Trusted Agent profile
★★★★★
1,958 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,958 reviews on three platforms, rated 4.6 out of 5 overall.
1,815
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
141
Reviews on Trustpilot
Business-wide
Brown & Merry's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleEllie was a great help and super friendly! She replied very quickly to our emails and was so helpful with any questions we had. Thank you for helping us rent our first home :) x
Many thanks for your marvellous 5* review Julia. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently moved house with the help of Brown and Merry. Ellie McKeown in particular was especially helpful with making things as smooth as they could be during (what was) a very chaotic time. A move is a big thing, but she made it as stress free as possible with speedy responses, excellent communication, and clarification where needed. Highly recommend!
Thank you for taking the time to leave us your wonderful recommendation and 5* review S. Best wishes, Lucy, Customer Relations.
5/5
GoogleSold our 3 bed village property with the Tring Branch in early April and achieved asking price in relatively quick time. The process through initial listing to completion was smooth and professionally handled by Jamie and team. We've been left very impressed by the overall experience.
Thanks for the wonderful 5* review and thanks for your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleHaving used Brown and Merry to sell my house recently I can say with full satisfaction that they were able to make the process as easy and stress-free as possible. They provided excellent service and were quick to respond to any questions I had. As the sale got near to close I felt like they were just as invested as I was in making sure everything was completed without issue. Jamie Dyson in particular was fantastic at keeping me in the loop and making sure things got completed.
Thank you for your 5* review Evan. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleHi - I recently used this branch of Brown & Merry to sell a property. I was very happy with the services from the team, especially Lydia, and the great photos that were taken. I'm sure it helped the property to get an offer as soon as it hit the market. The process went as well as I could have hoped.
Thank you for taking the time to leave us this great 5* review David. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe are extremely pleased with the outstanding service provided by James Beasant from Brown and Merry From the very beginning, James has been exceptionally helpful and proactive in passing us crucial chain details, ensuring that we are always informed and up-to-date throughout the process, even when he hasn't had any updates he still keeps us informed. We highly appreciate James' professionalism and commitment to keeping us in the loop. We highly recommend his services to anyone in need of a reliable and efficient estate agent. Thank you, James, for your excellent support so far, we look forward to continuing this transaction at a steady pace. Robinsons Estate Agents
Hi Charlie, thank you for sharing your positive experience with James Beasant at Brown and Merry. We are delighted to hear that James provided outstanding service and kept you informed throughout the process. We appreciate your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review.
5/5
GoogleQuick, efficient and guided us every step of the way. Would highly recommend
Many thanks for your marvellous 5* review and recommendation Elise. Best wishes, Lucy, Customer Relations.
5/5
GoogleGot in to view a property the same day i called. Shown around by Elliot couldn’t ask for a better experience .
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleEliot was brilliant from start to finish! Thank you
Mub thanks for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleElliot thank you for your help. Your a credit to the company . We as a family are fighting some difficult times and with the help of elliot we hope that some of our stress is taken . Elliot thank you
Thank you for taking the time to share your experience and for your wonderful 5* review Smantha Kershaw! Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a very good experience with the help of Stephen and Elliot, they organised themselves very well and took me through each step very smoothly.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleHello Eliot onw letting estate agent for brown & merry hemel hempstead is a 5 star agent, his professional, knows what he is doing and treats clients with respect. He is good mannered and makes you feel comfortble for thease reasons I believe that he makes brown & merry best estate agents in hemel hempstead. As I've tried a few and by far he is the best..
Thank you for your terrific 5* review Angela. Best wishes, Lucy, Customer Relations.
5/5
GoogleHighly recommend Brown and Merry, Stephen was very helpful and Eliot was superb in getting us our new home. After weeks and nearly a month of looking and almost giving up, Eliot went above and beyond to help us!
Many thanks for the fantastic recommendation and 5* review Tiffany. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have used Brown and Merry for our purchase for our first house as first time buyers. Really amazing team with wonderful people helped us succeed in buying our first times and gave their best to help us out and find our perfect home. Couldn’t have asked for a better experience as first time buyers! Naz one of the mortgage advisors was awesome in helping us and being there for us every step of the way. Thank you so much for everything and we will be back for sure in the future.
