Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,169 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,907
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have been looking for a property in the Alton area and have been incredibly impressed with Lewis Pearce who has kept me posted on all new listings and have worked with me to find a property which will suit our short and longer term needs. I cannot recommend him highly enough, very professional, always polite and extremely good at his job. This man is an assetPositiveResponsiveness, Professionalism
Thank you Jane, this is much appreciated.
5/5
GoogleJack Moore at Charters is one of the best estate agents we dealt with when trying to find our first home. He was always letting us know if there is anything new coming on the market that would suit our needs and was always professional and helpful. Thank you Jack!PositiveResponsiveness, Professionalism
Kristina, thank you for taking the time to review the service you have received, Jack will be delighted.
5/5
GoogleI would highly recommend charters Alton to sell or buy a property with. They are extremely helpful and efficient and will go that extra mile to make sure all runs smoothly for you. A very friendly and helpful team which made the process much easier. The amazing Sarah was especially supportive and if and when I buy/sell again I will definitely be using Charters again.PositiveQuality
Thank you for this review Mark, Sarah will be delighted with your comments.
5/5
GoogleFurther to my previous review a year ago - I have again dealt with the Team from Charters in Alton and can only praise their professionalism whilst keeping a friendly, non pushy attitude. Edward and Jack who I mainly dealt with, kept me informed at all stages of the sale. The online documents were easy to use. The sale has been very quick, which I will always be grateful for. Thank you. Gemma who I dealt with was so supportive and helpful. Gemma made contact most weeks with an update and was always there if I needed email support. Her advice has been second to none and was there with a steadying voice when required - thank youPositiveResponsiveness, Quality, Professionalism, Value
Ray, thank you for the review, feedback is important and much appreciated.
5/5
GoogleCharters did very well in selling our flat, we had gone through 4 different estate agents before we came to them all of which had no luck selling it. The team at charters were on top of everything. We lost our first buyer late on in the sale and they pulled out all the stops to get us another buyer which was successful within a month of losing our buyer. Ed and the team were great would highly recommend them.PositiveResponsiveness, Professionalism
Thank you for taking the time to review the level of service you received.
5/5
GoogleCannot speak highly enough of Alex and the Team at Charters in Alton. We had been looking for more than a year for a family home and were delighted to be able to agree on a property that not only meet our needs but for which the transaction was professionally and efficiently handled to achieve an outcome that both we and the vendor have been very happy with. As well as first class marketing and presentation (the team that handled the viewings were great) a special mention should also go out to Stephen and the team who subsequently handle the deal-progress too. We set-out to get the transaction done inside of 8 weeks and achieved it in a little over 5 in the end despite the inevitable back-and-forward that goes on with these kinds of transactions.. As buyers we never felt that the team was simply and solely acting in the interests of their client, but rather was working to ensure a successful outcome for all. Highly recommended.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleIt is my pleasure to give this review! Jack of Charters was just amazing. He was interested in speaking to me, keen to listen to my accommodation needs and eager to assist us in finding the right home. Not only was he responsive to emails and phone calls, he was proactive in offering options outside of the area that we had originally thought to buy in. I wish Jack huge success in the real estate world. With his enthusiasm and professionalism - he is truly destined for the top of the ladder! Thank you and well done Jack! You are a tribute to the agents out there ...many could learn from you!PositiveResponsiveness, Quality, Professionalism, Value
Catherine, thank you for taking the time to review the service you received. Jack will be very pleased with this feedback.
5/5
TrustpilotAlton Charters Truly awesome from day…
Alton Charters Truly awesome from day dot, Richard/ Edward at Alton, always available on the phone and the sales progressor Stephanie couldnt of done more to help with our purchase.Thank you.J
James, thank you for the review, back in August 22! Sorry for the very long delay, we have only just come onto Trustpilot as we typically direct customers towards Feefo (the same as Trustpilot but another business) and Google reviews for guidance. All the best. Charters.
5/5
GoogleLovely people ..very professional and helpful
Thank you Rebecca
5/5
GoogleI found Charters estate agents in Alton are fantastic, they have been so professional selling our house and finding a fantastic house for us to move into, they were also helpful on giving us professional removal company, I would recommend Charters in Alton to anybody, thank you Charters. David
Thanks David! The team will be thrilled with this review.
5/5
GoogleRating only, no written review.
Thank you!
3/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
5/5
GoogleExcellent service from Olivia, Oliver, Christine and Lisa on purchasing property . Thank you guys for all your help.
Hi Lesley, thank you for the review, much appreciated.
5/5
GoogleOur lettings agent Viktorija was wonderful when showing us around the property, and incredibly helpful and professional when it came to our move in day.
Thanks Beth, Vikki was so pleased to see this review, thank you for taking the time to give your feedback.
5/5
GoogleOliver from Charters has been great throughout our house hunting experience with fantastic and friendly communication with great properties.
Howard, thanks for the review.
5/5
GoogleA great service as ever from Charters and especially Oliver. Efficient, knowledgeable and friendly. Thankyou again for all your help with our property needs!
Thanks Sam - it is much appreciated.
5/5
GoogleA huge thank you to Oliver Collins who is very proactive, enthusiastic and polite. He always gives professional advices in our situation and keep introducing good properties to us.
Thanks Simon, this is great to hear.
5/5
GoogleI would highly recommend Charters. Lisa was very helpful and responsive. She helped us to have a smooth buying process and was at hand for any queries we had.
Thank you for taking the time to review the service you received. It is much appreciated.
5/5
GoogleGreat estate agents, in particular Oliver Collins who has been so helpful in my property search. He is always available, constantly letting me know about new properties, and very knowledgeable. I would definitely recommend.
Many thanks for taking the time to review the service you received. It is much appreciated.
5/5
GoogleBig thank you to Lisa and Katie in the sales progression team! We sold our house with Charters and they kept us updated on progress with the chain throughout the sale and onward purchase.
Amy, thanks for taking the time to review the service you received.
5/5
GoogleOur experience has been nothing but professional and exemplary when dealing with Gemma Jefferey - Lettings. She was the reason why we choose Charters ! Excellent professional/communication and overall customer satisfaction.
Khajusta, than you for the kind review, it is much appreciated.
5/5
GoogleOliver and the team at Charters, Chandlers Ford have been first class in helping me find a property to purchase. Oliver has been proactive, friendly and took time to understand my property requirements.
Liam, thank you for leaving this review, it's much appreciated.
5/5
GoogleWe sold our house through Charters Southampton. Stephen Henry dealt with our sales progression and was excellent. He was contactable when we needed him and worked hard to achieve completion on time.
Tom, thank you for the review, feedback is important and much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
