Charles Carr Lettings reviews

★★★★★ 5/5

Google

My experience with carter edwards purchasing my first house has been overall a pleasant journey, understandably they are working for the vendor but I feel as the buyer they took time to understand my needs and what I was looking for in a property and the timescale I was looking to work with, a big thanks to Emma who was a delight and always smiling on numerous viewings we went to, and a big thanks to Louise who finalised some last minute details of the deal, great job don't think I could be happier

Aaron · 28 July 2019

★★★★★ 1/5

Google

This is the first review I have ever wrote, it’s not usually my style. But wow! This estate agent is by far the worst I have ever worked with. Over value just to put it on the market, rush a open house by putting quantity in and not quality. Yes we had 15 viewers, but none of them offered we had three viewers through another agent and got two offers. They were slow with feedback I was supposed to get it the Monday after, they didn’t speak to me at all until Wednesday. My house was left with foot prints. I know sometimes this happens but I would have expected an apology. Feedback was poor- just that they had left a voice mail for a few and a couple of others couldn’t make it on the day. Then we don’t hear from them until every other Wednesday when they call us for a update and tell us absolutely nothing! Just yes the markets picking up... blah blah. But nothing has. I know of the owner of this company and I’m aware he has a horrid reputation but I also here’d they do some stuff well so I thought I would give it a go. By the looks of things they were good.... but not anymore. There doing down... fast! I would really advise anyone else who’s going on he market with them to go on with two agent at the same time... you reallyk will see a difference. Good luck to anyone else using them!

Tom · 28 July 2019

★★★★★ 5/5

Google

FIRST CLASS / Lloyd Westall From Valuation to Completion you can rely on LLoyd W. to provide a First Class service in selling your property. An 'open house event' (by appt. only) will ensure a maximum number of viewings in the shortest possible time frame. You will be kept updated at every stage of the process. You will be given well informed advice and support in a professional, but also friendly and helpful manner. Lloyd will advise you fully on your options without being in any way 'pushy'. Lloyd's expertise and unfailing 'can-do' attitude will see you through any unexpected setbacks, resulting in the best possible outcome for your sale. Thanks Lloyd. ( Di E.)

Di · 28 July 2019

★★★★★ 1/5

Google

Incompetent estate agents. Property has been sold from another agents but these guys are still marketing on rightmove several weeks later still! Booked a viewing of an empty property at 3pm Saturday, half an hour later still no one shows up to the viewing and the staff at the branch have no clue what's going on as they could not get in touch with the person who was supposed to be showing us around. Feel sorry for the vendors that potential buyers are being treated this way and missing out on viewings and a potential sale. Won't be using these guys for my purchase.

Bibek · 28 July 2019

★★★★★ 5/5

Google

"Its very rare that I review anyone or anything. Its even rarer that I review a company that I am not using or employing myself directly. The reason for this review is simple. Without a shadow of a doubt Charles Carr deserve full recognition for a job extremely well done! I'm not a fan of Estate Agents and the Agent I have used for this move has disappointed me and will not be getting a review! All the staff at Charles Carr are extremely friendly and you feel like they actually know their jobs. I've been to properties where clearly the agents knows absolutely nothing about the house they are supposed to be selling which is off putting at best. Where Charles Carr excel though is in their after sales. I dealt mainly with Louise Carr. She was quite simply excellent! In fact our purchase of the house nearly fell through when the chain fell apart,. Louise did everything she could to keep her vendors happy until we sourced another buyer for our property. Louise went above and beyond herself throughout the whole process. She was in contact with my solicitor, my buyers solicitor, my estate agent and of course myself. Her consistent clear, communication was invaluable. As everyone knows moving house is stressful enough and we feel that Louise Carr has striven to get us through it with vigor and pace and quite frankly was the only person I could rely on when my solicitor and my estate agent let me down. If I ever decide to move again I would use Charles Carr in a heartbeat but hopefully after this stressful move it will be quite a wile before I do this all again. James P

James · 28 July 2019

★★★★★ 1/5

Google

Viewed a property marketed by Charles Carr Estate Agents. Made an offer in the middle of the guide price. A week later, had a call about another property to view. Said I hadn't had an answer on my offer with previous. He said vendor hadn't decided. Then received text saying a first time buyer had also made an offer so was up to vendor to decide and they would contact me when confirmed. That was two weeks ago. Have since found out that other offer (same as mine but better situation) had been accepted. If they had contacted me, I would have gone to full asking price but wasn't given the opportunity. Also, they were trying to persuade me that if I marketed mine with them, I would get a better service. Their service is bad, communication is worse!! Avoid!

Kaz · 28 July 2019

★★★★★ 5/5

Google

Throughout the whole process of purchasing our first home, Lauren has been both informative and approachable. Her friendly manner, willingness to offer any advice and regular check ins have been an invaluable comfort - she has made everything much easier and much less stressful. We could not be happier with the service we have received from Lauren and we thank her for her assistance in finding our soon-to-be home.

Abbey · 28 July 2019

★★★★★ 5/5

Google

Very professionally run estate agents set out in bitterne, Jordan helped me and my husband find our dream home after narrowing down a very wide search. Their mortgage advisors were very helpful in helping us stretch our budget and Shane was very professional in keeping me up to date with the chain details when needed. Thank you all x

Sarah · 28 July 2019

★★★★★ 5/5

Google

Great agent, Mostly dealt with Rebekah always kept us up to date with new properties and got us in promptly. Leading to us having an offer accepted on out perfect home. Have recommended highly to friends and family. Laz Doel also helping us find a better rate on our mortgage. Thanks again Charles Carr Team.

