Brown & Merry Wendover Country House and Farm Sales reviews

★★★★★ 5/5

Google

I cannot praise or recommend Brown and Merry Wendover enough. I have never been one to leave reviews, but I felt incredibly implied to do it in this case. Our fantastic experience began with viewing the house we were purchasing. We viewed the property two times, firstly with Sylvie and secondly with Ruby. Both were absolutely fantastic experiences, and they both did as much to sell the house as the property itself. On both occasions we were handed beautifully presented brochures, which were fantastic additions to the viewing and more than anything, fantastic memoirs for the house we were purchasing. They were knowledgeable, kind and not in anyway overbearing, completely contrasting all other experiences we had had with estate agents. We submitted an offer for the property, which was accepted, and were immediately given all options in relation to conveyancing, processes etc. Once again, a really thought through stage. During our purchase, through no fault of Brown and Merry's, we began having issues with our solicitors. And in particular, issues with an enquiry from our conveyancers. We were advised by them to call Brown and Merry for advice, and upon doing so were passed to Claire. Claire took it upon herself to liaise with us, the sellers, the sellers solicitor, our solicitor etc. to assist in organising a resolution that would allow exchange and completion. She chased everyone almost everyday, updating us throughout and creating communication between both sides where there never was before due to incompetent solicitors. We had a point of contact for which nothing was too much to help with, and the purest example of someone going above and beyond where they were in no way obligated to. I truly believe without Claire's assistance, we would not be at the exchange stage we are now. Thank you Claire. In summary, if you are thinking of buying or selling through Brown and Merry, you'd be hard pressed to find anyone better.

Max · 16 July 2025

★★★★★ 5/5

Trustpilot

Brown and Merry especially Klaudia were excellent.

Klaudia Gnitecka was my initial contact and her professional and knowledgeable approach led me to select Brown and Merry. It proved to be the right decision and I have nothing but praise for the Stony Stratford team and in particular Klaudia, who supported us excellently throughout the sale of our home. Thank you.

David · 11 July 2026

★★★★★ 5/5

Google

I have been fortunate to have Gary fighting a delay on my sale. He has been relentless at cracking the problem and keeping my agent updated. When I finally got to say thank you he was really modest about his skills and took praise for the team rather than himself.Thank you Gary

Jo · 16 June 2025

★★★★★ 5/5

Trustpilot

I cannot praise or recommend Brown and…

I cannot praise or recommend Brown and Merry Wendover enough. I have never been one to leave reviews, but I felt incredibly implied to do it in this case. Our fantastic experience began with viewing the house we were purchasing. We viewed the property two times, firstly with Sylvie and secondly with Ruby. Both were absolutely fantastic experiences, and they both did as much to sell the house as the property itself. On both occasions we were handed beautifully presented brochures, which were fantastic additions to the viewing and more than anything, fantastic memoirs for the house we were purchasing. They were knowledgeable, kind and not in anyway overbearing, completely contrasting all other experiences we had had with estate agents. We submitted an offer for the property, which was accepted, and were immediately given all options in relation to conveyancing, processes etc. Once again, a really thought through stage. During our purchase, through no fault of Brown and Merry's, we began having issues with our solicitors. And in particular, issues with an enquiry from our conveyancers. We were advised by them to call Brown and Merry for advice, and upon doing so were passed to Claire. Claire took it upon herself to liaise with us, the sellers, the sellers solicitor, our solicitor etc. to assist in organising a resolution that would allow exchange and completion. She chased everyone almost everyday, updating us throughout and creating communication between both sides where there never was before due to incompetent solicitors. We had a point of contact for which nothing was too much to help with, and the purest example of someone going above and beyond where they were in no way obligated to. I truly believe without Claire's assistance, we would not be at the exchange stage we are now. Thank you Claire. In summary, if you are thinking of buying or selling through Brown and Merry, you'd be hard pressed to find anyone better.

Max · 10 July 2025

★★★★★ 5/5

Trustpilot

Fantastic service

Well what can we say, very impressed, friendly & professional and sold our house within only a few days! Would 100% recommend them. Many thanks to Amir & the team.

T · 21 August 2026

★★★★★ 5/5

Trustpilot

We bought through Brown and Merry-…

We bought through Brown and Merry- longest house purchase timeframe ever (19 months) due to broken chains and other issues. Brown and Merry were highly professional and supportive throughout the challenging process. Edward was encouraging and helpful every time we spoke and kept in constant contact- even with congratulatory phone calls on exchange on contracts. The best high street estate agent I have worked with- and I’ve known a few.

