1/5
GoogleGlad they have folded!! Terrible company to work for and treat people disgusting
Trusted Agent profile
Verified
Carter Edwards reviews
★★★★★
641 reviews across 3 offices and 2 platforms
Carter Edwards has 641 reviews across three offices (Bitterne, Southampton and Southampton) and two platforms, rated 4.5 out of 5 overall. Charles Carr has the most, 610. Checked 9 October 2026.
282
Reviews on Google
Business-wide
359
Reviews on View Agents
All 3 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers98 reviews
AN OUTSTANDING SERVICE...It was clear from the outset how good Dale was at his job. It was obvious at the initial valuation how much homework the man had done ...Read all 98 from sellers
Buyers115 reviews
We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ...Read all 115 from buyers
Landlords6 reviews
I recently contacted Carter Edwards to start the process of renting out my flat since I've had to relocate to London for my new job. I couldn't wish for ...Read all 6 from landlords
Tenants11 reviews
I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ...Read all 11 from tenants
Our offices
Carter Edwards's three offices, most reviewed first. Each has its own page.
Latest reviews from every Carter Edwards office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleGlad they have folded!! Terrible company to work for and treat people disgusting
1/5
GooglePlease contact over failed payment
1/5
GoogleWhy are you putting flyers through my door during a lockdown? Your staff are wearing no gloves & are working in a pair...they shouldn't be working at all!
1/5
GoogleOh...my...god!! Such a frustrating experience from start to finish, I would never use this agency again, I wasted my time & lost so much money by choosing them.
Agent replied
Hi Janice, I have checked our systems and we only have two Janice's both are repeat customers of ours. Please give me a call to discuss your review. 07841 400125
1/5
GoogleOh...my...god!! Such a frustrating experience from start to finish, I would never use this agency again, I wasted my time & lost so much money by choosing them.
Agent replied
Hi Janice, I have checked our systems and we only have two Janice's both are repeat customers of ours. Please give me a call to discuss your review. 07841 400125
4.6/5
View AgentsFabulous
We were so impressed with Louise and her team. When our first sale fell through (out of their control) they were quick to act and had secured a new offer within a week despite it being the run-up to christmas. When issues arose with our property, Louise went above and beyond to help us sort it and worked tirelessly to get the sale through. We cannot recommend her highly enough.
5/5
View AgentsExcellent
Louise and the team we’re amazing throughout the process. Completely took the strain out of the process. Thank you so much.
1/5
GooglePlease contact over failed payment
5/5
View AgentsChloe Goodman
Chloe has been extremely helpful with helping us find a perfect home. She has always replied very quickly and been very open to questions and feedback. She has been friendly and approachable at all times and has been very accommodating to us when we have asked to view properties again. She is always prompt to appointments and has been prepared for the meeting which is a massive plus as others we have dealt with in the time of searching for a house have not been. Would highly recommend her service to anyone else in the same position we were in
5/5
View Agentsexcellent
Charlotte was very helpful, polite and very patience. A pleasure to meet.
5/5
View AgentsChloe Goodman
Despite being in the early stages of purchasing this property, I cannot fault Chloe’s service at all. She is fast at replying to emails, is incredible helpful over the phone, and she was very knowledgeable about the property and the house buying process. Chloe was great at communicating between us and the seller, and always got back to me quickly regarding the outcome of our offer. My partner and I really appreciate that she offered to view the property with us later in the evening in order to fit around our work schedule! She is a credit to the team and it’s been a pleasure to work with her.
5/5
View AgentsLouise Carr star
What can I say Louise Carr was brilliant . She always answered my email s I could always get hold of her on the phone ?? She was a star ?? in so many ways Helping every step of the way . Giveing me inside information. And ringing around for me Especially on exchange day. I could not have done this with out her . And that is no lie .
3.9/5
View AgentsREVIEW
My partner and I would like to leave a review about out recent experience with your agency and with Chloe Goodman : Chloe has been very helpful from the start , the house viewing was great , she gave us all the information we needed. Our offer was accepted and she has been very helpful , very reliable , we were impressed to see that some evening she was able to reply to our emails around 20.00 pm. As first buyers , we were not familiar with the process and all her instructions were clear and it's very easy to contact her if we have any questions. We are happy with Chloe's service and with the service your agency is provided.
