5/5
GoogleGreat Service
Agent replied · 11 October 2026
Thank you so much for your kind words! It means a lot to us that you had a great experience with our service. Kind regards, Lucy, Customer Feedback and Support Team
Trusted Agent profile
Brown & Merry estate agents in Dacorum, Chesham, Aylesbury and 4 more
★★★★★
1,912 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,912 reviews on three platforms, rated 4.6 out of 5 overall.
1,770
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
140
Reviews on Trustpilot
Business-wide
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Our offices
Brown & Merry's 10 offices, most reviewed first. Each has its own page.
- Brown & Merry Hemel Hempstead57 Marlowes, Hemel Hempstead, HP1 1LE, HP1 1LE488 reviews · 357 on Google (4.6)49 in the last 90 days
- Brown & Merry Chesham3 Market Square, Chesham, HP5 1HG, HP5 1HG399 reviews · 264 on Google (4.8)19 in the last 90 days
- Brown & Merry Aylesbury5-7 Market Street, Aylesbury, HP20 2PN, HP20 2PN392 reviews · 260 on Google (4.8)14 in the last 90 days
- Brown & Merry Tring41 High Street, Tring, HP23 5AA, HP23 5AA386 reviews · 255 on Google (4.9)18 in the last 90 days
- Brown & Merry Berkhamsted124 High Street, HP4 3AT289 reviews · 156 on Google (4.9)8 in the last 90 days
- Brown & Merry Newport Pagnell74A High Street, Newport Pagnell, MK16 8AQ, MK16 8AQ256 reviews · 125 on Google (4.6)11 in the last 90 days
- Brown & Merry Leighton Buzzard17 High Street, Leighton Buzzard, LU7 1DT, LU7 1DT250 reviews · 250 on Google (4.6)15 in the last 90 days
- Brown & Merry WendoverWoollerton House, 7 High Street, Wendover, Aylesbury, HP22 6DU, HP22 6DU163 reviews · 31 on Google (4.8)8 in the last 90 days
- Brown & Merry Wendover Country House and Farm SalesWoollerton House, 7-11 High Street, Wendover, HP22 6DU, HP22 6DU161 reviews · 30 on Google (4.8)8 in the last 90 days
- Brown & Merry Woburn Sands9 High Street, Woburn Sands, Milton Keynes, MK17 8RG, MK17 8RG53 reviews · 53 on Google (4.4)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Brown & Merry office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleWe had a great experience with Brown & Merry, especially with Eliot, who was extremely supportive throughout the whole letting process. He was professional, responsive, and always happy to help with any questions we had. The entire process was smooth, straightforward, and stress-free from start to finish. We really appreciated his communication and support, and we would definitely recommend Brown & Merry to anyone looking to rent a property.
Agent replied · 11 October 2026
We are thrilled to hear that Eliot provided such excellent support during your letting process. We strive to make the entire experience stress-free and straightforward for our customers. Thank you for recommending Brown & Merry! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Your feedback is much appreciated and we’re so happy you had such a wonderful experience! If you have a moment, we’d love to hear more.
5/5
GoogleLibbe and Eliot have been nothing short of fantastic. They have made the entire process a dream and were very very happy to be renting under brown and merry because of them. Efficient, kind and extremely helpful! A special mention to Zak in the Chesham branch also, this entire company have a fantastic team and we hope to stay with them for a very long time ☺️
Agent replied · 11 October 2026
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleEliot & Stephen are always happy to answer any questions that arise concerning (prospective) tenants, property issues or the letting process itself. I receive proactive & timely communication during change of tenant, when it is most needed.
Agent replied · 11 October 2026
Thank you for your kind words and valued feedback! We take great pride in providing excellent customer service and are thrilled to hear that you have had positive experiences with our team. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have let my flat through Brown & Merry for many years, and it has always been a straightforward & hassle-free experience. The latest was very quick with potential tenants available. Libbe, Eliot & Stephen were very professional and provide a great service. Definitely recommended.
Agent replied · 11 October 2026
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleEveryone was so helpful and efficient, kept us in the loop and were so accommodating and personable :) especially Elliot and Libbe, thank you so much
Agent replied · 11 October 2026
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAmazingly fast, reliable and professional!
