Trusted Agent profile · Hampshire and Surrey

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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,161 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,161 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

The Trusted Agent logo

5.0 / 5

950

Reviews on The Trusted Agent

All 6 offices

Trustpilot logo

1,899

Reviews on Trustpilot

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on The Trusted Agent

Showing 933 reviews on The Trusted Agent only. Show every review

5/5

The Trusted Agent
Seller

Helpful and available

Mike was brilliant from our initial valuation meeting, really listening to our requirements for both buying and selling. He was mindful when sending potential buyers round to view the property. It was quite a drawn out process to get to an exchange and completion date due to varying factors but Mike kept calm throughout, keeping us up-to-date regularly. Thank you to Mike and the Charters Alton Team.

Anonymous · 17 August 2017 · Charters Alton

Agent replied · 17 August 2017

Fantastic 5STAR review for Mike and the Charters Alton team.

5/5

The Trusted Agent
Buyer

Would highly recommend Kevin

As first time buyers with complex Visa and income issues, we had a lot of questions and the mortgage process was quite a nerve racking concept.. We originally contacted Trussle and began the process with them, which turned out to be incredibly stressful and only made us feel more nervous about the whole thing. We contacted Kevin after a week of back and forth with Trussle and he was able to answer all of our questions in an hour over the phone on a Saturday and have our application submitted by Monday. He managed to find a better deal than the one we had been discussing with Trussle too. He was very reassuring as it's clear when you speak to him that he is incredibly experienced and he made the things I was worried about feel like simple things to solve. I would highly recommend him to my friends and we will definitely speak to him next time we need to. Thanks Kevin.

Rachael · 14 August 2017 · Charters Winchester

Agent replied · 17 August 2017

Thank you Rachael for your excellent 5STAR review for Kevin, he is incredibly knowledgeable. We really appreciate your time and feedback.

5/5

The Trusted Agent
Buyer

Very helpful and efficient

We would highly recommend Kevin's services. He made himself available at times convenient to us and was very patient in guiding us through the process of finding a mortgage and insurance. He made the process much easier than we thought it would be.

Simon · 13 August 2017 · Charters Winchester

Agent replied · 14 August 2017

"Thank you Simon for your 5STAR review for Kevin at Trinity Rose Private Finance, it is much appreciated. "

5/5

The Trusted Agent
Seller

Sale of Tumblewood, Ash Green.

Tim and his team were very polite, and helpful. Tim would always call each Wednesday, and make sure he updated us with any changes, even if there were none, it was nice to have that call. Determined to sell our house, and honest with us abut prices and feedback from people who viewed, and always tried to help with any questions or issues near the closure of our sale. I would always recommend Time and his team @ Charters. James Cooke.

James · 13 August 2017 · Charters Farnham

Agent replied · 14 August 2017

Thank you James for your 5STAR review for Tim and his Team at Charters Farnham, it is much appreciated.

5/5

The Trusted Agent
Buyer

Excellent

Simon provided us with an outstanding, personal service, giving us confidence and making sure we understood all of the finer details of the mortgages available to us; we are very pleased with the product we decided upon. Simon was always available to answer our questions and did all of the hard work for us. Without question a five-star service and we would recommend Simon to anyone looking for a mortgage

William · 12 August 2017 · Charters Winchester

Agent replied · 14 August 2017

"Thank you William for your 5STAR review for Simon at Trinity Rose Private Finance, it is much appreciated. "

5/5

The Trusted Agent
Buyer

Professional agent who delivered an excellent deal meeting our requirements

Kevin was professional and approachable from the beginning and delivered us a better deal than we thought we were able to achieve ourselves. Communication was excellent and all information passed to us was thoroughly explained so we were fully aware of all cost/charges associated with our mortgage. I would highly recommend Kevin to friends.

Patrick · 11 August 2017 · Charters Winchester

Agent replied · 14 August 2017

Thank you Patrick for your 5STAR review for Kevin at Trinity Rose Private Finance, it is much appreciated.

5/5

The Trusted Agent
Seller

Job done!

A sale in 4 days at full asking price! Could not ask for more. Matthew Clark and his team did a great job.

Michael · 11 August 2017 · Charters Alresford

Agent replied · 14 August 2017

Thank you Michael for your 5STAR review for Matt and his team at Charters Alresford, it is much appreciated.

5/5

The Trusted Agent

Kevin is a clear communicator, straight up and innovative

Rating only, no written review.

David · 11 August 2017 · Charters Winchester

5/5

The Trusted Agent
Buyer

Fully recommend

We got a great service from Kevin. He was always available to discuss any changes or new scenarios when we were considering properties and different mortgage companies. Fully recommend.

