Brown & Merry Newport Pagnell reviews

★★★★★ 5/5

Google

Fantastic service made the sale of our house so easy we were constantly kept up to date on all aspects of the sale a very slick and efficient office. A special mention to Lydia who made the whole process stress free handle everything and gave us total confidence in her ability to make the sale a great experience Thanks to everyone. Suzanne & Stuart

Stuart · 3 April 2026

★★★★★ 5/5

Google

Brown and Merry have been excellent at assisting me during the process of buying my first home. All the staff are polite, friendly and extremely helpful. I’d like to take the time to appreciate the hard work that Jill Osborne has made in order to make what felt like an unrealistic dream a reality for me. Jill took the time to explain the mortgage process thoroughly, in a way I would understand, as a young first time buyer as well as being able to answer any of my questions that I had. I am incredibly thankful to Jill as I am now about to move into my first home and would not have been able to do so without her help. I would highly recommend Jill Osborne for anyone who is looking for a mortgage advisor as a first time buyer.

Ellie-Mae · 6 October 2025

★★★★★ 5/5

Trustpilot

Lydia and her team at the Newport…

Lydia and her team at the Newport Pagnell office were very efficient and professional in dealing with the sale of my family home in Newport Pagnell. Especially sympathetic while I was still grieving following my father’s unexpected death. Not on the market very long at all. This office also handled the neighbours sale too very efficiently.

LesleyA · 24 August 2026

★★★★★ 5/5

Google

Fantastic service. I initially spoke to Lydia who booked me an appointment with Naeem the mortgage advisor. Lydia was really helpful, gave us lots of useful advice prior to the appointment and communication with her was brilliant. Naeem is an amazing mortgage advisor who is professional, genuine and helpful. We had an initial appointment where he explained everything in a way that was easy for us to understand. We’re first time buyers so this was daunting but the whole experience put us at ease. The following appointments we had with Naeem followed suit. Communication was excellent, he answered every question we had and found us a really good mortgage deal. I would 100% recommend both Lydia and Naeem. Thank you both for helping my partner and I get our dream home.

Charlotte · 22 February 2025

★★★★★ 5/5

Google

Right from the get go you are greeted by positive, confident, knowledgeable people who you just know will get the job done for you. We were well informed the whole way through our house sale and Lydia and Josh were always available for us with answers to our queries and with good advice. Thanks so much for your 5 star service and I hope our family can use your services again in the future!

Raj · 11 March 2025

★★★★★ 1/5

Google

Conditional sellers. I would stay away from this estate agent. Edit - I have not used my government name to ensure privacy. The screenshot speaks for itself. Just be glad Im not reporting this to the Ombudsman. Edit 2 - Hopefully the second screenshot with the details of the sender and the time/date is enough of a “evidence” for you to carry out your “internal investigation”. I was brought in to the Newport Pagnell office and asked to get mortgage and insurance through Brown and Merry if I wanted the owner to accept my offer. In the end, I went for another house and the seller struggled to sell the house!

H · 17 March 2026

★★★★★ 5/5

Google

We have been helped by several of the staff at Brown and Merry, all have been efficient and, very importantly, friendly and approachable. In the latter stages of our selling journey ( and we are not there yet ), Lydia and Emily have been dealing with our property. They have kept us updated throughout and we feel very lucky to have had them as our point of contact. Based on our experience so far, I would certainly recommend Brown and Merry.

Paul · 17 March 2026

★★★★★ 5/5

Google

We experienced exceptional and excellent service from B&M Newport Pagnell. We bought our first home through them in 2014 and sold it with their assistance in 2018. Both transactions were smooth and satisfactory. Our most notable experience was the sale of our last house in April 2023. Despite relocating to Australia, the team at B&M Newport Pagnell managed the sale process with exceptional professionalism. When our initial buyer pulled out at the last moment, they quickly found another buyer and secured a reasonable price for us. A big shout-out to the entire staff, especially Matthew cawood and a huge thank you to Lydia Willock for her weekly updates and dedicated attention during our tough times. You all did a fantastic job, and we wish you the best of luck in the future. Boney & Tania Perth, Australia

•• · 26 July 2024

★★★★★ 5/5

Google

Through no fault of the team here my shared ownership flat took a while to sell however the team persevered and eventually helped me sell at full asking price. They also helped me find my onward purchase and I am due to move into my dream home in the next few months. Communication has been perfect at every step of the way, Lydia & Emily are incredible at their job and I am forever grateful!!

Lauren · 17 March 2026

★★★★★ 5/5

Google

Me and my husband have had such a lovely experience with Matt. He has been very attentive, polite and professional. He and Lydia have both listened to what our requirements are and not wasted any time with helping us. Matt has been on the ball with following up and making sure we are up to date at all times. We have not found our perfect house yet but we have a lot of confidence that Matt and Lydia will make this happen or at least help along the way.

Nilima · 26 June 2024

★★★★★ 5/5

Google

Brown and Merry have been really great throughout the whole process of selling our property! Would highly recommend. Special thanks to Lydia for all her hard work in keeping us up to date and supporting in all our questions. Thank you!

