Trusted Agent profile
★★★★★
1,917 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,917 reviews on three platforms, rated 4.6 out of 5 overall.
1,775
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
140
Reviews on Trustpilot
Business-wide
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Brown & Merry's 10 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotZak Parkinson from the Watford branch…
Zak Parkinson from the Watford branch was excellent, he was super responsive, helpful and insightful when helping us with our urgent letting situation. Although we didn’t land up taking the property he maintained professional throughput.
5/5
GoogleWe have had a great experience with the Brown & Merry team at Berkhamsted whilst searching for a house. We particularly wanted to mention Isobel Clarke who has kept in touch regularly with updates and new properties on to the market, she has always been professional, helpful and friendly and a pleasure to speak with and goes beyond to make you feel valued. We have now found our forever home with Brown & Merry and and going through the buying process with Lucy, there has been excellent communication throughout. We would highly recommend Isobel and all the team. Thank you.
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleVery friendly and helpful team
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GooglePerfect service with whole team at Brown & Merry I dealt with in buying my property, especially Ruby Kemp who was fast in responding and completing our purchase.
Thank you for your excellent 5* review! We are thrilled to hear that you had a perfect experience with our team, especially with Ruby Kemp. We strive to provide fast and efficient service to ensure a smooth purchase process. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
We appreciate your feedback and are delighted with your review. If you have any comments to add, we’d be very interested to hear them.
5/5
GoogleI was a great experience with brown & merry to have a property for rent in Hemel. Mr Elliot is the best professional, he sorted me best property within a week time. He is excellent to deliver best professional services without any delay.
Thank you for your kind words! We're thrilled to hear that you had a great experience working with Mr Elliot at Brown & Merry. Our team is dedicated to delivering the best professional services and making the rental process seamless. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotBrown and Merry especially Klaudia were excellent.
Klaudia Gnitecka was my initial contact and her professional and knowledgeable approach led me to select Brown and Merry. It proved to be the right decision and I have nothing but praise for the Stony Stratford team and in particular Klaudia, who supported us excellently throughout the sale of our home. Thank you.
5/5
Trustpilot5 star service
Arranging the viewing with the Aylesbury branch was really easy, I called up and spoke with the agent and was booked in for a slot that was convenient for me the very next day. Sophie showed us around a lovely flat, she was super friendly and was able to answer all of our questions and was overall really helpful. Would definitely recommend.
5/5
GoogleGreat letting service, friendly staff and very efficient. Thoroughly recommend
Thank you for the wonderful review! We pride ourselves on providing excellent customer service and are thrilled to hear that you had such a positive experience with our letting service. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI purchased my property off B&M 5 years ago and have just instructed them to sell it. The process has been so easy and everyone has been so friendly. The photographer came to take the images and it’s made my property look amazing
Thank you, Laura, for your wonderful review! We're thrilled to hear that the process of selling your property has been so easy and that our team made you feel supported and valued. Your kind words about the quality of the photography mean a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
4/5
GoogleNeeded to move into a place quick with no previous experience. Jodie made it simple and was there to help me with any questions I had got me moved into my new place in short time with no issues
Thank you for your kind words and we are thrilled to hear that Jodie was able to make your move a smooth and stress-free experience. Customer satisfaction is our top priority and we are always here to guide and assist you in any way we can. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had a brilliant experience with Brown and Merry. Jodie was amazing from start to end. They really couldn't do enough to support us and make us feel comfortable. She took all the time we needed to explain and answer any questions. We are very greatful for there excellent service. Thank you
Thank you so much for your kind words! We are thrilled to hear that you had a brilliant experience with us and that Jodie provided excellent service. We will be sure to pass along your appreciation to her. Thank you for choosing Brown and Merry! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWhen we had lost all hope of buying a BISF property, which those of you in the know will know are virtually unmortgagable, where other mortgage advisors failed, in stepped Hermione at Brown and Merry! Hermione worked tirelessly, explored all angles and after multiple hurdles, ultimately we now stand on the precipice of having a mortgage approved on our very first property (which just so happens to be a BISF) this is in no small part down to Hermione’s sheer tenacity and proactive work ethic. I cannot praise her enough for approachability, communication and stick-to-it-ness! Thank you Hermione!!!
Thank you, we are thrilled to hear about your positive experience with Hermione at Brown and Merry! Her dedication and hard work truly sets her apart from other mortgage advisors. We are so happy to have helped you secure a mortgage for your first BISF property. Kind regards, Lucy, Customer Feedback and Support Team
4/5
GoogleStaff have been helpful and professional
Thank you for your positive feedback! It means a lot to us that our staff's dedication and professionalism have made a difference in your experience. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBrown and Merry Aylesbury have been absolutely amazing with the sale of our property from start to finish and we couldn’t recommend them more! When we had difficulty dealing with getting exchanged and a moving date they constantly gave us updates and chased for us. They are an amazing team!!