Leanne · 11 August 2017 · Charters Winchester

Agent replied · 20 September 2017

Fantastic 5STAR review for Kevin at Charters Winchester, thank you Leanne for taking the time to post a review, your feedback is most appreciated.

4/5

The Trusted Agent
Buyer

Friendly, professional service

Even though Charters weren't our agent MIke and the team couldn't do enough for us in asisting with the puchase of our dream home. Like most people we are somewhat suspicious of the methods agents use in the property market but happy to say that working with Mike has proved that there are agents who are dedicated and focussed on trying to make these deals as painless and fast as possible and his bubbly, friendly nature helps keeps the process on a personal and professional level. Thanks to him and his team for helping keep our sanity and securing us the deal.

Mark · 11 August 2017 · Charters Alton

Agent replied · 20 September 2017

Thank you Mark for your review for Mike at Charters Alton, we really appreciate your time and feedback.

5/5

The Trusted Agent
Buyer

Exceptional service, especially Sasha's after sales efforts

Charters provided a swift and efficient valuation and sales service culminating in a very quick sale at a guide price in excess of my expectations. We were all led to believe we had a short chain with no mortgages. Charter's after sales service then took over. Well into exchange we found out there was actually a split chain under us with around 20 transactions. This is where Sasha really came into her own. Along with Shoosmiths she made sure she talked to all of the chain almost on a daily basis and coaxed them to Exchange. No mean feat given the size and complexity of the chain. Well done and thank you!.

Roger · 6 August 2017 · Charters Winchester

Agent replied · 7 August 2017

Congratulations on your exchange - finally! (it was an exceptionally long chain). We are so pleased to hear you have been happy with the service provided by Sash and we appreciate you taking the time to provide feedback. Your kind words will be passed on to Sasha and the Winchester team.

5/5

The Trusted Agent
Seller

Warm, friendly and efficient service, great value for money

Jo and her colleagues were very efficient - advising on the asking price and finding us a buyer within just a few weeks. We were overseas for most of the time, but this did not prevent Charters from staying in touch by phone and e-mail, keeping us posted on the latest developments and chasing the solicitor when necessary.. We particularly appreciate Jo's warm and friendly personality, which made our contacts so pleasant. Thank you! What's more, Charters do not charge an arm and a leg, In fact, their flat rate charge is the most competitive we found for our property.

David · 6 August 2017 · Charters Winchester

Agent replied · 7 August 2017

Thank you for taking the time to provide feedback. We are so pleased that you have been happy with service provided and your comments will be passed on to Jo and the team at Winchester.

5/5

The Trusted Agent
Tenant

Great Experience

A great experience with Adele, who was always extremely helpful and supportive every step of the way. Highly recommended

Josh · 3 August 2017 · Charters Winchester

Agent replied · 4 August 2017

Great 5STAR review for Adele, thank you Josh for taking the time, we appreciate your feedback.

5/5

The Trusted Agent
Tenant

Rating only, no written review.

Louise · 3 August 2017 · Charters Winchester

5/5

The Trusted Agent
Buyer

Genuine down to earth agent

Hayley has been brilliant throughout our property search. She's been honest & kept us up to date with new properties about to come onto the market, and has often called just to see how we were getting on. I'd definitely recommend getting in touch with her, she's helpful and funny!

Melanie · 1 August 2017 · Charters Farnham

Agent replied · 2 August 2017

Wonderful 5STAR review for Hayley at Charters Farnham, thank you Melanie for your kind review.

5/5

The Trusted Agent
Seller

Exceptional, friendly and amazing

Jo helped us through the exchange progression process, she was in touch every day keeping spirits high and helping to progress the chain when things were a little nail biting. Due to her professional approach and style of customer service we achieved a happy outcome for all parties involved. I highly recommend Jo and Charters

Rachael · 1 August 2017 · Charters Winchester

Agent replied · 2 August 2017

Wonderful 5STAR review for Jo and the Charters Winchester Team, thank you Rachael for your time, we really appreciate your feedback.

5/5

The Trusted Agent
Buyer

A personal touch

From the moment I met Hayley she was warm, welcoming, helpful and professional. She actually listened to what our needs were and was full of advice and gave excellent guidance. She kept in contact, fulfilled any promises she made and all whilst remaining approachable, pragmatic and friendly. Thank you Hayley, having dealt with many estate agents, you certainly stood out.

Tracy · 1 August 2017 · Charters Farnham

Agent replied · 2 August 2017

Thank you Tracy for your wonderful 5STAR review for Hayley at Charters Farnham, we really appreciate your time and feedback.

