5/5
Rating only, no written review.
Agent replied · 11 October 2026
We really appreciate your feedback and are so happy to know you enjoyed your experience so much! We’d love to hear any other details if you have the time!
Trusted Agent profile
★★★★★
1,912 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,912 reviews on three platforms, rated 4.6 out of 5 overall.
1,770
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
140
Reviews on Trustpilot
Business-wide
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Brown & Merry's 10 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
We really appreciate your feedback and are so happy to know you enjoyed your experience so much! We’d love to hear any other details if you have the time!
5/5
We had a viewing yesterday and it was a great experience. He was very professional, friendly, and approachable. He answered all of our questions clearly and made us feel welcome throughout the viewing. Highly recommended!
Thank you for the kind words! We're thrilled that you had a positive experience with our viewing agent. Our goal is always to provide a professional and friendly service to our customers. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team.
3/5
Friendly team, but as time went on I found myself having to chase for updates and feedback. Once Gary, the Sales Progressor, became involved, updates improved significantly and he helped resolve communication issues between solicitors.
Hello, I am sorry you feel this way please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
Amazing team , everyone has been so helpful, friendly, and quick to respond. A special thank you to Eliot for all his support. He made the whole process so much easier and was always happy to help. Highly recommend!
Our team takes pride in providing exceptional service, and we are thrilled to hear that you had such a positive experience. We will be sure to pass on your thanks to Eliot. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
We saw Eliot today and he was very helpful and knowledgeable about the property we viewed. Would recommend!
Thank you for sharing your positive experience with Eliot! We're thrilled to hear he provided excellent assistance during your property viewing. We'll make sure to pass on your recommendation to him. Kind regards, Lucy, Customer Feedback and Support Team
5/5
I had a really lovely experience with Libbe during my tenancy inspection. She was friendly, professional, respectful and made the whole process feel very easy and comfortable. Libbe was approachable, polite and took the time to explain everything clearly to me and answer any questions I had. It was a pleasure dealing with her, and I really appreciated how professional she was throughout the inspection. Excellent service, thank you, Libbe! I would definitely recommend her.
Thank you so much for taking the time to leave this wonderful review! We take pride in providing excellent customer service, and I'm delighted to hear that Libbe made your tenancy inspection a pleasant and hassle-free experience. Your kind words mean a lot to us and we look forward to serving you again in the future. Thank you for recommending us!Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
Michael Mcclure, Chris Mckane and the team at Brown and Merry have been extremely helpful and supportive in the process of searching for our first home. They have been professional and had great communication throughout and we are really grateful.
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
This by far , in my opinion, is the most outstanding Estate Agent in ALL of Chesham!! Setting up a viewing was exactly SWIFT. We were greeted most pleasantly by Ruby and judging from her body language, it was not a job, she truly enjoy introducing people to their forever home!! The Office staff, Tom and Michael are very knowledgeable and are never short on updates, both genuinely are people persons!! Five stars Brown and Merry Chesham, from my Wife and I.
Thank you so much for your kind words! It brings us great joy to know that you had such a positive experience with our team at Brown and Merry Chesham. We truly take pride in helping our customers find their forever home and it's wonderful to hear that our team, especially Ruby, made your viewing experience swift and enjoyable. Kind regards, Lucy, Customer Relations.
5/5
Recently let a property with Brown and Merry, Shoaib and Josh were very helpful and highly professional Many thanks
We are thrilled to hear about your positive experience with our team at Brown and Merry! Our staff takes pride in providing helpful and professional service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
I certainly recommend Brown and Merry. Josh in the Chesham office is very professional and helpful.
Thank you for your recommendation! We are incredibly proud to have Josh on our team and are glad he was able to provide you with professional and helpful service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
Josh was incredibly helpful while I searched for an appropriate rental property for my mother. He consistently stayed in touch, suggesting new properties and asked for feedback so he could refine his search. Not many other estate agents go the extra mile like he did.
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Fantastic experience using Brown and Merry for Lettings. Josh Halliday gave my family a 5 star rating service. He listened to our criteria, kept me informed when new properties became available. We are really pleased with the property we found through Josh. I would highly recommend Brown and Merry.
Thank you so much for your kind words! Our team at Brown and Merry is always committed to offering top-notch service and we are thrilled to hear that Josh provided a 5-star experience. We are delighted to have helped you find your dream property and appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
Luke has been amazing from the very beginning. He’s been kind, patient and genuinely supportive throughout the process. He explained everything in a way that was easy to understand and gave me practical advice that really helped me understand what I could realistically afford. I really appreciated that he took the time to go through my income and borrowing options with me and never made me feel like just another customer. In my opinion, Luke is the best mortgage advisor in Leighton Buzzard. His professionalism, knowledge and genuine willingness to help really set him apart. Thank you so much, Luke. Your support has meant a lot, and I wouldn’t hesitate to recommend you to anyone looking for a mortgage advisor.
