Trusted Agent profile
★★★★★
1,955 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,955 reviews on three platforms, rated 4.6 out of 5 overall.
1,812
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
141
Reviews on Trustpilot
Business-wide
Brown & Merry's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJamie, Amir and the rest of the team have provided an excellent service and helped us successfully through the sale process. They are consistently professional, friendly and helpful and were great at keeping us up to date. Would happily recommend them to others.
5/5
GoogleEilish was super helpful and friendly. She explained everything and made it very easy to get the mortgage agreed. I would definitely recommend her. The staff at the Berkhamsted office were also great, especially Amir who helped with our sale - everything went smoothly and we would recommend the office to anyone.
5/5
GoogleFrom the start Amir Ghomshei came across with the most realistic and professional proposal of all the agents who valued our home. From that point Amir was extremely helpful and responsive and assisted us when we needed it. The other staff were also courteous and responsive however Amir was certainly key to driving through our transaction to a successful conclusion.PositiveResponsiveness, Professionalism, Value
5/5
GoogleWe are in the process of buying our first home with Brown & Merry, our contact Harry has been a pleasure to deal with. Professional, efficient, punctual and always had the answers to hand we have felt very confident in his proficiency. His diligence has been greatly appreciated, especially under the challenging circumstances. Looking forward to closing our purchase in the same vain!
5/5
GoogleBerkhamsted high street is a den of unscrupulous estate agents.... Thankfully, Brown and Merry and their head of sales Amir is anything but this!. Having recently exchanged on the sale of my home I have to write that my experience with Amir and B&M sales was 100% positive from start to finish. Amir was direct, available and realistic from the outset. I feel that both myself and the seller are happy and that is mainly due to the careful balancing act of Amir in managing expectations and knowing when to push and pull so that both parties were able to achieve a positive result. This experience has persuaded me more than ever that e-agents are not going to take the job of well trained, courteous and professional agents like Amir anytime soon and I'm happy for it !
5/5
GoogleWe've recently sold our house via Brown and Merry and the help that we've received from everyone has been superb. Of particular note has been the governance provided by Amir and the diligence of Harry in attending to all the details. Highly recommended, great to work with and no issues whatsoever.
Hello, thank you so much for taking the time to provide our Brown & Merry team with a 5-star review. We are so happy to hear Amir, Harry and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleNothing but positive things to say about these guys. Particularly Harry and Amir who we had most of our dealings with. Nothing was too much for Harry and he was extremely attentive and helpful throughout the process of buying our house. We viewed a few properties with him and then did repeat viewings on our purchase - he was very accommodating and often squeezed us in last minute. Amir was also a joy to work with and dealt with all of our requests quickly and professionally. Would definitely use them again. They were by far the best estate agents we dealt with while searching for our home in Berkhamsted.
Good afternoon Sophie! Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Brown & Merry team provided a five-star service
5/5
GoogleThe B&M Berkhamsted Team, led by Amir, were professional, diligent, and sold our property less than 1 day after the details were published. Amir was excellent, sharing his market knowledge, taking personal ownership of getting the desired result - a quick and appropriately valued sale, in line with the market recommendations and advise he provided throughout. A great service from the whole team. Courteous, responsive and friendly. Couldn't be happier!PositiveResponsiveness, Professionalism, Value
5/5
GoogleWe have been extremely happy with how Amir and the rest of the team have handled our house sale. Professional and efficient but also down to earth and understanding. Highly recommend Brown and Merry Berkhamsted to anyone looking to sell a property!
Hi Michael, thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Brown 7 Merry team provided a 5 star service!
5/5
GoogleAmir came to see us with a positive plan to sell our house. We were expecting months, he sold it in days! His team have been great to deal with. They are polite, fun and efficient. What more can you ask for? A very positive experience.
1/5
TrustpilotVery poor experience in trying to…
Very poor experience in trying to arrange a valuation. The Berkhamstead office didn’t take my contact details and then didn’t show, even though I phoned the day before travelling and also called into their high street office ahead of the supposedly arranged viewing. Also, the lady I spoke to in person in Berkhamsted was dismissive and rude. This agent can’t get the basics right! Such as shame as I had a fantastic rental experience a few years previous with the same agency! I think there are better, more proactive online and high street agents to choose from.