Elizabeth · 4 October 2025

★★★★★ 1/5

Trustpilot

Apathetic and over promise

Went with them as they offered a 1 month contract and the salesman was very convincing. Put our house on the market for too high a price, even though we asked them to go in closer to all the other valuations we had. Photos were not great and neither was the brochure. Had a some interest and a few viewings, but not once did they negotiate and get an offer. Stuck with them for 1 month and then went with another agent. They were much more professional and hungry for the sale. We sold within 3 days, and are moving in the next week :)

Laurence · 31 March 2025

★★★★★ 1/5

Trustpilot

Do not rent or buy from this company under any circumstances

Do not ever rent or buy from this company. They are the absolute worst of the worst We rented a property at the start of October and were told that we could rent the property for up to 10 years as the property was an investment for the landlords child. The previous tenant moved out the day before we picked up the keys so when we moved in, despite a so called cleaner being bought in we had moved in to a kitchen with greasy worktops and cupboards, handles in the kitchen that you could feel grease and gunk, burnt on food on trays in the oven, rubbish swept under the kitchen units, kickboards missing, holes in walls, cupboards leaning from the wall, cat poo and glass all through the garden, bathroom sink and bath plugs that were unusable and electrics that were faulty. The landlord was apparently a trained electrician but didn't realise that a flickering light switch in the kitchen was linked to a faulty mains electric input, something we only discovered when our electrics went and we had to call national grid to come and get our electrics sorted due to a faulty mains input. We were told that the weight of what we had put in cupboard is what pulled it off of the wall (kitchen units are supposed to support weight) yet the units were leaning when we moved in. We had a wooden back door that expanded after over 24 hours of rain and caused the expansion of joints, an issue that had previously been experienced due to screws and obvious glueing of joints but we got the blame by the landlord for slamming the door despite no evidence. We were asked numerous silly things by the landlord including storing all of our cleaning products on lower units despite having a 4 year old child that would have easy access to them but no care was given about this. Apparently the landlord requested this because it was the weight that apparently pulled the cupboard off of the wall which is absolutely ridiculous. Alex at the Stony Stratford branch doesn't give a cr*p and does anything to keep the landlord happy without a care in the world for the tennant and Poppy at the same branch is absolutely rude and will happily get into a full blown argument after putting the blame on you for situations that you have reported according to your contact. We have a neighbour that has bought a house through this company and experienced similar problems. DO NOT buy or rent through this company or their parent company Sequence unless you want to experience complete lack of care for the tenant or buyer and want to be blamed for everything. They take no responsibility, they backup the landlord and not the tenant and seem to not have a care in the world for anyone as long as they gat a sale or let. Steer well clear and go with someone else because this company are an absolute joke. We have never experienced a company so rude and with such a complete lack of care. If you ever deal with Poppy or Alex good luck to you. I really wish I could mention the landlords name but I can't but I will say the he likes to drive past and keep watch on you. Something I find a little bit weird. Do yourself a favour and avoid this company.

Karlandsarah · 1 March 2026

★★★★★ 1/5

Trustpilot

Massively inflated estimate and other tricks

Massively inflated estimate that they wanted to "review" after 2 weeks into the listing, once the 6 months sole agency kicked in. The long list of ready buyers' contact details that the agent showed in the estimation meeting never trickled down to their list of introduced persons, so beware of that tactic too and don't waste your time with them.

Tony · 27 July 2026

★★★★★ 1/5

Trustpilot

Arranged a valuation of a rental…

Arranged a valuation of a rental property I am looking to sell in Bletchley for 2pm on 22/06/26 with Peter Flanders who didn’t show up and got zero response from the message I left with the office. Only communication was from an agent in the office who told me he had people interested in a house like mine…..amazing because they didn’t view it.

Anon · 2 July 2026

★★★★★ 1/5

Trustpilot

We contacted brown & merry through…

We contacted brown & merry through there wendover branch based in buckinghamshire. They arranged a viewing very polite and knowledgeable lady. Property was lovely just what we wanted. Then they informed us it was being sold through an auction by Iam sold.This is where the problems started. Having never purchased a property by auction before they put me in contact with iam sold who agreed a price with the seller I then put down a non refundable deposit which was a massive mistake. Unfortunately the sale could not be completed because of problems with the lease and we lost our deposit. I must add I done all my research and had a mortgage agreed in principle. So although it’s not all brown & meets fault. They should not deal with this dodgy auction company and any who gets advice to by property through an auction site please take my advice and go through normal channels.

Vincent · 10 January 2024

★★★★★ 1/5

Trustpilot

Be careful with this agency…the agents…

Be careful with this agency…the agents are asking for part of deposit to “check your references “and they will tell you that you don’t pass and you will lose the money .They don’t provide you with information about the rejection which I find normal to have because you pay for them.Agent name that I deal is Eliot…very kind but also very sharp when you ask about explanations If they do like that with 10 people per week this deposit are money in the pocket If anyone have the same experience don’t hesitate to share it.This is Hemel Hampstead branch

Cosmin · 21 October 2025

★★★★★ 1/5

Trustpilot

Overvalued and little contact

Over valued and little contact.So much contact to get us to sell with them, as soon as we listed the house with them I received loads of marketing calls trying to get us to upgrade the marketing package. They encouraged us often to drop the price they valued it at. I really believe they give you a great listing price but then always encourage clients to reduce. If you look on rightmove you’ll see lots of there listings reduced. Sarah branch manger French promised calls back but never did. Alex was the only person in branch that was helpful. I also went with the solicited they recommended and they were also awful, slow and never communicated with us.

