Trusted Agent profile
★★★★★
1,958 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,958 reviews on three platforms, rated 4.6 out of 5 overall.
1,815
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
141
Reviews on Trustpilot
Business-wide
Brown & Merry's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleEllie was brilliant and I would thoroughly recommend her. She was very good at keeping the process moving quickly and had excellent communication with me throughout. It was a completely stress free experience which I much appreciated!
Many thanks for the great recommendation, 5* review and your kind words Zoe. Best wishes, Lucy, Customer Relations.
5/5
GoogleEllie and Emily at Brown & Merry Tring were absolutely amazing in securing our rental, and went above and beyond in making the process as smooth as possible. A lovely, friendly team who made what is usually a stressful process very streamlined and stress free. Thank you!!
Kaitlin, thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI received a phenomenal service from Jamie and the team, and I cannot thank them enough for all they did for us. I initially signed up with Brown & Merry's main competitor, and they made virtually no effort in selling my property. Once their abject failure became apparent, I jumped ship to Brown & Merry. The best decision I've made recently. From day one they were extremely professional, organised new pictures of the property, and secured viewings quickly. The second person that viewed the house, ended up buying my place in record time. I cannot recommend them enough, and hope my experience helps you to take a leap of faith with them.
Many thanks Dean for for taking the time to leave us your amazing recommendation and 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI recommend Brown and Merry Tring, the whole team, but especially Jamie and Charlotte worked hard to help us sell our house (first viewing!) and secure our new home. In a difficult market they kept us updated and informed the whole way through and were so patient with our questions. Gemma the mortgage advisor also worked above and beyond to try to get us a good deal in a time when rates were soaring. We will always be thankful for the teams’ professionalism, good advice and for our new home. Thank you!
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWould give no stars if possible
The worst estate agents I have ever come across. Abysmal customer service and unprofessional ‘agents’.
5/5
TrustpilotExcellent Service
Have been dealing with Brown & Merry in Newport Pagnell for some time now and have always been pleased with the service. Both Matt and Lydia are great people, who with the hiccups I have had, through no fault of theirs, have always been positive and kept me going (and sane!!) Lydia is always very helpful, friendly and keeps me up to date. Also a shout out to Audrey who has been there for a long time and always lovely when I speak to her. Thank you all for your help.
5/5
TrustpilotExcellent Service
Have been dealing with Brown & Merry in Newport Pagnell for some time now and have always been pleased with the service. Both Matt and Lydia are great people, who with the hiccups I have had, through no fault of theirs, have always been positive and kept me going (and sane!!) Lydia is always very helpful, friendly and keeps me up to date. Also a shout out to Audrey who has been there for a long time and always lovely when I speak to her. Thank you all for your help.
1/5
TrustpilotWould not recommend to anyone
Would not recommend to anyone, in fact would recommend to stay clear! Poor experience and unprofessional staff. Just look at ALL the other 1 star reviews, they all have a common theme… go else where.
5/5
TrustpilotThe lettings team at Tring
The lettings team at Tring, Joanne, Ellie and Emily, have again been brilliant in finding good tenants in record time once my rental flat became vacant. They never fail.
5/5
TrustpilotQuick and efficient service from a…
Quick and efficient service from a young team of professionals who were friendly and very helpful.
5/5
Trustpilot2nd time with dealing with the Newport…
2nd time with dealing with the Newport Pagnell branch and i can honestly say the service has been excellent.Initially dealing with Matt the manager and then Lydia, i found her really pro active and great to deal with and that's coming from a self confessed control freak, so i have a tendency to micro manage the process but wasn't necessary. The sale hasn't exchanged or completed so this isn't an after glow relief review but if it fails it certainly won't be the fault of the agents.
1/5
GoogleThe energy in the branch is a little unwelcoming …… not a possible vibe . I was told incorrect information about being able to get a mortgage on unity builds, by the senior sales negotiator and manager of the branch. Incredible that they both were confident that it’s possible to get a 5% deposit mortgage as brown and Merry are part owned by skipton building society and they do these mortgages However , I was just told the complete opposite by another member of their team in the office via email when I specifically followed up. I’d say trust your own judgment when choosing your estate or letting agents when it comes to buying or selling … hope it helps
Thank you Richard for making us aware of your experience, please do contact us via complianceresidential@sequencehome.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am really Happy with the service from Brown and Merry.My heartfelt thanks to Mr.Elliot who helped and supported me throughout the process of renting a house.He respond very quickly to all my queries,from viewing to key handover all the informations given were clear Throughout the process the communication was Excellent.I really recommend Brown and Merry to everyone who search for a professional and expertise Team to find their pleasant house.Mr.Elliot is a confident,pleasant and reliable professional whom you can approach.Thank you Team Brown and Merry.
