Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleAfter being let down by a landlord on the day of signing I was pretty deflated and had lost hope in finding a quality property for me and my two children. I was moving out of my marital home and had no idea where to start with a rental property. I saw a lovely little house offered to rent with Brown and Merry and rang with little hope. Mathew Quinny answered the phone and what an amazing professional man he was. After meeting him and having a viewing I was in love with the property and Matt just took me under his wing.
I was a very nervous, emotional and unsure client for him to deal with and he was just wonderful, even after hundreds of emails from me 🤪 Matt never made me feel a burden and guided me through the whole process. At one point I was a little upset and Matt got me into the office and spent time helping me fill in all the forms reassuring me all the way through.
Matt kept me informed with every stage making it all less stressful. He even phoned me a few days after the move to make sure everything was ok.
I could not recommend Mathew Quinny any higher!! Professional, caring and knowledgeable. Thank you for everything I wouldn’t have made it without you!
We are going to sell our marital home and because of how amazing Matt was I will be also using Brown and Merry for the sale. Only rent with Mathew Quinny!!!
Nicola · 11 November 2020 · Brown & Merry Leighton Buzzard
★★★★★ 1/5
GoogleWhat a shame that the team promised so much but failed to deliver - no feedback on viewings, had to push them time and time again to get viewings and then they sent people who clearly could not afford our property. We had to show people around the house as the estate agent had not been to the house and didn't know where or what everything was.
They tried to convince us to take a much lower offer, we had to push to get the offer increased, which it then was! We felt at times they were not acting in our interest at all but were only interested in selling it as quickly as possible to meet their sales targets. When we did accept an offer they then no longer spoke to us, telling us that it wasn't their job to chase the sale through 'that is what you pay your solicitor for' we were told. They would not return calls to our solicitor or the people dealing with our purchase. The estate agent of the people buying our property were ironically much more helpful than Brown and Merry were!
Allison · 11 November 2020 · Brown & Merry Leighton Buzzard
★★★★★ 5/5
GoogleI’ve recently rented a flat through brown and merry in Leighton Buzzard. From the start after my initial call to them about vacant properties of which I spoke to there agent Mathew Quinny they were very helpful Mathew in particular. His friendly, helpful and cheery manner made him a pleasure to deal with. Nothing was to much trouble for him , he kept me updated with the latest news on my impending move and helped me out with filling in relevant firms etc which especially when online confuse me somewhat. I would highly recommend brown and merry to anyone considering needing a new place and Mathew in particular who was a credit to himself and the company.
John · 11 November 2020 · Brown & Merry Leighton Buzzard
★★★★★ 5/5
GoogleBrown and merry, good choice of agent. I met and dealt with Mathew quinney. Throughout the whole experience of looking and renting a property, I felt at ease. Mathew was extremely helpful and considerate. He was always there when I had questions, and prompt to return calls. Would not hesitate if I needed to rent again. Great experience
Nicola · 11 November 2020 · Brown & Merry Leighton Buzzard
★★★★★ 5/5
GoogleExcellent service from brown and merry estate agents
I recently moved into Leighton buzzard and it was my first time moving which I thought would be a stressful
Experience.
I would like to say a big thank you to Andrew Graham
Who answered every question and informed us every step of the way to a successful move. Andrew went above and beyond to make sure we had everything in place.
A*
Great communication
Extremely ProfessionalPositiveResponsiveness, Quality, Professionalism
Jw · 11 November 2020 · Brown & Merry Leighton Buzzard
★★★★★ 5/5
GoogleA big thank you to Brown and Merry Leighton Buzzard whom we recently helped us move into our flat. The team were always very professional, friendly, and quick to attend to queries and concerns, keeping us at ease.
