Trusted Agent profile · Hampshire
Verified
★★★★★
641 reviews across 3 offices and 2 platforms
Carter Edwards has three offices, in Bitterne and Southampton (two offices) (Hampshire). Together they have 641 reviews on two platforms, rated 4.5 out of 5 overall.
282
Reviews on Google
Business-wide
359
Reviews on View Agents
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
AN OUTSTANDING SERVICE...It was clear from the outset how good Dale was at his job. It was obvious at the initial valuation how much homework the man had done ...Read all 98 from sellers
We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ...Read all 115 from buyers
I recently contacted Carter Edwards to start the process of renting out my flat since I've had to relocate to London for my new job. I couldn't wish for ...Read all 6 from landlords
I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ...Read all 11 from tenants
Carter Edwards's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe had a great service from 'Shane' at Carter Edwards. He was very professional, punctual, extremely helpful with our questions and particular needs, and he kept us completely up to date with everything we needed to know about at all times (a great communicator) We couldn't of wished for a better agent !!!
5/5
GoogleLauryn French is a marvellous agent from Carter Edwards. Cannot recommend her more highly, helpful excellant communication and always willing to go the extra mile for me. She is a huge asset to the Carter Edwards team goes above and beyond in all tasks! Thank you. - Maggie Ackland
Thank you so much for the fantastic review, it is very much appreciated. Kind regards
5/5
GoogleI have sold my house and bought another through Carter Edwards, all went well, quick and efficient team. Will definitely use again.
1/5
GoogleI have had a very bad experience with this estate agents. I have had lots of problems in my flat. They were never sorted. The team never get back to you. They always take the wrong amount of rent. Steer clear do not rent or buy from this estate agents
4/5
GoogleAlia phoned regards a property for sale she asked for feedback to ensure they can identify other properties which may be of interest to us Alia seemed really friendly and very professional
Thanks so much for your feedback - it is greatly appreciated! Best wishes
5/5
GoogleHad a really helpful chat with Georgia earlier, I'm a first time buyer, And new to the area, found her very personable and genuine...a rarity!
1/5
GoogleAbsolutely appalling service, I cannot stress enough how discaseful their service has been. Unnecessary charges.
1/5
GoogleThe service from the agents was less than satisfactory however I made the huge mistake of signing up with their recommended solicitors CGM as a combined package. They have been appalling and it turned out it would have been cheaper to sign up with them myself (which I definitely would not recommend). I'm still fighting to get my money following the solicitor overpaying my mortgage balance & charging for the following year's service charge. Carter Edwards also didn’t send me the details for cancellation until after the cancellation period had ended.
1/5
GoogleExtremely unprofessional. If you want a prompt, helpful and straight talking agents, these are not the ones for you. Please look else where, I wish I did. Uncooperative and lazy, got the fees and not bothered about providing a decent honest service.
1/5
GoogleAfter a mixed experience with another company we listed my partners flat with Charles Carr. We have since changed our mind about them (only four days after signing up) and been told we need to pay nearly £400 to take it off sale!! Is this even legal...? Should I not have a cancellation time...?
Hi - as mentioned in our response to your previous review (identical to this) that you posted 3 weeks ago, we do not have any record of your details on our system and as such can only assume you are mistaking us for another estate agent. Please kindly delete your review if this is the case. I have copied the response to the last negative review below: ______________________________________________________________________________________ I am so sorry to hear of your dissatisfaction. Unfortunately we are struggling to locate your details on our system. Please could you kindly contact our Sales Director - Lloyd Westall to discuss this matter further on 07841 400125. Best regards Having looked further into this, we don't have any clients on our records that have requested to cancel this month. Also to be clear, we don't charge withdrawal fees outside of the 14 day cooling off period and we are the only local agent that offers zero week contracts as standard.
5/5
GoogleDuring the entire time that I have had, from initial contact with the Staff at their Bitterne Office, I cannot say how professional, courteous and helpful they have been through some difficult times. Since January through to now April/May 2017. I cannot recommend their Services enough.
