Trusted Agent profile
★★★★★
1,958 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,958 reviews on three platforms, rated 4.6 out of 5 overall.
1,815
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
141
Reviews on Trustpilot
Business-wide
Brown & Merry's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThank you so much Brown and Merrys in Aylesbury- Service and communication was amazing! Definitely would recommend them.
Thank you for choosing Brown and Merry's in Aylesbury! Our team takes pride in providing exceptional service and communication to our customers. We are thrilled to hear that you had a positive experience and would recommend us. Looking forward to serving you again in the future! Kind regards, Lucy, Customer Relations.
5/5
GoogleHad an amazing experience with Beth Stanbridge! She made the entire mortgage process smooth, stress-free and easy to understand. Her professionalism, clear communication and dedication truly stood out, highly recommend!
Thank you so much for your kind words! We are thrilled to hear about your positive experience with Beth. Our team strives to make the mortgage process as seamless and stress-free as possible. We truly appreciate your recommendation. Thank you for choosing us! Kind regards, Lucy, Customer Relations.
5/5
GoogleWas so easy going and extremely straight forward, Andrew was really friendly and easy to talk to, explained everything and kept me up to date even with the smallest details
1/5
TrustpilotApathetic and over promise
Went with them as they offered a 1 month contract and the salesman was very convincing. Put our house on the market for too high a price, even though we asked them to go in closer to all the other valuations we had. Photos were not great and neither was the brochure. Had a some interest and a few viewings, but not once did they negotiate and get an offer. Stuck with them for 1 month and then went with another agent. They were much more professional and hungry for the sale. We sold within 3 days, and are moving in the next week :)
5/5
GoogleHad a great experience with Brown and Merry-Aylesbury! Beth Stanbridge was excellent at communicating all the details with us and has helped ensure our house buying process has been a smooth one.
5/5
GoogleWe recently rented our flat through Brown and Merry. Shoaib Miah was excellent at marketing the property getting us five viewings in the first week resulting in three offers. He was efficient, helpful and very proactive during the renting process giving us all the information we asked for. Will definitely work with him and Lucy at Brown and Merry again.
1/5
TrustpilotINCOMPETENT
I don’t think they even bother to read reviews. They let my property to a tenant who paid 6 months in advance. After 5 months she asked to change to monthly rent payments. A smaller agency would have sorted this out within a week. These people have had 6 weeks and nothing happened. Their departments don’t talk to each other. Just like a Franz Kafka novel.
5/5
GoogleBrown and merry worked hard to help me in so many ways,kept me informed with everything and with emails and calls. I actually can't fault them.Great communication anytime I needed a question they were always happy to help. Definitely will use them again in the future. 🙂 …
Thank you for taking the time to share your experience and for your wonderful 5* review Wendy! Kind regards, Lucy, Customer Relations.
1/5
GoogleWent with them as they offered a 1 month contract and the salesman was very convincing. Put our house on the market for too high a price, even though we asked them to go in closer to all the other valuations we had. Photos were not great and neither was the brochure. Had a some interest and a few viewings, but not once did they negotiate and get an offer. Stuck with them for 1 month and then went with another agent. They were much more professional and hungry for the sale. We sold within 3 days, and are moving in the next week :)
5/5
GoogleWe recently purchased a property via B&M in Newport Pagnell. They were highly responsive to all our requests and helped make the process easier. I’d like to commend the whole team but especially Josh with whom we undertook the initial viewing and Lydia who was always pushing things along to help us achieve our desired time scales.
Thank you for your 5* review Carol. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing experience start to finish! Got our property on the market really quickly and sold much quicker than expected. Amazing service and always at the other end of the phone.
5/5
GoogleI couldn't recommend Brown and Merry Leighton Buzzard enough! They were great from start to finish and we're always there if we every had any questions or problems. Jason and Lauren looked after us through the sale of our home and you could tell that they really cared about doing the best possible job for us. They made what we thought would be a stressful process very smooth and hassle free. I would recommend then to anyone!
