Trusted Agent profile
★★★★★
1,958 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,958 reviews on three platforms, rated 4.6 out of 5 overall.
1,815
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
141
Reviews on Trustpilot
Business-wide
Brown & Merry's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe're currently purchasing a property through Brown & Merry and have secured a mortgage through their broker, Beth Stanbridge. Beth has been very approachable, supportive, and knowledgeable throughout the process; so much so we parted ways with our previous broker as it was clear Beth was superior. I would highly recommend using Beth Stanbridge to anyone considering purchasing a property through Brown & Merry!
5/5
GoogleBrown & Merry have been fantastic through the whole process of selling our house, from valuation right through to completion. Special mention must go to Charmaine Vivian who worked tirelessly- from marketing the property to negotiating with our buyer to liaising with solicitors. Charmaine's professionalism, organisation and tenacity kept the whole thing moving forwards, and her kindness and support kept us sane in the process. Can't recommend Brown & Merry, and in particular Charmaine highly enough. Thankyou.
5/5
GoogleWe are currently in the process of selling and buying a home at the same time for the first time which is of course a very stressful process, but with Brown and Merry, specifically Beth Stanbridge our mortgage advisor, we feel a lot more confident and supported in the process and heavily rely on her knowledge and expertise. She's very patient (lucky for us!) and always comes back in a timely and effective manner. Definitely recommend!!
1/5
GoogleRubbish Useless- I asked for call back Thursday from Newport Pagnall Manager Matt.Still waiting.
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards
1/5
GoogleVery bad experience with the letting team, not professional. feels like to work with a gangster.
5/5
GoogleBought a property through this estate agents. Highly professional staff's. Always good communication.
5/5
GoogleA really positive experience, the staff Matt, Lydia, Charlotte and Audrey could not have been more helpful and supportive. I would not hesitate to use them again in the future.
1/5
GoogleSelling a shared ownership house. Did not achieve the RICS asking price and kept suggesting the price should be reduced. Fees are high.....and cost me about 5% of my receipts from the sale. Over 14 months from confirmed sale to completion, they buyer having used a solicitor recommended by Brown & Merry who turned out to be inefficient, unreliable, and turned over at least 6 fee-earners before finally completing the sale.
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards
1/5
GoogleAn extremely poor service. It’s impossible to get a call back or update. The manager Matt is incredibly unprofessional and rude. I would never recommend them to buy or sell through. I recall after months of waiting around and the chain falling through getting an email letting me know if I didn’t like the way things were then they’d be happy to sell our property to someone else. The only way to speak with Matt is to make an appointment in his diary and physically go into the branch. Thankfully our seller reached out on Facebook to talk as even she couldn’t believe the lack of respect or service. Daisy is a real credit to this branch, she’s lovely, willing to help and will call to just check in even if there was no update to reassure us. Daisy is the only reason I held on with buying our new home so it’ll be a great loss for that branch whilst she is on maternity.
5/5
GoogleI have just had the pleasure of selling my home through Matt and the team at Newport Pagnell. From start to finish they have been professional and friendly, even at times when the stress was getting high Matt kept me calm and updated. If you are thinking of selling I couldn't recommend Matt, Charlotte & Lydia highly enough. Thanks Guys.
5/5
GoogleRecently used Brown and Merry's services for the sale of my property and they have been very courteous in helping us through any difficulties that arose and answered all our questions. Sarah was very professional for the sale and Linda was helpful in doing paper work. Also they had their own office-based mortgage advisor, Andrew Teacher. He is very good and helpful to us. Would definitely recommend to everyone.
5/5
GoogleRating only, no written review.
Thank you so much for taking the time to leave us a five-star review.
1/5
GoogleRating only, no written review.
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GooglePleasant experience so far. Sale agreed within 4 weeks. Good communication from all the team, kept informed throughout. Thank you.
5/5
GoogleOutstanding service from Loren. Really knows her stuff and explains things properly and is super friendly. Loren goes above and beyond and is always ready to answer any questions I have and reassure me. Absolutely over the moon with everything she has helped me with and would recommend her … highly!!!! Thanks so much Loren !!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleLoren Telford (Mortgage Services Partner) is amazing!! She has been so helpful with all our mortgages and we wouldn't go anywhere else!
5/5
GoogleCan not fault the service provided. As I had a brevement and had to sell my father's property. They liaised with solicitors to make the sale as smooth as possible, and went above and beyond. Huge thanks you to Alan and all the team at Brown & Merry.
5/5
GoogleWow, a team from the minute we made the first viewing. Everything we needed, nothing was too much for these guys. The broker in house did everything we needed. All the staff were friendly and professional. Even a follow up call from branch manager Alan. Couldn't ask for a better service. Take note, this is what a customer service should be like. Thankyou guys. We have our dream home.
5/5
GoogleI had a great service from the lettings side of brown and Merry as Nicole got on with the property going live straight away. Within a couple of days tenants were found, checked out and signed up. Nicole has had her finger on the pulse with all queries and has walked the extra mile in customer service.
5/5
GoogleWe recently purchased a property in the Bedgrove area of Aylesbury through Brown & Merry estate agents who were professional and courteous throughout the whole process . Special thanks to Martin who was very knowledgable and helpful and for dealing with any queries immediately . We would not hesitate to use them again in the future to buy or sell our property. Mr & Mrs Ruddy
5/5
GoogleMatt has been very accommodating from the very start. It took us time to search and view properties to rent, but Matt was persistent and patient in helping us find a place that suited my partner and I. He is responsive, prompt and always puts a smiling face which made our experience such a delightful one. Thank you again Matt! Until next time. :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Brown & Merry is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Hemel Hempstead has the most, with 492 reviews rated 4.3 out of 5, followed by Tring with 422.
The 10 Brown & Merry offices, by town:
Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
