Trusted Agent profile

Brown & Merry estate agents in Dacorum, Chesham, Aylesbury and 4 more

4.6

★★★★★ Excellent

1,958 reviews across 10 offices and 3 platforms

Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,958 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

1,815

Reviews on Google

All 10 offices

Yell logo

5.0 / 5

2

Reviews on Yell

All 10 offices

Trustpilot logo

141

Reviews on Trustpilot

Business-wide

Our offices

Brown & Merry's 10 offices, most reviewed first. Each has its own page.

Latest reviews from every Brown & Merry office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Ed was fantastic from first contact, he really listened to what we were looking for and was able to provide suitable options. He was accomodating with viewing times, knowledgeable about both the property and the surrounding area to an impressive level of detail. His politeness and friendliness left a lasting impression on us, and we were glad to offer a property through him as we felt in very good, trustworthy & capable hands. He was a tremendous help through the offer process, and we can't wait to move into our new home. Thanks!PositiveResponsiveness, Quality, Professionalism, Value

Mike · 24 October 2022 · Brown & Merry Aylesbury

5/5

Google

Nicole and Matt in the Lettings team managed the whole process extremely well, keeping us informed of all developments and the things we needed to get done. Together they gave us peace of mind which is always needed when moving home. They were friendly, adaptable, understanding but pushed when needed. A really good experience.

Raj · 24 October 2022 · Brown & Merry Aylesbury

5/5

Google

We had a great experience buying our first house through Brown and Merry. Matthew and Edward Cooper were attentive, informative and friendly throughout. I'd have no hesitation recommending them to others looking to buy or sell a property.

Greg · 24 October 2022 · Brown & Merry Aylesbury

5/5

Google

Thanks so much to Matthew in the Lettings department for helping us find our brilliant new flat. Even when we have issues, him and Brown and Merry have been quick to act and get back to us. I would definitely rent through Brown and Merry again and recommend to others.

Chloe · 24 October 2022 · Brown & Merry Aylesbury

5/5

Google

We dealt with Alan,Matt and Edd at Brown and merry in Aylesbury. From first point of contact they have been very professional and polite. Informing me of everything that was happening throughout the sale of our property. There was never any hard sales pitch when looking to market our property, they gave us plenty of time to think about our options and to look at other agents without feeling pressured. They provided evidence on what they believe we should price our house at. They are in a league of there own compared to other agents we had considered. With Viewings we had specific instructions, as we have a nervous cat and they where listened to. 10/10 A**** great Job guys Thank you.

Steven · 24 October 2022 · Brown & Merry Aylesbury

5/5

Google

Very happy to have chosen Brown & Merry with the sale of my property, needed more help as don't know or live in the area. Went through very smoothly with Alan & Charlotte's expertise. Wouldn't hesitate to recommend their services.

Chris · 24 October 2022 · Brown & Merry Aylesbury

5/5

Google

I would particularly like to mention Nicole Pringle from the Lettings Department who has provided an excellent service from beginning to end. She has been so efficient, always there with much needed help and advice, quick and responsive to our calls, knowledgeable and reassuring. If only every Agent was as impressive as she. Brown and Merry are lucky to have such an outstanding member on their team.

Claire · 24 October 2022 · Brown & Merry Aylesbury

5/5

Google

From the first meeting with Justin to value our property everything was handled superbly by the sales team. Excellent advice was given to us and our property sold after just one week. Would recommend brown and merry as first choice anytime.

Brian · 24 October 2022 · Brown & Merry Aylesbury

5/5

Google

Matthew was very good in organising our rental and understood our personal situation. The whole team was very professional and really helpful and good updates throughout. communication was brilliant via email and phone. Nothing negative about our situation And we're so glad everything worked out 100% to brown and merry! Thanks Matthew!

