Charles Carr Lettings reviews

★★★★★ 1/5

Google

I would not recommend this Agency to non-UK citizens. They're just not ready to help people in hurry and from outside of UK. Also, keep in mind that once you sign up with them and make any holding deposit, this is not refundable, no matter if is their fault in completing the process. That's how me and my girlfriend lost 500 pounds. When we visited a studio, we agreed with Sarah that we should move quick because we're staying at hotel and we'll transfer the money from a Romanian bank account (in pounds, but in another country). We had to speak with 3 different persons and tell our story 3 times. They just seem not to talk with each other...

Alex · 28 July 2019

★★★★★ 1/5

Google

Worst estate agents ever! After having three valuations last week, i must say some if the staff there are educated, My valuation manager knew exactly what he was talking about and quoted a fair price, but the lady on the phone was by far some of the rudest service i have received... she was blunt, rushed, very monotone and damn right rude... as soon as she realised i had already booked my valuation she dint care to speak with me. I went into the office and lady "greeted" me, and by this i mean looked up and looked back down, there was several other staff there all on the phone, i appreciate your busy but the one person free should be able to get up and welcome me. Still it took a more senior member of staff to get off the phone and give this lady a nudge to serve me, she was eating chocolate biscuits and covered in crumbs, had very badly applied fake nails which were broken and snapped and did not appear to be interested in anything i had to say. Im am not a snob by no means, but theres a level of customer service i would wish for. I decided not to market my houe with this company, as that is how they would treat the potential buyers of my house.

Izabela · 28 July 2019

★★★★★ 5/5

Google

The Agents involved in my purchase from start to finish were absolutely exemplary. I've been shown round numerous properties by numerous agents in cheap suits chewing gum with too much make up and no real interest in their work. Charles Carr stood out from the crowd from the moment I rang them. No pushy sales pitch; friendly service over the telephone and accommodating to my meagre budget and time constraints. I met Emma at the property and she was just lovely; naturally enthusiastic without being 'in my face' and genuinely a really lovely person who just so happened to be showing me around a property that was above my meagre budget. Had this viewing and my telephone conversations not been so pleasant I would not have offered on the property I now own. Lucy, the agent in the office kept up communications superbly and we shared humour and our frustrations along the way. It was a really personable transaction from start to finish. Lovely lovely team; without you I would not be the owner of my little piece of heaven. Thank you.

Hannah · 28 July 2019

★★★★★ 1/5

Google

After a pathetic attempt at an open day (which was coincidentally scheduled the day after his 14 day cancellation period!!) my son found it almost impossible to get them to take his property off the market!! This agent claims, "we will not tie you into a contract" then tells you they need 28 days notice to cancel...what are we cancelling if we are not tied in to an agreement?? I understand this is only four weeks but it is still a contract!!!

Tom · 28 July 2019

★★★★★ 5/5

Google

Very pro active and friendly company to deal with, from Tim who did our photos (and got us on Right Move on the same day!) and Sam, Samantha,Lauren and Jade who keep me informed with feedback and viewing dates and times. Very hopeful of a sale soon. 07/03/18 Updating this review to reflect the amazing support we received from Louise. She was brilliant and I can't thank her enough for all the work she did progressing us to exchange of contracts today.

Mich · 28 July 2019

★★★★★ 1/5

Google

Shocked to see positive Google reviews after my experience, however it seems that 1) Most reviews are from friends of the staff & 2) There are other reviews suggesting review are "bought" by employees!! The environment in this office is very uncomfortable, the gentlemen were uninterested when talking to me & the ladies did not look up for their phones for long enough for me to form an opinion!! Needless to say I hope they do not offer any houses I am interested in as I would hate to have to buy through them!!

K · 28 July 2019

★★★★★ 1/5

Google

Terrible service and not worth the management fee. Impossible to get a response by email and when you phone they say they will call you back but don’t. Constant turn over of staff, which they don’t let you know about. No rent has been paid to me now for 3 months and I have been waiting well over a week for a response on the situation. Come on sort it out!!!!! UPDATED post response: The fact that you have no record of me, speaks volumes for your service. I suggest you check again against current properties you are managing. At least you respond on here faster than you do to emails.