5/5
View AgentsChloe Goodman
Chloe has been exceptional and done a fantastic job supporting a customer get the best home for a person and their family. Very approachable and supportive throughout the entire transaction. Chloe has worked extremely hard to satisfy both vendor and customer and get the best deal possible for both parties. I’m delighted with Chloe's customer service and making the whole experience amazing for me trying the re-buy a property. Chloe is a credit to your business and I’d recommend her to anyone else who wanted to buy a property
5/5
View Agentsrecommended not disappointed
Lloyd, Jordan, Charlotte and Chloe with their team brought 40+ viewers and gained 8/9 offers for the house within a month, On the market 6th Dec SOLD 6th Jan Thank you team, Happy 2020 to the new owners and the team at Charles Carr Bitterne
5/5
View AgentsA great buying experience!
George was very helpful and informative throughout the buying process. Initially we were not able to attend the open house but he encouraged us to, not in a pressured way but he genuinely came from the point of view that he didn’t want us to miss out. Jordan was at the property to greet us and answer any questions we had at the open house and was very professional. On the day of the offer George was informative and honest and offered options without any pressure. It’s been very professional and a nerve wracking but good experience!
1/5
GoogleWhat's occurring?? Two days of trying to book a viewing & not a single call back...
Agent replied
Hi Vanessa, I would call you but there is no trace of you on our system. Please call me on my personal mobile if you wish to arrange an appointment. Many thanks. Lloyd Westall, Sales Director, 07841 400125
4.4/5
View AgentsSuccessful Sale
We chose Charles Carr Estate Agents to sell our property . Everything was going really well until we were about to agree a move date when our buyer pulled out. The next day Charles Carr arranged an open day with seven viewings which resulted in a successful sale so we were still able to move to our chosen property. We found Charles Carr very efficient and always kept us informed. Especial thanks to Louise and Charlotte.
5/5
View AgentsExcellent from Charlotte
Well what can I say. Charlotte has been amazing from start to the end I can’t thank her enough. Charlotte has gone above and beyond to help us with our purchase off our first house. Excellent service and highly recommended to anyone looking for the perfect estate agent.
5/5
View AgentsVery professional at all tmes
Would like to thank Charles Carr for all their help & support with selling our home, especially George as he’s the one that done all the hard work of selling our house. You are very professional at all times & will go far in your career as an estate agent. Thanks again George, would highly recommend you to other people.
5/5
View AgentsGeorge
George was very approachable and helpful. Answered all my questions regarding the chain, the area of the property I viewed and has referred me to a free mortgage broker. He was very fast to respond when communicating and was very polite and pleasant during all interactions. Best of luck for the rest of his career.
5/5
View AgentsThank you
Thank you for your help and support
4.6/5
View AgentsFantastic service
I sold my property through Charles Carr and I have nothing but praise for the staff, they have done their upmost to keep me informed throughout the whole process and I have always found them to be professional and easy to engage with. Louise Carr in particular has been excellent chasing and updating through the final stages of exchange and completion.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Carter Edwards
How many reviews does Carter Edwards have?
Carter Edwards has 641 reviews across its three offices, rated 4.5 out of 5 overall: 282 on Google, 359 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Which Carter Edwards office has the most reviews?
Charles Carr has the most, with 610 reviews rated 4.6 out of 5, followed by Charles Carr Lettings with 268.
Where are Carter Edwards's offices?
Charles Carr, 5 West End Road SO18 6TE; Charles Carr Lettings, Bitterne Precinct, 367 Bitterne Road SO18 5RR; Carter Edwards, 38 London Road SO15 2AG.
What do sellers say about Carter Edwards?
98 reviews from sellers, rated 4.8 out of 5 on average. For example, Linda wrote: "AN OUTSTANDING SERVICE...It was clear from the outset how good Dale was at his job. It was obvious at the initial valuation how much homework the man had done ..."
What do buyers say about Carter Edwards?
115 reviews from buyers, rated 4.9 out of 5 on average. For example, Lucy wrote: "We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ..."
What do landlords say about Carter Edwards?
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Francesca wrote: "I recently contacted Carter Edwards to start the process of renting out my flat since I've had to relocate to London for my new job. I couldn't wish for ..."
What do tenants say about Carter Edwards?
11 reviews from tenants, rated 4.6 out of 5 on average. For example, Stephen wrote: "I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ..."
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.