5/5
GoogleFrom marketing and pricing strategy all the way to completion, excellent and very personal, customer oriented service! Thank you, guys!PositiveQuality
Trusted Agent profile
Brown & Merry estate agents in Dacorum, Chesham, Aylesbury and 4 more
★★★★★
1,958 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,958 reviews on three platforms, rated 4.6 out of 5 overall.
1,815
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
141
Reviews on Trustpilot
Business-wide
Our offices
Brown & Merry's 10 offices, most reviewed first. Each has its own page.
- Brown & Merry Hemel Hempstead57 Marlowes, Hemel Hempstead, HP1 1LE, HP1 1LE492 reviews · 359 on Google (4.6)52 in the last 90 days
- Brown & Merry Tring41 High Street, Tring, HP23 5AA, HP23 5AA422 reviews · 289 on Google (4.9)29 in the last 90 days
- Brown & Merry Chesham3 Market Square, Chesham, HP5 1HG, HP5 1HG401 reviews · 264 on Google (4.8)20 in the last 90 days
- Brown & Merry Aylesbury5-7 Market Street, Aylesbury, HP20 2PN, HP20 2PN394 reviews · 261 on Google (4.8)16 in the last 90 days
- Brown & Merry Berkhamsted124 High Street, HP4 3AT291 reviews · 156 on Google (4.9)9 in the last 90 days
- Brown & Merry Newport Pagnell74A High Street, Newport Pagnell, MK16 8AQ, MK16 8AQ258 reviews · 126 on Google (4.6)13 in the last 90 days
- Brown & Merry Leighton Buzzard17 High Street, Leighton Buzzard, LU7 1DT, LU7 1DT252 reviews · 252 on Google (4.6)17 in the last 90 days
- Brown & Merry WendoverWoollerton House, 7 High Street, Wendover, Aylesbury, HP22 6DU, HP22 6DU164 reviews · 31 on Google (4.8)9 in the last 90 days
- Brown & Merry Wendover Country House and Farm SalesWoollerton House, 7-11 High Street, Wendover, HP22 6DU, HP22 6DU164 reviews · 31 on Google (4.8)9 in the last 90 days
- Brown & Merry Woburn Sands9 High Street, Woburn Sands, Milton Keynes, MK17 8RG, MK17 8RG57 reviews · 57 on Google (4.4)2 in the last 90 days
Latest reviews from every Brown & Merry office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleProfessional customer service by Matthew. No problem in answering all my enquiries as a first time buyer.
5/5
GoogleThey were wonderful in getting our house sold, they managed to achieve what others said we wouldn’t. Went above and beyond! I Definitely recommend!
1/5
GoogleHad a viewing booked for 16:45 on 27/02/2021 and nobody showed up and did not bother to call and update us. So we called the agency in Aylesbury and no answer. Writing the review while in front of the property.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe whole team did an amazing job but I must say that without Charlotte the whole process It would have taken a lot longer. She was absolutely amazing, always quick to reply and help with any problems. There are no words to thank her for all the hard workPositiveResponsiveness, Professionalism
5/5
GoogleThet were very pro active at arranging viewings and then we were able to accept an offer within a few days. They also chased all parts of the chain to ensure matters were in order and always kept us updated. I really first class service. Especiallyt Alan & Martin .PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAfter a shaky start from one of the mortgage advisers I was introduced to Chris who managed to not only restore my faith in brown and merry but guide me through the whole process. He turned the whole process into a good experience and it wasn’t the easiest purchase to complete so can’t praise him enough.
5/5
GoogleBeside being the slow progress by solicitors. Brown and Merry estate agents Edward, Alan and Jack helped us to find the right property, with right value and the place we were looking to buy. They always kept us up to date with progress. They were always there to answer any queries. Felt like family always been honest.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAlan from Brown and Merry has dealt with my house purchase and has been quick to respond to any queries I have had. Very happy to deal with Alan and Brown and Merry. Would definitely recommend that you use them both.PositiveResponsiveness, Professionalism
5/5
GoogleCharlotte Doherty when progressing our sale was professional and very quick to respond with replies to my questions throughout. Charlotte kept me updated during the whole process and I consider is a real asset to the branch. Edward was also professional and helpful during the initial offer negotiations before passing over the file to Charlotte to deal with the progression once the sale had been agreed.PositiveResponsiveness, Professionalism
5/5
GoogleHad the pleasure of dealing with Matthew, and he was a true professional from start to finish. Great customer service, ensured all my questions and enquiries were answered in a timely manner. I honestly can't recommend Brown and Merry enough. Thank you for a pleasant experience.PositiveQuality, Professionalism
5/5
GoogleBrown And Merry were excellent, from the initial contact and valuation, through to the completion of the sale. They kept me informed, chased (where necessary), were always courteous and very professional. In addition they were fully aware of covid protocols/rules which, in the current climate, is an important part of the process. Top team, top job.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe purchased recently and they are a great team in Aylesbury! They recommended a solicitor and their mortgage services, the communication level was amazing on both sides (rare in this day). Loren Telford (Mortgage Services) couldn’t do any more for us, exceptional! Thank you so much!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe were very happy with the level of service & communication from Sophie & Nicole at Brown and Merry. Both responded to calls and emails very quickly and nothing is ever too much to ask. Sophie went above and beyond to ensure the property was ready for us to move in to.