5/5

The Trusted Agent
Seller

Friendly and Helpful from start to finish

From start to finish Tim and his team were friendly and helpful, chasing and making sure our chain was progressing. Even when our chain collapsed, we were able to exchange six weeks later with a new chain in place, thanks in no small way to the hard work and tenacity of the team

Paul · 1 August 2017 · Charters Farnham

Agent replied · 2 August 2017

Fantastic 5STAR review for Tim at Charters Farnham, that you Paul for your feedback, it is most appreciated.

5/5

The Trusted Agent
Buyer

Above and beyond

As a first time, solo home buyer- this is a daunting minefield! I can honestly say that without Noni at the helm navigating me through my search I would have made some very grave errors. Charters have been an excellent estate agent keeping me informed and always on the receiving end of upto date property information. I have to say also, the office is an immaculate and well presented, relaxing space to be in. Noni went above and beyond sending me personal email updates I'm sure even as late at 11pm! Her advice on surveyencing and her extensive knowledge of Winchester and it's properties has been invaluable. As a buyer I am 100% satisfied and when the time comes to make my first sale, it will be with Noni. I'd reccomend charters and Noni herself In a heartbeat.

Jamie · 31 July 2017 · Charters Winchester

Agent replied · 1 August 2017

Brilliant 5STAR review for Nony at Charters Winchester - thank you Jamie for your fantastic feedback, Nony we agree is 'simply the best'!

5/5

The Trusted Agent
Seller

My husband and I relied heavily on Mike when selling a house in Bordon, Hampshire. Mike provided excellent up front advice and secured a buyer for the property very quickly. He then proceeded to manage the sales process efficiently and proactively - exchange was frustratingly slow in coming and Mike kept us up to date with progress made regularly( and with great sensitivity given how stressful the situation can be). He kept matters on track so that we completed on our desired date. We wouldn't hesitate to recommend Mike - a fantastic agent who works hard for his clients and delivers great results. Thank you, Mike.

Katy · 31 July 2017 · Charters Alton

Agent replied · 1 August 2017

Fantastic 5STAR review for Mike at Charters Alton. Thank you Katy for taking the time to place the review, your feedback is much appreciated. Mike is a true professional!

5/5

The Trusted Agent

Exceptional service

Hayley provided an incredible service. She was helpful and attentive at all times. And fun to deal with during the stresses of moving.

Suzie · 31 July 2017 · Charters Farnham

Agent replied · 1 August 2017

Thank you Suzie for your 5STARS and acknowledgement of Hayley at Charters Farnham.

5/5

The Trusted Agent
Buyer

An Invaluable Five Star Service .....

We have used Charters on many occasions over the years and can only consider giving Nony a 5 star rating for her invaluable service. She is always of a cheery disposition and provides a very professional and personal service with her amazing talent for instantly recalling your details whenever you make contact. She has a wealth of knowledge of the industry and is always happy to offer advice or suggestions to get round any issues and her weekly updates are always most informative.,

James · 31 July 2017 · Charters Winchester

Agent replied · 1 August 2017

Fantastic 5STAR review for Nony at Charters Winchester, thank you James she truly is an amazing and knowledge professional who radiates enthusiasm! Your time and feedback is much appreciated.

5/5

The Trusted Agent

Friendly agent in Winchester

Nony, acted very professionally and helped us in all aspects of our sale and purchase. Her unique weekly (and more) e-mails were always informative and full of interesting detail. Through these we were able to see new properties coming to market in advance of any other media.

Robert · 30 July 2017 · Charters Winchester

Agent replied · 31 July 2017

Fantastic 5STAR review for Nony at Charters Winchester, thank you Robert for taking the time to place a review, we value your feedback.

5/5

The Trusted Agent
Buyer

A more empathetic and harder working professional in the world of property sales

Tom is a very rare professional in the world of property sales. He is extremely diligent, passionately committed and empathetic to your precise and often challenging needs. My experience so far with estate agents, when trying to find a home, has been largely brief encounters; capture some basics and put you on a mailing list. My first call with Tom was more of a consultative collaboration, helping me to filter a long list of properties, sharing and talking through photos and layouts. By the next day he had arranged, very conveniently, a 'tour' of viewings that took us from one property to the next, cleverly covering minimum ground to see the most homes in the shortest time. It was impressive to say the least. He has a wealth of experience, he listens extremely well and doesn't try to talk you out of your point of view, he just moves on, continuing the hard work. I have already started recommending Tom and would purposely seek him out, should I look to move home again in the future.

Simon · 29 July 2017 · Charters Winchester

Agent replied · 31 July 2017

Wonderful 5STAR review for Tom in at Charters Winchester! Thank you Simon for your feedback - Tom is indeed an incredibly knowledge, committed and passionate person who radiates enthusiasm.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,885 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent.

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