Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotBrown and Merry Hemel Hempstead
We have just moved into our new property which we bought through B&M, Hemel. We also sold our property with them. The whole experience was a positive one. They were extremely proactive with getting viewings for our flat, and were always prompt at returning calls in relation to the property we were buying. Kevin, did an outstanding job in terms of overcoming issues along the way and offering options to keep the process moving. He dealt with any issues in a calm and professional manner and we would have no hesitation in recommending Brown and Merry to others.
Sarah · 10 February 2020 · Brown & Merry Berkhamsted
★★★★★ 5/5
YellAmóur at Chesham branch
Recently rented a property through Brown and Merry in Chesham. Amóur dealt with all aspects of the tenancy, he was knowledgeable, efficient and nothing was too much trouble, I would thoroughly recommend Brown and Merry Chesham and in particularly Amóur who was a star.....
GarethK-51 · 24 January 2020 · Brown & Merry Chesham
★★★★★ 5/5
TrustpilotRental property
Having just completed on a rental property in chesham Buckinghamshire I would like to say that Amóur who was our point of contact at Brown and Merry was knowledgable about the whole process and was always on hand day and night to answers any questions about the property. She went above and beyond any estate agent I have dealt with in the past. I would thoroughly recommend Brown and Merry and in particular Amour who was an absolute star.....
Gareth · 15 January 2020 · Brown & Merry Berkhamsted
★★★★★ 4/5
GoogleHad a very pleasant experience with the house purchase. Was updated by Charlotte through out the whole process till the completion date.
Mahesh · 12 January 2020 · Brown & Merry Aylesbury
★★★★★ 5/5
GoogleGreat service from both the in house mortgage advisor Paul and the estate agent Rhea. Was a delightful house buying process. always kept updated and seemed seamless for most parts
Jeny · 12 January 2020 · Brown & Merry Aylesbury
★★★★★ 5/5
GoogleAmazing customer service from a young lady called Charlotte Doherty! She has been amazing with keeping in touch throughout the whole process and ensuring she chases anything that requires a follow up. Everything she has said on the calls she has followed up with an email! Couldn’t rate her any higher!
Vicky · 12 January 2020 · Brown & Merry Aylesbury
★★★★★ 5/5
GoogleI have been letting properties in Aylesbury since 2012 and have been with Brown & Merry since I started. I can safely say that they are an excellent Agency and Nicole Pringle leads a great team in Sophie and Catherine. I have consistently found them to be professional, responsive and most importantly, cheerful. It is a pleasure to deal with a team I call the A Team!
Anthony · 12 January 2020 · Brown & Merry Aylesbury
★★★★★ 5/5
GoogleWould like to thank Brown and Merry especially Sarah Frimley for the amazing service in both selling my house and helping me in finding the perfect bungalow. Truly fantastic service.
Susanna · 12 January 2020 · Brown & Merry Leighton Buzzard
★★★★★ 5/5
GoogleI am very pleased and happy to have met Sylvie in dealing with the sale of my property, Frog and Nightgown. She has reassured me about about points I did not know and makes me feel at ease, all delivered with a lovely smile. (Jill Burchett)
Our experience with Brown and Merry has exceeded expectations. Sylvie has handled everything absolutely impeccably for Mum during the market and sale process of her house. She has kept us informed at every stage and always considered Mum’s interest. Sylvie, and Brown and Merry, have been a pleasure to deal with. (Jeremy Ward)
Jeremy · 11 January 2020 · Brown & Merry Tring
★★★★★ 5/5
GoogleI used Ben as my mortgage broker as a first time buyer and he was absolutely amazing. Went above and beyond. Didn't just sort out my mortgage but explained the whole house buying process to me. Always responded to emails really quickly. Wouldn't hesitate to recommend.
Scott · 13 December 2019 · Brown & Merry Chesham
Agent replied · 11 December 2024
Hi Scott, thank you so much for leaving a review with our Brown and Merry Chesham team! We're thrilled to see that Ben and the team could help you so much as a first time buyer and thank you for stating you would recommend us! If there is anything else you ever need from our team, we're more than happy to help!
★★★★★ 1/5
GoogleThe one of worst company ever..I get a property and all service is so bad nobody take a responsible!!
Andris · 12 December 2019 · Brown & Merry Hemel Hempstead
Agent replied · 10 December 2024
Hi, thank you for taking the time to provide our team with feedback.
We're concerned about this branch review, and we'd like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@brownandmerry.co.uk, then we'll be more than happy to help you.
★★★★★ 5/5
GoogleDwayne helped make our experience run smoothly & would recommend highly.
