley
Charters of Winchester and Nony Kerr-Smiley in particular have been instrumental in 5 property sales on my behalf during the past few years. They have always got the job done and communication from the office has consistently been excellent. Nony in particular provides a clear insight to the buyer's situation and the cheerful, professional way in which she handles the sale is very reassuring. I have no hesitation in recommending Charters of Winchester. David Whitmarsh
Great customer feedback for Charters in Winchester and Nony demonstrating the ethos of both the company and our teamwork both payoff! Fantastic 5STAR review David, your feedback is much appreciated.
5/5
The Trusted AgentRating only, no written review.
5/5
The Trusted AgentWhilst I have temporarily suspended mu search I have really appreciated the unique and uplifting communication from Nony ..... a rare and ' above & beyond ' approach to Real Estate sales !
Great 5STAR review for Nony, thank you Bill for taking the time to leave your comments - Nony is a true gem in the Charters Winchester Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winchester has the most, with 2,885 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent.
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