Trusted Agent profile
★★★★★
1,958 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,958 reviews on three platforms, rated 4.6 out of 5 overall.
1,815
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
141
Reviews on Trustpilot
Business-wide
Brown & Merry's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAfter a delay in proceedings whilst waiting for probate (no fault of the agent) I received a call from John to introduce himself as the new branch manager, the service I received was first class. Thank you to both Anita & John for making a difficult process run smoothly.
Thank you for your glowing 5* review Louisa Blum. Kind regards, Lucy, Customer Relations.
5/5
GoogleSince John Buckley took over at Brown and Merry in Chesham his service has been fantastic. He communicated with us regularly and made great efforts to get our house sale to completion!
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
5/5
GoogleWent into the Chesham branch earlier today to discuss the options of either renting or selling my property, I was initially met by Loryn who was extremely knowledgeable and helpful and gave me several informative tips for when it comes to renting. I then spoke to John who guided me through the sales process and gave me detailed insights into the local market. Having gone into a couple of local offices over the last few days I must say this was bay far the most welcoming and knowledgeable and I will definitely be in touch when I come to make my move. Thanks again. Russell
Russell Cox thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmir has gone above and beyond during the sale and purchase process, and it is evident that his professionalism and integrity filter throughout the whole Brown & Merry Berkhamsted team; Scarlette, Lucy and Harry. Amir regularly informs us on developments and is always available to discuss strategy and advice with absolute transparency. He has an exceptional knowledge of the local market and is always polite, respectful and understanding.
Many thanks Colin Rivett for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review D D.
5/5
GoogleSophie and Jodie have been exceptional in their assistance in supporting a very rushed rental need. Both have been extremely pleasant to work with and their patience with me and our needs at a difficult time has helped what was a difficult transition.
Thank you for your 5* review! Great to learn about your experience with our local team. Kind regards, Scott @ Customer Care
5/5
GoogleWe just want to thank Jodie for her brilliant communication through our rental application. We had previously viewed properties by other Estate agencies and they could learn a thing or two from Jodie on communication. She definitely help ease the stress that goes along with moving !
4/5
GoogleRating only, no written review.
Thank you for leaving us a review Sofia Zangarova
5/5
GoogleThank you Brown and Merry. The Team at Hemel Hempstead ensured we had an awesome experience through the journey.
Thank you IDRIS USMAN for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleI regret to say that my experience with Brown & Merry was extremely disappointing. Despite expressing interest in a property and putting forth an offer, I found myself having to relentlessly chase them for almost two weeks just to get a response. My inquiries regarding important aspects of the property were consistently ignored, leaving me feeling neglected and frustrated. To add insult to injury, I was informed that the property had been sold at the asking price, which I later discovered was not the case. Upon further investigation, I learned that the property was indeed sold for the exact amount I had offered, casting doubt on the integrity of their dealings. This leads me to suspect some form of favoritism or manipulation within the agency, which is deeply troubling. Given this unsatisfactory experience and the lack of transparency in their operations, I have lost all trust in Brown & Merry and will not be engaging their services again. I urge others to exercise caution when dealing with this agency to avoid similar disappointments.
Hi Mo, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk
5/5
GoogleFrom start to finish Eliot was incredibly helpful. Extremely responsive and made it an easy process from viewing to contracts and then set up. Easily recommend them.
G N thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleGenuinely one of the best things I've done all year is ask Naz at Brown & Merry Hemel Hempstead to help with my mortgage application for a house move. Besides being extremely knowledgeable about all things mortgage, Naz maintains excellent communication - she is very clear, responsive, concise, keeps you informed, advises in a constructive way, and is just an absolute pleasure to speak to every time. I will absolutely be using Brown & Merry Hemel Hempstead mortgage team services for life and am an extremely happy customer! I had paid a broker company years ago for lifetime membership but they weren't great, so opted to speak to the mortgages team at the recommendation of Brown & Merry Watford team (who were selling my flat). I had a very good first impression and felt positive about things from the very first call with Naz, and I am so glad I did - I cannot recommend her enough and am extremely lucky and grateful to have had her expert representation to secure my mortgage - now just looking forward to moving in (eventually)!
Anne Sak thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleBrown and Merry were awesome. They came through for me in the shortest space of time and were attentive to my needs. Eliot and Stephen simplified the process. Meeting them,viewing and reviewing the property and signing the lease, took the space of a week. Thank you for all the help. I feel both the needs of the tenants and the landlords were prioritized. A very seamless and informed process. A job well done.
Many thanks Victoria Usman for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotAylesbury Brown & Merry
Very helpful and professional . A special thank you to Ed for getting us the sale.
5/5
GoogleAmazing experience with the whole brown and merry team! I specifically spoke to a lady name Lauren who was extra helpful. Thank you all
Thank you Megan for such kind comments and your 5* review! - Best wishes, Scott @ Customer Care
5/5
GoogleCan’t begin to express how pleased I am with my experience with brown and merry. Lauren really helped talk me through the process of buying a property! Thank you all!
Hi Abi, Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
5/5
GoogleThe team at Brown and Merry were helpful throughout the sale process I went through recently. Attentive and easy to get hold of via phone or email.
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
5/5
GoogleI found Linda, the Branch Manager, and her sales team very helpful and informative when I put my house on the market for sale. They gave feedback after every house viewing, and secured a sale soon after putting my house on the market. Very efficient and friendly service.
Carol Stone thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleWas really please with the service I received from brown and merry with buying my first home. Before buying I rented through brown and merry and my experience with the letting’s team jade and andrew was always excellent, when I mentioned wanting to buy my first home they referred me over to their sales team I initially spoke over the phone with Lauren was was very helpful in sending me over property’s that would be a good fit, she put me in touch with the mortgage advisor Naeem who gave me financial information that comes with moving and later did my mortgage. Linda was also a huge help with explaining the process that follow’s. Would 100% recommend.
Many thanks Oliver Lane for taking the time to leave us your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleEllie was fantastic in helping us rent a home when we were out of the country. Her clear communication and fast responses made everything so easy and straightforward.
Thank you Brett Sedcole for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you Brown and Merry for patiently and expertly guiding me through what for most is a truly complex and testing process. I have been consistently impressed with the professionalism, kindness and humour demonstrated by all at your Tring office. Hugh Howard
Thank you for your 5* review! Great to learn about your experience with our local team. Kind regards, Scott @ Customer Care
5/5
GoogleBrown and Merry recently helped us into a rental property and we were very impressed with the high level of customer service received by Ellie. She was diligent, honest and undertook her role very well. Any issues that arose were dealt with swiftly. It was so refreshing for a normally stressful situation to be so easy and straightforward. Would fully recommend Ellie and Brown and Merry to anyone!
B H many thanks for leaving us your glowing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service & the staff are very helpful, highly recommended
Thank you for taking the time to leave us this amazing 5* review and recommendation Leslie Storey. Kind regards Lucy, Customer Relations.
1/5
GoogleUnprofessional and waste of time. Called to book a viewing on a property, the agent talked us into getting a meeting with their mortgage advisor, Apurva Patel. Booked 2 meeting with him, both of them attended. He promised to send over DIP, properties that matched our criteria etc. At the end, after several email and calls...No DIP and no properties. Waste of time. Avoid to do business with Apurva.
Hello Alex Pole, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Brown & Merry is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Hemel Hempstead has the most, with 492 reviews rated 4.3 out of 5, followed by Tring with 422.
The 10 Brown & Merry offices, by town:
Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
