Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleIf ever Fawlty Towers were based in an Estate Agency, Brown and Merry, Leighton Buzzard would be the perfect fit. There is no internal communication. Customer service of any standard simply does not exist. Like rot through a tree trunk there is a seam of flippant, nonchalant and surly characteristics present.
They promised the world at 1% + Vat but when it did not translate into any viewings in the first two weeks, you are dispatched, dismissed and dropped like the proverbial stone.
Their website is a complete fabrication, keep us up to date ? We were not contacted for six weeks {then only for a viewing}although during this time a manager put his business card through our door that read “demand is high in this area please call us now”
We were already for sale with them !! and if demand is high why did we not have a viewing ? Communication ?. Complete incompetence. Shambolic.
So, if you require a professional, caring, competent Estate Agent.
….................GO SOMEWHERE ELSE !!!! ….......................................
Alan · 12 November 2018 · Brown & Merry Leighton Buzzard
★★★★★ 5/5
GoogleFound my ideal property and I moved in without any issues within 5 days. Great service from the lettings team at Brown and Merry. When other agents couldn't even be bothered to help. Thank you!
James · 12 November 2018 · Brown & Merry Leighton Buzzard
★★★★★ 5/5
GoogleMy review is based on my mortgage advisor, Alexander Clifford.
Until we met Alex, my partner and I were pretty clueless when it came to mortgages. The knowledge and experience Alex provided us with made a real difference to the choices we made. Within our first meeting Alex had us feeling ready to tackle the challenge of purchasing a mortgage and we left feeling truly motivated for the road ahead. We explored a variety of different mortgages, house types and insurances. Alex would never let us make any decisions if we seemed unsure and it was never a problem for us schedule another meeting to allow us further time to consider our options. I now truly understand my mortgage and what I have tied into.
Have you ever hear the phrase ‘actions speak louder than words?’, well we met Alex in June and were completely moved into our first house by November; that’s fast!
Alex’s time and commitment makes the experience 100% worth it and I know we will be using him again when it comes to remortgaging!
Kate · 12 November 2018 · Brown & Merry Leighton Buzzard
★★★★★ 5/5
GoogleThese were our 2nd estate agent and what a difference having an experienced and professional team makes.
We couldn't have asked any more from Brown and Merry Leighton Buzzard, they listened to our requirements, were patient with us and delivered. They give realistic values and brought in people who were genuinely interested in our property and I couldn't recommend them enough.
Simon · 12 November 2018 · Brown & Merry Leighton Buzzard
★★★★★ 5/5
GoogleA reliable, honest and trustworthy mortgage advisor Alex Clifford..
We recently purchased house with using Alex Clifford services as a mortgage advisor. We didn’t know Alex but decided to meet him for a chat after suggestion from an estate agent. In our interactions with Alex, we found him extremely honest, transparent and clear in his communication. He provided us valuable advice in not only choosing a good mortgage deal but also gave us crucial guidance at different stages of house purchase. He was very patient with our queries and was always gave us time to discuss them in detail. We will highly recommend Alex for anyone who is looking for a good, reliable and honest mortgage advisor.
Dinar · 12 November 2018 · Brown & Merry Leighton Buzzard
★★★★★ 5/5
GoogleReally helpful, down to earth and efficient. Refreshing after using other estate agents in the past.
Helena · 11 November 2018 · Brown & Merry Tring
★★★★★ 5/5
GoogleHaving sold our house very quickly, and so as not to be in a chain and run any potential for not completing on the sale, we decided to rent a flat for a year. Having found a few suitable flats to rent, we eventually decided to rent a flat shown to us by Emily. We only viewed the flat on the Friday evening, and notified Emily of our wish to rent the property on Saturday afternoon. Emily moved heaven and earth to actually get us the keys to the property by the following Thursday morning, which was absolutely fantastic, and allowed us to complete on the house. Will definitely be using Emily for future rentals.
Colin · 11 November 2018 · Brown & Merry Tring
★★★★★ 5/5
GoogleI have found the entire team of Brown and Merry in the Tring office a pleasure to deal with, friendly and efficient. Special thank to Emily for helping me find my new home. She listened carefully to my requirements and persuaded me to come and the view the property I now live in. Thanks Emily
Colin · 11 November 2018 · Brown & Merry Tring
★★★★★ 5/5
GoogleHaving moved from our family home after 25 years and in the meantime looking for a temporary home Emily, from Brown & Merry, was the breathe of fresh air we needed during such a stressful time. She was always there for us answering all our queries with such a positive and informative manner. She gave us such confidence and made everything run smoothly and efficiently - and found us our lovely rental right in the middle of Tring.