Aaron · 28 July 2019

★★★★★ 1/5

Google

My only advice to anyone who wants to sell or buy a home from this Estate Agent is to stay well clear and use someone else. Myself and people we were buying from who in turn were buying another property from them had to do all the work ourselves

Mervyn · 11 October 2019

★★★★★ 5/5

Google

My house was already on the lettings market with a different agent without much luck. I spoke to Lisa from carter edwards bitterne branch. She managed to get a tenant at asking price and moved in within two weeks. Quick and professional service, will be using Lisa again.

Chris · 28 July 2019

★★★★★ 5/5

Google

I am renting a flat through Aspect agency more than 6 years now. As a tenant I can say my experience with them was seamless. The measure of how good is a tenant - agency/ landlord relation is how fast are they reacting when you have a problem (maintenance issue). I can say they are fast and taking good care of their tenants: over the 6 years they've replaced few white goods in the kitchen and arranged for plumbing in the bathroom. All replacements/ repairings were good quality. Hannah is my main contact in the agency and I've arranged with her almost all the above over this 6 years+.

Radu · 28 July 2019

★★★★★ 5/5

Google

I would like to thank Louise for everything she has done over the last few weeks. Her communication is outstanding, she always kept us informed, if she was unable to take a call she would always ensure she called me back and was always very quick to respond to emails. We have had a few hiccups towards the end of the sale and purchase but Louise has always done everything within her power and even gone above and beyond to ensure she did everything she possibly could to resolve or help with the situations that arose. Louise - I appreciate that at times you even stayed passed your working hours. You have truly gone above and beyond. Incredible friendly honest service. Thank you :)

Debbie · 28 July 2019

★★★★★ 5/5

Google

We’ve always been very happy with the service provided by Charles Carr as managing agents for our property. Recently our tenants gave notice at the end of their contract and thanks to Anna and the team, the transition to new tenants was a smooth and efficient process.

Fiona · 28 July 2019

★★★★★ 5/5

Google

Holly Cheverton has been a delight to work with and has happily held my hand, guiding me through the stressfull process of selling my house. She is polite and courteous and always quick to reply to my emails / phone calls. Thank you Holly :)

Sharon · 28 July 2019

★★★★★ 4/5

Google

Thank you Lloyd and Michael for all your help when we moved house. The process of buying and selling was made a lot easier through your communication, wanting to find a property for "us", along with the friendly but professional team you have.

Angela · 28 July 2019

★★★★★ 4/5

Google

I would just like to say how smooth a process Emma Battye has made our purchase of our 1st investment purchase, from arranging a first viewing to a second quickly afterwards; to answering questions and dealing with negotiations. Thank you Emma!

Adrian · 28 July 2019

★★★★★ 5/5

Google

Alia has been fantastic help so far, efficient and reliable really going the extra mile and helping organise everything. Staying in constant touch while I have been particularly difficult and indecisive. An absolute star. Thank you for all of your help

Claire · 28 July 2019

★★★★★ 5/5

Google

Lauren has been great and very supportive in securing a purchase for me at The Birches. She has helped with both my conveyancing and mortgage advice to support this process with me. A very big thank you.

Tina · 28 July 2019

★★★★★ 1/5

Google

Had email to confirm viewing appointment with saffron Herbert 10am Friday 7th July . Good job I telephone the office as all I got was . Your not in the diary . I told them I had the email confirmation , we had travel from Newcastle . Spoke to Laurean or Laura she said they have over 20 viewings to do . No apology . Very poor service.

Elizabeth · 28 July 2019

★★★★★ 5/5

View Agents

Fantastic support

I’m rating an agent today who has helped us through a LONG process, no fault of the agent. Louise has answered every email and phone call and dealt with every enquiry I had. She was fantastic and can’t fault her in anyway. Louise was polite, friendly, professional and so supportive to us all. Thank you so much for everything and would recommend Louise and Charles Carr again.

Lucy · 13 June 2018

★★★★★ 1/5

Google

My daughter sold her first property through Charles Carr & the service we received was appalling!! We had an open house (and have since attended one also...the most impersonal experience you could imagine!) she was encouraged to reduce her price almost immediately & eventually sold. This was the last she heard from CC until the day of her exchange...I thought agents were supposed to assist with solicitors? On the contrary, the agent we bought through together called me every week to tell me how things were going & were even able to prevent more detailed updates on our sale than our own agent!! Avoid at all costs, this company is full of manipulative bullies who will happily take advantage of any client with limited experience buying & selling!!

Mike · 1 October 2019

★★★★★ 1/5

Google

I viewed with lots of Southampton agents & this was by far the most uncomfortable experience! I arrived at the open house & was greeted by someone who did not know I was, I was given a piece of paper to write down my thoughts about the property & left to wander around amongst several other people. Throughout the "viewing" the agent did not talk to me, ask me any questions or offer to answer any of mine. After handing in my piece of paper I left the property having gained absolutely nothing from the appointment. I never heard from the agent again & this was fine with me! In response to your reply, I have reviewed every agent I encountered while viewing. I am sorry that your staff do not perform to your high standards but as you will see from the other reviews I have left I am happy to leave positive feedback when it has been earned.

Jezza · 1 October 2019

★★★★★ 1/5

Google

The most useless estate agents I've ever used terrible service from all the staff tried to get things fixed in a flat me and my wife were renting from them all our e mails were ignored it's like the staff just can't be bothered to help you and when we finally moved out it took months to get our deposit back had to contact solicitors and the deposit protection people who the estate agents still ignored I wouldn't even recommend this estate agent to my worst enemy

Aaron · 28 July 2019