Kirsty · 1 November 2023

★★★★★ 5/5

Google

We recently bought a house through Brown & Merry. They were absolutely amazing. The staff are all lovely, they responded quickly and efficiently to any of our requests and really made every effort to go above and beyond the duties of an estate agent. We had such a stress free purchase with them and I think that was down to their dedication & commitment to delivering a professional service to both vendor and purchaser. Their welcome back is a lovely thoughtful touch too, especially after a long day moving in, we were at least able to have a cup of tea!!

Victoria · 25 August 2024

★★★★★ 5/5

Trustpilot

Top class property sales service

We do not believe we could have chosen a better estate agent to market and sell our investment property. Living abroad as we do, we needed an agent who would provide an efficient sales service and give us the comfort that we had someone with the requisite knowledge and also act in our best interests. We cannot speak highly enough of Mason Janes, Branch Manager of Brown and Merry Stony Stratford, and his sales team. From initial valuation right through to completion, they provided us with an exceptionally high level of service and support. We have nothing to criticise or complain about. We have no hesitation in recommending them to others.

Colin · 30 July 2025

★★★★★ 1/5

Trustpilot

Great Sales Pitch, Very Poor Execution

Chose to go with Brown & Merry after a great buying experience years ago. Unfortunately appears times have changed! The initial consultation regarding the sale of our property was excellent, but unfortunately the experience declined significantly after we signed the contract.

Anonymous · 1 July 2026

★★★★★ 2/5

Trustpilot

I gave them my number.. Big Mistake.

I asked for an evaluation.. this was fine.. no problems.. but I chose a different agent and now 4 months later they still regularly phone me up, once even saying "hello , this is your estate agent".. errr NO... they are abusing the fact that I gave them my number and now I cannot get rid of them.. Wish I had never done so. I am now apart of their ' any phone call is work' policy. B&M are owned by connels and the BBC has a page about their dubious sales tactics. They have a tv show about it also.

Broociebonus · 18 July 2025

★★★★★ 5/5

Trustpilot

Gemma- mortgage advisor

I was recommended by a family member to see Gemma- the mortgage advisor-She was amazing-after my divorce I was new to all this- Gemma helped me through every stage of getting my mortgage and life assurance and explained everything.Gemma was a pleasure to chat to and answered every question promptly and was always kind and caring and always went out of her way to help me. I 💯 recommend Gemma.Thank you

Emma · 15 October 2023

★★★★★ 5/5

Trustpilot

Zak Parkinson from the Watford branch…

Zak Parkinson from the Watford branch was excellent, he was super responsive, helpful and insightful when helping us with our urgent letting situation. Although we didn’t land up taking the property he maintained professional throughput.

Keryth · 20 July 2026

★★★★★ 1/5

Trustpilot

Useless marketing skills

Despite their friendly and professional appearance, this company (Wendover branch) have proved to be all but incompetent in marketing our family home. Having redecorated the whole house to improve our sale potential, B & M failed to take any fresh photos of the house for 3 weeks! They then bungled the renewed photo set by mixing the previous photos with the new ones, making it visually a dogs dinner. Lastly the quality of the photographs was extremely poor - not highlighting any good features, not close enough, pictures of a floor, or focussing on a bed. Absolutely useless.

Kathe · 13 May 2025

★★★★★ 5/5

Google

This the second time I have used Brown and Merry once with the sale of my mothers house and most recently with the sale of my flat. The Wendover branch Claire Raven in particular have been great. They found me a buyer within 2 weeks and helped through a quite lengthy process of issues with the lease. Thank you to the team so glad we got there in the end. I wouldn’t go anywhere else.

Tanya · 23 March 2024

★★★★★ 5/5

Trustpilot

Hemel branch Elliot Mortimer was so…

Hemel branch Elliot Mortimer was so helpful and on the ball and our move went all great thanks to his hard work and help thank you Elliot !

Chloe · 29 May 2025

★★★★★ 5/5

Google

Sylvie is brilliant! Not only did she help pursuade my husband that the apartment we were viewing was absolutely perfect for us to downsize to, but her wise words also convinced my daughter and her friend to take the first scary leap into flat ownership at the other end of the property owning journey. And all this in such a fast moving market. Thank you. Here's to a summer of all achieving our plans 😊🌞 with Sylvie and Claire's able assistance.PositiveProfessionalism

Janice · 24 March 2022

★★★★★ 5/5

Google

We recently sold our house through Brown and Merry in Wendover and have been thrilled with the service we received. Sylvie, Nick, Claire and Loren supported us through a very stressful process and were professional and efficient, guiding us through every step. We are very grateful for everything they’ve done for us and highly recommend anyone to sell or buy their homes through Brown and Merry in Wendover. Thank you, George Burke.

Exent · 23 March 2024