James · 28 July 2019

★★★★★ 1/5

Google

As a company they have folded and reopened trading under the same name. This way they have avoided issues with their previous mismanagement of my property. Appalling from start to finish and one to avoid at all costs. Update: their response to my original review should tell you all you need to know. Incoherent barely literate English and no records (although as a new company technically they will not have access to my complaints against the former).

Chris · 28 July 2019

★★★★★ 5/5

Google

Excellent customer service, everyone was very helpful, especially Emma Battye, who was very kind and helpful during the whole procedure. Thank you for all of your support

Paulina · 28 July 2019

★★★★★ 5/5

Google

Absolutely brilliant! Lisa was fantastic and made everything straightforward and easy Didn't get annoyed by any of my MANY calls lol. I would definitely recommend them.

Lee · 28 July 2019

★★★★★ 1/5

Google

AFTER BEING PESTERED BY TWO OF YOUR STAFF (WHO I HAVE NOT SPOKEN TO SINCE LEAVING SCHOOL) TO LEAVE A REVIEW SO THEY CAN WIN A COMPETITION THAT IS EXACTLY WHAT I AM DOING!! ..... In reply to your response, no you do not have any record of me, I have never heard of your company or had any dealings with you so stop encouraging your staff to get their friends to leave reviews!!

Julia · 28 July 2019

★★★★★ 5/5

Google

Shane was a great middle man he bridged the gap between buyer and seller well . Always returns e mails or calls

Russell · 28 July 2019

★★★★★ 1/5

Google

After being treated so badly when I tried to look at a house with Charles Carr I wondered how they had so many good reviews, then I saw the other reviews saying they ask their friends to give reviews to win competitions!! I only feel it is fair to highlight this as it is actions like this that give people working in real estate in England such a bad name!!

Sam · 28 July 2019

★★★★★ 5/5

Google

This estate agent is brilliant! Listened to all my requirements and did everything they could to find me the property I wanted. Only estate agent to call me every week without fail to make sure I was updated on properties that were not even of rightmove yet. Massive thank you to all especially Jade!

Aria · 28 July 2019

★★★★★ 5/5

Google

Lauren has been very helpful and efficient with every query or request that we've had so far during this process.

Megan · 28 July 2019

★★★★★ 5/5

Google

Superb estate agents. Cannot fault the service we have received. All staff have been brilliant. The option to have an 'open day' when selling our property was great and certainly seperates them from other estate agents. It also ensured we got a great price for our house. They have also found us our future family home, without pressuring us, which we have experienced with other estate agents.

Dan · 28 July 2019

★★★★★ 5/5

Google

Lauren French at Charles Carr has been excellent throughout this process. She has responded to everything we have asked immediately. Always helpful, nothing is too much for her. She has a great manner and lovely personality. We could not be in better hands. Thank you Mike, Irina, Jerome and Ludmilla

Mike · 28 July 2019

★★★★★ 5/5

Google

Very happy with the process. Jade Newby was professional and helped me with all of my concerns.

Katie · 28 July 2019

★★★★★ 5/5

Google

Lauren is very happy and cheerful. Remembers all information regarding property. Pleasant. Always updates us with information.

Marie · 28 July 2019

★★★★★ 5/5

Google

Thank you to Jade Newby for all your help buying my home. She was fantastic.

Derek · 28 July 2019

★★★★★ 4/5

Google

So far Holly has been so enthusiastic and helpful regarding our property and we're not even on the market until today! I have no doubt she'll be able to sell it as she is very proactive. I will update again once our property has sold.

Victoria · 28 July 2019

★★★★★ 5/5

Google

I spoke to Alia Thomas, who was very helpful and friendly.

Jeremy · 28 July 2019

★★★★★ 5/5

Google

Fabulous service from Shane and the team! Thank you again!

Chantelle · 28 July 2019

★★★★★ 5/5

Google

Fantastic. Alia was very helpful and polite. Will recommend.

C · 28 July 2019