Brown & Merry reviews in Dacorum, Chesham, Aylesbury and 4 more

★★★★★ 5/5

Google

I had a great experience working with Eliot at the Hemel Hempstead office. Eliot took the time to understand exactly what I was looking for and arranged viewings across three different properties without any hassle. During each viewing, he provided thorough, relevant information on every detail I asked about, making the decision making process so much easier. Professional, attentive, and genuinely helpful, I highly recommend Brown and Merry Estate Agent if you are looking for a smooth property search.

Manzurul · 11 October 2026 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

I’ve had a really positive experience with Brown and Merry managing the rental of my flat for the last 5 years. They’ve been professional, helpful and easy to deal with throughout, keeping me informed and making the whole process as smooth and stress-free as possible. It’s reassuring to know my property is in good hands, and I really appreciate their support. I’d happily recommend them to other landlords!

Jennifer · 9 October 2026 · Brown & Merry Hemel Hempstead

★★★★★ 1/5

Trustpilot

Incorrect/misleading "for sale" board

Brown and merry Tring have put a "for sale" board outside my home, My home is not for sale. The bord relates to a house 500 yards away. I have asked the Manager three times to remove the board but to no avail. Have had to resort to complaint to property ombudsman.

E · 8 October 2026 · Brown & Merry Newport Pagnell

★★★★★ 5/5

Google

We have been looking for a property for a month or so now and looked at several properties in Tring. Zack Harris has gone above and beyond for us and we’re so grateful for is attentiveness and advice, we know we’re in the best hands with him!

Thomas · 6 October 2026 · Brown & Merry Tring

★★★★★ 5/5

Google

Our mortgage advisor Ethan has been superb !! Me and my partner were originally looking into shared ownership when Ethan explained that we could buy a full property! We put out full trust in Ethan and I am so glad we did because he has made it all happen for us!!! 🎉 I would recommend to anyone! Thank you so much Ethan!

Lucia · 5 October 2026 · Brown & Merry Leighton Buzzard

★★★★★ 4/5

Google

Friendly and lovely stuff!

Sasha · 4 October 2026 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

Exceptional service!

Mansoor · 4 October 2026 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

We rented a flat through Brown & Merry last month, and the whole process was very smooth. Eliot was incredibly helpful, patient, and professional. He explained everything clearly and supported us throughout the process until we received the keys. We’re very happy with the service and would definitely recommend Brown & Merry and Eliot👍👍👍

Eitin · 4 October 2026 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

Fantastic dealing with libbe today was at appointment on time and very helpful answering my questions as im a first time renter

Dean · 4 October 2026 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

I had a great experience with Elliot from Brown & Merry. He really helped make my move from my own property into a rented property as smooth and stress-free as possible. Elliot was helpful, professional, and managed to secure a great deal for me. I really appreciate all his help and would definitely recommend him to others. Thank you, Elliot!

Paul · 4 October 2026 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

My experience with brown and merry Hemel Hempstead has been nothing but a pleasure. Easy going and reliable. Elliot himself made everything straight forward and would certainly recommend them

Jordan · 4 October 2026 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

Once again the rental team (Stephen and Eliot) have exceeded my expectations. They found me a tenant, did all the paperwork and the tenant moved in all in less than a week. These guys are a pleasure to deal with - professional, friendly and knowledgeable. I have no hesitation in recommending them.

Sandy · 4 October 2026 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

We had such a smooth experience with Shoaib and Josh. Their approach to us was professional, friendly and very helpful with outstanding communication between all parties involved.Thank you for all your hard work both!

Fruzsina · 4 October 2026 · Brown & Merry Chesham

★★★★★ 5/5

Google

Moving country has been full of hurdles but fortunately the team at Brown & Merry helped overcome quite a few to help me into my new place. A really great group of people! I am indebted to them and thank them.

