Trusted Agent profile
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★★★★★
641 reviews across 3 offices and 2 platforms
Carter Edwards has 641 reviews across three offices (Bitterne, Southampton and Southampton) and two platforms, rated 4.5 out of 5 overall. Charles Carr has the most, 610. Checked 9 October 2026.
282
Reviews on Google
Business-wide
359
Reviews on View Agents
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
AN OUTSTANDING SERVICE...It was clear from the outset how good Dale was at his job. It was obvious at the initial valuation how much homework the man had done ...Read all 98 from sellers
We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ...Read all 115 from buyers
I recently contacted Carter Edwards to start the process of renting out my flat since I've had to relocate to London for my new job. I couldn't wish for ...Read all 6 from landlords
I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ...Read all 11 from tenants
Carter Edwards's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
View AgentsLouise Carr
Although I have given 5 stars overall this is due to Louise Carr Customer service skills. Louise was communicating with us right up to the last minute of what turned out to a very stressful day for us. Louise works in the Bitterne branch of Charles Carr. You are very lucky to have Louise working with you. Louise is a credit to your company.
5/5
View AgentsHome seller and buyer
We couldn’t recommend Charles Carr more. They have been brilliant and totally supportive from start to finish. We’ve been very well looked after and they helped us sell our home 4 times and also purchase our dream home.
4.8/5
View AgentsHome search
Anna has been very helpful and informative when it comes to finding a new home for my family.
5/5
View AgentsAnna
Anna was very helpful and informative about the surrounding area and the home in reference. Would 100% recommend Anna showing you a home.
5/5
View AgentsAmazing support throughout our move
I would like to say a massive thank you to all at Charles Carr in Bitterne who helped us throughout the process of our move. Lauren helped us from the start from when we first viewed the property we wanted to purchase her support along the way was outstanding. We then had the help and support from Louise who help drive the purchase through to get us across the line to exchange contracts. Louise's support and communication has been amazing. Every call i made was answered, every email I sent was repl;ied to, this has been a massive support to us through this stressful time of moving.. We would like to say a personal thank you to Charles Carr for everything they have done for us, we can not wait to complete know and to get our keys for our new home. thank you all
5/5
View AgentsExcellent, Highly Recommend. 5 Star
Despite having a negative view of estate agents before our move, Charles Carr have completely changed that and I highly recommend them and will to any friends/family in the future. They kept their promises through out, we had so many viewings, and sold within 2 weeks for the price discussed at the beginning! Louise was also excellent in taking care and pushing the completion through. We had a couple of friends also looking to buy and they where all contacted from Charles Carr about our property not knowing they where our friends so they obviously do a lot of work in the back ground which I wouldn't normally trust estate agents to do. We even had a rival estate agent drop a note through the door slating Charles Carr, saying they're this and that, but as a business owner that spoke volumes to us knowing their rivals are out dropping notes through people doors rather then selling their own properties, obviously struggling with the competition.
5/5
View AgentsSale of house
Charles carr have been brilliant, not only were they quick to sell our house but they have kept up the hard work the whole way through the process! Louise carr in particular has been fantastic, daily updates and has quite frankly kept me sane through quite a stressful sale!!
5/5
GoogleHaving initially found a property or two online, I contacted Charlotte at Charles Carr - she's been friendly and helpful.
5/5
GoogleHaving initially found a property or two online, I contacted Charlotte at Charles Carr - she's been friendly and helpful.