Agent replied · 11 October 2026
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe wanna thank this agency, especially our agent, Mr. Eliot, for helping us in our application for a flat in Pirton court. He was so patient and assistive with our application, until the last minute before we got our keys from them. Thank you for being so helpful in communicating with our landlords, and for being so into details with our application...all the best with your team🙏
Agent replied · 11 October 2026
Thank you for your glowing 5* review! We are grateful for the opportunity to assist you in finding your dream home. Our team at the agency is dedicated to providing excellent service and we are thrilled to have helped you secure your flat. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI had an excellent experience working with Zak during the house rental process from Brown and Merry Estate Agents From start to finish, Zak has always been professional, responsive, and genuinely helpful. Every question I had was answered clearly and promptly, and made what could have been a stressful process feel smooth and straightforward. Would highly recommend him to anyone looking to rent a home.
Agent replied · 11 October 2026
Thank you for your kind words! We're thrilled to hear that Zak provided exceptional service throughout your rental process. Our team at Brown and Merry prides ourselves on professionalism, responsiveness, and genuine helpfulness. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently met Ruby from Brown & Merry at a viewing and wanted to say how impressed I was. Out of all the estate agents I’ve dealt with over the last few months, she stood out as one of the best. She was professional, polite, knowledgeable, and genuinely engaged throughout the viewing. It was really refreshing to meet someone who clearly enjoys and takes pride in their job
Agent replied · 11 October 2026
Thank you so much for your kind words about Ruby! We're thrilled to hear that she made a lasting impression on you with her professionalism, knowledge, and enthusiasm. We take great pride in our team and it's wonderful to know that our efforts are recognized by our valued customers. Best wishes, Lucy, Customer Feedback and Support Team
2/5
GoogleWe had a property valuation carried out by Brown & Merry at the end of 2024. After deciding not to proceed, we continued receiving repeated voicemails and marketing letters. I initially contacted the branch directly to request removal from their mailing list, but was told that our details were not even on their system, despite the continued communications. It was only after leaving a negative review and sending a further email complaint that our marketing preferences were finally updated and the issue addressed. While I appreciate that the matter has now been resolved, it should not have required public escalation to achieve a basic data and communication request.
Agent replied · 17 April 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat experience. Andrew made our moving experience really easy! Thank you!!
Agent replied · 10 October 2026
We're thrilled to hear that Andrew made your moving experience a breeze! Thank you for choosing us. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleThank you Andrew for all your hep ….. very professional and very helpful team, and always curtious
Agent replied · 10 October 2026
Thank you for the positive feedback, we're glad you had a great experience with our team. Providing excellent service is what we strive for. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleLuke, wow what can we say you deserve more than 5 stars! From day dot you were amazing you helped throughout the horrific journey we had with our first time buying a property. You made everything so smooth and helped when you really didn’t have to but that help meant so much to us! We wish we went with Brown and Merry for our purchase but unfortunately the house we wanted was through another agent but I could tell you for sure we would of never had the experience we did from the other agent if we went with Brown and Merry as everyone there at the Leighton branch is just wonderful. But Luke especially who was our broker went over and beyond and we cannot thank him enough. Luke we hope you see this and realise how much you helped and supported us. If anyone is ever thinking of choosing Luke this is your reason why. Luke thank you for being you and being so amazing at what you do. Thanks again Will & Bex
Agent replied · 10 October 2026
Thank you so much for your amazing review, Will and Bex! We are thrilled to hear that Luke went above and beyond to make your home buying process smooth and stress-free. Luke truly cares about helping his clients and we are lucky to have him on our team. It's unfortunate that you weren't able to go with us for your purchase, but we are glad you had such a positive experience. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleFantastic service first class highly recommended very professional and very helpful always at the phone if needed
Agent replied · 10 October 2026
Thank you so much for your kind words and recommendation! We strive to provide top-notch service and always be readily available for our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFantastic service throughout. Friendly, professional and highly responsive. Emily and Lydia really looked after us. Highly recommended.