Scott · 3 October 2026 · Brown & Merry Tring

★★★★★ 5/5

Google

Lovely people made the whole process very easy for me. Much appreciated

Ramy · 3 October 2026 · Brown & Merry Tring

★★★★★ 5/5

Google

Jo and her team, Henry and Lucy have been incredible from start to finish. They have guided me through the whole process, have answered all my enquiries swiftly, have been so professional and kind, I just cannot fault them at all. Highly recommend, thank you so much. Jude

Jude · 3 October 2026 · Brown & Merry Tring

★★★★★ 5/5

Google

It was my first apartment rental and helping with everything made everything simple. I'm very grateful. With the next change, you are first. Thank you Sophie 🙂😀

Łukasz · 3 October 2026 · Brown & Merry Aylesbury

★★★★★ 5/5

Google

I would 100% use Brown & Merry again to rent a property! Andrew Graham was fantastic from the very first time we spoke to him, extremely supportive and keeping me updated constantly. A great asset to the company and I would recommend him to everyone I know.

Kate · 3 October 2026 · Brown & Merry Leighton Buzzard

★★★★★ 5/5

Trustpilot

I cannot express how professional Brown…

I cannot express how professional Brown and Merry at Tring are . I’ve just recently rented my property out with them . As I’ve never done this before Jo, Henry, and Lucy were all outstanding ! Informative , professional, helpful and always ready to take my calls when I needed help and advice. The whole process was quick and seamless. Highly recommend and cannot thank them enough Thank you so much to Jo and her team.

JUDE · 30 September 2026 · Brown & Merry Newport Pagnell

★★★★★ 1/5

Google

We have had a very disappointing experience with Brown & Merry/Sequence in relation to our tenancy. During this process we have been ignored, they have cut the phone to us on many occasions. Our concerns as a customer have not been valued. Stephen has been extremely rude, we have not come across a lettings agent like him. Our tenancy began on 21 July 2026 and the property was not handed over in the condition we had been led to expect. We raised concerns almost immediately regarding the cleanliness of the property, dirty bathrooms and toilets, waste left behind, carpets, decorating, loose fixtures and other maintenance issues. We provided extensive photographic evidence and repeatedly followed up in writing. The agency itself later acknowledged that the landlord’s cleaners had not cleaned the property to a satisfactory standard. Cleaners were sent however, came without products and did not do a good job at all. What has been most disappointing is the way the complaint has been handled. We made clear that we remained dissatisfied, requested reimbursement and compensation, and formally chased the matter again in August. Despite this, we felt that our concerns were minimised rather than properly resolved. At one stage we were told that, although the property was “not 100% clean”, it was still capable of being lived in, which did not reflect the condition we actually found it in or the amount of cleaning and preparation we had to undertake. More recently, we have experienced a serious issue with both shower mixers, with the water becoming scolding hot and difficult to regulate safely. We reported this and for 3 weeks it has not been resolved they have been very slow to respond. I would strongly recommend to avoid this company.

Michael · 27 September 2026 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

Rating only, no written review.

Toh · 27 September 2026 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

Big thank you to Rajal who helped my wife and I get a good mortgage for our new house! She has been very helpful, walking us through each step of the process and giving us valuable advice which has been super beneficial for us first time buyers :) thank you Rajal!!

Roy · 27 September 2026 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

Thank you to Shoaib & Joshua at the Brown & Merry Chesham branch for helping me find a tenant for my house. They made me feel completely at ease with the process and I'm truly grateful to them for this.

Manisha · 27 September 2026 · Brown & Merry Chesham

★★★★★ 5/5

Google

Lettings team are so helpful and really try to find a property that caters to all your wants and needs. Henry, in particular, went above and beyond to help us in our rental process. He advised us of properties that were most suited to us as soon as he was able to which made us feel like he had our best interest at heart. Super friendly, reliable, and professional and an asset to the team. Thanks so much! We are now in a lovely family home that has ticked almost every box for us and we are very grateful.

Emmajane · 26 September 2026 · Brown & Merry Tring