4/5
GoogleRating only, no written review.
Trusted Agent profile
Brown & Merry estate agents in Dacorum, Chesham, Aylesbury and 4 more
★★★★★
1,956 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,956 reviews on three platforms, rated 4.6 out of 5 overall.
1,813
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
141
Reviews on Trustpilot
Business-wide
Our offices
Brown & Merry's 10 offices, most reviewed first. Each has its own page.
- Brown & Merry Hemel Hempstead57 Marlowes, Hemel Hempstead, HP1 1LE, HP1 1LE492 reviews · 359 on Google (4.6)52 in the last 90 days
- Brown & Merry Tring41 High Street, Tring, HP23 5AA, HP23 5AA422 reviews · 289 on Google (4.9)29 in the last 90 days
- Brown & Merry Chesham3 Market Square, Chesham, HP5 1HG, HP5 1HG401 reviews · 264 on Google (4.8)20 in the last 90 days
- Brown & Merry Aylesbury5-7 Market Street, Aylesbury, HP20 2PN, HP20 2PN394 reviews · 261 on Google (4.8)16 in the last 90 days
- Brown & Merry Berkhamsted124 High Street, HP4 3AT291 reviews · 156 on Google (4.9)9 in the last 90 days
- Brown & Merry Newport Pagnell74A High Street, Newport Pagnell, MK16 8AQ, MK16 8AQ258 reviews · 126 on Google (4.6)13 in the last 90 days
- Brown & Merry Leighton Buzzard17 High Street, Leighton Buzzard, LU7 1DT, LU7 1DT250 reviews · 250 on Google (4.6)15 in the last 90 days
- Brown & Merry WendoverWoollerton House, 7 High Street, Wendover, Aylesbury, HP22 6DU, HP22 6DU164 reviews · 31 on Google (4.8)9 in the last 90 days
- Brown & Merry Wendover Country House and Farm SalesWoollerton House, 7-11 High Street, Wendover, HP22 6DU, HP22 6DU164 reviews · 31 on Google (4.8)9 in the last 90 days
- Brown & Merry Woburn Sands9 High Street, Woburn Sands, Milton Keynes, MK17 8RG, MK17 8RG57 reviews · 57 on Google (4.4)2 in the last 90 days
Latest reviews from every Brown & Merry office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Thank you so much for taking the time to leave us a five-star review.
4/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Thank you so much for taking the time to leave us a four star review.
5/5
GoogleHelped me through a difficult timePositiveResponsiveness, Professionalism
5/5
GoogleLettings Team were excellent, very efficient, communication was second to none.
5/5
GoogleVery good service, professional and efficient. I had to find a flat as quick as possible and B&M were very reactive and helfpul. Special thanks to Sophie
5/5
GoogleDidn't use B&M to sell my property, but we bought one of their houses that was on the market with them. Very professional, no issues.PositiveProfessionalism
5/5
GoogleStaff are helpful and friendly, they will move heaven and earth to help you. It has been a great pleasure letting with them. A big thank you to Cathy Lawless for all her help and patience.
5/5
GoogleI am very impressed with Brown and Merry with my purchase of a new house, especially Ed who has provided professional and very friendly service. I would definitely recommend him to my family and friends.
Agent replied · 23 October 2024
Thank you so much for taking the time to leave us a 5 star review, it's greatly appreciated!
5/5
GoogleAs first time buyers we were a little overwhelmed. The team here helped layout the process and charlotte kept in touch making sure the transaction ia moving ahead in a timely manner and offering assistance where required.PositiveResponsiveness, Professionalism
1/5
GoogleI wouldn’t even give B&M 1 star. Terrible company - list is too long of issues but as an overview - no oven for Christmas, no plumbing or heating for 7 weeks and took 11 weeks for us to get our deposit back for absolutely No other reason than a 4inch paint job. Oh and we were homeless because they didn’t follow process and we ended up with squatters in our home. They couldn’t care less! Awful company.