A special thanks to Andrew Graham who personally helped us from start to finish, ensuring everything went smoothly every step of the way. He was efficient, honest and extremely patient as i might have broken the record for the amount of phone calls in the history of the world to the LB branch :D! Would highly recommend Brown and Merry LB!PositiveResponsiveness, Professionalism
Nicholas · 11 November 2020 · Brown & Merry Leighton Buzzard
★★★★★ 5/5
GoogleAwesome team! Sarah & Helen helped me so much with helping me buy my dream home:) while selling our house! Plus very patient with the kids :) Mike really put us at ease when we signed our contract and took some great pictures. Alex was an absolute star with our mortgage! went through it all and explained it to me so I actually understood! Fantastic team effort by a great bunch of guys :) I would recommend LB team all day long
Nicola · 11 November 2020 · Brown & Merry Leighton Buzzard
★★★★★ 2/5
GoogleRating only, no written review.
Mary · 10 November 2020 · Brown & Merry Tring
★★★★★ 4/5
GoogleRating only, no written review.
Graham · 10 November 2020 · Brown & Merry Tring
Agent replied · 9 November 2024
Hi Graham, thank you for taking the time to leave us a four star review.
★★★★★ 5/5
GoogleRating only, no written review.
Lisa · 10 November 2020 · Brown & Merry Tring
★★★★★ 5/5
GoogleRating only, no written review.
Walter · 10 November 2020 · Brown & Merry Tring
★★★★★ 5/5
GoogleVery attentive and supportive while going through the whole process, after previous bad experiences looking for house to let with other estate agents, Emily was a breath of fresh air and helped sort everything out in a quick and timely manner. Could not recommend more!PositiveResponsiveness, Professionalism
Adam · 10 November 2020 · Brown & Merry Tring
★★★★★ 1/5
GoogleAwful as a letting service, if you want to rent a property. When you are viewing a property, you are subtly vetted. Brown & Merry Tring do not use a first offer in policy, customers are shown properties in blocks, then they just decline the prospective renters who they deem unsuitable from the very limited information that they gleam during your viewing. A total waste of time, two visits to Tring to arrange & see the property & the long wait for an answer. Avoid.NegativeResponsiveness, Professionalism
Ian · 10 November 2020 · Brown & Merry Tring
★★★★★ 5/5
GoogleEmily was brilliant helping me and my boyfriend to move into our new rental property. Emily is very informative and was quick to respond to any of our queries. Overall very positive experience!PositiveProfessionalism
Agne · 10 November 2020 · Brown & Merry Tring
★★★★★ 5/5
GoogleI would like to say how pleased we were with our rental agent Emily Walker who works at Brown and Merry in Tring. Emily worked very hard on our behalf, was professional and committed to finding us a suitable rental property. Thank you
Alizon · 10 November 2020 · Brown & Merry Tring
★★★★★ 5/5
GoogleGemma Bryant at Brown & Merry in Tring has been excellent (and very patient) throughout our house purchase. She was communicative and responsive. Gemma helped us get from mortgage application to offer in 2.5 days, which is pretty much unheard of, so we owe her! Thank you Gemma.PositiveResponsiveness, Professionalism
Ruth · 10 November 2020 · Brown & Merry Tring
★★★★★ 5/5
GoogleBrown & Merry offered an excellent service/experience from my first contact with the Tring Office. Alan is helpful, courteous and very informative going out of his way to assist my move to Aston Clinton from Guildford. From finding my new home to exchange it has taken 5 weeks. Amazing behind the scenes work done by Alan paid off. Many thanks Lynn McCarron
Lynn · 10 November 2020 · Brown & Merry Tring
★★★★★ 5/5
GoogleWe had excellent Service throughout the Sale of our Mother's House. Yvonne kept us regularly updated on the sale. She was understanding and supportive, and through her persistence and calm persona managed the sale brilliantly. I would highly recommend using Brown and Merry Tring.
