Trusted Agent profile · Hampshire
Verified
★★★★★
115 reviews from buyers across 3 offices
115 reviews of Carter Edwards come from buyers, rated 4.9 out of 5 on average, across three offices in Bitterne and Southampton.
115 reviews from buyers, newest first, with the office each one is about.
5/5
View AgentsHelpful, friendly, non-invasive, knowledgeable
Sam B has told us everything we needed to know this far and has filled in some gaps in our knowledge as first time buyers. He is approachable and supportive. We're looking forward to working with Sam for the duration of our house buying process as he fills us with confidence.
5/5
View AgentsVery helpful
Very helpful girls at all time I called for anything
5/5
View AgentsVery Professional
From the start process Emma Battye has been extremely helpful in making us feel confident about viewing properties considering this is our first time buying on the market. She has been extremely enthusiastic and has shown genuine interest in our next venture, helping book last minute appointments and also assisting in placing offers we have placed our trust in her abilities in areas we have found so many other estate agents have let us down. an absolute star and thank you for all the help you are giving us
5/5
View AgentsHelpful and reassuring
Gave us all the advice we needed and were so helpful along the way
5/5
View AgentsShane and the team were brilliant!
I can't fault the experiance i've had buying through this agent. They should be the agent of choice for anyone looking to buy or sell in Southampton
5/5
View AgentsDo not give up until you find your dream home!
Charles Carr were by far the most professional agency that we dealt with on our house hunt as first time buyers. Buying your first home is incredibly daunting but they made the whole process easy and straight forward. When we did spot a house that we felt was "the one" Luci in the Bitterne office went out of her way to arrange a viewing for us and even made sure everything was going ok on her day off - pretty incredible!! We got there eventually and we did buy the one! We cannot wait to our new little home now! A big thank you to all of the team, your hard work and numerous viewings you facilitated were greatly appreciated!
5/5
View AgentsDedicated agent
We had been asking another agent for information on our new house and not getting very fast. I contacted Sam Brooks and he found some of the required information out in next to no time at all. Late at night 2030(ish) we received a further email with confirmation of the the rest of the information. I wish all Charles Carrs staff were this dedicated! Sam is a credit to Charles Carrs, extremely polite who possesses the right attitude to cooperate with the public.
5/5
View Agents5 Stars!
I would highly recommend the expertise of Shane Clarke and the team at Charles Carr!
5/5
View AgentsProviding Peace of Mind
We are first time buyers and as such a bit nervous entering the world of home buying! Samantha at Charles Carr has been wonderful since the beginning. Everything has been organized and we have been kept updated continuously. She is a pleasure to work with and has made our first house buying process a perfect one! Thank you Samantha!
5/5
View AgentsBought my new house
I bought me new house with these very professional staff jade
5/5
View Agentsmrs Vanessa Lynn Arnold
Extremely helpful and any slight problems are sorted out very quickly .Lovely people as well.
5/5
View AgentsVery Professional
Jade is very helpful and professional, providing me with lots of information to help find the house. I would definitely recommend Jade,
5/5
View AgentsShane Clarke
Enjoyed dealing with Shane in our buying process so far.Hoping for a satisfactory conclusion .Shane comes across very well ,informative direct and professional,exactly the sort of straight forward agent that is easy to deal with during a stressful period .He has always been accessible and answers queries quickly.
5/5
View AgentsSamantha Storrar
Samantha Storrar is a wonderful estate agent, Always willing to go above and beyond, Very professional and friendly,
Thanks so much for your kind review, i will be sure to pass your comments onto Samantha. Best wishes
4/5
View AgentsHouse Purchase
We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When viewing houses she was able to book us into viewings last minute and also had an enthusiastic approach to the houses we viewed. Since our offer has been accepted she has been helpful in organising solicitors to contact us and also put us in touch with our mortgage advisor. She answers our questions quickly and we are very pleased with the service so far. Thanks Emma.
Thanks so much for your kind review, i will be sure to pass your comments onto Emma. We are thrilled that you have had a good experience with Charles Carr. Best wishes
5/5
View AgentsEmma was very professional and delivered a very good service
Rating only, no written review.
5/5
View AgentsOff to a good start!
We have just started our home search and are currently very happy with the service received so far. Punctual, respond to communication well and honest in their dealings. So far, so good!
5/5
View AgentsAMAZING SERVICE
Purchased a property recently through Carter Edwards. They were very responsive and accommodating. Kept me informed with updates at all times and the sale of the property went through very quickly with there help. I would recommend any one to sell or purchase through them. C Rich
Thank you so much for taking the time to review Carter Edwards, i am so pleased you are truly satisfied with the service we provided and I hope you and your family will be very happy in your new home.
1/5
View AgentsAbsolutely dreadful in all departments, Avoid at all costs!
Recently a buyer and had the utter misfortune to have to use Carter Edwards as the sellers agent. From the very start they have been slow and unresponsive, taking 2 weeks to get a response from the seller to a very simple question. I have received phone calls from 3 different members of staff asking for information that has already been given, or chasing me while I am waiting for a response from their own team in order to be able to move forwards! They appear to delight in wasting everyone's time, not communicating within their own team and going so far as to be simply rude in communications. In the end our purchase could have been completed 3 months quicker were it not for the utter ineptitude and complete lack of interest in or regard for their clients. Not even deserving of 1 star! AVOID AT ALL COSTS!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
115 reviews from buyers across three offices, rated 4.9 out of 5 on average. For example, Lucy wrote: "We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ..."