Noreen · 24 October 2022 · Brown & Merry Aylesbury

5/5

Google

We looked to sell our home in 2021 and initially went with a different agent. This was a huge mistake and we received very poor service. A friend recommended Brown & Merry and our experience could not have been more different. We suddenly had considerably more viewings and lots of communication. Due to not finding the right property we removed the house from the market for a while, which B&M fully understood, and when we were ready we went back on with them. Within two weeks we had a full asking price offer and have recently moved into our new home. Very pleased with the service received.

Jonathan · 24 October 2022 · Brown & Merry Aylesbury

5/5

Google

We have purchased our new home and arranged our mortgage through Brown & Merry. We have been dealing with Loren, who has arranged our mortgage and so much more, from day one of viewing the property. She has honestly gone above and beyond for our sale and to ensure that not only did we get the very best mortgage offer, to suit us, but to ensure that every step of the process has been as seamless as possible. We faced a couple of issues with the sale itself and Loren was always there to reassure us and push the sale forward for us, we honestly couldn't have done this without Loren. She has given us absolutely incredible service, is polite, friendly, helpful and kept in contact with us at all times. We just want to thank Loren for everything she has done for us and would most certainly recommend going to her for a mortgage or remortgage, no matter whether you are buying a house through Brown & Merry or not.

Emily · 24 October 2022 · Brown & Merry Aylesbury

5/5

Google

I contacted Brown & Merry regarding selling my home and have had a wonderful experience throughout this process. I have been in regular contact with numerous staff members at the branch especially Justin, Alan, Will and Aliya. They have all kept me in the loop with regards to the sale of my property, which I really appreciate. The other sale advisors over the phone have always been incredibly helpful whenever I have needed advice at that time. All staff have made me feel at ease and I am extremely happy to have successfully sold my property with their help within such short time frame. I highly recommend this company to anyone who is wanting to sell their property with the help of friendly and experienced staff.

Pauline · 24 October 2022 · Brown & Merry Aylesbury

5/5

Google

Matthew McEnery & Sophie Terry! 100% deserve more than 5 stars. They dealt with us. Understood our personal situation and was instrumental in signing for a property in a quick turnaround time successfully. Brown and Merry is a great company here in Aylesbury and will definitely recommend them and the staff. All very professional and with a personable approach. Don't hesitate to try them, I'm sure they can help you too! Thanks Mathew and Sophie! :)

Murtaza · 24 October 2022 · Brown & Merry Aylesbury

5/5

Google

From the moment we contacted Brown & Merry we were impressed. We sold two properties with this fantastic agent in three months and couldn't be happier with our decision to choose them. Justin came out to value both properties and was most professional, informative, answered all of our questions and we feel priced our properties correctly ensuring that we achieved plenty of viewings and pretty quick sales on both homes. We dealt with many of the team over the selling process and all were incredibly pleasant, approachable and professional. We would like to thank everyone but, in particular, Alan, Martin, Edward and Charlotte who all contributed to us experiencing uncomplicated moves. At all times they kept us informed of the process, were honest, transparent, caring, great communicators and truly professional in their approach towards us. All of the team at Brown & Merry are great and we would not hesitate to recommend them. Thank you very much.

Angela · 24 October 2022 · Brown & Merry Aylesbury

4/5

Google

I have dealt with Brown and Merry for the last 2 years. They have been utterly professional throughout and have always been ready to help me out when I had questions or queries over the sale of my property in Aylesbury. I have primarily been dealing with Edward and Martin who have always had helpful advice to give and been positive in their attitude towards the sale, even when I lost a little help (not in B&M but the solicitors). I would very much recommend them for anyone contemplating selling their property.

Jeremy · 24 October 2022 · Brown & Merry Aylesbury

5/5

Google

Rating only, no written review.

Frances · 23 October 2022 · Brown & Merry Hemel Hempstead

Agent replied · 22 October 2024

Thank you so much for taking the time to leave us a five-star review.

5/5

Google

I would like to say a huge thank you to Jake who helped me find my new property. He was very professional, knowledgeable and helpful throughout the process. He was always available to answer any questions I had. I highly recommend him.