Thank you Swathy for your 5*'s and kind comments! It is wonderful to see another positive review left for our local and hardworking team. Kind regards, Scott @ Customer Care
5/5
GoogleI was seen to by a member of the lettings team. He was amazing. The best customer service I have had in a long time. Was happy to help as much as he could. Would highly recommend.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleAfter a few teething problems settling into our new home, both Eliot & Steve have been super helpful & prompt in resolving them successfully. Brown & Merry are a 'cut above' most other Estate Agents.
Hello Beryl, Wonderful to read your kind review and thank you for your 5*!
5/5
GoogleI recently had a viewing with Elliot. He was so helpful he was really polite. Even though the House wasn’t quite right for us, we would be keen to work with him in the future to find our new home.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust had a viewing with Eliot from Brown and Merry and was the best experience. Even though we arrived slightly late given the traffic from London, Eliot turned around to meet us back at the property and showed us around. We had a lovely chat with him about the property, the area and letting agents and looking forward to using this agency more!
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service by Brown & Merry. Extremely pleased with Eliot, he went out of the way to show us multiple viewings on a single day. Eliot was constantly communicating with us and was extremely responsive to accommodate our requests. Much appreciated!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI came to Brown and Merry with some very challenging requirements as I needed a 6 month rental that would also allow dogs all within a couple of weeks. I have to say that they and in particular Eliot were excellent and went out of their way to find me options and set up viewings which resulted in me finding the perfect flat for our needs. We have since moved in and the whole process has been very slick and communication has been excellent. I also tried a competitor agency who could not have been less helpful and were simply not interested in trying to help me out, so the contrast was stark indeed.
Thank you for taking the time to leave us your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally nice treat and charming experience with Jade (one of the agents). The letting process went smothly and Jade was really attentive all the time. We even received a welcoming box! Overall 10/10 :)
Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThis will be the 2nd year of letting out our property with Brown & Merry Leighton Buzzard, and it has been such a smooth and stress free process. Andrew and Jade have been incredibly helpful, answering any questions we have and keeping us up to date throughout the entire process. Would definitely recommend to anyone looking to let a property. Thank you for all of your help.
Thank you for taking the time to leave us your fantastic 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe instructed Brown and Merry in Tring to sell our property in Silk Mill Way. The sales team were fantastic in keeping us up to date with viewings. A special thanks goes to Yvonne who was brilliant with getting the sale across the line when having to support the buyer with delayed solicitors. Many thanks for a pain free experience!
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleMe and partner recently brought a property with Brown and Merry and received a great service. Zack and Charlotte were very helpful during the viewings and Yvonne was superb with keeping us updated with how the sale was progressing. A big thank you to the whole team for an excellent and professional service!
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleI rented from Brown and Merry for one year and the company they use to manage their lettings (Sequence) is shocking. The check in to the apartment missed huge levels of dirt and grime. It also missed huge holes in the wall that had been filled but left rough. Large scuff marks weren’t mentioned, no meter readings at all and left property that I was not expecting to look after. I raised these concerns, (with pictures) at the time to Brown and Merry but was fobbed off with “the landlord is aware” I reported a broken light that Sequence didn’t bother to repair. I was left with an astronomical unpaid electricity bill, as well as bailiffs looking for the landlord. Neither Brown and Merry or Sequence were interested and told me to contact each other. When it came to leaving I left the flat in a far better state than I received it but the check out was completely different. It was measured on an entirely different standard. I emailed both immediately with the disparity but again, no comment or any acknowledgment of a problem. They are refusing to hand back my deposit and refusing to tell me if there is any dispute. I have complained and been fobbed off and ignored so far. I have put an official complaint into the deposit protection scheme. In short, both are unprofessional and have left me in the lurch. In 20 years of renting, I have never had such issues. Neither seems to care one bit and I’m preparing for small claims court. Avoid like the plague!
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The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Brown & Merry is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Hemel Hempstead has the most, with 492 reviews rated 4.3 out of 5, followed by Tring with 422.
The 10 Brown & Merry offices, by town:
Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
