Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
TrustpilotBrown & Merry in Watford started off…
Brown & Merry in Watford started off well in trying to sell my house but tailed off badly. They were enthusiastic and created a good pitch and brochure for our 3 bed semi in Silkmill road,Watford plus an open day . An acceptable offer came in quickly but the sale fell through after 4 months. We felt they did not do enough to monitor its progress and their communication was v poor. After it fell through they did nothing at all to create interest so we terminated their contract. Would not recommend. Rightmove have been far better
Mrs · 15 May 2023 · Brown & Merry Berkhamsted
★★★★★ 1/5
TrustpilotThe single most stressful and awful experience...
I let my flat through the Stony Stratford branch and then - against my better judgment - agreed to sell through them. I can honestly say, the entire process was the very worst, most time-consuming and stressful experience of customer service I've had the misfortune to be on the end of. I literally don't know where to start in warning you to avoid Brown and Merry at all costs. There might be one or two good people but overall the culture and service, right up to the highest levels of this company is utterly toxic. Just some of the nightmare scenarios included my lovely tenants being given early notice without my permission, two entire sets of keys being lost leaving us with no keys, overcharging on invoices, buyers being given wrong information, documents being lost, quite literally having to beg rude, inconsiderate senior staff for updates, and a total refusal to accept any responsibility for really serious mistakes or even acknowledge they happened. It took months and months to resolve. The nightmare ended with myself and my poor tenants, plus my buyer who ended up withdrawing from the sale, all out of pocket and agreeing it was the most awful, stressful experience of our lives. We removed our flat and sold it through another agent. Please avoid B&M at all costs.
Nina · 11 May 2023 · Brown & Merry Berkhamsted
★★★★★ 1/5
TrustpilotAbrasive and agressive sales call to try to get my business
I had a valuation from Brown & Merry and chose to go with another agent to sell my property as I felt B&M plan for selling was very agressive marketing that I didn't want to engage with. Since then I have had multiple calls to try to get my business. The most recent of which I found very uncomfortable; the woman on the call tried to make out I was stupid for not going with them 'I just don't understand why you wouldn't want more viewings and more offers' and then went through my current listing critising it and trying to sell their marketing plan. To finish the call as she would not listen to me saying I did not want to change my current plan of listing I had to tell her that I found her very abrassive and argumentative and no means no!
BK · 13 April 2023 · Brown & Merry Berkhamsted
★★★★★ 5/5
TrustpilotI recently visited Brown & Merry in…
I recently visited Brown & Merry in Watford for the first time, and I must say, I was extremely pleased with their customer service. Will Parkinson was especially helpful and charming. I highly recommend paying them a visit if you're in need of assistance, as I am confident they will go above and beyond to help you achieve your desired outcome.
Armand · 13 April 2023 · Brown & Merry Berkhamsted
★★★★★ 1/5
TrustpilotExtremely unprofessional behaviour.
Extremely unprofessional behaviour.. the employee Nicole literally shouts over the phone and her tone is so rude, you have to chase around for months to get an appointment for repairs..
Ume · 5 April 2023 · Brown & Merry Berkhamsted
★★★★★ 5/5
GoogleFabulous service from wonderful staff. Thanks to Karen and Sylvie for their advice and making our sale very easy. Great communication and very professional.
Steph · 24 March 2023 · Brown & Merry Wendover
★★★★★ 5/5
GoogleHighly recommend the Brown & Merry Wendover team - Sylvie and Claire were friendly and professional throughout, and they went above and beyond progressing our purchase. Thank you!
Abby · 24 March 2023 · Brown & Merry Wendover
★★★★★ 5/5
TrustpilotBrown and Merry helped me from the…
Brown and Merry helped me from the beginning of my sale to the completion. Martin, Justin, Allan and Charlotte answered all my queries, helped me with my papers, updates over the phone and regular emails, going to them in person. All sales advisors were helpful and polite.
Pauline · 13 March 2023 · Brown & Merry Berkhamsted
★★★★★ 5/5
GoogleAmour and Charmane were a pleasure to deal with 😊 …
Shane · 23 February 2023 · Brown & Merry Chesham
★★★★★ 4/5
GoogleHelpful and friendly
Justin · 23 February 2023 · Brown & Merry Chesham
★★★★★ 5/5
TrustpilotAmazing customer service
Booked a second viewing last minute at a property we have agreed to purchase in Aylesbury. William, who accompanied us for the first viewing and has been good with communicating, came at half 5 (after he had finished) for an agreed 15 min slot. However he stayed for 45 mins with us and it was extremely helpful and beneficial.