1/5
GoogleMy only advice to anyone who wants to sell or buy a home from this Estate Agent is to stay well clear and use someone else. Myself and people we were buying from who in turn were buying another property from them had to do all the work ourselves
Good afternoon. Firstly I would like to apologise for the service you have received. Please excuse my ignorance, I have searched our systems and we have only one Mervyn Bevis, this transaction culminated in January and the client was a first time buyer, buying a no forward chain house. That Mervyn was exceptionally happy with the service offered by our designated sales progressor Louise Carr. This client is obviously not yourself as Mervin is spelt differently. On face value it appears that we managed to agree two sales in a chain and keep the transaction together whilst facing challenging market conditions. If you are not happy with the service please contact me direct on 02380 439121. Many thanks and sincerest apologies. Lloyd Westall. Director
1/5
Google3 weeks to sort out electrician to repair electrical fault -
5/5
GooglePersonally I’m more pleased with the service and knowledge I received from Alicia Ross. She provided me with all the info I needed and cut straight to the point and didn’t waste no time! She gave me the marketing packages and helped me find an ideal property which was best suited for me. Told me about the different services including the financial service.
5/5
GoogleFantastic staff all very friendly. The team they have there have been so positive and helpful though out everything. 100% recommend going with them. Every one there is so friendly and welcoming. Anna and Maddii have been extremely helpful and have dealt with all queries quickly. Thank you to them both. You’ve been fantastic and look forward to being with you for a long while yet.
5/5
View AgentsCharlotte
Charlotte has been really excellent - she keeps me regularly informed of any new potential properties that meet my criteria and is always punctual and informative at viewings.
1/5
Google3 weeks to sort out electrician to repair electrical fault -
1/5
GoogleI viewed with lots of Southampton agents & this was by far the most uncomfortable experience! I arrived at the open house & was greeted by someone who did not know I was, I was given a piece of paper to write down my thoughts about the property & left to wander around amongst several other people. Throughout the "viewing" the agent did not talk to me, ask me any questions or offer to answer any of mine. After handing in my piece of paper I left the property having gained absolutely nothing from the appointment. I never heard from the agent again & this was fine with me! In response to your reply, I have reviewed every agent I encountered while viewing. I am sorry that your staff do not perform to your high standards but as you will see from the other reviews I have left I am happy to leave positive feedback when it has been earned.
Good afternoon Jezza B, the second one star review in 21 minutes. My firm must be doing exceptionally poorly. I am surprised by your feedback in all honesty. We run automated systems for buyers to provide concise and personal feedback via e-mail. This is run by an automated phone call between 8.30am and 9am the following working day. As you can appreciate open event works for sellers with a busy schedule or families. Whilst I appreciate your experience is important, we want to maximise the opportunity for the seller to achieve a sale. I also am extremely concerned how our representative did not talk to you and stood in front of you dumbfounded when you asked your own questions. As per your qualification, you would have been asked for your name for security reasons to make sure you matched our diary, you have to be booked in to appointment slots to view with us. If I can be of further assistance please feel free to contact me or allow Beals, the only agent you have rated as 5 star in the local area to conduct all of your property affairs moving forward. I am proud to be a director of this company and I have had my own dealings with your best rated company. Good luck with all future endeavours, if you need me my email is lloyd@charlescarrproperty.co.uk
1/5
GoogleMy daughter sold her first property through Charles Carr & the service we received was appalling!! We had an open house (and have since attended one also...the most impersonal experience you could imagine!) she was encouraged to reduce her price almost immediately & eventually sold. This was the last she heard from CC until the day of her exchange...I thought agents were supposed to assist with solicitors? On the contrary, the agent we bought through together called me every week to tell me how things were going & were even able to prevent more detailed updates on our sale than our own agent!! Avoid at all costs, this company is full of manipulative bullies who will happily take advantage of any client with limited experience buying & selling!!
Dear Mike, Firstly I would like to apologise. I am really disappointed in your review. Please email me directly to discuss your experience. My e-mail is lloyd@charlescarrproperty.co.uk many thanks
5/5
GooglePersonally I’m more pleased with the service and knowledge I received from Alicia Ross. She provided me with all the info I needed and cut straight to the point and didn’t waste no time! She gave me the marketing packages and helped me find an ideal property which was best suited for me. Told me about the different services including the financial service.