5/5
TrustpilotAlex & Beth at Milton Keynes have been…
Alex & Beth at Milton Keynes have been excellent & proactive in getting my vacant property rented out quickly. They are very tenacious and business like and 'get things done'.They have both been incredibly helpful & have gone above & beyond the standard duties by doing extra tasks for me (as I am not local to the property). Having had the most appalling service from JACKSON PYNE in Milton Keynes (honestly...just run...and keep running) - where my property was neglected & very poorly managed - BROWN & MERRY are a breath of fresh air. The two lettings services I have experienced are galaxies apart.Background to me using BROWN & MERRYI previously used JACKSON PYNE , Milton Keynes to manage my properties. Quick turnover of staff (suspect most run once they see what its like) & recently seems to be a staff team of two - Richard & Courtney. Negligent from top to bottom. Steve (Finances) rarely paid me rent on time - unless I reminded him (!) - if not sometimes it was a fortnight late. On one ocassion, they 'forgot' to pay me for 5 months.JPyne also advised me to replace all windows when tenants were failing to clean them on the inside. Then I was advised to replace the whole front door when the letterbox broke & the tenants were too lazy to replace it..unbelievable..was like being in a slapstick comedy without the laughs! JACKSON PYNE only visited once a year (if that?) and poor tenant cleanliness issues were never addressed & then revisited & double checked. End result, I sacked Jackson Pyne & end up with a house that's in rent arrears & left in a complete mess.● JACKSON PYNE MK did not take a deposit, did not do an inventory & slipped a sneaky clause into the contract (unknown to me at the time) which allowed them to still receive the full management fee whilst those tenants remained in property - even if I decided to CHANGE agents. How sneaky & unethical is that? ● They jumped sides according to what gave them the least accountability.In my opinion JACKSON PYNE MK are a disgrace to the MK lettings trade. Thank God I'm free of these careless people - who I had the misfortune to mismanage two of my properties. Both of which were left dirty & damaged & costing me many thousands of pounds to correct.BROWN & MERRY now manage both my properties and are FANTASTIC.Alex & Beth are excellent. They seem to be very happy & contented staff - with a good work ethic & good sense of humour/perspective.Despite being very busy they keep in regular contact and care about you , your house & the tenant. They care about standards & they care about how people FEEL. What a wonderful,refreshing change to my other experience.
5/5
TrustpilotBrown and Merry Watford have been…
Brown and Merry Watford have been amazing from our first contact with them. Hanan from valuations was professional, responsive and very insightful, she got our house up and online very quick. Jake from sales managed to sell the house without any official viewings for asking value which was incredible! Jamie has been superb throughout the process. 6 months of negotiations (no fault of B+M) and countless set backs did not discourage Jamie and he was always keeping us in the loop as well as providing useful updates. Without him and B+M I am confident the sale would not have gone through and I cannot thank the team enough for all the work they have put into our case. Couldn't recommend highly enough!
3/5
TrustpilotCommunication
Recently called up and inquired about a property that they had available and i felt like they did not have much conversation and that i was leading the conversation. I would of liked a bit more of a call lead and more of a conversation as it felt like i was filling out a questionnaire.
5/5
TrustpilotExcellent BERKHAMSTED branch
Excellent dealings so far with B&M BERKHAMSTED. Our house went on the market 4 weeks before CoVid 19 lockdown, Amir and his team have kept me updated throughout the last few weeks and have delivered high quality viewings. We have already accepted an offer only one week after viewing restrictions were lifted. Harry and Bobi also deserve a mention super professional and a joy to work with.
5/5
GoogleSylvie at the Wendover branch of Brown & Merry Estate Agents is truly AMAZING and thank you so much for all your expert help and advice, and in securing the offer on my forever home! You made me feel totally at ease and gave me plenty of …
3/5
GoogleRating only, no written review.
Thank you for the review.
5/5
GoogleCannot recommend Eilish enough! She helped us through a complicated remortgage with the utmost patience and professionalism and has continued to stay in touch and be supportive since. Nothing seems to be too much trouble for her and she …
5/5
GoogleWithout Eilish at Brown and Merry's this whole journey would have not be possible. She has been incredible from start to finish. Nothing is too much to ask and she knew the answer to every question I gave. Going through the process of buying a house for the first time is meant to be very stressful, not with Eilish as a financial advisor! Very helpful and friendly and would recommend using her to anyone.
5/5
GoogleEveryone at Brown & Merry were incredibly helpful, welcoming and professional. Michael was great at sorting out visits and queries, while Eilish made getting our mortgage incredibly straight-forward. She was very helpful for a first time buyer!
5/5
GoogleMegan was excellent in all our dealings over our purchase.
Hi Sam, thank you for leaving a 5-star review with our Brown and Merry team!
5/5
GoogleI've spoken to Megan about possibly renting a property and she gave me great advice!!! She made it sound so easy! Thank you Megan!
Hi Chanelle, Thank you for taking your time out to post a review for our Brown and Merry team we really appreciate it! We're thrilled to see Megan could help with advice and if there's anything else you need, the team will always be here and happy to help!
5/5
GoogleA very professional and friendly team they kept me up to date with the purchase of my bungalow and when i registered were able to show me properties the next day i would recommend them thanks to Charmaine.
1/5
GoogleNightmare. The guy whom I dealt with initially unfortunately left. Over a year and they managed not to sell my house, they are rude and unhelpful.
Hi, thank you for taking the time to provide our team with feedback. We're concerned about this branch review, and we'd like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@brownandmerry.co.uk, then we'll be more than happy to help you.
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The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Brown & Merry is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Hemel Hempstead has the most, with 491 reviews rated 4.3 out of 5, followed by Tring with 422.
The 10 Brown & Merry offices, by town:
Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
