5/5
Would like to give Ben Smith at the Chesham branch a mention for all his hard work and dedication to help us get our first home! He was very professional and very good at chasing our solicitor! Highly recommend, can not thank him enough
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1,953 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,953 reviews on three platforms, rated 4.6 out of 5 overall.
1,810
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
141
Reviews on Trustpilot
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Brown & Merry's 10 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Would like to give Ben Smith at the Chesham branch a mention for all his hard work and dedication to help us get our first home! He was very professional and very good at chasing our solicitor! Highly recommend, can not thank him enough
5/5
B&M Chesham handled the sale of my property and were excellent. They were efficient, friendly, kept me fully updated, and Sean worked tirelessly in getting us to exchange. I would recommend them without hesitation.
5/5
Ben the Mortgage Consultant provided my husband and me with exceptional service during the course of obtaining our mortgage and buying our property, liaised with the relevant estate agent throughout and kept us up to date. Seamless, faultless service. Highly recommended.
5/5
I would like to say thank you to Liam at Brown and Merry Estate Agents in Chesham, for being so professional, kind and understanding. Liam is a true asset to the company. Even though I was experiencing challenges with a traffic on the day, Liam put me at ease even though he was under a very tight schedule already. Liam is a true professional. Very impressed.
5/5
Just before Christmas me and my family moved to our new gorgious home thanks to Brown and Merry, particularly Megan in Lettings thank you very much for excellent service on the day of the move. Sean and his team also dealt with the sale of my house and provided great services, very professional , helpful and fast move. Thank you all guys Highly recommend Brown and Merry
5/5
A very friendly and proactive Estate Agency. We dealt mainly with Sean and Ben. When we first dealt with Ben, we found him to be very informative and transparent and helped us through the process as much as possible. We then dealt with Sean thereafter and he was always accessible to speak to and kept us updated every step of the way. Would highly recommend this Estate Agency for their professionalism and conduct!
5/5
Having just exchanged contracts on our next & forever home we would like to thank Brown & Merry, especially "Sean Delaney" for his incredible knowledge & expertise of the local property market & his ability to solve problems, vital in buying & selling your property especially the ability to chase up solicitors π Also a special mention for Ben Smith who was also very knowledgeable & helpful. We have no hesitation in recommending Brown & Merry. AL & Lyn Stone
5/5
Amazing experience at brown and merry Chesham. Used chancellors previously and didnβt have the best experience then moved over to brown and Merry and couldnβt have made a better choice. Put my house on the market with them and they found me a buyer within 2 weeks. The house sale was fast and dealt with efficiently and all the staff were very friendly and helpful. Wouldnβt choose any other agent in the town now Iβm with brown and merry. Best agent in the town.
5/5
We had a very pleasant experience in selling our house in Chesham with Brown and Merry. Sean was excellent in finding a buyer for us and supportive throughout the whole process. Everyone in the office were nice and helpful. I would highly reccommend Brown and Merry in Chesham.
5/5
We recently completed the purchase of a house in Chesham. Tom, Sean & the whole team at the town's Brown and Merry office were professional, organised and efficient throughout. The service provided by Ben (the in-house Mortgage Consultant) was absolutely outstanding. All kept us informed & updated every step of the way, as well as offering some valuable guidance & advice. We had a lot on our plate during the process as we were dealing with both illness and bereavement in the family at the same time...so having such an understanding, helpful & supportive team was invaluable as it took a lot of pressure off us in what was already a very difficult period. Essentially, they made what is usually a very stressful process a positive & straightforward experience - a pleasure to deal with & cannot recommend them highly enough!
5/5
We have been in a position where we sampled all the services provided by Brown and Merry! Sean did a wonderful job of selling our house. We hit every obstacle imaginable during the process, and he remained calm, professional and supportive, dealing with what could have been a nightmare, and secured a positive outcome. On the mortgage side of things, Ben provided a stellar service, finding us the best mortgage available and keeping us in the loop every step of the way. We even had help from Megan in the rentals department, who managed to set up an agreement at rather short notice. Thank you, Brown and Merry, a fantastic example of teamwork!