Madison · 3 November 2025

★★★★★ 5/5

Google

A very helpful team, thank you! And a big thank you to Jill the mortgage adviser, her honest review and financial advice had opened my eyes to different opportunities 🙌👍 …

Chris · 17 January 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Mick Ramunni as my Mortgage Services Consultant, and I cannot speak highly enough of his expertise and dedication throughout the entire process. Thanks to Mick's expertise and guidance, I was able to secure a mortgage that perfectly aligns with my needs and goals. I am incredibly grateful for his assistance and would not hesitate to recommend him to anyone in need of mortgage services. If you're looking for a knowledgeable and reliable Mortgage Services Consultant who truly cares about your financial success, look no further than Mick Ramunni. Thank you, Mick, for your outstanding service!

Zbirnea · 28 March 2024

★★★★★ 5/5

Google

We recently purchased a property via B&M in Newport Pagnell. They were highly responsive to all our requests and helped make the process easier. I’d like to commend the whole team but especially Josh with whom we undertook the initial viewing and Lydia who was always pushing things along to help us achieve our desired time scales.

Carol · 17 March 2025

★★★★★ 5/5

Trustpilot

Fantastic service

Well what can we say, very impressed, friendly & professional and sold our house within only a few days! Would 100% recommend them. Many thanks to Amir & the team.

T · 21 August 2026

★★★★★ 5/5

Trustpilot

We bought through Brown and Merry-…

We bought through Brown and Merry- longest house purchase timeframe ever (19 months) due to broken chains and other issues. Brown and Merry were highly professional and supportive throughout the challenging process. Edward was encouraging and helpful every time we spoke and kept in constant contact- even with congratulatory phone calls on exchange on contracts. The best high street estate agent I have worked with- and I’ve known a few.

Elizabeth · 4 October 2025

★★★★★ 5/5

Google

I cannot recommend Brown and Merry enough and especially Lydia who has been dealing with our sale! She has been a pleasure to deal with and works incredibly hard. She constantly keeps me up to date and has held our hand throughout the whole process. It has not been an easy sale but Lydia has made it as painless as she possibly can. If you are trying to decide which estate agent to use, go with Brown and Merry ☺️.

James · 29 December 2023

★★★★★ 5/5

Google

We have the pleasure to be working with Mick Ramunni and we are at lack of words in regards to his service! He is absolutely amazing. He has demonstrated in several occasions the attention and dedication he puts for his clients. He often goes beyond his role to reassure us and guide us towards the purchase of our first property. There is so much he has done for us at this stage, from very long phone calls to quick responses to texts and emails. He has earned our trust straight away. He always answers our questions in detail and always encourages us to get in touch should we need further support. He often puts his clients first over himself, which is something I have rarely experienced in my life. I can only say that we could not ask for a better mortgage advisor , and we look forward to carrying on in our adventure with him by our side!

Sara · 29 November 2023

★★★★★ 5/5

Google

I can’t praise Lydia enough for all her help in finding a house. We originally viewed one with her that wasn’t quite for us but I was saying what I would like and what I didn’t, and Lydia behind the scenes had taken note of all of this and was proactive in calling me with viable options that ticked our boxes instead of just anything in our price range (yes! We’ve found one through her). Brilliant communication, customer service and a friendly face! Highly recommend Lydia if you need an estate agent that is with you throughout your search. Thanks Lydia!

Vanessa · 25 October 2023

★★★★★ 5/5

Google

I wanted to take a moment to express my gratitude to Matt and Lydia for their exceptional hard work and dedication throughout our recent house move. Matt was very professionalism and supported us at the beginning of the process and we felt we were in good hands, Due to the current market; the sale of our property has not been an easy one, we had some difficult with the chain and I genuinely believe if it weren’t for Lydia’s tireless efforts, we would have lost our sale. Lydia's commitment shone brightly. her ability to navigate the complexities of the real estate market and her diligence were invaluable. At a very emotive time, she kept us calm and updated and I know she was doing everything she could to keep our sale moving. Matt & Lydia patience, clear communication, and willingness to go above and beyond to meet our needs did not go unnoticed and we will be forever grateful. Once again, thank you for your outstanding service and we would not hesitate to recommend Brown & Merry to friends and family.

Claire · 25 October 2023

★★★★★ 5/5

Google

I had a great experience buying my first property with brown and merry. The team were very helpful from my first conversation with them to arrange a viewing to making an offer and having it accepted. I just wanted to say a big thank you for the guidance so far and look forward to the completion of my new house!

Daisy · 17 March 2026

★★★★★ 5/5

Google

I recently started looking to purchase a property- from the moment of popping into the branch to actually finding my dream home, Brown and Merry have helped, supported and guide all the way. I especially want to state what an asset Lydia is …

Paul · 17 April 2025

★★★★★ 5/5

Google

I can’t say enough about this team, so unbelievably helpful, Josh, Lydia and Matt went above and beyond to help us,without them I don’t know where we would have been, I would highly recommend them, thank you so much all 3 of you

Mark · 17 April 2025

★★★★★ 5/5

Google

As soon as we met Josh, we knew that we would give B&M the responsibility to sell our house. He is bright, personable, knowledgeable and straightforward. Even though Josh was not working at the branch who were handling the sale, he remained …

Roo · 17 April 2025