5/5
GoogleJust completed my 2nd BTL purchase and both happened to be with Brown & Merry. The whole team is very professional. I used to speak to Alan, Charlotte, Justin, Edward as part my purchase process, a very special thanks to them. Highly recommended.
5/5
GoogleWe bought our house through Brown & Merry and were very pleased with the service they provided. Sean and the team were friendly, professional and always prompt with updates about our purchase.
5/5
GoogleThe estate agents handling viewings of our property were friendly , kept us informed about what was happening, stuck to agreed timings and were "Covid 19 compliant". The house sold quickly at a price that we thought was very fair. No other estate agent could have been better.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleThe whole team were really helpful and professional helping my brother with a tricky sale. Charlotte was particularly great at resolving problems and being a great communicator between buyer and seller. I would totally recommend this estate agent.PositiveResponsiveness, Professionalism
5/5
GoogleFantastic mortgage advisor Loren Telford, she got me a great deal on one of my buy to let’s. No hassle and easy. I have a Braintumour so I need things explaining a few times but she made it simple. Saved me a lot of money Thanks Loren and well done Brown & merry Highly recommended
5/5
GoogleThe whole team at Brown and Merry Aylesbury have been brilliant, very responsive to emails and very professional. Charlotte, Justin and Edward are who we’ve had most contact with and they’ve all been excellent. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleLoren was so helpful when going through the whole buying processes. She was always on hand and got back to me as soon as possible. We were buying our first help and she made the whole process seems so easy. Whenever I had any issue she would always put my mind at ease, especially when then solicitors weren’t helpful. She would always stay late for us as our working hours are long. She went above and beyond Loren is a great asset to the team at Aylesbury. I don’t know what we would have done, if we didn’t have her. Especially when we didn’t think our offer was going to be accepted she was able to pull a few strings and sort everything out!! Thank you
5/5
GoogleVery impressed with their service & levels of communication during my dealings with all the staff. Original viewing was carried out by Jack who was very good & keen to impress being enthusiastic throughout. The 2nd viewing on the property was carried out by Russell who again was very professional helpful & friendly throughout. Also all my telephone dealings with the office including Branch Manager Alan were very positive. The entire team at Aylesbury are very professional & a credit to the industry which normally faces a great deal of criticism.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleVery bad experience!! As agent wasted my 6 days by saying i will confirm you offer after discussing with landlord. In the end rejected by saying lanlord dont wants to give flat to a fsmily having kids. As there is no written statement mentioned on advertisement. Non professional behaviour!
Agent replied · 22 October 2024
Good afternoon Shahid, We're sorry to hear this. If you can email us at socialmedia@sequence.co.uk with the full details and we will pass onto the relevant team for you to resolve this issue.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Brown & Merry is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South East Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Brown & Merry
Which Brown & Merry office has the most reviews?
Hemel Hempstead has the most, with 492 reviews rated 4.3 out of 5, followed by Tring with 422.
Where are the Brown & Merry offices?
The 10 Brown & Merry offices, by town:
- Aylesbury: 5-7 Market Street, Aylesbury, HP20 2PN, HP20 2PN
- Berkhamsted: 124 High Street, Berkhamsted, HP4 3AT
- Chesham: 3 Market Square, Chesham, HP5 1HG, HP5 1HG
- Hemel Hempstead: 57 Marlowes, Hemel Hempstead, HP1 1LE, Dacorum, HP1 1LE
- Leighton Buzzard: 17 High Street, Leighton Buzzard, LU7 1DT, LU7 1DT
- Newport Pagnell: 74A High Street, Newport Pagnell, MK16 8AQ, Milton Keynes, MK16 8AQ
- Tring: 41 High Street, Tring, HP23 5AA, Dacorum, HP23 5AA
- Wendover: Woollerton House, 7 High Street, Wendover, Aylesbury, HP22 6DU, HP22 6DU
- Wendover Country House and Farm Sales: Woollerton House, 7-11 High Street, Wendover, HP22 6DU, HP22 6DU
- Woburn Sands: 9 High Street, Woburn Sands, Milton Keynes, MK17 8RG, MK17 8RG
Has Brown & Merry won any awards?
Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