Hi Alexandra, thank you for sharing your wonderful experience with us! We are thrilled to hear that our team, especially Naz, provided excellent service throughout your first home purchase. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWATFORD. Abysmal communication and lack of…
Abysmal communication and lack of professionalism left me homeless (with a 5-year-old!!) After initially finding an ideal property and move in date. And despite repeated pressure for me to get my paperwork finalised for the property, they then failed to ensure the previous tenant vacated by the confirmed move-in date. This left myself and, more importantly, my 5-year-old daughter homeless -they were aware I would be left in this situation if not in the property upon the agreed date. Throughout the ordeal, communication has been nonexistent. Calls are constantly ignored, passed around, updates were nonexistent, and the team, especially Megan, was condescending and dismissive. Although claiming behind the scenes she is tirelessly trying to find a resolution for me. I later found out, although my proposed move was on a Monday, the tenant wasn’t made aware of the implications caused until midweek. The holding deposit process was a mess -rushed, lacking a receipt even though requested numerous times, by multiple staff members. Then a lengthy refund process of 3-5 days, even given the situation they left me in, causing further financial strain. The only “support” offered was storing my daughter’s bed (which arrived at the property I was meant to be living in!) -completely useless and almost comical, given the location of the estate agents and that I have current ligament damage and am in a boot, so would be unable to manage this. Since returning my deposit and getting me out of their hair, Brown and Merry have provided no updates on the property, checked in, nor assisted once in finding alternative properties. Megan just constantly claims she is on visits or annual leave. This experience was beyond stressful and left us vulnerable. A complete lack of communication, professionalism and overall disregard for any well-being make them an agency to avoid at ALL costs.
1/5
TrustpilotWATFORD. Abysmal communication and lack of…
Abysmal communication and lack of professionalism left me homeless (with a 5-year-old!!)
5/5
Trustpiloti registered with brown and merry over…
i registered with brown and merry over a year ago and i am more than satisfied with the service i have received from them , the examples are to follow , the agent who was allocated to evaluate and place my property on the market went the extra mile to support me through that process , he was very understanding when i told him how dissatisfied i was with the very poor service i received from the tour operates Leger after i had returned home from a Christmas and new break . Brown and merry also allocated a solicitor juno who they are partnered with to deal with the legal side of my property sale which saved me all the hassle of finding my own independent solicitor online which would have been very challenging for me because i have a condition which effects my communication and sensory processing skills . I visit the watford branch of brown and merry where i am based every Wednesday afternoon to have a one to one session with my agent who A helps me convey essential information to Juno online , ie the date my boiler was serviced , the location of my water metre , the date of a fire safety check took place , and the i needed to officially declare the date's i had essential services carried out on my property . There are several branches of brown and merry in Glasgow entitled Alan and Harris where i am intending to relocate to who will help find a future property for me , meanwhile my agent browses through all the one bedroom flat property's in west end area of Glasgow with me online to save me the hassle of doing a property search all on my a task which i have no previous experience in , My agent has also taken a lot of time and effort to locate a removal firm in Glasgow called Pickfords who will both store my furniture during the transient period and move it to my address . i have not been required to do anything regarding the sale of my old property and purchasing a new one on my own volition thanks to the marvellous work of Brown and Merry !!they are miricel workers and life savers ,,!! they have even arranged to book me into a hotel during the transition period while my rented accommodation is being sorted out . so i give brown and merry an A double a starred and they definitely deserve a ten out of ten .
5/5
GoogleNaeem helped us with our mortgage application and he made so smooth and easy. We got our mortgage and our new home. He also helped us with insurance which was a great deal. Thanks so much Naeem, appreciated.
Thank you for your thoughtful 5* review Ali! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally happy with everything the lettings team did recently for us. Right from finding a matching property to our requirements and the follow up further until delivery and post delivery support. Very methodical and did not leave any leaf unturned. I recommend Brown and Merry lettings @ Leighton Buzzard
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleCould not recommend Brown and Merry enough. Eliot and Stephen are brilliant, very on the ball with properties and actually seem like they want to help you find the perfect property, which Eliot achieved for us and made the process stress free.
Many thanks for the great recommendation, 5* review and your kind words Matthew. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently had the pleasure of meeting with Eliot and I couldn’t be more satisfied with the experience. From the very beginning, Eliot was incredibly receptive and approachable. Eliot's knowledge of the properties, areas, and the local market was evident from our first conversation. He provided valuable insights and guidance that helped me make informed decisions. Throughout the process, he remained extremely communicative and patient, always taking the time to answer my questions and address any concerns I had. I definitely recommend this agency.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleTrusty company. Ellie was fantastic - she was very accommodating and helpful throughout the process of looking at potential properties to let.
Thanks for the excellent 5* review Courtney-May! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe dealt with Jamie and he was fantastic! Thorough, helpful and efficient and also a really nice person to deal with. Definitely recommended!
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Brown & Merry is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Hemel Hempstead has the most, with 492 reviews rated 4.3 out of 5, followed by Tring with 422.
The 10 Brown & Merry offices, by town:
Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
