5/5
Ryan Whittaker who I believe is new to the brown & merry team. Is excellent helped me with many questions always going the extra step and made me feel comfortable and can’t thank him enough :)
Trusted Agent profile
★★★★★
1,958 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,958 reviews on three platforms, rated 4.6 out of 5 overall.
1,815
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
141
Reviews on Trustpilot
Business-wide
Brown & Merry's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Ryan Whittaker who I believe is new to the brown & merry team. Is excellent helped me with many questions always going the extra step and made me feel comfortable and can’t thank him enough :)
5/5
I highly recommend Naeem Zaman to navigate you through the purchasing process. Naeem is skillful and experienced and will always be at hand to answer any questions you may have. 5 stars all the way.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
Jade was Amazing from start to finish 2 days and contracts signed. Great communication, professional, understanding and extremely knowledgeable. Fantastic. Thanks Jade.. A1++++++++
5/5
Andrew Graham is a total legend. He was very professional and was able to help us secure a flat in a week. He's work ethic and that of his team was second to none. Thank you Andrew
5/5
Nothing but 5 starts for Jade and Andrew, both have been so friendly and fast with responses. I have nothing negative to stay about the process and can't recommend Brown and Merry Letting team enough.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
Both Jade and Andrew were wonderful and extremely helpful. Jade was lovely and made the viewing process easy and simple. Andrew was very helpful and informative when sorting through the application process.
5/5
Really recommend Jade, she has been nothing but helpful during the process. As my first place she has answered all the questions I have had and has been very professional and efficient with arranging another viewing for us. Jade has been very professional and amazing at making sure we are able to move in on the date given.
5/5
Had a nice experience dealing with them when bought a property in MK. I have used one of their mortgage advisor, Naeem, and he was a very nice professional who did his job perfectly. I would recommend them again
5/5
I highly recommend Naeem Zaman as Mortgage advisor. He has been extremely helpful, knowledgeable and efficient in helping us to secure the mortgage. I could not have asked for more, many many thanks!
3/5
Worked brilliantly to find a retirement flat for my parents and to sell their house for them. They couldn't do enough. However, our house was on the market with them and we had no communication at all until 3 months later when we decided we weren't going to bother!
Hello, I am sorry you feel this way please email me at complianceresidential@sequencehome.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
Naeem at Brown and Merry Leighton Buzzard branch, good old fashioned customer service, great communication at all times, looking out for the best products to offer and in depth product knowledge. Thank you for a wonderful service.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
Stay away from this agency, specially Ellie and Emily. They don’t find you a property and take a large deposit that they don’t refund. They’ll ask you for so much information to make sure they can reject your offer after taking the deposit payment. It’s a shame you are doing this to people. I’ve lost £350 with them and ain’t got the promised apartment because the landlord suddenly doesn’t like my profile. I’ve asked them to find an alternative and they agreed but I haven’t hear anything from them after 2 weeks. They just take you money and stop working so be careful and go to a reputed agency. I don’t recommend this agency, specially dealing with Ellie and Emily who seem very arrogant and unprofessional
1/5
Would have scored lower if possible, service is great up until they have your money and then you’re bottom of their priority list. Both me and the landlord are equally as frustrated and find the level of service ridiculous. Been instructed several times (verbally and written) to return my deposit and they keep changing what information they require despite landlord advising them to release the deposit. Asked twice for my deposit holding information and not been given it, contacted DPS who have no record of my deposit. Constantly having to contact them for updates for what should be a very simple and straight forward process. And on top of all of this you then get attitude from them when you voice your dissatisfaction about the service they’re providing. Couldn’t be happier than I am no longer renting a property through them and would avoid them at all costs moving forward
5/5
I would recommend Andrew and Jade to anyone looking to rent! They have been so helpful, answering my million and 1 questions, taking us back to the property to measure bits we need and being professional all the time! As first time renters we couldn’t have been happier to work with them and appreciate them finding us our first little home!
4/5
Our move was particularly tricky but the whole team pulled together to get us to completion. Faye especially has been amazing, to know I could pick up the phone at anytime and be reassured by her warm friendly manner was invaluable. Thank you, Faye.
Thank you for your superb review. Best wishes, Lucy, Customer Relations.
5/5
Had the pleasure of working with Naeem Zaman, Senior Mortgage Services Consultant at Brown and Merry in securing our first buy to let property. His knowledge and experience were exceptional and we look forward to using his services again in the future
5/5
Moving house can be very stressful, but Faye provided a very professional and personal service from start to finish. She was always quick to deal with any issues and nothing was too much trouble. Thank you for making our move such a pleasant experience!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
Jade has been excellent. She was professional throughout. She listened and patiently answered all of our questions. She made the process simple and easy to understand for us, and we really appreciate it. Definitely recommend to anyone looking to rent a property.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
Jade was our first contact when trying to rent our new home and she was friendly and efficient from start to finish. Andrew helped along the way with us complicating the application process, nothing stopped them from learning and trying to solve problems for us. We highly recommend the team and we are so grateful for all your help with our move.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
Received help & support through out the entire process of buying a new home. After a negative experience with another estate agent, Brown & Merry were excellent. Big thank you to Scarlette.
5/5
Just rented a flat through Stephen Coundon. Hands down, the best letting agent in town! Bloke works all the hours under the sun and nothing was ever too much for him. He made the whole process from start to finish easy and effortless. Totally class and I could not recommend this guy, and Brown & Merry, enough! Thank you Steve!
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
The lettings team treat customers really well. Elliott was very helpful on the phone where most other agents would have hung up wanted to give 5 stars just because of that small difference. Thank you.
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
5/5
Brown & Merry sold our house after a very messy break up with no communication between myself and my ex other than a solicitor. Brown & Merry assisted in getting the house sold under very difficult and some what frustrating circumstances. They made it as smooth as possible from start to finish. I can't thank Kevin, Tom and Jamie enough for their professionalism, understanding and integrity throughout the whole process. Thank you for getting it done and I'm now able to move forward with my life, I'm ever so grateful.
Thank you for your excellent 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
Rating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Brown & Merry is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Hemel Hempstead has the most, with 492 reviews rated 4.3 out of 5, followed by Tring with 422.
The 10 Brown & Merry offices, by town:
Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.