John, Thank you so much for taking the time and trouble to voice your 5 STAR endorsement of our staff and service. Your open recommendation to others is most appreciated. Many thanks.
5/5
GoogleI had a really good service provided by Anna, she has been doing her best to find me and my family a suitable home. Would recommend her and Charles Carr to anyone I know.
Many thanks for your review. i will be sure to share your comments with Anna. All the very best
5/5
GoogleLauren is very happy and cheerful. Remembers all information regarding property. Pleasant. Always updates us with information.
Thank you for taking the time to leave this wonderful five star rating, i am so pleased that you were happy with the service Lauren provided you. Many thanks
5/5
GoogleAlia has been extremely helpful and knowledgeable throughout our house hunting process! Thoroughly professional, and kept me up to date with relevant properties.
5/5
GoogleVery knowledgeable and helpful! Will Most definitely recommend
1/5
GoogleAvoid if you can and only do business with them if you have no other choice and after speaking to a professional advisor. Be cautious with how they represent you to sellers and request everything in writing from them. Their staff are rude, unhelpful and unprofessional. They act in an unethical manner. I feel truly sorry for those that are selling through these guys, they are being shafted out of potentially thousands of pounds.
1/5
GoogleFrustrating. Most emails and phone calls are not responded to. Used to pay for a fully managed service but the gas certificate was not renewed and the visits not done. Basic rent collective service seems to work ok. NB - this applied to the letting agency side not the estate agency side (which was good)
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Management team can discuss your issues personally. With regards
5/5
GoogleCarter Edwards sold my house very quickly and for a higher price than we expected. They were very efficient and helpful. Would use again.
Wow - thanks so much for the 5 ***** rating. So pleased that you received a higher price for your property and were satisfied with the service you received from us. Kind regards
4/5
GoogleHelped me sell my property after it has been unsold for several months with another agent. Gave me a clear, honest advice on why property had not sold and ran a well organised open day. Their excellent sales manager Louise supported us with a particularly difficult buyer and was always available and responsive.
5/5
GoogleBrilliant from start to finish! Holly was very friendly, professional and helpful and told me everything I needed to know. Thank you
5/5
GoogleThe team as been so helpful and understanding throughout the house hunting process. thanks so much for your help!
thanks so much for the 5***** rating!
5/5
GoogleJust bough my first home through these guys . Louise was really friendly and helpful throughout
5/5
GoogleResponsive and professional Agency. From enquiry to going on market to sell took 3 weeks and all seamless. Lauren managed the open house and all contact and was a pleasure to deal with. I would highly recommend the team .
Thanks so much for taking the time to leave us feedback, it is greatly appreciated! We are thrilled that you are satisfied and that your house sale went smoothly. Best wishes
5/5
GoogleCarter Edwards did a tenant find only for me for my flat in Bitterne and I found them to be very efficient, friendly and dedicated to their work. They found me a good tenant in a short space of time and they were so helpful in seeing the tenant in for me because it coincided with me going on holiday. Even though they do not manage the flat for me they are always on the end of the phone to help and I would certainly recommend this company to anyone who requires a new tanant or would like it managed.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Carter Edwards has 641 reviews across its three offices, rated 4.5 out of 5 overall: 282 on Google, 359 on View Agents. Company-wide Google reviews for Carter Edwards are counted once, not once per office.
Bitterne has the most, with 610 reviews rated 4.6 out of 5, followed by Charles Carr Lettings with 268.
The three Carter Edwards offices, by town:
98 reviews from sellers, rated 4.8 out of 5 on average. For example, Linda wrote: "AN OUTSTANDING SERVICE...It was clear from the outset how good Dale was at his job. It was obvious at the initial valuation how much homework the man had done ..."
115 reviews from buyers, rated 4.9 out of 5 on average. For example, Lucy wrote: "We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ..."
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Francesca wrote: "I recently contacted Carter Edwards to start the process of renting out my flat since I've had to relocate to London for my new job. I couldn't wish for ..."
11 reviews from tenants, rated 4.6 out of 5 on average. For example, Stephen wrote: "I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ..."