Jane · 11 November 2018 · Brown & Merry Tring
★★★★★ 5/5
GoogleDear Yvonne
Following the exchange of contracts last week I just wanted to email to say a big 'Thank you' to you and your team for all your help throughout the process. Although as the buyers we were not directly your client I found you very helpful and supportive. It was very helpful to be able to talk things through with you and felt you saw things from all angles. You helped mediate regarding the fixtures and fittings and without your help I think this could have been more of a sticking point and prolonged if left to the solicitors. You were always very efficient in your communication and this was much appreciated
You and your team, particularly Jamie and a young lady who showed us round on one occasion (sorry her name escapes me) were all very professional, conscientious and helpful. Following a recent and very poor experience with a London estate agent you have restored my faith!
Amanda · 11 November 2018 · Brown & Merry Tring
★★★★★ 5/5
GoogleVery happy with the service from Emily at Brown and Merry in Tring. Emily quickly found great tenants for my house. She was always friendly and made me feel relaxed during a stressful time. I felt I could trust Emily and I liked that she kept me updated and used her initiative if for some reason she could not get hold of me.
L · 11 November 2018 · Brown & Merry Tring
★★★★★ 5/5
GoogleWe were on the hunt for quite a while for a 4 bed rental in Tring.
Found a beautiful home with Brown&Merry.
Jo and Emily were great throughout the whole process.
All I can say about Emily is that we left her office after picking up the keys to the new property and my husband said: " I wish she was my employee !" and he's not easy to impress !:)
Always helpful and smiling. Nothing seemed too much for her from the day she showed us around the property until handing the keys over, she made everything feel so smooth and straightforward, couldn't recommend Emily enough! Very knowledgeable and helpful.
Thank you both so much!
Enjoying every minute at the new house guys.
Ana-Maria · 11 November 2018 · Brown & Merry Tring
★★★★★ 5/5
GoogleEmily is a very professional and compassionate agent. She knows her work and provides service that is tailor made to suit individual customers. The whole experience was made easy by her ability to liaise between landlord and tenant. She listens and provides good guidance. I would not hesitate to recommend her to anyone looking for a property to rent or to let. Very happy with your service.
Ephraim · 11 November 2018 · Brown & Merry Tring
★★★★★ 5/5
GoogleHad a great experience being guided around properties with Liam Heaver recently. Very helpful and a great asset to a really good, reliable company.
Tyler · 27 October 2018 · Brown & Merry Chesham
★★★★★ 5/5
GoogleGreat experience with Brown & Merry with the purchase of our first home, as first time buyers we were very confused by the whole process but we were guided through everything by Ben & Sean very well! Thanks guys!
Gemma · 27 October 2018 · Brown & Merry Chesham
★★★★★ 5/5
GoogleI use Brown and Merry for lettings and I have founfd their service first class - the lettings manager Megan understands the concept of customer service and keeps me informed as they search for and find new tenants - the whole process is painless and they find tenants in a very short time - they complete all the paperwork , inventories etc very efficiently: I would recommend them highly
Chris · 27 October 2018 · Brown & Merry Chesham
★★★★★ 5/5
GoogleLiam was very professional and guided us well around all of the properties I viewed. I would recommend Brown & Merry. Very professional.
Chris · 27 October 2018 · Brown & Merry Chesham
★★★★★ 5/5
GoogleI want to share my appreciation of the work done by Megan and Liam managing my rental property. Thanks to both of you for your hard work and professionalism.
Matt · 27 October 2018 · Brown & Merry Chesham
★★★★★ 5/5
GoogleI would like to thank Liam Heaver for his recent help. He showed us around a couple of properties, one of which I have subsequently rented. I would like to thank him for all his effort in making the move as smooth and simple as possible
Daryl · 27 October 2018 · Brown & Merry Chesham
★★★★★ 5/5
GoogleB&M Chesham handled the purchase of my property and were excellent. They were efficient, friendly, kept me fully updated. I would recommend them without hesitation.
Abhishek · 27 October 2018 · Brown & Merry Chesham
★★★★★ 5/5
GoogleAn extremely efficient, professional, and effective lettings team, who were readily available at all times of day, and provided an excellent, and friendly service.
Massive thanks to Liam and Megan for everything -- we love our new home!
Lauren · 27 October 2018 · Brown & Merry Chesham
★★★★★ 5/5
GoogleExcellent Agents with a real understanding of the type of property I was looking for. Incredibly flexible and accommodating throughout the whole process and providing of a really high standard of customer service well beyond just "sealing the deal". Thanks go particularly to Megan for her absolutely invaluable support throughout. Highly recommended.
Richard · 27 October 2018 · Brown & Merry Chesham
★★★★★ 5/5
GoogleIt was very easy to move in a new flat with Brown & Merry. The process was quite rapid and smooth, the whole staff, especially letting manager Megan was so helpful and friendly.
I would highly recommend Brown & Merry!
Pinar · 27 October 2018 · Brown & Merry Chesham
★★★★★ 5/5
GoogleI would like to thank Liam Heaver for his recent help when we called into Brown and Merry to see what properties they had to let in Chesham. He showed us around a couple of properties there and then, one of which I have subsequently rented. I would also like to thank him and Megan Avery for their subsequent assistance post viewing.
Glenn · 27 October 2018 · Brown & Merry Chesham
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
