Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleThroughout our journey to getting our flat. The whole experience has been nothing but stress free/simple and reassuring.
My partner and I were on a tight time schedule as we’ve just moved into the area from Scotland due to work and the Agency have been nothing but super helpful every step of the way.
We’ve worked along side many agents and by far Brown and Merry in Tring have been the best we’ve worked along side.
Biggest shoutouts to; Emily, Jo, Ellie (Tring) and Amir (Berkhamsted) for all of their help. Super lovely People that helped us. Super responsive and great personalities to all them.
In addition, to our move in date. We received a lovely little hamper with goodies and helpful vouchers to get us started in our lovely new flat:)
We appreciate everything team, thank you for everything!
Marc · 10 September 2024 · Brown & Merry Tring
Agent replied · 9 November 2024
Many thanks for your fantastic 5* review Marc. I will ensure your kind words of your experience with our Tring branch are passed onto the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have never worked with a friendlier or more professional team in Ellie and Emily. They are personable, charming, honest and efficient. Everything that’s missing in the wider estate agency world as a whole.
I would only ever want them dealing with my rental/buying situations again in the future.
Thank you so much for making all of these stressful moves that much easier.
Natalie · 10 September 2024 · Brown & Merry Tring
Agent replied · 9 November 2024
Thank you for taking the time to leave us this tremendous 5* review Natalie. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotI recently sold my shared ownership…
I recently sold my shared ownership flat via the Aylesbury branch of Brown & Merry. Their service was excellent, the estate agent assigned to my sale was James Beasant. I couldn't have asked for anyone better as he was professional, approachable, helpful and knowledgeable. He helped me every step of the way. Nothing was too much trouble for him. Other staff I spoke to were also professional and courteous.
Customer · 4 September 2024 · Brown & Merry Chesham
★★★★★ 5/5
TrustpilotI recently sold my shared ownership…
I recently sold my shared ownership flat via the Aylesbury branch of Brown & Merry. Their service was excellent, the estate agent assigned to my sale was James Beasant. I couldn't have asked for anyone better as he was professional, approachable, helpful and knowledgeable. He helped me every step of the way. Nothing was too much trouble for him. Other staff I spoke to were also professional and courteous.
Customer · 4 September 2024 · Brown & Merry Aylesbury
★★★★★ 5/5
GoogleSuper helpful!
Sharon · 26 August 2024 · Brown & Merry Chesham
Agent replied · 22 February 2025
Thank you Sharon for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleRating only, no written review.
Deepak · 26 August 2024 · Brown & Merry Chesham
Agent replied · 25 October 2024
Thanks for your review Deepak
★★★★★ 5/5
TrustpilotGreat service
Great service - excellent communication and work ethic, gained lots of interestAchieved an excellent rent in a a very difficult market
Nisar · 26 August 2024 · Brown & Merry Berkhamsted
★★★★★ 5/5
GoogleWe recently bought a house through Brown & Merry. They were absolutely amazing. The staff are all lovely, they responded quickly and efficiently to any of our requests and really made every effort to go above and beyond the duties of an estate agent. We had such a stress free purchase with them and I think that was down to their dedication & commitment to delivering a professional service to both vendor and purchaser. Their welcome back is a lovely thoughtful touch too, especially after a long day moving in, we were at least able to have a cup of tea!!
Victoria · 25 August 2024 · Brown & Merry Wendover
Agent replied · 23 October 2024
Thank you Victoria for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHelpful and friendly estate agents that were instantly ready to help us as first time buyers.
We are buying a house through mortage advisor Beth who has been very helpful and made the process easy for us to understand and work through. She had helped us get a mortage that is best for us with the best rate possible at the time. Every step is explained so that we can make progress and do everything correctly. Communication has been great as well.
Ba97 · 24 August 2024 · Brown & Merry Aylesbury
Agent replied · 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Jeff_Senpai · 23 August 2024 · Brown & Merry Hemel Hempstead
Agent replied · 22 October 2024
Thanks for your 5* review Jeff!
★★★★★ 5/5
GoogleEliot is the best
Showumi · 23 August 2024 · Brown & Merry Hemel Hempstead
Agent replied · 22 October 2024
Thanks for your great 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleProfessional and friendly viewing of a house from Eliot.
