Brown & Merry estate agents in Dacorum, Chesham, Aylesbury and 4 more

★★★★★ 5/5

Google

Tom and Steve from Brown and Merry have been amazing, I can't recommend them enough. They always pick up the phone and get back to me and are always happy to help . Thanks guys 🙏🏾 …

Amie · 23 October 2021 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

Rented a property through Chloe and it was a really easy and effortless transition and she was very informative and helpful.PositiveProfessionalism

Wesley · 23 October 2021 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

Very professional company, especially the sales team. Good website, good feedback, agents are calling you with an update whenever necessary, they offer advice and help and are also good negociators. Many thanks especially to Tom Fitzgerald.PositiveProfessionalism

Dialdy · 23 October 2021 · Brown & Merry Hemel Hempstead

★★★★★ 3/5

Google

To be fair, they got the job done with selling our property after almost 3 months on the market, in the midst of a pandemic and lockdowns, and we got our asking price. But I was very disappointed initially by the lack of communication and guidance. My Phone call requests where often never followed up and when people where out of office we where just left in the dark as they did not simply have an 'I'm out of office please contact so and so for help' email. Whatever the excuse, pandemic, sick staff etc... if you say 'I'll call you tomorrow with an update' but you don't call.. you have only added to the frustrations. Plus people viewing the property seemed to have no interest or be looking for something completely different, which gave the sense they where inviting anyone to keep me from moaning... Like I said though, yes they got our property sold, how much influence they had in it, I'm not sure. But the job was done, be it stressful with awful communication, what ever the reasons.

Samson · 23 October 2021 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

We have recently purchased a property through Jake Golder and team at the Hemel Brown and Merry. Jake acted professionally, swiftly and was completely open and honest with us; without compromising his duty to his client, the vendor. I would definitely feel comfortable whether I was a vendor or purchaser in the hands of the Browne and Merry Team. During our search he suggested appropriate properties to look at and didn't waste our time. Once terms were agreed, their attention to detail was second to none - with Kevin and Jamie following through on items blocking progress - they ensured swift liaison with the vendor and even recommending other options to remedy the issues. This ensured we achieved the purchase by the 30th September stamp duty deadline. We have now instructed Stephen Counden in their lettings team to let the property for us. He took time to thoroughly explain the process to us. He has taken on board our requirements and we are close to achieving a solid letting to a quality tenant. Thank you Browne and Merry team. You have two very happy customers! :)

Gill · 23 October 2021 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

We had the pleasure of viewing a property with Jake Golder. Jake not only completely understood our personal situation but gave us invaluable information about the area we were buying in and the surrounding areas of Hemel Hempstead as it was our first time buying there. He took the time to talk to us and explain the pros and cons of the property. He then also submitted our offer ensuring that we did not have to overpay and that we heard his conversation with the seller to ensure he was not playing us around. Not only him but his whole team were very lovely and hospitable and made the whole process so positive and stress free. Definitely will recommend the agency.PositiveResponsiveness, Quality, Professionalism, Value

Sonya · 23 October 2021 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

I never thought I would find myself leaving a 5 star review for an estate agent, but these guys have earned it! I employed Brown & Merry to sell my mothers estate. I mainly dealt with Jake Golder, one of the sales team, who was truly amazing! His polite, compassionate and friendly nature made the whole process a true delight. Jake kept me well informed and took time to explain the process and offer guidance when needed. Not only did these guys get me above asking price for the property, they handed the transaction with decency and compassion surrounding the circumstances of the sale. Thank you so much Brown & Merry, I could not recommend you guys enough!

Simon · 23 October 2021 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

We’ve had such a positive experience with Brown and Merry Hemel Hempstead. We’ve had contact with many of the team (Jamie, Jake, Tom, Kevin & Sarah) and everyone has been so helpful, friendly and made the process of putting our house on the market and finding a buyer a smooth and successful one. Our main dealings have been with Jake and he has been great. He has dealt with all our house viewings professionally and communicated really detailed feedback which was really helpful and greatly appreciated. Jake and the team have been very personable and made us feel relaxed every step of the way.

Mark · 23 October 2021 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

Rating only, no written review.