"Thank you for your stunning 5* review! We are thrilled to have been able to provide such great service for the sale of your property. Our dedicated team always goes the extra mile to ensure a smooth and successful transaction. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
Your feedback is much appreciated and we’re so happy you had such a wonderful experience! If you have a moment, we’d love to hear more.
5/5
GoogleBeth has been unbeatable, she has been more then on the ball, highly professional, consistently finding better deals for our mortgage . Beth truly does care she is passionate, efficient and consistent. She makes the journey of buying a property as easy as possible, her expertise shines through within her outstanding knowledge and consistency I cannot recommend Beth enough.
Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe are in the process of buying our first home and used the mortgage broker services of Brown & Merry. We have been astounded by the incredible service we have received from Beth Stanbridge. Warm, friendly but also knowledgable and helpful, she has been fantastic supporting us throughout our journey. We will be recommending her to our friends who will be buying their first homes soon too!
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleBrown and Merry issued their spam letter in the post as I was selling my property, this time it was well timed as I was looking to move. I had them to see the property already so requested that they come out and take pictures to put everything on the market. I explained the situation and was put through only to have to explain the situation again to a very rude sales rep. He basically just pretended not to hear me and all but hung up seemingly as my request did not suit them. Very arrogant, very rude I would avoid them as there are better more accommodating agents in town.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleAndrew was with us every step of the way through our rental process. He was very kind and helpful and answered all our questions. He made the process simple and easy. He was amazing. Thank you Andrew!
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleMaisie, you have been truly amazing throughout our process to buying our forever home, it hasn't been easy but we stayed positive and you kept us sane! You did everything you could to support us where possible and made the process super smooth. The team were fab as well and couldn't thank you all anymore!
Thank you so much for your wonderful 5* review! It was our pleasure to be a part of your journey to finding your dream home. We are so grateful for the opportunity to support and assist you throughout the process. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleLuke has been the most brilliant support throughout our long and very stressful journey of buying our first home. From the first conversation we had with him he has been supportive, reassuring and has gone above and beyond. He supported us in all aspects of our purchase, not only the mortgage side. He helped chase solicitors and estate agents. He was on hand to deal with any question no matter how silly it felt to ask, and eased our anxieties throughout. He organised our house and life insurance and helped us work out a monthly budget. He also kept a close eye on the market once we had arranged our mortgage offer and ended up getting us a better deal which saved our purchase in the long run. We honestly could not have done this without him and we will be forever grateful! Thank you so much Luke, if we could give you more than five starts, we absolutely would! Ellese and Tom.
Thank you Ellese and Tom for your kind words! We are thrilled to hear that Luke provided exceptional support throughout your home buying process. Customer satisfaction is our top priority and we are so grateful for the opportunity to serve you. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotArranged a valuation of a rental…
Arranged a valuation of a rental property I am looking to sell in Bletchley for 2pm on 22/06/26 with Peter Flanders who didn’t show up and got zero response from the message I left with the office. Only communication was from an agent in the office who told me he had people interested in a house like mine…..amazing because they didn’t view it.
1/5
TrustpilotGreat Sales Pitch, Very Poor Execution
Chose to go with Brown & Merry after a great buying experience years ago. Unfortunately appears times have changed! The initial consultation regarding the sale of our property was excellent, but unfortunately the experience declined significantly after we signed the contract. The quality of the marketing materials was disappointing, with poor property images and an initial listing that lacked attention to detail. Throughout the contract, there was very little proactive communication, no meaningful updates on local market conditions or comparable listings, and we found ourselves suggesting all changes to the listing in an effort to generate more interest. Communication was consistently poor. Calls to the branch often went unanswered, promised callbacks rarely happened, and on the only viewing arranged, the agent arrived 10 minutes late. After deciding to terminate the contract, it took almost four days for the property listing to be removed despite repeated requests. Our frustration peaked when we were contacted by a debt recovery agency regarding payment for an EPC certificate. The original invoice had been filtered into our junk folder, yet despite nearly two months passing, Brown & Merry made no attempt to contact us directly with a reminder before escalating the matter. Overall, the experience fell well below our expectations. While the initial sales process was positive, the lack of communication, customer service, and proactive account management after signing the contract was extremely disappointing and ultimately led us to terminate our agreement and waste several months with no progress on our sale.
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Hemel Hempstead has the most, with 488 reviews rated 4.3 out of 5, followed by Chesham with 399.
The 10 Brown & Merry offices, by town:
Yes. In The Trusted Agent 2026 awards: Brown & Merry, Dacorum won Trusted Agent.
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