Agent replied · 10 October 2026
Thank you so much for your kind words! We are thrilled to hear that you had a fantastic experience with our team. Providing exceptional service is our top priority and we are glad that Emily and Lydia were able to take care of you. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotMy husband and I viewed a property in…
My husband and I viewed a property in Hemel Hempstead on Saturday 23rd, the lady that showed us around was the best. We had other viewings on that day with other companies and the other presenters were no where near her professionalism and understanding. She made the viewing very pleasant. Thank you
5/5
GoogleThe service was very good and communication on point. I was able to move into my new home in a very short space of time. Even after moving, l still got support for the things l wasn’t sure of. I highly recommend these guys. Keep it up!
Agent replied · 11 October 2026
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleExcellent and prompt services provided by Eliot and Stephen throughout the process of sourcing a new tenant. Very transparent at all times.
Agent replied · 11 October 2026
We are thrilled to hear that you had such a positive experience with Eliot and Stephen! Transparency and prompt service are values we prioritise for all our clients. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleI used this company to manage my property in Hemel Hempstead. At the beginning, Stephen and Elliot were very convincing, but they did not clearly explain that there would be additional charges on top of the monthly management fee. After one year, I agreed a rent increase directly with the tenant and simply asked them to update the contract. For this, they charged me £300, even though it only involved changing a single number. When I saw this charge, I gave notice to terminate their management service, which unfortunately requires a six-month notice period. When I informed them of my intention to cancel, they first offered to reduce the £300 fee to £200, and then to waive it entirely, on the condition that I did not terminate the contract. This suggests that even they recognized the fee was not justified. During those six months, they charged me for as many items as possible. For example, they charged £60 for deposit protection, even though the deposit is held by a third-party scheme. Then, the following month, they charged £102 for an Income & Expenditure Statement, which added little to no value. In a very short period, they charged an additional £462 on top of the £100 monthly management fee. If you are a landlord in Hemel Hempstead, I would strongly advise you to stay away from this company or review all terms carefully and be cautious about potential extra charges.
Agent replied · 11 October 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleThe team at Brown and Merry where brilliant, Tom and Anita really know there stuff.
Agent replied · 11 October 2026
We are thrilled to hear such positive feedback about our team! Tom and Anita are truly dedicated to providing exceptional service and knowledge. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleZak was brilliant throughout my entire move in process at my new property! He personalised everything to my needs and assisted me with any questions I had along the way. He made everything so efficient and I am so appreciative of his dedication to help me! He is a great asset to Brown and Merry!
Agent replied · 11 October 2026
Thank you so much for your review! Zak is truly a gem and we are lucky to have him on our team. We are thrilled to hear that he provided such personalized and efficient service during your move-in process. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleReally nice Estate agent in Chesham. So far very happy with their support particularly Ruby. She is one of the best!!!
Agent replied · 11 October 2026
Thank you so much for your positive feedback! We are thrilled to hear that you are happy with our estate agent services, especially with the support from Ruby. We will make sure to pass along your kind words to her. Best wishes, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Brown & Merry
Which Brown & Merry office has the most reviews?
Hemel Hempstead has the most, with 488 reviews rated 4.3 out of 5, followed by Chesham with 399.
Where are the Brown & Merry offices?
The 10 Brown & Merry offices, by town:
- Aylesbury: 5-7 Market Street, Aylesbury, HP20 2PN, HP20 2PN
- Berkhamsted: 124 High Street, Berkhamsted, HP4 3AT
- Chesham: 3 Market Square, Chesham, HP5 1HG, HP5 1HG
- Hemel Hempstead: 57 Marlowes, Hemel Hempstead, HP1 1LE, Dacorum, HP1 1LE
- Leighton Buzzard: 17 High Street, Leighton Buzzard, LU7 1DT, LU7 1DT
- Newport Pagnell: 74A High Street, Newport Pagnell, MK16 8AQ, Milton Keynes, MK16 8AQ
- Tring: 41 High Street, Tring, HP23 5AA, Dacorum, HP23 5AA
- Wendover: Woollerton House, 7 High Street, Wendover, Aylesbury, HP22 6DU, HP22 6DU
- Wendover Country House and Farm Sales: Woollerton House, 7-11 High Street, Wendover, HP22 6DU, HP22 6DU
- Woburn Sands: 9 High Street, Woburn Sands, Milton Keynes, MK17 8RG, MK17 8RG
Has Brown & Merry won any awards?
Yes. In The Trusted Agent 2026 awards: Brown & Merry, Dacorum won Trusted Agent.
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