Karen · 10 November 2020 · Brown & Merry Tring
★★★★★ 5/5
GoogleDealing with Emily on our first rental experience was fantastic. She not only promoted the property to the best of its potential, getting a tenant in quickly that ticked all the boxes, but the whole process was made simple and easy to understand. I would definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value
Mark · 10 November 2020 · Brown & Merry Tring
★★★★★ 5/5
GoogleMy partner and I just bought our first house and are really pleased with Brown and Merry Tring. They were so professional when showing us the property, ensuring we were safe and covid rules were being adhered to. In particular, Charlotte who showed us the property and saw us from offer to completion was professional, friendly and supported us throughout, taking calls, answering our emails very promptly, and working with the seller to ensure everything was just right by the time we completed. She went above and beyond to make the process as positive as possible in this strange time! We moved in around a week ago and are really happy.
Emma · 10 November 2020 · Brown & Merry Tring
★★★★★ 1/5
TrustpilotDO NOT RENT FROM THEM! Leighton buzzard brown and merry.
WORST LETTING AGENT I HAVE EVER BEEN WITH! if you wanna rent then rent from watsons! First off lets start with the letting agent who had no clue how to do her job! We gave her all the information she needed she also wrote it down my partner told her he had a CCJ but then the next day after we had agreed to let a house from them she had no clue about the CCJ or that my partner had a job! Which she also wrote down! She said she had to get the landlord to do something with insurance and that i had to go to the council to get something that was completely irrelevant! She also told us the tenancy would be a month to month tenancy then on the day we signed it changed to a 6 month tenancy she also couldn't remember how much the rent or deposit was! So we moved in and the washing machine that she said they had removed from the property was still there! So we had to move it out but wait that wasn't all it was filled with dirty, disgusting smelly water that flooded the kitchen the whole back wall was also covered in mould! Anyway the washing machine was sat outside in the back garden ( this was a communal garden) the washing machine blocked our neighbours bins because there was no were else to put it but we were told that the washing machine would be picked up by the weekend so the weekend come and went and guess what the washing machine was still there and after a number of phone calls, texts and emails over the week someone actually got back to us it would be picked up in a few days but oh no wait it sat there for another month! Moving on when we moved in there was no hot water or heating it took them over a week and a half to get that sorted! The house was completely dirty when we moved in! The toliet seat had wee all over it! I mean what the hell! LOOK AFTER YOUR TENANTS! The walls were completely dirty also. This place hadn't been decorated in years! So moving on a few months we get a letter through the door saying we haven't paid our rent! Wait what really? So I doubled checked my bank statement and guess what the rent had gone out to them just like it had done the past 2 times! For some reason they couldn't track our rent down! After a number of visits to my bank and a number of statements later to prove that I had payed the rent they somehow found it! Strange right? Then another month later it happend again! Tell me how do you lose rent?? Anyway no more problems after that so we come to the end of our tenancy because we found a much better and bigger place, 2 weeks before we moved out the heating and hot water just stoped working this never got sorted they left me my boyfriend and 3 kids without. So we moved out and cleaned the house it was better than when we moved in. But no the landlord who left the house dirty when we moved in said it wasn't cleaned and tried to charge us for cleaning! That didn't work it also took upto 6 months to get the rent and deposit they owed us back. This was 6 months of calls and emails half of which were ignored! They also moved people in when we still had the tenancy with them I was shocked to learn of this when I went to my home and saw people moving in! They also never asked for the keys back! And my god the amount of letting agent people who come and went from that place was unbelievable! 7 people! And all of them had no clue how to do there job! Worst ever please take your money someone else like Watson! I was with watsons for nearly 5 years and they were brilliant!!
Sami · 3 November 2020 · Brown & Merry Berkhamsted
★★★★★ 5/5
GoogleRating only, no written review.
Richard · 26 October 2020 · Brown & Merry Chesham
★★★★★ 5/5
GoogleVery happy with the letting of the Barn Conversion with Alba at Brown and Merry at Chesham. Can highly recommend !
Amersham · 26 October 2020 · Brown & Merry Chesham
★★★★★ 1/5
GoogleThis company is job only cheat people ,i rent it flat from them i had lots of problem from them after you sign contract and give your money they wont help you for anthing. i tried to get my deposit nearly 3 month my lanlord is confirm everything, still they dont want give my deposit back to me
Suleyman · 26 October 2020 · Brown & Merry Chesham
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
