Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotBooking with Tayla
I went to view a property with my family. I had previously spoken to the agent Tayla and provided my details. At the property, we filled in the form to put an offer on the property. Everything seemed to go well! The following afternoon I received a missed call and voicemail from Tayla asking to confirm if we would like to go ahead with an offer. Having that I missed the call, I replied via email confirming the offer and I will be in touch the following day Friday. Come Friday, I called 7 mins after opening hours and advised the agent is on the phone and left my message once again confirming my offer. I called again, she’s on the phone. Called again in the afternoon as I haven’t received a call back nor acknowledgement of my email. To call this time for the gentleman to insensitively tell me they’ve let the property to someone else….. As a women of colour, this is very concerning to be have your offer accepted and unknowingly taken back with no communication. Taking into Considering how they’ve handled the matter, I would not recommend their services or agent.
Penelope · 12 August 2022 · Brown & Merry Aylesbury
★★★★★ 1/5
TrustpilotBooking with Tayla
I went to view a property with my family. I had previously spoken to the agent Tayla and provided my details. At the property, we filled in the form to put an offer on the property. Everything seemed to go well! The following afternoon I received a missed call and voicemail from Tayla asking to confirm if we would like to go ahead with an offer. Having that I missed the call, I replied via email confirming the offer and I will be in touch the following day Friday. Come Friday, I called 7 mins after opening hours and advised the agent is on the phone and left my message once again confirming my offer. I called again, she’s on the phone. Called again in the afternoon as I haven’t received a call back nor acknowledgement of my email. To call this time for the gentleman to insensitively tell me they’ve let the property to someone else….. As a women of colour, this is very concerning to be have your offer accepted and unknowingly taken back with no communication. Taking into Considering how they’ve handled the matter, I would not recommend their services or agent.
Penelope · 12 August 2022 · Brown & Merry Berkhamsted
★★★★★ 2/5
TrustpilotDo not bother booking lettings…
Do not bother booking lettings insurance with them. It is a total nightmare to cancel and they will send you on a wild goose chase to do so. I called insurance directly, they said speak to lettings, they eventually got back to me and gave me an email to cancel with. They responded saying speak to insurance company. Seriously? Full circle. Do yourself a favour and book it yourself.
Patrick · 4 August 2022 · Brown & Merry Berkhamsted
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS - UNIQUELY INCOMPETANT
Having bought and sold many houses I have never received such inept, incompetent and just totally woeful service as provided to me by the Stony Stratford branch of Brown and Merry.They failed to manage my sale, communication was spectacularly awful, were in a total state of confusion and consistently failed to honour commitments.Upon signing up with them they performed a mail drop of the 'successful sale' of my property in the local area - without my consent. They sent me viewing appointments for houses elsewhere. They promised to call and didn't. They failed to return my keys despite numerous requests. All in all totally and completely amateurs.Final insult? Once my chain had broken down they dropped a business card through my door with the message "we'd love to sell your house" !!Please - trust me and avoid this company completely.
Mr · 31 May 2022 · Brown & Merry Berkhamsted
★★★★★ 5/5
TrustpilotA very fast and professional service
Aysha was amazing. Talked me through every single aspect of the process. Can't recommend her and her services enough. Thank you!
M · 12 May 2022 · Brown & Merry Berkhamsted
★★★★★ 1/5
TrustpilotVery poor
Very poor, pushed into an ealier move date when there was no oven, zero communication, sent wrong tenancy agreement, only getting the correct one a day before the move (copy and paste really, which when questioned told it can't be changed take this email as confromation that's ok). No commutation after moving in.
Richard · 7 May 2022 · Brown & Merry Berkhamsted
★★★★★ 5/5
TrustpilotMatthew at Brown and Merry
Matthew at Brown and Merry was really great and would definitely recommend using them as an agent in the future.Really friendly, helpful and knowledgeable
Neil · 19 April 2022 · Brown & Merry Berkhamsted
★★★★★ 5/5
GoogleSylvie is brilliant! Not only did she help pursuade my husband that the apartment we were viewing was absolutely perfect for us to downsize to, but her wise words also convinced my daughter and her friend to take the first scary leap into flat ownership at the other end of the property owning journey. And all this in such a fast moving market. Thank you.
Here's to a summer of all achieving our plans 😊🌞 with Sylvie and Claire's able assistance.
Janice · 17 April 2022 · Brown & Merry Wendover
★★★★★ 1/5
TrustpilotMK branch are the worst.
MK branch will require you to work with their mortgage advisor in order to view or make offers for their listings. Most agencies will ask you if you want that and probably will give advantages for those who do so, but specifically asking you to do that over the phone and lie to say the vendor wants that specifically, that's just utterly disgusting.