Julie · 21 October 2021 · Brown & Merry Woburn Sands

★★★★★ 5/5

Google

Good people and good Results

Edison · 21 October 2021 · Brown & Merry Woburn Sands

★★★★★ 5/5

Google

As first time buyers we found the whole team extremely helpful. They guided us through the whole process and was always available for advice and reassurance.

Laura · 21 October 2021 · Brown & Merry Woburn Sands

★★★★★ 5/5

Google

Sarah was very helpful and easy to liaise with. She had a professional, positive approach and was always available to answer my queries.

Cheryl · 21 October 2021 · Brown & Merry Woburn Sands

★★★★★ 5/5

Google

We dealt with Sarah Frimley from the Woburn Sands branch, who went well beyond the call of duty to assist my wife and I as buyers. She spent her Sunday showing us around a number of houses with our specifications kept firmly in mind. We couldn't be more thankful for a incredibly personal service. Thank you Sarah and Brown and Merry, Woburn Sands branch! Would highly recommend.

Jay · 21 October 2021 · Brown & Merry Woburn Sands

★★★★★ 5/5

Google

A huge “thank you” to Linda, Sarah, and the whole team at Woburn Sands for selling my house and helping me achieve my “escape to the country”. I can’t praise them enough. Their professionalism and integrity are of the highest calibre, without the hard sell adopted by some agents. Highly effective marketing and matching of potential buyers delivered the result I was hoping for. They are a credit to the company.

Norma · 21 October 2021 · Brown & Merry Woburn Sands

★★★★★ 5/5

Google

From A to Z, Brown & Merry gives all the services you need to sell, buy or rent your house. Sarah will help you to choose your future property based on your needs and circumstances, while Andrew will be your lighthouse to guide you and get a good deal on your mortgage. Paperwork?? No worries! They will help you from the beginning. Professional and friendly, Brown & Merry is a win-win for you. Thank you guys for helping me to make my family’s dream true!!

Fernando · 21 October 2021 · Brown & Merry Woburn Sands

★★★★★ 5/5

Google

We can't recommend highly enough Linda, Sarah, Daisy and the Team at Woburn Sands. They are extremely professional, very courteous and friendly, nothing too much trouble. We were kept informed each step of the way and they fulfilled their promise of selling our property, whilst securing the purchase of our new property. We can't thank you enough and will miss the interactions we've had over the months, you felt like part of our family. However, when we're passing the office we will give you a wave or pop in to say hello. THANK YOU LADIES!!!

Wendy · 21 October 2021 · Brown & Merry Woburn Sands

★★★★★ 5/5

Google

The team at Brown and Merry were extremely helpful and professional during our recent house sale and purchase. Sarah, for securing our sale and enabling the purchase of our new house - thank you. Linda was very patient with our phone calls and emails and really helped us out when things became tricky at the end. She went over and above what I would have expected from an agent, so thank you too. Every member of the team went out of their way to assist us so I would have no hesitation in recommending them to anyone who was looking to buy or sell a house.

Gary · 21 October 2021 · Brown & Merry Woburn Sands

★★★★★ 1/5

Trustpilot

very awful experience with Chesham…

very awful experience with Chesham Branch. We were going to buy the property which was listed by them in the market. They are extremely slow, not bothered to communicate. We were given false information couple of times. Please please avoid.

Maulika · 19 October 2021 · Brown & Merry Berkhamsted

★★★★★ 5/5

Google

Valued our home higher than their competitors and achieved it, for a lower fee. They are experienced and know their market. Immediate feedback after every viewing plus follow ups 24 hours later. Good communication. Competent and professional negotiating. Regimented weekly sales chasing through to completion. Very pleased with the service and value for money. Thank you Claire, Gemma and team.

Chris · 15 October 2021 · Brown & Merry Wendover Country House and Farm Sales

★★★★★ 5/5

Google

Sylvie is brilliant! Not only did she help pursuade my husband that the apartment we were viewing was absolutely perfect for us to downsize to, but her wise words also convinced my daughter and her friend to take the first scary leap into flat ownership at the other end of the property owning journey. And all this in such a fast moving market. Thank you. Here's to a summer of all achieving our plans 😊🌞 with Sylvie and Claire's able assistance.

