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★★★★★
11 reviews from tenants across 3 offices
11 reviews of Carter Edwards come from tenants, rated 4.6 out of 5 on average, across three offices. Checked 9 October 2026.
11 reviews from tenants, newest first, with the office each one is about.
5/5
View AgentsVery professional
Anna Iliyanou, is the lady who had been helping me secure a rental unit and wanted something extra and didn’t pertain to this rental but have gone out of her way to help me achieve my needs for this facility. I am vey happy they there are still some very professional and knowledgeable people in this field that still cares for people’s needs . This employer is very fortunate to have people like this working for this company.. Thank you, Anna Iliyanou . Mr. K.V.
5/5
View Agentsanna was spectacular
anna was amazing you can tell she is punctilious in her work, a real breath of fresh air she was so polite.
5/5
View AgentsInformative, Professional and Conscientious.
We had Anna help us move into our Family home. A1 Service and the paperwork was sorted extremely quickly. Would definitely recommend.
5/5
View AgentsAnna was very helpful
Anna from the leggings department was very helpful. She worked out what we wanted and listened tentatively. I will definitely use this agent again. *****
5/5
View AgentsAmazing Help through the process
Anna was a great help with everything that I needed while renting my first property and made everything easier for me from start to finish
5/5
View AgentsExcellent estate agent - Happy tenant
I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This particular property we wanted was attracting a lot of interest and advertised with other letting agents. Charles Carr did everything they could to secure us the property quickly. Their Fees were also less than most of the other estate agents we enquired with when we were looking for a new house to move into. Overall we are very happy with the service we’ve received, especially from the lettings Manager, Anna. Thank you.
5/5
View AgentsRebekah hawkins
Was very helpfull and polite brilliant
5/5
View AgentsVery friendly and professional service
I have recently been into the bitterne branch to enquire about a property to rent and I was very impressed with the efficiency of the service provided. I mainly dealt with Anna who was friendly, clear and thorough when relaying information to me and the rest the team were helpful and all greeted me with smiles. I am very happy with the property and look forward to moving in! Thanks again
5/5
View AgentsPolite and always friendly
While spending weeks trying to find a new flat, Alia from your team helped me in many ways. She is very polite and helped me find the right place after a lot of stress. Thank you to all.
5/5
View AgentsGood team
Carter Edwards were great to deal with, as a tenant they went above and beyond, from doing late viewings for me as I work until 6pm to helping me fill out the forms, I've never rented before and heard such haunting stories of Letting agents so it was nice to have a friendly bunch of guys going out of there way to help me!
1/5
View AgentsMonths for deposit return (formally Aspect)
After ending a tenancy and agreeing with the landlord the amount to be returned. It took over a month to get the deposit back. When trying to contact to the finance department the team apparently consists of 2 people. Only 1 of which can perform deposit transactions who was on holiday, I doubt they had been holiday for the whole 5 weeks we have been waiting. According to the person who took my call there was no senior management to approach to get the deposit returned (no financial controller or finance director), This wreaks of poor financial control and I suspect I am not the only person to have waited a prolonged period of time to have monies processed (both tenants, landlords and sellers) The lack of professionalism, financial control and length of transaction times means I would recommend you do not use this agent for any transactions.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
11 reviews from tenants across three offices, rated 4.6 out of 5 on average. For example, Stephen wrote: "I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ..."
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.