Trusted Agent profile
★★★★★
1,958 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,958 reviews on three platforms, rated 4.6 out of 5 overall.
1,815
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
141
Reviews on Trustpilot
Business-wide
Brown & Merry's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI wanted to thank you so much Mr Naeem For all your hard work and your support We are very grateful and thankful Thank to you and Brown & Merry
Ella Plori thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHave been working with Naeem on my mortgage application for 3 months now and he has been very helpful, patient and understanding towards my needs and he has gone above and beyond to ensure that my new home is covered from the day I move in. I couldn't recommend him enough to ensure the buying process runs more smoothly
Many thanks Hannah Reading for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleNaeem Zaman, Mortgage Advisor provided an outstanding service that exceeded all expectations. From the initial consultation to the finalization of the mortgage, he demonstrated unparalleled expertise and professionalism. He guided me through every step of the process with clarity and patience. I highly recommend Naehem Mortgage Advisor to anyone seeking a seamless and personalized mortgage experience.
Magdalena Granzin many thanks for taking the time to leave us your fantastic 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a great experience with Brown and Merry. Jade was very helpful and informative in helping us find our first home to rent. Could not recommend them more.
Thank you for your glowing recommendation and 5* review Matthew St. John. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience so far with Elliot, thank you for showing us around the flat in Hemel, pleasant experience thanks a lot
Socrates Noti many thanks for leaving us your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleElliott was amazing he helped me make the move very easy ten out of ten for this company I would highly recommend 😄 …
Thank you for your glowing recommendation and 5* review Sharne Homan. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a showing with Eliot this morning for a lovely two bedroom property and he provided plenty of information, was friendly and professional.
Thank you Megan Thompson for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent support provided by Eliot throughout the whole process of renting the house. Eliot was super professional at all times, always responding to our questions promptly. Highly recommend the agency of you are looking to rent in Hemel
Inez Anchim thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery pleased with the smooth and friendly service, wish there were more than 5 stars to give to Em, Ellie, Jo.
Thank you Sorin Danescu for leaving us your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSold house with them. Really easy and smooth. Used Juno through them to deal with all the legal stuff. Brilliant all round! 🤗 …
Many thanks Robin Ho for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have just purchased a property through brown and merry and can highly recommend them. Jamie was very helpful and proactive, always available for help and advice.
Thank you for leaving us your superb 5* review and recommendation jane selby. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe staff have been very friendly and helpful throughout the viewing and letting process. Trying to find somewhere new to rent is not easy, so it was really appreciated to be helped by such a friendly and understanding company.
Thank you Zoe Disbrey for taking the time to leave us your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleEmily and Ellie have been super helpful throughout the viewing process in order to find us the right home and knowledgable of the properties that have been shown to us. Very proactive and efficient response time.
Thank you for your glowing 5* review Emilie Broadley. Kind regards, Lucy, Customer Relations.
5/5
GoogleIt is a pleasure to work with Ellie, Jo, and the team in Tring, who help us look after two rental houses in the town. They are cheerful, responsive, and knowledgeable, and always show initiative. Thank you
Many thanks John Whiteman for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently purchased a house through Brown & Merry and cannot recommend them enough. Right through from the viewing stage the whole team were efficient, honest and had excellent communication. Jamie was incredibly proactive in chasing every stage of the process and providing me with updates at every point. Despite losing someone higher in the chain, the team worked hard to ensure the sale went through. I'll certainly use Brown & Merry again in the future.
Emily Gorton thank you for taking the time to leave us your amazing 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGreat Team.
I would like to thank Martin, Ed, Adriano and Justin for all of their professional advice and service in selling our house.Extremely impressed and totally recommend Brown & Merry Aylesbury.
5/5
TrustpilotGreat Team.
I would like to thank Martin, Ed, Adriano and Justin for all of their professional advice and service in selling our house.
5/5
GoogleI recently brought my house through Brown and Merry. Amanda did my initial viewing and was fab but all of the staff I spoke to were so lovely and extremely helpful. I have recommended to anyone buying in the area! Thank you x
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team at Brown and Merry Woburn Sands have been so friendly and professional. They are extremely pro-active when it comes to generating interest in a property and I would highly recommend them to anyone wanting to sell their house in this area. Thank you!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
4/5
GoogleRating only, no written review.
Thank you Prithvi!
5/5
GoogleHad a good experience dealing with them, especially Harry. Friendly and responsive. Recommend
Lana, thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service and a very quick response to the advertising, resulting in us selling to only the second viewer. Would definitely use again! Thanks to Amanda, Fay and Melissa!
Steve Baker thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmanda Ayers provided us with a very professional and friendly service while we were looking to market our house to sell. We have since changed our mind about selling but would definitely use Amanda again should we decide to sell. Thank you for all your help Amanda
Thank you for your brilliant 5* review and thank you for your kind words Pratibha Makwana. Best wishes, Lucy, Customer Relations.
5/5
GoogleAndrew Teacher has guided, shared knowledge and supported for many years. His calm, can do attitude is just what is needed when navigating the largest purchase many of us will make. Andrew is honest and built huge trust through his actions and genuine kindness, not a service you find everywhere! I know it's not just Andrew, there is a great team at Brown and Merry who support the process and make it all happen, thanks for all your help over the years. Being a life long member is hugely important when you get such an amazing team to support each time you need it. Thanks again.
Many thanks for your fantastic 5* review and your kind words Chris Townsend. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Brown & Merry is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Hemel Hempstead has the most, with 492 reviews rated 4.3 out of 5, followed by Tring with 422.
The 10 Brown & Merry offices, by town:
Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