Kitty · 23 August 2024 · Brown & Merry Hemel Hempstead
Agent replied · 22 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEliot Mortimer has been the most helpful and professional person.
Valerie · 23 August 2024 · Brown & Merry Hemel Hempstead
Agent replied · 22 October 2024
Thanks for the excellent 5* review Valerie! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI’ve rent nice apartments for 2 days thanks to manager Eliot. That’s amazing, thanks!
Sasha · 23 August 2024 · Brown & Merry Hemel Hempstead
Agent replied · 22 October 2024
Thank you for your glowing 5* review Sasha. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEliot at Brown & Merry was very proactive and helpful in securing a new tenant for my flat and getting the various aspects of the process completed smoothly and on time. I have used Brown & Merry on numerous occasions now and they always deliver to the same high standard.
Elaine · 23 August 2024 · Brown & Merry Hemel Hempstead
★★★★★ 5/5
GoogleEliot and his colleagues were very though and managed to get my rental property listed and filled within a couple of weeks. They were very helpful.
People · 23 August 2024 · Brown & Merry Hemel Hempstead
Agent replied · 22 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrown and Merry are a fantastic team. We worked with nearly all of the residence sales team at one time or another but the two we mainly dealt with were Corron and Ollie - both have gone the extra mile, making viewings easier, keeping us informed every step of way. They have been friendly, approachable and helpful. Have no hesitation in giving 5* review. Highly recommend
Dawn · 23 August 2024 · Brown & Merry Hemel Hempstead
Agent replied · 22 October 2024
Many thanks Dawn for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery happy with Naeems service, he is so helpful and explained everything thoroughly as I was a first time buyer purchasing on my own it was daunting but Naeem has helped make it feel much easier!
Hope · 12 August 2024 · Brown & Merry Leighton Buzzard
Agent replied · 10 November 2024
Thank you for leaving us your superb 5* review Hope. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNaeem is an absolute star!
He is extremely helpful and knowledgeable about mortgages and finding the 'best fit' for you personally.
A very good listener and excellent communicator.
Highly recommend you contact him for help finding the mortgage for you!
Jane · 12 August 2024 · Brown & Merry Leighton Buzzard
Agent replied · 10 November 2024
Many thanks for your outstanding recommendation and 5* review Jane. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNaeem is the best mortgage broker we've ever had. He took so much time to explain everything and I felt comfortable asking lots of questions. This is the first time I actually really understand the process. I would recommend him 100%.
Terry · 12 August 2024 · Brown & Merry Leighton Buzzard
Agent replied · 10 November 2024
Thank you for leaving us your superb 5* review and recommendation Terry. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI've let two flats through Brown and Merry, the staff are always friendly, ready to help and professional to deal with. The service provided by Eliot and Stephen was fantastic, I couldn't recommend them enough.
Vince · 11 August 2024 · Brown & Merry Hemel Hempstead
★★★★★ 5/5
GoogleElliot Mortimer has been helpful from the start of the process of me enquiring for a viewing right untill the end when I was ready to start my tenancy , very professional and efficient couldn't of asked for more 5* from me and thank you for making the process a bit easier between me and the new landlord.
Austin · 11 August 2024 · Brown & Merry Hemel Hempstead
Agent replied · 9 November 2024
Thank you for your terrific 5* review Austin! We're delighted to hear that Elliot was able to assist you efficiently throughout the process. We wish you all the best in your new tenancy! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am a landlord of a house in hemel hemstead. The 5 star review is for Stephen and Elliott. They have helped from day one, finding tenants to ongoing communication and help. Even when other departments fail to resolve an issue and have poor coms Stephen is always helpful. It's a relief to me that I can contact this team whenever I'm in need.
Chelcie · 11 August 2024 · Brown & Merry Hemel Hempstead
Agent replied · 9 November 2024
Thank you for leaving us your superb 5* review Chelcie! We're thrilled to hear that Stephen and Elliott have been so helpful to you. Your satisfaction is our priority, and we're glad to be of assistance. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFirst class. The team are fantastic. I would recommend them time after time.
Liz · 11 August 2024 · Brown & Merry Tring
Agent replied · 9 November 2024
Thanks for the wonderful 5* review and recommendation Liz! Best wishes, Lucy, Customer Relations.
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