Charles Carr Lettings reviews

★★★★★ 5/5

Google

Charlotte has been very helpful with my property search

Sammy · 28 July 2019

★★★★★ 5/5

Google

Rebekah was really helpful very good would highly recommend

Joe · 28 July 2019

★★★★★ 5/5

Google

Very good estate agent. Jade helped me with my search very well. She knew exactly what I wanted and called me most days with new property's. Lloyd and Louise then helped with the sale chasing and they were both great, really worked hard and as a team to push a quick and smooth sale. Many thanks!!!!!

Chang · 28 July 2019

★★★★★ 5/5

Google

We were under pressure to relocate to Southampton for a new job. Sophie at Charles Carr was prompt, professional and more importantly patient as we thought through our options and visited our prospective new home several times. Even after our offer was accepted, she continued to stay in touch and facilitate our relocation. Thanks Charles Carr.

Amy · 28 July 2019

★★★★★ 5/5

Google

highly recommended Estate Agents for buying house,

Memel · 28 July 2019

★★★★★ 1/5

Google

Frustrating. Most emails and phone calls are not responded to. Used to pay for a fully managed service but the gas certificate was not renewed and the visits not done. Basic rent collective service seems to work ok. NB - this applied to the letting agency side not the estate agency side (which was good)

Ruth · 28 July 2019

★★★★★ 5/5

Google

Fantastic. Alia was very helpful and polite. Will recommend.

Charlotte · 8 June 2017

★★★★★ 1/5

Google

After a mixed experience with another company we listed my partners flat with Charles Carr. We have since changed our mind about them (only four days after signing up) and been told we need to pay nearly £400 to take it off sale!! Is this even legal...? Should I not have a cancellation time...?

M · 28 July 2019

★★★★★ 5/5

Google

Anna was professional and totally customer focused. She was focused on finding what suited me, and came back to me promptly with confirmations and other possible properties. Great experience, which I have found is rare with letting agents.

Claire · 28 July 2019

★★★★★ 5/5

Google

Very easy to contact, Sarah was really professional, helpful with all queries and the process of applying and then reference issues. Key pick up day was smooth and quick so we could get on with our move. Thrilled.

Vikki · 28 July 2019

★★★★★ 5/5

Google

A friend of mine dealt with Jade when selling her house and recommended that I do the same. Glad i followed her advice as Jade was helpful and professional. The company overall are great too.

Leanne · 28 July 2019

★★★★★ 5/5

Google

You somehow made what is meant to be a hugely stressful life event into something quite enjoyable! I felt thoroughly looked after with both the sale of my old house and purchase of my new house. The process for me was seamless and very transparent from instruction right through to completion.

Ben · 28 July 2019

★★★★★ 5/5

Google

Fantastic, helpful and very reliable! Emma and Shane who I have most spoken with and they've always been very honest with me! Emma had extremely fast offers flying in days of being of the market! Shane took time with the description and photos to make my own look perfect on rightmove

Terra · 28 July 2019

★★★★★ 5/5

Google

Amazing service - went the extra mile, booked me in for a viewing at 7.30 which no other agents would entertain. Mainly dealt with Jade there - her and the whole team are amazing!

Andy · 28 July 2019

★★★★★ 1/5

Google

Charles Carr won't have my details on their system under this name, I'm having to use another name as they keep pestering me, I WILL NOT USE YOU, especially after the report I have seen in the Daily Echo, I'm appalled that a company can change so many times ( 3 different brand names with MULTIPLE names BAHIND THE FACE OF THE BRAND), after doing some more research they have unsecured debts of £388,000 in a previous company name. They are Bullish, Arrogant and make estate agents look Bad, They offer a cheap fee and now I know why.

Fred · 1 September 2019

★★★★★ 1/5

Google

If you find yourself in the unfortunate position where you have to buy via this agent tread very carefully. They have a habit of misrepresenting your offer when they approach the seller, so as to favour a buyer that has agreed to purchase through their in house advisors and solicitors. Then lie to your face and factor in situations such as your deposit amount and your current habitual circumstances to undersell your offer to sellers. They are unlawful, unethical and summise everything you expect from an estate agent. The staff are rude and unhelpful. If you are going to call their branch do so via the Right Move line not their direct line, these lines are recorded by right move, you may need the evidence one day. Just read into the fact that they have changed their name 3 times recently, says it all really! Ask any agent or realtor in the Southampton area, they are notorious for their crooked ways and get real incompetence.

Mike · 28 July 2019

★★★★★ 4/5

Google

I found Charles Carr to be extremely professional when dealing with my recent property purchase. I always felt that there was someone I could speak to in the office, and they always kept me updated the whole way. Louise in particular was really understanding and always gave me updates as soon as they came in. The only reason it’s not a five star from me is only due to the numerous delays I had and the incorrect information I received at the beginning of my transaction. This was not wholey Charles Carr’s fault, however it did leave me feeling a bit in satisfied. Overall though I would thoroughly recommend Charles Carr for any property related transactions and will inform my friends and family of their great service. Thanks specifically to Louise and Lauren. Charlene May & Lewis Watling.

Charlene · 28 July 2019

★★★★★ 1/5

Google

When my husband & me viewed the property we were told we could only make our offer if we put our flat on the market with them, this would have been nice to know before we fell in love with the house they are selling...Very disappointing!

Ting · 28 July 2019

★★★★★ 5/5

Google

Professional, helpful and approachable throughout the sales process. Guidance given by Shane was invaluable. "Open Day" sales format invaluable when you're life is busy and worked very well for us.

Simone · 28 July 2019

★★★★★ 1/5

Google

Appalling service. Still waiting my deposit to be returned 3 months after moving out and CC have ignored my e-mails and not returned any calls after trying to claim for unnecessary works. Regretfully will be taking action with DPS & Ombudsman as have no other alternative.

Lucy · 28 July 2019

★★★★★ 4/5

Google

Lauren is always punctual to viewings and we'll informed about the property. She is very flexible with timings when trying to arrange appointments, always putting the customer first.

Rachel · 28 July 2019

★★★★★ 1/5

Google

DO NOT USE THIS COMPANY - £2500 BIKE GONE MISSING - LEFT MY PROPERTY UNSECURED ON AT LEAST TWO OCCASIONS - REPORTED TO POLICE - NO REGARD FOR SERVICE - MANAGING DIRECTOR WOULD NOT TALK TO US AT ALL AND REFUSED TO HELP LEFT STAFF TO DEAL WITH IT. BEFORE YOU MARKET YOUR HOME ASK YOURSELF IF COMING HOME, FINDING YOUR PROPERTY UNSECURE AND HIGH VALUE ITEMS MISSING IS ACCEPTABLE??!?! DO NOT USE THEM STAY AWAY

Matthew · 28 July 2019

★★★★★ 5/5

Google

Don't ever consider using any other estate agent. These guys go above and beyond what I would ever expect. They are always at the other end of the phone, answer calls out of hours, liaise with solicitors. I am surprised their prices aren't higher. They understand what an emotional journey buying and selling can be and have totally remained professional and honest throughout our process. In particular, Lloyd and Jordan are fantastic. Ask for them ;)

Rebekah · 28 July 2019

★★★★★ 5/5

Google

Charles Carr was a very good agent. Emma Battye is friendly and she actively updates us every step of the way. The viewing was arranged nicely and quickly.

DT · 31 October 2018