5/5
Rating only, no written review.
Agent replied · 9 November 2024
Thanks for the 5* review! Best wishes, Lucy, Customer Relations.
Trusted Agent profile
★★★★★
1,958 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,958 reviews on three platforms, rated 4.6 out of 5 overall.
1,815
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All 10 offices
2
Reviews on Yell
All 10 offices
141
Reviews on Trustpilot
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Brown & Merry's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thanks for the 5* review! Best wishes, Lucy, Customer Relations.
5/5
All perfect, Ellie was super helpful, thank you :)
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
Jamie and the team were always there for us from valuation to completion of the sale of our house with excellent guidance and advice.
5/5
I would just like to thank all the team at Brown and Merry Tring for making my house sale and purchase such a pleasurable experience .Also making good advice on a choice of solicitors Matthew Waite.Thanks once again to all the Team.
5/5
Yvonne Nichols was so helpful and supporting in the process of purchasing my property. Thank you Yvonne.
Many thanks for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
Excellent service Emily and Ellie were so helpful in finding me a rental property. The process was extremely smooth thanks to their help and professionalism.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
2/5
Sadly the person who showed us round the property was new to the company and had no information to share about the property. It seems obviously I know but if agents are trying to sell a property you would think they would make sure some of the keys points about it were known . To be honest I felt a bit sorry for the young chap that showed us round he did his best but clearly didnt know much about it.
5/5
From start to finish the people at Brown & Merry Tring were very professional, helpful and above all friendly, Olivia, Yvonne, Charlotte Gemma and Jaime where all of the aforementioned and more, would always recommend Brown & Merry to anyone.
1/5
I do not believe for one second that these guys are transparent. Having an appointment posponed by the estate agents for more than a week after an initial enquiry and then an appointment cancel because supposedly an investor had come in and made an offer prior to our conversations that was accepted before my initial viewing. I dont believe for a second that this is played fairly, never mind karma always comes back to bite those that deserve it. I have removed myself from their mailing list as a buy to let investor.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
Thank you to Ellie for providing us with an exceptional service with Brown and Merry so far. Ellie has helped us to find and secure our dream place and has been reassuring, helpful and professional throughout.
5/5
Ellie McKeown was amazing. She went above and beyond, all hours of the day. Secured a same day viewing. Kept me informed throughout the process. Really speedy replies to all my messages. Felt really comfortable and really glad we had her throughout. Made the whole process a lot less stressful. Couldn’t ask for anything more! :)
5/5
I was looking for a flat to rent in Tring for quite a while. I had tried many different estate agents but I have to say the Brown and merry had the best communication and flexibility out of any of them, Especially Ellie who was always quick to respond and very helpful whenever I had a question about a property. Would recommend to anyone
5/5
Brown & Merry have been very helpful throughout the process of renting our home. Any questions were always answered promptly and Ellie was always very helpful and friendly.
Many thanks for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
I was going through a very stressful time of my life trying to find a new home for me and my son. Ellie and Emily were great and straightforward all the way through my application and secured us our dream flat, Thankyou girls!
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
4/5
Apart from a bit of a delay with getting the official offer paperwork completed, we found Brown and Merry really helpful, especially Yvonne, who coordinated the purchase very professionally, kept us up to date at each stage and answered lots of our questions!
Many thanks for your outstanding review. Best wishes, Lucy, Customer Relations.
5/5
Looking for a new home can be daunting at times. Huge thanks to Ellie of Brown and Merry for taking care to hear my needs and find us the perfect home. Prompt viewing and we were able to finish paperwork. Great company overall
5/5
The team at Brown & Merry have been fantastic. Having dealt with them for many years, they have been consistent, reliable and responsive, as always. Charlotte, Yvonne & Jamie have been particularly efficient throughout the last transaction. Thank you.
5/5
Brown and Merry Tring were great throughout my moving process. From being shown around the property by a friendly, helpful agent to signing documents and always being on-hand for any queries. They have made a potentially stressful process a pleasure.
4/5
I would like to thank the Team at Brown & Merry for getting this over the line. I cannot thank Gemma enough personally for all the support with myself getting my credit file in line to achieve this. The ongoing support from her has been first class. The process was pretty straight forward, however there was a real stressful moment when the mortgage offer was not uploaded to the portal. We received some wrong info from many parties which forced me to take action myself to ensure it was completed. It felt as though at times we were left in limbo and we were the ones chasing, rather than being informed and keeping us updated. That being said, after the confusion, Yvonne and Jamie were excellent in mopping up the mess and getting it over the line with our solicitors, thank you. I would use the team again and again. Alex and Scott
5/5
We’ve just exchanged on a house in Tring being sold by Brown & Merry and it was a pleasure to deal with the team there. From the initial viewings with Charlotte, to the regular updates from Jamie (and Yvonne whilst Jamie was away) regarding the chains progress. We’d highly recommend using their services!
5/5
I cannot recommend Brown and Merry (Tring) highly enough, especially Charlotte!! In less than 5 days she had viewings arranged and an offer I accepted. Charlotte is probably the best agent I have dealt with in 30 years of buying houses.
5/5
I can highly recommend Brown and Merry Tring, Jamie, Charlotte and the rest of the team. Our sale was subject to probate and required an extra degree of sensitivity which the team got just right. The valuation was sensable and the property sold quickley. I can not fault the comunication which managed our expectations perfectly. Great job!!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Thomas and his team were absolutely brilliant from day one. It was a tricky situation selling my mothers house and finding a suitable new home within a very limited time frame. They were really helpful and made the whole process much easier with their knowledge of properties in the area. I would highly recommend Thomas to anybody looking to buy or sell their home.
5/5
If you are looking to sell your home in and around the Tring Area, than at the very least consider giving Brown & Merry Estate Agents a call. You have nothing to lose and everything to gain ! They have sold our last 2 properties and in both experiences I cannot fault there professionalism throughout the whole process from your initial conversation with them to the last one. Selling your home is and can be a very emotional journey and not one you tend to go through very often. So for me picking the right Estate Agent plays a very important role as well. I found the entire team and particular Jamie Dyson very sincere, honest and truthful with all our conversations we had over the sale, which certainly makes the whole process so much easier when you are having to make so many key decisions. I was always able to go direct to Jamie to ask for his advice at all times relating not only with the sale/marketing of our home, but anything else related to the entire sale process. I cannot thank Brown & Merry enough again !
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Brown & Merry is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Hemel Hempstead has the most, with 492 reviews rated 4.3 out of 5, followed by Tring with 422.
The 10 Brown & Merry offices, by town:
Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.