Trusted Agent profile
★★★★★
1,958 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,958 reviews on three platforms, rated 4.6 out of 5 overall.
1,815
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
141
Reviews on Trustpilot
Business-wide
Brown & Merry's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCan't recommend Martin enough. Would recommend both him and Brown and Merry to anyone thinking of moving.
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWe contacted brown & merry through…
We contacted brown & merry through there wendover branch based in buckinghamshire. They arranged a viewing very polite and knowledgeable lady. Property was lovely just what we wanted. Then they informed us it was being sold through an auction by Iam sold.This is where the problems started. Having never purchased a property by auction before they put me in contact with iam sold who agreed a price with the seller I then put down a non refundable deposit which was a massive mistake. Unfortunately the sale could not be completed because of problems with the lease and we lost our deposit. I must add I done all my research and had a mortgage agreed in principle. So although it’s not all brown & meets fault. They should not deal with this dodgy auction company and any who gets advice to by property through an auction site please take my advice and go through normal channels.
5/5
GoogleSuch a helpful and very patient collection of professional staff. I have nothing but good things to say about every one that I came in touch with
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleJamie and the team at Tring were all very professional when dealing with my house purchase. They willingly dealt with all my queries and have remained extremely supportive throughout. Thank you.
5/5
GoogleReally pleased with the level of service provided throughout the journey to our new home. Jamie has been instrumental in making this happen for us. We were so close to giving up when our chain collapsed, however Jamie never gave up - he kept in touch regularly to understand our situation for the property we were selling and kept us in the loop on this property at all times. I am really pleased with all the support and customer service from Brown and Merry - would definitely recommend.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotBrown & Merry Hemel Hempstead…
I used Brown & Merry Hemel Hempstead branch and spoke with Eliot and Stephen. From the very first contact I had with Eliot I was pleasantly surprised of how informative he has been with communications. I felt I was a valued customer to them. I noticed property and contacted Brown & Merry and everything was smooth running from there. All the staff I spoke with were polite and professional. Eliot phoned me back when he said he would. He was also able to squeeze me in to view properties at short notice, which I was very pleased with. It is stressful, looking for a new property to move into, and I felt that Stephen was very informative with every property showed me. All my questions are answered, and if he didn’t know the answer, he got back to me. I had to nip into the branch to sign the paperwork and receive the keys and Eliot and Stephen could not have been more helpful with helping me navigate around the process of renting. Any questions I had was investigated before responding back to me, which made me feel confident with the company. I’ve been in the property over a month now, and I am very happy with my decision. I’ve had no surprises since moving in regarding misinformation. I could not recommend this branch more. Thank you guys.
5/5
GoogleVery good dealing with company, Anthony was a great help and would def recommend!
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe recently sold our house with Brown & Merry in Chesham, we were really pleased with Anthony’s attention to detail and personal approach. Anthony’s colleagues were also so wonderful, helpful and easy to work with. Thanks all!
Hello Tom, Wonderful to read your kind review and thank you for your 5*!
5/5
GoogleBeth has been brilliant, so helpful and a made everything seamless so thank you!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFrom start to finish Nicole Sophie and Jodie, made the experience stress free they worked at speed to ensure that my family could move into the house on the day which we had requested, they were always in contact and informed us of everything that was happening and that was required. I cannot praise the lettings team at aylesbury branch enough thank you for all your hard work!!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for your 5* review.
5/5
GoogleRating only, no written review.
Thank you HK!
5/5
GoogleAmazing service from Eliot. Would recommend these agents.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleElliot and Stephen were both very reliable and great communication through the whole process, definitely recommend them ☺️
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GooglePossibly the worst estate agents I have ever come across.. very little communication from them after viewings to which I sat in on a few and they hadn't a clue on how to sell a property, constantly left lights on when viewings were conducted(whilst I was at work I even left notes by the door to remind them to turn off lights)and was then told by Kevin that this never happened.I quickly realised after 3 months how appalling this branch of Brown and Merry were and swiftly gave them 28days notice I went with another local estate agents in Hemel Hempstead and sold within 5 weeks (full asking price) I have also seen other properties on the development where I live still on the market with them after eight months I wonder if this is because there sales rate per month is very poor indeed...Avoid at all costs!!
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleSuper responsive and helpful service from day one. My renting situation was not usual as I’m going through insurance yet Eliot was so easy to work with and helped me chase up regarding important questions. He made the process much less stressful. Thank you 🤩 …
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a viewing today with Elliot who was absolutely Fab! He got me booked in for a viewing super quick and accommodated changing times on short notice really well which I hugely appreciated! All questions were answered efficiently and was very helpful on all enquiries. Thank you so much!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleJust had the viewing with Eliot from Brown & Merry letting agency. He gave us a warm welcome at the property and provided all the necessary information. He's had a very good communication and flexible scheduling. Much appreciated ! Thanks.
Thank you for your fantastic 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleExceptional Service and Expertise I recently had the pleasure of working with Naz from Brown and Merry to buy my property, and I couldn't be happier with the experience. She provided excellent guidance throughout the entire process. Kevin was incredibly responsive to all my inquiries and went above and beyond to ensure that every step of the purchasing process went smoothly. They were transparent and professional. Furthermore, their attention to detail in presenting the property was remarkable. Overall, I highly recommend Brown and Merry for their expertise, dedication, and outstanding customer service.
Many thanks for your outstanding recommendation, kind words and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service from the team! Eliot and Stephen have been a constant line of support throughout the process and always were quick to respond to any queries we had. My flat mate and I couldn't be happier with the property and the help we've had from Brown and Merry in finding our new place. THANK YOU!!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotBeware and Brown and Merry tenants before you let it but. I am unfortunate enough to have Brown…
I am unfortunate enough to have Brown and Merrys letting tenants as my neighbours. For over a year they have been making my life a misery with noise , aggression , anti social behaviour, shouting , down slamming and arguments on a daily basis. I have no peace and no quiet and absolutely no support from the lettings agents. They do nothing and they appear to value the measly 10-11% of a 2 bed rent in tring (£100 tops ) above any owner. Perhaps they are as intimidated by the tenant as others in my road are but it is their job to deal with nuisance noise and breaches of tenancy. They do nothing and rarely acknowledge my emails. I’m a pretty easy going human but this is so irresponsible to others that Brown and Merry get 1 star ONLY because I have to give it to them. Beware moving into any property , as owner or tenant , that has any Brown and Merry tenants nearby that could impact your life. Exercise caution if they are involved as they truly care about no one but their commission. I’m disgusted.
5/5
GoogleWould highly recommend Naeem for anything mortgage related. His knowledge and expertise is second to none. From start to Finish he has been brilliant. If I could it would be 10 stars. 🤩 …
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am an old,disabled man and 2 months ago I registered my rental requirements with every agent in Hemel Hempstead .Only Brown and Merry came with up the perfect flat and they set up a deal before the property was even on the market. Steve and Eliot are to be commended for finding the ideal flat for my specific needs and the perfect tenant for the first time landlord.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had a positive experience renting a property with Ellie from Brown and Merry. Really responsive to emails and queries, and helped us move very quickly.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Brown & Merry is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Tell us what you need and up to 3 trusted local agents will be in touch.
Hemel Hempstead has the most, with 492 reviews rated 4.3 out of 5, followed by Tring with 422.
The 10 Brown & Merry offices, by town:
Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