Tyler · 22 February 2023 · Brown & Merry Berkhamsted
★★★★★ 1/5
TrustpilotVery unprofessional
Very disappointed with this Agency , once we put the house on the market we basically never heard from them . Only one call after a week and that’s it . Don’t expect any form of communication from them , we lost 3 months waiting for nothing to happen .
Alessandra · 17 February 2023 · Brown & Merry Berkhamsted
★★★★★ 1/5
TrustpilotAvoid search them up on TikTok
Brown and merry in Watford are top class scammers Claimed to be professional will turn around and steal your money Don’t rent from them Avoid at all cost
Collin · 16 February 2023 · Brown & Merry Berkhamsted
★★★★★ 1/5
TrustpilotVery disappointing service
Very disappointed with the level of service from the Stony Stratford branch.I entrusted them to sell my property for me, very poor and almost non existent communication from the branch including keeping an eye on proceedings with my buyer (first time buyer) which ultimately led to the upper part of the chain pulling out after 20 weeks when it came to light that my buyer had barely even started the process.A costly and very stressful experience.
MD · 13 February 2023 · Brown & Merry Berkhamsted
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS!!!
MK branch has constantly facilitated a service which borderline harassed me on my way out, poor communication, a complete inability to take any information down, and refused to give me correct information such as the inventory from when I moved in.Zero control over their awful landlords either!
Joe · 4 February 2023 · Brown & Merry Berkhamsted
★★★★★ 5/5
GoogleTayla Honour at Brown and Merry lb provided a fantastic service today at a flat viewing, she was very pleasent and informative, I will ask for her next time.
Carl · 24 January 2023 · Brown & Merry Leighton Buzzard
★★★★★ 1/5
TrustpilotOverall poor experience, there are better out there
A sample of our experiences trying to sell through their Aylesbury branch:- Let us down with appointments on both our property and one we were hoping to view.- Gave us poor advice on revaluing our property, advising a value that missed the Right Move trigger amount by £1k meaning new alerts weren't sent.- Cancelled appointments without telling us.- Generally low quality of staff, demonstrating limited experience in the market.In the end we cancelled with them, but they refused to waive the contract, instead insisting we sat on our hands for 3 months until it lapsed and we could appoint a better agent.
Therapor · 24 January 2023 · Brown & Merry Berkhamsted
★★★★★ 5/5
GoogleMatthew has been a tremendous help in helping me find my new flat, on top of that he made everything smooth in terms of processing, The tenancy to setting up my utilities to get me started until i get settled in my new home, i highly recommend them.
Rhiz · 11 January 2023 · Brown & Merry Aylesbury
★★★★★ 5/5
GoogleExcellent service from TAYLA HONOUR. Appreciated her knowledge of the industry and caring attitude.
Peter · 11 January 2023 · Brown & Merry Leighton Buzzard
★★★★★ 5/5
GoogleSopke to Taylor lettings today about renting a property she was really helpful with all my needs
Michelle · 11 January 2023 · Brown & Merry Leighton Buzzard
★★★★★ 5/5
GoogleA very smooth rental process. Olivia Laine was very thorough and put me at ease in what was a stressful time. Would recommend Brown and Merry Estate Agents for tenants.
Emma · 10 January 2023 · Brown & Merry Tring
★★★★★ 5/5
GoogleCharlotte and the team at Brown & Merry in Tring were really helpful with respect to our recent move. Charlotte was always friendly, approachable and responsive, and worked hard to get quick answers to any questions that we had. The moving in pack was a nice touch too!
Neil · 10 January 2023 · Brown & Merry Tring
★★★★★ 5/5
GoogleExcellent service from start to completion from Brown and Merry Tring. Yvonne was amazing, went above and beyond with the whole sale process. Efficient and always helpful for updating the process and getting everything back on track when it had stalled . Thank you so much Yvonne. Peter and May
Peter · 9 December 2022 · Brown & Merry Tring
★★★★★ 5/5
GoogleReally impressed with the service I received from the Letting agents at Brown and Merry. They were very efficient from the beginning and found me a tenant within a matter of days. I have dealt with several agents as a Landlord and I would definitely recommend using them.
Laura · 9 December 2022 · Brown & Merry Tring
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