Silviu · 7 April 2022 · Brown & Merry Berkhamsted
★★★★★ 5/5
GoogleAlthough we didn’t find our next home with this company, Sylvie the senior estate agent was so helpful and matched our needs very well. A very professional estate agent and a real asset to the company. I would certainly bear her in mind if I need to move in future, thanks for your help Sylvie at Wendover branch.
Fiona · 24 March 2022 · Brown & Merry Wendover
★★★★★ 1/5
GooglePoor service
Tracey · 24 March 2022 · Brown & Merry Wendover
★★★★★ 2/5
GoogleNever used this estate agent
Graham · 23 February 2022 · Brown & Merry Chesham
★★★★★ 1/5
GoogleAvoid at all costs.
Francis · 23 February 2022 · Brown & Merry Chesham
★★★★★ 5/5
GoogleParticularly impressed with the communication in the lead up to exchange. Very responsive to emails/calls.PositiveResponsiveness, Professionalism
Clare · 11 January 2022 · Brown & Merry Aylesbury
★★★★★ 5/5
GoogleRecently sold an apartment through Brown & Merry, nothing but superb service, friendly, efficient and professionalism from Alan, Edward and Charlotte, most helpful and would firmly recommend using Brown & Merry again.PositiveResponsiveness, Professionalism
Elaine · 11 January 2022 · Brown & Merry Aylesbury
★★★★★ 5/5
GoogleStaff were very helpful and quickly arranged a viewing.PositiveResponsiveness, Quality, Professionalism, Value
Rasikh · 11 January 2022 · Brown & Merry Leighton Buzzard
★★★★★ 4/5
GoogleGood experience, sold a difficult to sell house under difficult circumstances. Good response and help from Helen and Martin, keep up the excellent workPositiveResponsiveness, Professionalism
Nigel · 11 January 2022 · Brown & Merry Leighton Buzzard
★★★★★ 5/5
GoogleBeth Stanbridge helped us with our morgtage. I would definitely recommend her.PositiveResponsiveness, Professionalism
Brandon · 10 January 2022 · Brown & Merry Chesham
★★★★★ 5/5
GoogleProfessional & Friendly Service, We recently bought a house through Brown & Merry and James The branch manager was excellent in keeping us up to date, and I am pretty sure if it was not for him we would not of been able to purchase the house, Thank you very much James!PositiveProfessionalism
Car · 10 January 2022 · Brown & Merry Chesham
★★★★★ 5/5
GoogleBarely a month before Christmas and in the middle of a pandemic, my outgoing tenants left my rental flat. Jo and Giverny were able to organise a number of viewings in quick order and a new tenant was found and moved in with a minimum of disruption and loss of income. Brilliant job.PositiveResponsiveness, Professionalism
Andrew · 10 January 2022 · Brown & Merry Tring
★★★★★ 5/5
GoogleOur house was on the market for two months with another estate agent, with only five viewings in that time.
I’d been impressed by the team at Brown & Merry - in particular Marcus - who proactively knocked on our door when he saw the For Sale sign to find out our requirements and to recommend some properties.
He was the only agent we had met during our house search who actively “sold” the houses to us when he took us around properties rather than just telling us to have a look. It was this that made us choose to swap to Brown & Merry.
Onboarding was smooth, marketing was excellent.
Charlotte took on our property and secured four viewings in just six days. After less than a week, she found the right buyer and secured us the asking price. Charlotte is organised, communicative, professional and even recommended the home we’re going to moving into.
After an unproductive two months with the previous agents, I’m very pleased we chose Brown & Merry.PositiveResponsiveness, Professionalism
A · 10 January 2022 · Brown & Merry Tring
★★★★★ 4/5
TrustpilotSophie and Nicole
Sophie might be young but she could sell snow to the Eskimos! Always got me new tenants within days, often with a choice! Nicole too has always been extremely efficient. Both put an awful lot of enthusiasm into their work. The best letting agents that I have used.
Lois · 5 January 2022 · Brown & Merry Berkhamsted
★★★★★ 5/5
GoogleBrown & Merry were the first agent we approached in Tring, and it was extremely fortunate that we did. From the beginning, Giverny took a great interest in our special situation and our particular needs. She worked steadily with us to find the perfect property for our family and supported us throughout the renting process and our move from London to Tring. We are now firmly established in Tring and would have no hesitation in recommending Brown & Merry to anyone seeking to rent or buy in Tring and the surroundings.PositiveResponsiveness, Quality, Professionalism, Value
Peter · 25 December 2021 · Brown & Merry Tring
★★★★★ 4/5
GoogleWe sold our house with Brown and Merry very quickly and they kept us informed along the way. Helen was always available and helpful when I spoke to her.PositiveResponsiveness
Katey · 24 December 2021 · Brown & Merry Leighton Buzzard
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