3/5
Rating only, no written review.
5/5
very good estate agents staff are good
5/5
Thank you for providing a great, professional service and for selling my property when others failed!
5/5
I would highly highly recommend Alice at Brown & Merry's Estate Agents in Newport if you are looking for a mortgage, She made the process so easy and stress-free.
1/5
Beware of false information that they tell you and ask to read the contract for a property before you commit to paying any survey fees. They might tell you that pets are allowed in a leasehold property and then after you have payed the survey fee you discover that they are not allowed. They will then say something like "Well others who live there have pets so it'll be okay". However you are still going to be in breach of the contract. Then when you pull out of the sale they refuse to provide a refund of your survey fee because what they told you about pets being okay was not in writing. So their lies have cost you a hefty survey fee. I would avoid these cowboys like the plague and always ask for confirmation (IN WRITING) from any estate agent about specific things that you may want to bring (such as pets).
5/5
Fantastic service from the whole team team at brown and merry. Especially Alice who is very professional yet very funny (and has caramel Rocky bars and Coffee on demand!!) Super customer service skills and a very quick painless service. I would 100% recommend brown and merry
5/5
After visiting Alice Waites in Brown and Merry after hearing good reviews about her I can 100% agree that purchasing a house has been less stressful, wonderfully insightful and more fun with Alice and her team at the helm. The 'above and beyond' service Alice gave providing me with excellent industry knowledge as a first time buyer and strategic but straightforward advice alongside her willingness to chase down any slacking or slow estate agents and solicitors shows Alices real passion for her job... and has made this new homeowner very happy Don't go anywhere else ... Alice has cookies !!
5/5
My house move was not an easy one, nor was it short or uncomplicated. All thay said, Brown and Merry did an excellent job in looking after me throughout the process to make it as painless as possible, going above and beyond in many instances to get the paperwork through and of course chase everyone that needs chasing. Anyone that has moved before will appreciate that a house sale/purchase is a stressful experience, however Alice took the time to keep me updated, offered advice and took the time to get to know me and keep me positive from start to finish. Other individuals from B&M were very patient regarding my barrage of phone calls and emails throughout the process and were always professional and corteous, which was most appreciated.
5/5
We have experienced a fantastic service from Brown And Merry Newport pagnell. Always there to answer the phone and call back if they were not. The whole team have been brilliant providing a number one service. We met Arfan Ahmed right in the beginning, he made us feel included in everything. When showing houses he had all the info and a good sense of humour. He sold our house as promised and achieved the best price possible. The whole team worked very hard from start to finish. Highly recommended.
5/5
My husband and I go to Andrew Teacher, based here, for mortgage advice. He is always so helpful and I would very highly recommend his services to anyone!
5/5
The best experience I've had with an Estate Agent. Wouldn't hesitate to recommend. Used many over the years, these were the most helpful and pro-active by miles.
4/5
I recently moved to Woburn sands from Yorkshire so didn't know the area. The branch showed me several suitable properties, provided me with "insider knowledge" on the pros and cons of different parts of Woburn Sands and Aspley Guise and were proactive in alerting me to new properties coming on the market. They were happy to take the time to show me the property I eventually bought several times, so I was able to measure up, and make sure it was the right one for me.
5/5
I went to brown and merry to see Alex Clifford, one of the mortgage advisors based at this office. As a first time buyer I had very little idea of what I needed to do to get myself onto the property ladder. Luckily, Alex was more than willing to give us all the answers even before we asked the questions. Not only this, but Alex explained how the mortgage lenders work and used his vast knowledge to ensure we got the best deal at a rate we could afford. I would highly recommend using Alex Clifford, he is at the top of his game and a great guy to go with it.
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Hemel Hempstead has the most, with 489 reviews rated 4.3 out of 5, followed by Tring with 420.
The 10 Brown & Merry offices, by town:
Yes. In The Trusted Agent 2026 awards: Brown & Merry, Dacorum won Trusted Agent.
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