Trusted Agent profile · Hampshire
Verified
★★★★★
115 reviews from buyers across 3 offices
115 reviews of Carter Edwards come from buyers, rated 4.9 out of 5 on average, across three offices in Bitterne and Southampton.
115 reviews from buyers, newest first, with the office each one is about.
5/5
View AgentsThe best estate agent I've dealt with by far!
I've viewed dozens of properties over the past couple of months, been messed about on many occasions by many different estate agents. Jordan has been honest and followed up everything to ensure I'm getting what i want. Although I may not get a property through these guys, they really have shown me how an estate agent should operate. A class above the rest.
4/5
View AgentsFriendly agent, and quick to arrange viewings
Friendly agent, and quick and easy to arrange viewings. Keep engaging with us to push things forward.
5/5
View AgentsAmazing customer service from everyone, in particular anna
Rating only, no written review.
5/5
View AgentsAlia was very helpful and answered all our queries
Alia showed us around a number of properties and was always very helpful and answered our queries about each one. We would certainly have put an offer in on the larger flat at Caxton Court if we hadn’t received acceptance of our offer on another property late yesterday.
5/5
View AgentsThis is what an Estate Agent should be!!! Highly Recommended
Its very rare that I review anyone or anything. Its even rarer that I review a company that I am not using or employing myself directly. The reason for this review is simple. Without a shadow of a doubt Charles Carr deserve full recognition for a job extremely well done! I'm not a fan of Estate Agents and the Agent I have used for this move has disappointed me and will not be getting a review! All the staff at Charles Carr are extremely friendly and you feel like they actually know their jobs. I've been to properties where clearly the agents knows absolutely nothing about the house they are supposed to be selling which is off putting at best. Where Charles Carr excel though is in their after sales. I dealt mainly with Louise Carr. She was quite simply excellent! In fact our purchase of the house nearly fell through when the chain fell apart,. Louise did everything she could to keep her vendors happy until we sourced another buyer for our property. Louise went above and beyond herself throughout the whole process. She was in contact with my solicitor, my buyers solicitor, my estate agent and of course myself.. Her consistent clear, communication was invaluable. As everyone knows moving house is stressful enough and we feel that Louise Carr has striven to get us through it with vigor and pace and quite frankly was the only person I could rely on when my solicitor and my estate agent let me down. If I ever decide to move again I would use Charles Carr in a heartbeat but hopefully after this stressful move it will be quite a wile before I do this all again. James Palethorpe
5/5
View AgentsLovely property agent who kept us sane!
Lauren was fantastic for months while we searched for our home. She kept us sane through a really stressful process and was always in contact with new properties on the market and great advice. I will recommend her to anyone looking for buying or selling advice. Thanks Lauren and Charles Carr!!
5/5
View AgentsGreat service
Louise Carr and her team have been extremely helpful throughout the process. Responding to all communications in a good time frame. Excited to complete now. Thank you.
5/5
View AgentsAn excellent agent
We were looked after by Alia, who was helpful, responsive and offered some brilliant insights into the local market - all of which was invaluable in our search. She was always available to answer our questions, even responding to emails late at night or early in the morning and would often go out of her way to arrange viewings or move them as circumstances dictated. Charles Carr themselves are one of the few agents who actually listen to your requirements and send you relevant properties. Their low pressure approach and excellent local knowledge means we would gladly look to use them in the future.
5/5
View AgentsBrilliant
Jamie is very helpful
5/5
View AgentsVery good service.
I received a good service from the agent I was dealing with. He had good knowledge of the property I was looking at.
5/5
View AgentsA Big Thank You
Buying and selling a house is always a stressful endeavour, however I’ve been well looked after by the team at Charles Carr throughout the process of buying my home. Despite a few setbacks and issues (through no fault of Charles Carr) the team were always on hand to take calls and emails from me, explain things in detail and get to the bottom of any given situation with professionalism and sensitivity. Making the whole experience feel more personal, less stressful and giving me the reassurance I needed. If I decide to sell in the future you’ll be my first choice for sure! A Special thank you to Alia and Louise for both going the extra mile and keeping my sanity in check!
5/5
View AgentsExcellent service fast response
Rating only, no written review.
5/5
View AgentsDifferent to the rest
Jamie was brilliant, from the first viewing I met him on he was helpful, honest and very genuine. He made a previous bad experience ( different agents) into a really great experience and so I would always look to him if I needed an estate agent in the future and I would recommend to friends. Thanks Katie .
5/5
View AgentsReally helpful, kept us informed on a regular basis. Excellent customer service.
Sam from Charles Carr was a great help trying to negotiate a sale for a house we loved. Although the outcome was not what we hoped, her customer service was great. She kept us informed throughout in a timely manner. She answered any queries we had quickly and efficiently too. Hopefully we will have dealings with her and/or this agent in the future. Z & S Hambleton
5/5
View AgentsVery great service
Very helpful, provided mortgage advisor and very accommondating with bookings and Samantha storrar did her best to hello me week my find and information needed.
5/5
View AgentsBrilliant Service
Faultless service from Samantha Storrar and everyone I dealt with at Charles Carr. Great communication and very friendly.
5/5
View AgentsReview of Alia Thomas
Alia was. Very helpfull informative and supportive with our bid and we were delighted with the service,
5/5
View AgentsExcellent service and very helpful
We are a first time buyers and currently in the process of buying a house with Charles Carr and we have to say that Emma has been very helpful and always in contact to get everything sorted soon as possible, any questions either been answered or find out straight away for us. Since our offer has been accepted she has been helpful in organising solicitors to contact us and also put us in touch with our mortgage advisor Jack who has been also a massive help and without them two nothing of it would be possible me and my wife are very grateful with Emma and Jack for everything they have done so far. Well recommend to everyone. Thanks Charles Carr Regards Orlando Gouveia and Liliana Gouveia
5/5
View AgentsGood service
Good professional service from Anna and the whole team!
5/5
View AgentsExcellent service and very helpful people.
The first contact was with Louise, extremely professional in keeping us informed also the honest and reliable person. Everything organised very well! We appreciate the hard work and would recommend to everyone.
5/5
View AgentsCommitted and Extremely Helpful
Shane Clarke was brilliant, i would highly recommend him and Charles Carr estate agents.
5/5
View AgentsGreat service
Great service from jade at Charles Carr
5/5
View AgentsExcellent help and commitment to finding us a home throughout
We worked with several Estate Agents whilst searching for our property and whilst our final purchase has been through another company, I would still recommend this agency and in particularly Sam Storrar who made every effort to understand our requirements and sought out properties that matched our needs.
5/5
View AgentsHighly recommended
Dealt with Jamie, he was very helpfull and professional, got back to me within a timely manor with viewings, very punctual, would definitely recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
115 reviews from buyers across three offices, rated 4.9 out of 5 on average. For example, Lucy wrote: "We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ..."