Nikke · 12 December 2019 · Brown & Merry Hemel Hempstead
★★★★★ 5/5
GoogleFrom the first visit in to the branch I knew we would be happy to purchase our house through Brown and Merry.
We dealt with Marcus who is friendly, approachable and always reassuring. Marcus made us feel like he really cared about making sure we found our perfect home and that the process was as stress free as possible.
I highly recommend Brown and Merry.
Louise · 10 December 2019 · Brown & Merry Tring
★★★★★ 4/5
TrustpilotB & M - Watford
Very friendly,professional ,efficient service from Sean and Rafique and the whole team.
Dhammika · 24 November 2019 · Brown & Merry Berkhamsted
★★★★★ 5/5
GoogleRating only, no written review.
Sarah · 12 November 2019 · Brown & Merry Leighton Buzzard
★★★★★ 5/5
GoogleRating only, no written review.
Lerca · 12 November 2019 · Brown & Merry Leighton Buzzard
Agent replied · 10 November 2024
Thank you so much for taking the time to leave us a five-star review.
★★★★★ 5/5
GoogleRating only, no written review.
Trudy · 12 November 2019 · Brown & Merry Leighton Buzzard
★★★★★ 5/5
GoogleRating only, no written review.
Clive · 12 November 2019 · Brown & Merry Leighton Buzzard
Agent replied · 10 November 2024
Thank you so much for taking the time to leave us a five-star review.
★★★★★ 5/5
GoogleSarah as gone above and beyond to help this process be more stress free as much selling a house can be , thank you Sarah
Paul · 12 November 2019 · Brown & Merry Leighton Buzzard
★★★★★ 1/5
GoogleNot impressed at all , went to purchase a house on north street and asked if there was any crime in the area , Sarah was adamant there was not and pushed on with the sale , so I trusted her and continued , then payed and stupidly signed for something I wasn't entirely sure what it was about, I later find out that there was a sexual assault down the road and pull out of the deal (understandably) , I call brown and merry 2 months later and everyone is just ignoring my phone calls and messages to enquire if it's possible to recall the £350 that debited my account because of the circumstances (reasonable enough ) , but hit a brick wall , after 2 weeks of calling every other day I then receive a email from Sarah saying I'm not protected under consumer rights and not eligible for a refund , but under consumer rights arn't you not supposed to feel pressured into something without being given time to think to find out later that was not true , I feel a bit tricked to be honest and also disappointed with how unprofessional they've acted to me . Quick to take my money but slow to answer the phone when I have a problem . I also have photographic evidence of the crime report of the sexual assault which I would include here , but I can't on this platform .
Harrison · 12 November 2019 · Brown & Merry Leighton Buzzard
Agent replied · 10 November 2024
Hi, thank you for taking the time to provide our team with feedback.
We're concerned about this branch review, and we'd like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@brownandmerry.co.uk, then we'll be more than happy to help you.
★★★★★ 5/5
GoogleCan I just say Sarah has been absolutely amazing
10 out of 10 stars .we sadly was selling my in-laws house due to bereavement .sarah has been so helpful and there when we needed her ever step of the way .nothing was to much trouble. Sarah gave us advice and support, which we were very grateful for .Sarah has done an amazing job for myself and my husband ..Sarah kept us informed all the way through .
Thank you Sarah from Tony and Lynn Smith xx
Ps. Does this lady sleep .
Lynn · 12 November 2019 · Brown & Merry Leighton Buzzard
★★★★★ 1/5
GoogleDo not follow correct procedures which if you are a landlord come and bite you when the tenant leaves.
They then blame it on staff members who have left. They have a very high turn around for staff therefore zero accountability.
If you use these guys make sure you have everything in writing that way you will have a successful complaint against them with the ombudsman.
Told them not to call me again, yet every few months keep asking me if I have property to rent. Will be reporting to information commission for breach of new GDPR laws .
Edit - Still getting call from these people 3months on !
N · 12 November 2019 · Brown & Merry Leighton Buzzard
Agent replied · 10 November 2024
Hello, thank you for taking your time to provide our team with feedback.
We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@brownandmerry.co.uk then we will be more than happy to help you.
★★★★★ 5/5
GoogleAbsolutely brilliant service. Would highly recommend the team at Brown and Merry in Leighton Buzzard. Martin and his team were exceptional. I switched to them after a poor experience and they were always professional, attentive and nothing was too much trouble. 10 out of 10 .
Sheilla · 12 November 2019 · Brown & Merry Leighton Buzzard
★★★★★ 5/5
GoogleMatt from Brown & Merry was extremely helpful, top guy who helped us secure our first property. Very communicative, and was attentive with our needs, very grateful for his help, would use /recommend.
Josh · 12 November 2019 · Brown & Merry Leighton Buzzard
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