5/5
GoogleFantastic staff all very friendly. The team they have there have been so positive and helpful though out everything. 100% recommend going with them. Every one there is so friendly and welcoming. Anna and Maddii have been extremely helpful and have dealt with all queries quickly. Thank you to them both. You’ve been fantastic and look forward to being with you for a long while yet.
5/5
View AgentsAmazing estate agent
Couldn’t have asked for a more helpful estate agent than Louise, she was amazing!
5/5
View AgentsExcellent service
Louise has been excellent in both updating me and chasing up solicitors. Louise, we will be waiting for you in our new converted Barn
5/5
View AgentsEvery aspect of this service has been outstanding
Both my husband and I have been extremely impressed with every aspect of Charles Carr's service that we have just used to sell our flat. I highly recommend Charles Carr to anyone considering buying or selling their property and can't thank them enough for their prompt and efficient service.
1/5
GoogleI viewed with lots of Southampton agents & this was by far the most uncomfortable experience! I arrived at the open house & was greeted by someone who did not know I was, I was given a piece of paper to write down my thoughts about the property & left to wander around amongst several other people. Throughout the "viewing" the agent did not talk to me, ask me any questions or offer to answer any of mine. After handing in my piece of paper I left the property having gained absolutely nothing from the appointment. I never heard from the agent again & this was fine with me! In response to your reply, I have reviewed every agent I encountered while viewing. I am sorry that your staff do not perform to your high standards but as you will see from the other reviews I have left I am happy to leave positive feedback when it has been earned.
Good afternoon Jezza B, the second one star review in 21 minutes. My firm must be doing exceptionally poorly. I am surprised by your feedback in all honesty. We run automated systems for buyers to provide concise and personal feedback via e-mail. This is run by an automated phone call between 8.30am and 9am the following working day. As you can appreciate open event works for sellers with a busy schedule or families. Whilst I appreciate your experience is important, we want to maximise the opportunity for the seller to achieve a sale. I also am extremely concerned how our representative did not talk to you and stood in front of you dumbfounded when you asked your own questions. As per your qualification, you would have been asked for your name for security reasons to make sure you matched our diary, you have to be booked in to appointment slots to view with us. If I can be of further assistance please feel free to contact me or allow Beals, the only agent you have rated as 5 star in the local area to conduct all of your property affairs moving forward. I am proud to be a director of this company and I have had my own dealings with your best rated company. Good luck with all future endeavours, if you need me my email is lloyd@charlescarrproperty.co.uk
1/5
GoogleCharles Carr won't have my details on their system under this name, I'm having to use another name as they keep pestering me, I WILL NOT USE YOU, especially after the report I have seen in the Daily Echo, I'm appalled that a company can change so many times ( 3 different brand names with MULTIPLE names BAHIND THE FACE OF THE BRAND), after doing some more research they have unsecured debts of £388,000 in a previous company name. They are Bullish, Arrogant and make estate agents look Bad, They offer a cheap fee and now I know why.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Carter Edwards has 641 reviews across its three offices, rated 4.5 out of 5 overall: 282 on Google, 359 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Charles Carr has the most, with 610 reviews rated 4.6 out of 5, followed by Charles Carr Lettings with 268.
Charles Carr, 5 West End Road SO18 6TE; Charles Carr Lettings, Bitterne Precinct, 367 Bitterne Road SO18 5RR; Carter Edwards, 38 London Road SO15 2AG.
98 reviews from sellers, rated 4.8 out of 5 on average. For example, Linda wrote: "AN OUTSTANDING SERVICE...It was clear from the outset how good Dale was at his job. It was obvious at the initial valuation how much homework the man had done ..."
115 reviews from buyers, rated 4.9 out of 5 on average. For example, Lucy wrote: "We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ..."
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Francesca wrote: "I recently contacted Carter Edwards to start the process of renting out my flat since I've had to relocate to London for my new job. I couldn't wish for ..."
11 reviews from tenants, rated 4.6 out of 5 on average. For example, Stephen wrote: "I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ..."
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.