Renata · 23 October 2022 · Brown & Merry Hemel Hempstead

5/5

Google

Not all heroes wear capes…! Jake went out of his way in helping sort out the heating of our property, even though he works in the sales team as there was no one in the letting team that was available. He took upon himself and went the extra mile for us. Our thermostat batteries were out of order and he went to Tesco’s to purchase batteries and made sure that we have a working heating system - Really appreciate your help Jake! Second to none service Jake!

Danyal · 23 October 2022 · Brown & Merry Hemel Hempstead

5/5

Google

Completed on my house sale today and I couldn’t have done it without Brown and Merrys excellent team. From evaluation and viewings to getting the exchange and completion over the line they have been extremely helpful. In such uncertain times you need companies like Brown and Merry who have your back.

Matthew · 23 October 2022 · Brown & Merry Hemel Hempstead

5/5

Google

Brown & Merry is an excellent company to deal with. They are professional, easy to liaise with, have warm and friendly personalities and are very knowledgeable. Tom is always confident and reassuring which immediately puts the client at ease when going through the various stages of the process. My thanks to Tom and Kevin for always being there for me. I have no hesitation in recommending others to Brown & Merry. Thank you Tom and Kevin.

CY · 23 October 2022 · Brown & Merry Hemel Hempstead

5/5

Google

Thanks team for selling our home, quickly and painlessly. Jamie was very knowledgeable and professional. Viewed a number of new homes with members of the team; Jake was amazing! When we arrived at houses he listened to what we were after and took it on board, he worked with us to find our new home. He kept an eye out for other properties that met our requirements and unlike a number of other firms they actually met our requirements.

Barnaby · 23 October 2022 · Brown & Merry Hemel Hempstead

5/5

Google

We had the pleasure of having Jake help us with valuing our house. He was very professional and honest with his valuation and took the time to really talk through everything. Although we decided not to sell we would definitely go back and use Jake again as he was fantastic from start to finish. A credit to Brown & Merry!

Jennifer · 23 October 2022 · Brown & Merry Hemel Hempstead

5/5

Google

I was very pleased with the service from Brown and Merry in selling my house. Jamie spent a long time with us getting our sale package just right and Tom was great with arranging and conducting viewings. (Even our cat loved him!) Communication was excellent, always able to solve any issues quickly. I would definitely recommend them as giving a personalised service that obviously values their customers.

Clare · 23 October 2022 · Brown & Merry Hemel Hempstead

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Brown & Merry is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Brown & Merry

Which Brown & Merry office has the most reviews?

Hemel Hempstead has the most, with 492 reviews rated 4.3 out of 5, followed by Tring with 422.

Where are the Brown & Merry offices?

The 10 Brown & Merry offices, by town:

  • Aylesbury: 5-7 Market Street, Aylesbury, HP20 2PN, HP20 2PN
  • Berkhamsted: 124 High Street, Berkhamsted, HP4 3AT
  • Chesham: 3 Market Square, Chesham, HP5 1HG, HP5 1HG
  • Hemel Hempstead: 57 Marlowes, Hemel Hempstead, HP1 1LE, Dacorum, HP1 1LE
  • Leighton Buzzard: 17 High Street, Leighton Buzzard, LU7 1DT, LU7 1DT
  • Newport Pagnell: 74A High Street, Newport Pagnell, MK16 8AQ, Milton Keynes, MK16 8AQ
  • Tring: 41 High Street, Tring, HP23 5AA, Dacorum, HP23 5AA
  • Wendover: Woollerton House, 7 High Street, Wendover, Aylesbury, HP22 6DU, HP22 6DU
  • Wendover Country House and Farm Sales: Woollerton House, 7-11 High Street, Wendover, HP22 6DU, HP22 6DU
  • Woburn Sands: 9 High Street, Woburn Sands, Milton Keynes, MK17 8RG, MK17 8RG
Has Brown & Merry won any awards?

Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent