Brown & Merry estate agents in Dacorum, Chesham, Aylesbury and 4 more

★★★★★ 5/5

Google

Matt from Brown & Merry was extremely helpful, top guy who helped us secure our first property. Very communicative, and was attentive with our needs, very grateful for his help, would use /recommend.

Josh · 12 November 2019 · Brown & Merry Leighton Buzzard

★★★★★ 5/5

Google

Having. moved some 16 times over the years it was a pleasant surprise to find the service from Brown and Merry so good. Sarah dealt with the entire process putting us in touch with excellent efficient tradesmen. She was available at all hours of the day and made the whole process smooth instead of the normal nightmare. We cannot praise her enough and she certainly enhanced the reputation of Brown and Merry. Ian and Jean Macleod

Ian · 12 November 2019 · Brown & Merry Leighton Buzzard

★★★★★ 1/5

Google

Brown and Merry will say almost anything to get you to take a property. Sadly, once I’d moved in, their management was hopeless. During my tenancy I had revamped and redecorated the house. It was pristine when I left. I had the place professionally cleaned, I’d weeded the garden and pruned the plants. I have photos which show the house was spotless. Yet, Brown and Merry wanted to deduct £550 from my deposit. Which is a lot of money. I asked why. They said the garden needed tidying. Yet their quote included time for tidying the lawn. Fair enough. Except that trimming it may prove difficult: it’s an artificial lawn. Made of plastic. After months of fruitless chasing I still don’t have my deposit back. Or any good reason why it’s being held back. My contact at Brown and Merry, Hannah Newman, has been almost completely unhelpful. With perhaps one exception: she advised me to take my complaint to the Tenancy Deposit Scheme as “they will adjudicate this out fairly”. Which is more than Hannah or Brown and Merry have managed. So I’ve taken her advice. I’ve lodged a complaint with the industry ombudsman. I have also been in touch with Brown and Merry’s director, Mandy Horspole, but she didn’t help either. She simply begged me not to speak to the property's landlord. Which suggests they value some of their customers, just not their tenants. I’d say, if you value your rental deposit, STAY AWAY! --- A postscript: After challenging Brown and Merry through the Tenancy Deposit Scheme I managed to get 100% of my deposit back. It's certainly worth pursuing that route if you've been similarly affected.

Justin · 12 November 2019 · Brown & Merry Leighton Buzzard

★★★★★ 5/5

Google

Sarah and Helen have been fantastic - they've not only sold my house at the price I was hoping for, but now there's a delay on my new home (new development) they're helping me to find a temporary rental property to see us through. Buying and selling is a stressful process, but they are really helping take some of the pressure out of it for us... can't rate them highly enough - thank you :-)

Kirsty · 12 November 2019 · Brown & Merry Leighton Buzzard

★★★★★ 5/5

Google

Thank you Matthew! We have been placing our property on the market for a few years with different agents, you have been excellent right from the beginning, have been on the ball with everything and communicated very well throughout by mails WhatsApp and by phone.. Lack of communication can be really frustrating. When we spoke to you, we felt confident that you would find us a suitable tenant which you did in a quick timeframe and they have already moved. We are so grateful, as securing tenants means a big pressure has been lifted from us and we can only praise your professionalism and friendly approach from start to finish. Thank you.

Hakan · 12 November 2019 · Brown & Merry Leighton Buzzard

★★★★★ 5/5

Google

Our initial house sale fell through after 12 weeks just before exchange, Sarah went above & beyond (working evenings & weekends) to secure another sale within 2 weeks. This ensured we didn’t lose the house we had fallen in love with. We have finally exchanged contracts and cannot thank Sarah enough for everything she did. She is an asset to Brown & Merry LB and we would highly recommend her to anyone with a property to sell (-: thank you

Jo · 12 November 2019 · Brown & Merry Leighton Buzzard

★★★★★ 5/5

Google

I purchased my new property through Brown and Merry. I dealt with Sarah from my initial viewing through to completion. She made the whole process incredibly easy and straight forward. She was always contactable, including weekends and out of office hours if needed. Her engaging and enthusiastic attitude made the whole process a pleasure. Many thanks for all your help Sarah, you are a great asset and ambassador for Brown and Merry.

Graeme · 12 November 2019 · Brown & Merry Leighton Buzzard

★★★★★ 5/5

Google

Rating only, no written review.

Anneliese · 11 November 2019 · Brown & Merry Tring

★★★★★ 4/5

Google

Rating only, no written review.

Sheilagh · 11 November 2019 · Brown & Merry Tring

★★★★★ 5/5

Google

Rating only, no written review.

Stre · 11 November 2019 · Brown & Merry Tring

★★★★★ 5/5

Google

Excellent service, Marcus always cheerful and reassuring . Could not do enough to ensure that the whole process is explained and runs smoothly and only too happy to help. The whole team are very professional.

Roni · 11 November 2019 · Brown & Merry Tring

★★★★★ 5/5

Google

Emily was amazing in helping us move in such a short timeframe. The whole process was made so easy for us, it was seemless. Great, professional service!

Adam · 11 November 2019 · Brown & Merry Tring

★★★★★ 5/5

Google

Brown and Merry were very helpful from the start and were always available for us which was important as we were buying a house in the U.K. while living in Hong Kong.

Robert · 11 November 2019 · Brown & Merry Tring

★★★★★ 5/5

Google

Friendly, reliable and professional estate agents. Really felt as though they were helping us and thanks to them and especially Marcus Langton we have found our ideal family home!!

Chris · 11 November 2019 · Brown & Merry Tring

★★★★★ 5/5

Google

Brown & Merry in Tring have been excellent. Marcus was great to work with, with Yvonne always keeping us up-to-date with the process. Highly recommend them!

David · 11 November 2019 · Brown & Merry Tring

★★★★★ 5/5

Google

Emily was extremely professional and went above and beyond helping us find the perfect rental property. Throughout the whole process she was proactive as well as warm and friendly. When it came to finalising the tenancy, she walked us through the process with knowledge and a lot of practical tips to make the move smoother for us. 10 out of 10, thank you Emily!

Sandy · 11 November 2019 · Brown & Merry Tring

★★★★★ 5/5

Google

Emily and Jo were so very efficient and professional in renting our property so quickly. They then even managed to get all the paperwork and contract done within 4 days and the new tenants were in and we had been paid! Thanks so much.

Kevin · 11 November 2019 · Brown & Merry Tring

★★★★★ 5/5

Google

We are currently in the process of selling our 91 year old mother’s house which is extremely stressful for her and her family. Our mother has had to go into a care home and to be close to one of her children she has moved from Tring where she’s lived for over 50 years. Right from the start Brown & Merry understood how difficult we were going to find the whole process and from initial contact with Alan, the Branch Manager, and since with Sylvie as lead Negotiator, we have received so much support and empathy. Sylvie has been particularly helpful and efficient, is always friendly and professional. She goes out of her way to update us fully at every stage and we feel reassured that she’s helping us to keep an eye on our mother’s house as the family are not on hand. Thanks to Sylvie we are now very happy to have a firm proceedable offer and the prospect of a fairly early completion. We are very satisfied indeed with the service she is providing and are sure she does the same for all her clients. She is very definitely an asset to the team. T.S., Awbridge, Hants 8/4/2019 We have just completed on the sale of our 91 year old mother’s house and on behalf of all her family I want to thank everyone at Brown & Merry for making the whole process as painless as possible. We’ve previously thanked the sales team for their part but on this occasion we want to say a very big thank you to Yvonne who has gone out of her way to keep us posted on progress. She is such an asset to the Tring branch and her friendly and personal approach has been very much appreciated. Thank you Brown & Merry for being so professional and person centred. T.S., Awbridge, Hants.

Tessa · 11 November 2019 · Brown & Merry Tring

★★★★★ 5/5

Google

We recently bought a buy-to-let flat through Brown and Merry, and then let it through them. Both departments were excellent. They were straightforward, efficient, pleasant and helpful. Emily in the Tring office let it for us within 7 days of completion, gave us great advice, was super-efficient and helpful, knew her way round the process with ease; we also liaised with her manger Jo, who was very sales deflexible. Claire from the sales department in Wendover was knowledgable and helpful. All in all we are delighted with the outcome. Thank you

Joanne · 11 November 2019 · Brown & Merry Tring

★★★★★ 5/5

Google

Emily and Jo were fantastic from day 1. They were polite and consistent, and always went the extra mile to make sure things were as simple and straightforward as possible. When we popped in to collect the keys on Saturday, Emily was polite and thorough, even though she was obviously having a very busy day! We never felt rushed or looked over; we felt very valued. Thank you for helping us find our perfect flat. :)

Briony · 11 November 2019 · Brown & Merry Tring

★★★★★ 5/5

Google

A huge thank you to all at Brown & Merry in Tring. I dealt with Jamie and Yvonne both of whom were very professional and informative throughout the whole transaction. Nothing was too much trouble. I would not hesitate to recommend them for either your purchase or sale. Sold my house in super quick time to the first viewer.

Mandy · 11 November 2019 · Brown & Merry Tring

★★★★★ 5/5

Google

Brown and Merry have provided me with an excellent experience in renting my new property. Emily has been dealing with me during the process, and she's been absolutely fantastic, making the entire process smooth and streamlined. She was incredibly attentive, and showed a fantastic work ethic and interest throughout process of getting me into my new home. I'd absolutely recommend this company to anybody considering moving.

George · 11 November 2019 · Brown & Merry Tring

★★★★★ 5/5

Trustpilot

Sophie Terry what a star!!!

I don't usually write reviews. This is my first one but i had such an amazing experience I have to share it.Me and my partner we were looking for a property to rent.I contacted several agencies as you do. But Brown and Merry Aylesbury stand out. Especially the letting agent Sophie Terry. She proactively helped us to find right property and suggested properties which were great fit but we did not considered them when doing zoopla search. I live in that property now and I am very pleased. Thank you Sophie you have done fantastic job.

Richard · 30 October 2019 · Brown & Merry Berkhamsted

★★★★★ 5/5

Google

Rating only, no written review.

Lavanya · 27 October 2019 · Brown & Merry Chesham