5/5
GoogleI spoke to Martin a few months before we were ready to come on the market, it was a quickly but very informative chat. Martin is so knowledgeable. His feedback and advise really helped us achieve more than we had expected. I cannot thank him enough for this. The entire team at Aylesbury was professional, supportive and so helpful! I look forward to work with them again in the near future.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHaving sold a property through Brown and Merry, I would certainly recommend them. Of particular note was their helpful nature and responsiveness to queries or concerns. I never had an issue getting hold of them and all of my queries were answered quickly and comprehensively. Genuinely was a pleasure to work with them; they made a potentially stressful process much smoother.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have worked with Nicole and Sophie in the B&M Aylesbury office since early 2017 when I first bought my Aylesbury investment flat and then in lettings where I use their fully managed service. Both have been consistently utterly superb and super responsive in sorting any issues or finding and checking in/out new tenants. I wouldn't be able to run this property without their constant great help.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI cannot recommend Brown and Merry's mortgage services enough! Loren Telford who is the Mortgage services manager there helped me with my Buy to let Mortgage and is absolutely brilliant, she knows her job inside out, goes above and beyond to deliver. If it wasn't for Loren, I wouldn't of been able to get this buy to let property that I've just purchased. she's amazing and I highly recommend her services to anyone.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery happy with the service Brown and Merry provided during my sale. Charlotte Doherty really helped push my sale through by keeping everyone updated and super responsive with emails, with out her this chain potentially could've collapsed so massive thank you. Also Jack who is part of the sales team was very knowledgeable and helped me view this flat which was not on my viewing books.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe used Brown and Merry to sell our house and I would highly recommend them. Justin was very thorough when he came to value the house and was really clear on the next steps. Russell and Ed did a great job of arranging viewings and showing people around our house. They were particularly good at giving us feedback promptly after the viewing. Once we had accepted an offer Charlotte was extremely helpful and efficient at updating us on what was happening with our buyers and responded to my emails almost instantly even during the busy Christmas period. For us, this made the whole process a lot less stressful as Charlotte was always able to provide updates for us and chase the necessary person on our behalf. Would definitely recommend this team to anyone looking to buy to sell in the Aylesbury area.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
Agent replied · 22 October 2024
Hi there, thank you so much for a lovely review, we are thrilled that you were happy with our service.
1/5
GoogleI never see in my life people who lied like this agency. I am very disappointed and I am not recommendedNegativeResponsiveness, Quality, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Brown & Merry is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South East Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Brown & Merry
Which Brown & Merry office has the most reviews?
Hemel Hempstead has the most, with 492 reviews rated 4.3 out of 5, followed by Tring with 422.
Where are the Brown & Merry offices?
The 10 Brown & Merry offices, by town:
- Aylesbury: 5-7 Market Street, Aylesbury, HP20 2PN, HP20 2PN
- Berkhamsted: 124 High Street, Berkhamsted, HP4 3AT
- Chesham: 3 Market Square, Chesham, HP5 1HG, HP5 1HG
- Hemel Hempstead: 57 Marlowes, Hemel Hempstead, HP1 1LE, Dacorum, HP1 1LE
- Leighton Buzzard: 17 High Street, Leighton Buzzard, LU7 1DT, LU7 1DT
- Newport Pagnell: 74A High Street, Newport Pagnell, MK16 8AQ, Milton Keynes, MK16 8AQ
- Tring: 41 High Street, Tring, HP23 5AA, Dacorum, HP23 5AA
- Wendover: Woollerton House, 7 High Street, Wendover, Aylesbury, HP22 6DU, HP22 6DU
- Wendover Country House and Farm Sales: Woollerton House, 7-11 High Street, Wendover, HP22 6DU, HP22 6DU
- Woburn Sands: 9 High Street, Woburn Sands, Milton Keynes, MK17 8RG, MK17 8RG
Has Brown & Merry won any awards?
Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