Janice · 15 October 2021 · Brown & Merry Wendover Country House and Farm Sales

★★★★★ 5/5

Google

Claire and Sylvie have been amazing, professional, personal and so on it during our house buying experience. We wouldn't hesitate to recommend Brown & Merry Wendover to guide you through the complexity of buying a house. Thank you team. H&G

Gareth · 15 October 2021 · Brown & Merry Wendover Country House and Farm Sales

★★★★★ 5/5

Trustpilot

Couldn’t have asked for better help and…

Couldn’t have asked for better help and guidance on purchasing our property Matt was the best great communication and super positive thank you!

Nadine · 26 September 2021 · Brown & Merry Berkhamsted

★★★★★ 5/5

Trustpilot

Thank you Matt!

Thanks to Matt for making sure that we got the house we wanted, without his communication and chasing up I doubt our purchase would have happened, highly recommended friendly guy to help you purchase a house!

Dan · 24 September 2021 · Brown & Merry Berkhamsted

★★★★★ 1/5

Trustpilot

Brown & Merry Wendover

I wouldn't recommend this branch. Our landlady decided to sell our house shortly after the tenancy began and this branch took over the sale. We were renting through the Tring branch so remember that we were Brown and Merry's clients for the duration of this review. We were made to feel like we were being obnoxious or difficult for not allowing them to do multiple viewings, taking up most of the day, for which we were expected to vacate the property and 'maybe sit in the car' as suggested by them. This happened in February and March, during lockdown when the virus was bad and when we weren't allowed to have friends or family in the house. They decided it was ok to invade our home with viewings because people would be wearing masks, although the government advice at the time was to not mix. At the time they would not let me into their office to speak to them when I asked because of... Covid. The government guidelines at the time were designed to stimulate the property market and not to protect tenants and we can all appreciate that covid isn't sentient and doesn't know the difference between these scenarios. We gave them a two hour window and said they could have two households per day in light the global pandemic that had been going on for a year by then. They weren't happy about this and tried to get us to change our minds despite knowing how uncomfortable we were. Some of the viewings were taking place in 2° weather and in the end we refused any further viewings. We filed a complaint against a member of staff for her attitude following a cancellation and she later phoned us to apologise for her comments.  We expressed to them our anger at bring treated like this in pursuit of a quick sale and received an apology. I was quite surprised to learn that you can actually refuse viewings entirely. Given the situation I wish that I had taken that option as it seems now that would have been the only way to have any peace and quiet over the next 6 months. Following our complaint, all future viewings were stopped as it came to light that we hadn't actually been served a s21 notice and the house had to be taken off the market. It was a real mess. I was left a voicemail a few months later informing me that I had to vacate the property to allow for a mortgage survey. This appointment had been booked for the day of my brothers funeral when I had family staying and could easily have been avoided had somebody thought to ask me beforehand. It was rearranged but I refused to leave the property as I'm under no obligation to allow unsupervised strangers into the house I was paying to live in. Again I was made to feel like I was being unreasonable even after they admitted that I didn't actually have to leave. The inspection was carried out with me present and so the whole charade was pointless. There was no guilt over continuing to annoy us despite knowing that we were grieving and stressed to the hilt trying to find somewhere to live. After the house was sold we had to put up with the purchasers coming to the property, hanging around taking pictures of the house, with my daughter and other children playing outside and us being able to see them, several times a day, which also made the neighbours really uncomfortable. It was really disrespectful, frankly quite odd, and I could have prevented all of this by just refusing access for viewings. This sad and stressful experience continued for 6 months in total. For these reasons I would advise that tenants make themselves fully aware of their rights and how to exercise them when dealing with estate agents. Read the relevant legislation and then use it. We bought a house in Wendover through another local agent who in stark contrast were great, respectful to both us and to the occupiers of the property. The property was in a much better condition and for a better price. Throughout this, the Tring office that were managing our tenancy were also really good. They were really helpful, approachable and responsive.

Laura · 22 September 2021 · Brown & Merry Berkhamsted