Trusted Agent profile
★★★★★
1,958 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,958 reviews on three platforms, rated 4.6 out of 5 overall.
1,815
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
141
Reviews on Trustpilot
Business-wide
Brown & Merry's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleEllie was very helpful and communicative throughout the entire process. A pleasure to deal with.
It’s really lovely to read another 5* review Andy. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleEllie was really helpful in assisting me find a suitable flat in Berkhamsted. She was very professional in confirming appointments, timely and well informed about the viewings. She was also very efficient with sorting out all the paperwork to process the rental. Christian has also been very prompt and efficient with supporting my ongoing rental. I highly recommend the services of Brown and Merry
Thank you Julia for taking the time to leave us your glowing 5* review and your recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you very much for your support Beth Stanbridge and Edward, very professional and friendly. Always kept in touch and explained every step of the way. Very helpful and ready to answer my questions any time.
Thank you for your 5* review Alexandra. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing team of people, especially Eliot and Stephen, who were looking after the whole process of us moving into a new property. Highly recommended agency 👌 …
Many thanks for the great recommendation, 5* review and your kind words Maria. Best wishes, Lucy, Customer Relations.
5/5
GoogleBoth Eliot and Steve have been very helpful with my move. Looked at a few properties and found the perfect one. Thanks for everything
Thank you for your 5* review Adrian. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you to the whole team for making the whole buying process smooth and transparent. The li was told they would hold my hand the whole way, and as a first time buyer that's what I need. Shout out specifically to Anthony, Evie, and Anita
Thank you for your glowing 5* review Seth. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleThe team is very helpful. They had time to accomodate our needs and answer all our questions. We are very grateful for them going the extra mile for us and they deserve a 5 star review. Thank you all!
Thank you so much for your kind words and for the 5-star review! We're thrilled to hear that our team could accommodate your needs and answer all your questions. Best regards, Lucy, Customer Relations Team
5/5
GoogleThank you, Naz, for the invaluable assistance and guidance you provided us as first-time buyers. Your support made a significant difference in our decision-making throughout the purchasing process. We truly appreciate the time you devoted to addressing all our questions and securing the best mortgage deals for us. We look forward to recommending you to our friends and family for the exceptional service you have offered.
Thank you for taking the time to leave us this amazing 5* review and recommendation Maya. Kind regards Lucy, Customer Relations.
5/5
GoogleMassive thank you to Lucy and Shoaib! Found a flat to rent, viewed it and in a week I was able to move in to my new home. They've been so helpful and friendly throughout the whole process. Highly recommend :)
Thank you for your thoughtful 5* review and recommendation Noelle! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleBrilliant agents . Very friendly and understanding
Many thanks Kelly for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleEliot has been helping me with the whole housing process and it has been a pleasure. He has been very attentive and was always available to answer any questions that I had. Just a pleasure to work with from beginning to end.
Thank you for your brilliant 5* review and thank you for your kind words Tiana. Best wishes, Lucy, Customer Relations.
5/5
GoogleMassive thank you to Lydia who went above and beyond to get my first purchase across the line!
Hi Kieran, thank you for your fantastic 5* review! We're thrilled to hear that Lydia was able to assist you so effectively with your first purchase. Best regards, Lucy, Customer Relations Team
5/5
GoogleThe service is excellent, very efficient attentive staff . Stress free would recommend 100% Thank you Brown and Merry Tring
Many thanks for your fantastic 5* review and recommendation Wendy. I will of course pass on your kind hearted words to our Tring branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleOwen at the Tring branch has been fantastic and supported myself and my partner on our journey to find our first home! Thank you Owen!
Ang, thanks for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent agency on the lettings side. Had the pleasure of dealing with Ellie, Emily and Joanne. They made the whole process smooth and stress-free, both for the initial moving in process as well as moving out / handover. Thanks for all your help.
Thanks Phil for your kind words and excellent 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAn excellent service from Brown & Merry in Leighton Buzzard. Jason was very informative, offering various ways of selling my property. A competent efficient service offered by all, not at all pushy, considerate and thoughtful regarding my concerns. Any time I called the office, I was briefed by a lovely team who always got back to me when they said they would. A breath of fresh air all round. I will definitely be coming back to you.
Many thanks Pat for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe brought our home through brown & merry and Faye and the whole team were brilliant throughout (we weren’t the easiest of customers) They kept us updated & reassured throughout the whole process ensuring it went through as quickly as possible. Harry was always accommodating taking us round the property numerous times! Thank you again brown & merry- would definitely recommend!
Many thanks Nikki Ayles for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleAnthony, Evie & Anita were amazing supporting us through buying our next home here in Chesham. They helped us to sell our house at a great price, quickly, and negotiate with our onward purchase - securing us flexibility where we needed it. A brill team, thanks again all at B&M Chesham! G&H
Many thanks for your fantastic 5* review Greg. I will of course pass on your kind hearted words to our Chesham branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had amazing experience buying my house with Brown and Merry, specifically with Naz Zarganinejad, she is an amazing person, and guided me through my journey of buying my house. Thank you
Thanks Michelle for the wonderful 5* review and considerate comments regarding your experience with Naz and our local branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleEliot and Stephen at Brown & Merry are very experienced and efficient, and have been helpful and proactive in regard to finding the right tenant for my flat and taking the stress out of the whole process.
Many thanks for your fantastic 5* review Anna. I will of course pass on your kind hearted words to our Hemel Hempstead branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleEliot was very helpful, listened to what we wanted and showed us some great places. He is really good at keeping in touch without being pushy.
Thank you for taking the time to leave us this great 5* review Ruth. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe were delighted with the whole process with the Brown and Merry team in Aylesbury; Jodie's professionalism, care, knowledge, and clear and efficient communication made for a lovely move. Highly recommended!
Thanks Arisa for the wonderful 5* review, recommendation and considerate comments regarding your experience with Jodie and our Aylesbury branch. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Brown & Merry is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Hemel Hempstead has the most, with 492 reviews rated 4.3 out of 5, followed by Tring with 422.
The 10 Brown & Merry offices, by town:
Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