Thank you for your kind words! It brings us great joy to hear how satisfied you are with Luke's services. We pride ourselves on providing the best support and advice for our customers, and we're thrilled that Luke was able to make your mortgage process a positive one. Your recommendation means the world to us. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Andrew is an absolute gem! He was very quick to respond to our viewing inquiry which made for a speedy and streamlined rental process. He guided my partner and me every step of the way, and we very much appreciated that he was a straight-talker with a dry sense of humour as it always made for pleasant interactions. With neither of us being from Leighton Buzzard, it was so helpful that he was extremely knowledgeable about the area. Thanks for everything, Andrew! ☺️
Thank you for your kind words, we are so glad you had a positive experience with Andrew! Our team prides itself on providing top-notch service and we are happy to hear that Andrew's expertise and humour made your rental process easier. Kind regards, Lucy, Customer Feedback and Support Team
5/5
Mr Andrew was very helpful and professional from the first day I met him and he help guide me throughout the process of securing the property. Fantastic job , well done
Thank you for taking the time to share your experience with Mr. Andrew! We are delighted to hear that he provided exceptional service and helped make your property securing process smooth. Kind regards, Lucy, Customer Feedback and Support Team
5/5
Excellent experience! Thorough and professional with fantastic communication throughout. Andrew was fantastic - professional and with a sense of humour which always helps!
Thank you for your kind words! We're thrilled to hear you had an excellent experience with us. Andrew takes great pride in providing thorough and professional service, with a touch of humour. We're glad it left a positive impression on you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
My purchasing experience so far has been greatly helped by both Matt and especially Maisie who has gone above and beyond to assist me. She is a delightful young lady and nothing is too much trouble. They are an asset to the business.
Wow, thank you so much for your kind words! We are so glad to hear that Matt and especially Maisie have been able to make your purchasing experience a great one. We are lucky to have them as part of our team and will be sure to pass along your appreciation to them. Best wishes, Lucy, Customer Feedback and Support Team
5/5
As a self-employed first time buyer, I had a lot of questions and concerns so I was lucky to find Luke as a mortgage advisor. He was patiant, knowledgable, and took the time to go through all my financing options in great detail to help me understand and figure out what would be the best. I hadn't expected a mortgage advisor to be there for the entire buying process and it was very reassuring to know I had someone to answer my questions. It also worked well that, being in the same office, Luke could liase with the sales team at Brown and Merry and pass information through quickly. The sales team were friendly and efficient and Maisie took me to see the property as many times as I needed. A great team who didn't pressure or rush me, but made buying my first house much more pleasant than I had thought it would be. Thank you!
Thank you for trusting us with one of the biggest decisions of your life! We're thrilled that you had a positive experience with our team and that we were able to make your first home buying process smooth and stress-free. Kind regards, Lucy, Customer Relations.
5/5
I am 3 months into the process of using Brown & Merry (the Newport Pagnell Branch) to sell my house and they have been absolutely fantastic from the start. Lydia Willock (Branch Manager) has been very responsive, helpful and friendly and is fantastic at what she does. I was new to the estate agent experience having lived in my first house for 30 years (and which I bought from the landlord) so I have never had dealings with estate agents and I explained this to Lydia right at the beginning. She reassured me she would help and guide me through the process and she 100% has. I had 3 valuations from different estate agents but choose Lydia due to her comforting guidance, warm and helpful manner and how reassured I felt at the valuation appointment. I felt her valuation was spot on and she was right! Lydia suggested an open day on my house and after 8 viewings, it got a full asking price offer on day one! Lydia has made it clear from the start that she is there at any time should I need any help or guidance and she really has been. I would also like to mention Helen in the office who has also been very responsive and helpful and lastly, Emily who helped sell my home on the open day and also had a warm, friendly and helpful manner! I would recommended Lydia Willock and her branch (Newport Pagnell) in a heartbeat! Especially if you are new to the process of buying & selling a house. Lydia will guide you comfortably all the way!
Thank you so much for your kind words! We are thrilled to hear that Lydia, Helen, and Emily provided you with such a positive experience. Our team takes pride in providing excellent service to all our clients, especially those who are new to the buying and selling process. Best wishes, Lucy, Customer Feedback and Support Team
5/5
Lydia and Emily and team were so amazing, so friendly and helpful. Made the experience so much better! Thank you all
Thank you for your kind words! We are thrilled to hear that our team made your experience with us even more enjoyable. Your satisfaction is our top priority and we look forward to continue providing you with exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
1/5
Massively inflated estimate and other tricks
Massively inflated estimate that they wanted to "review" after 2 weeks into the listing, once the 6 months sole agency kicked in. The long list of ready buyers' contact details that the agent showed in the estimation meeting never trickled down to their list of introduced persons, so beware of that tactic too and don't waste your time with them.
5/5
Zak Parkinson from the Watford branch…
Zak Parkinson from the Watford branch was excellent, he was super responsive, helpful and insightful when helping us with our urgent letting situation. Although we didn’t land up taking the property he maintained professional throughput.
5/5
We have had a great experience with the Brown & Merry team at Berkhamsted whilst searching for a house. We particularly wanted to mention Isobel Clarke who has kept in touch regularly with updates and new properties on to the market, she has always been professional, helpful and friendly and a pleasure to speak with and goes beyond to make you feel valued. We have now found our forever home with Brown & Merry and and going through the buying process with Lucy, there has been excellent communication throughout. We would highly recommend Isobel and all the team. Thank you.
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Very friendly and helpful team
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Feedback and Support Team
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Hemel Hempstead has the most, with 488 reviews rated 4.3 out of 5, followed by Chesham with 399.
The 10 Brown & Merry offices, by town:
Yes. In The Trusted Agent 2026 awards: Brown & Merry, Dacorum won Trusted Agent.
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