1/5
TrustpilotBrazen & Uncooth
I just received call from them regarding my property that is on the market, the "young adult" that called me told me my photos are terrible and the marketing is really bad. when asked why, there of course, wasn't much of an answer. I just find this totally brazen and un-cooth to put down small independent agencies with no substance behind your claims that "your marketing is better" when it quite frankly, is definitely not. I purchased my property through Brown and Merry 5 years ago so they have my details on file. When I bought it they had done several price reductions and the agent lied to me about the parking, so thanks, Even if I were to swap agents, it would not be to you.
1/5
GoogleNot the best experience with brown and merry Woburn sands. I've viewed many properties with them, most of which were late, and a couple of times they didn't turn up at all until I called and asked if someone was coming 15, 20 minutes after the appointment time. I had my property up for sale with them last year. It's now 5 months later, and it's still listed on Rightmove besides being asked multiple times to take it down. The advertising compared to other estate agents is very poor. Regular turn over of staff. Mostly very young and inexperienced staff that didn't have the answer to our questions. They tried to charge me an extortionate amount at first to sell my property but haggled them to less than half of the originally quoted number, yet if you call a much better local estate agent down the road they will straight away quote you their price no attempts to fleece money out of you (this was much lower than brown and merry with a wholly better experience) I could go on and on, but I'll sum it up as an all-round bad experience and highly recommend people avoid them, especially selling your property with them. We ended up going with the local estate agent mentioned earlier which was a much better and professional experience.
Hello Tom, Thank you for sharing your feedback with us. I'm sorry to hear about your experience with Brown and Merry Woburn Sands. We take your concerns seriously and would like to address them further. Please contact us at complianceresidential@sequencehome.co.uk so we can discuss this in more detail. Best regards, Lucy, Customer Relations Team
5/5
GoogleRight from the get go you are greeted by positive, confident, knowledgeable people who you just know will get the job done for you. We were well informed the whole way through our house sale and Lydia and Josh were always available for us with answers to our queries and with good advice. Thanks so much for your 5 star service and I hope our family can use your services again in the future!
Many thanks Raj for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBrown and Merry - poor management service
Brown and Merry (Stony Stratford branch) were paid to manage my first property-to-let and they have failed miserably in the first two years already. The initial check-in report by their third party initially seemed okay but, it was lacking thoroughness, and the check-out report was far from accurate, costing me a potential deposit re-claim due to omissions within the reports. Despite the fact that I highlighted issues /concerns with the check out report at the time, Brown and Merry have continued to fail to address the issues. Whilst one staff member deals with the check in report, a different member is responsible for the check out.. and whilst the latter impacts the next check in report, the staff don’t seem to talk to each other or see how one person’s lack of input affects the other and both have shown lack of care in addressing the matter that’s ended up costing me financially. According to Alex Read, the inventory check list must’ve been okay “ because it was carried out by a third party” so she refused to even look into my concerns, whilst Sarah Richardson has failed to reply to any of my emails for 3 months. And whoever did the house inspections must have a filthy standard of living as they didn’t notice the mould in every room of the house.. result of the poor maintenance by the tenants, which Brown and Merry’s third party also failed to comment on in their reports. They also failed to comment /address the tenants on the items stolen so I’m contemplating putting in a police report against my former tenants… Also, Alex Read at Brown and Merry advised my new tenant that she would be free to redecorate my house as she pleased, which Alex advised without checking boundaries from me first as I had not given permissions for any change. There’s a whole list of issues with these estate agents - the above doesn’t even touch the surface ..
5/5
GoogleFantastic service. I initially spoke to Lydia who booked me an appointment with Naeem the mortgage advisor. Lydia was really helpful, gave us lots of useful advice prior to the appointment and communication with her was brilliant. Naeem is an amazing mortgage advisor who is professional, genuine and helpful. We had an initial appointment where he explained everything in a way that was easy for us to understand. We’re first time buyers so this was daunting but the whole experience put us at ease. The following appointments we had with Naeem followed suit. Communication was excellent, he answered every question we had and found us a really good mortgage deal. I would 100% recommend both Lydia and Naeem. Thank you both for helping my partner and I get our dream home.
Thank you Charlotte for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
2/5
TrustpilotCommunication was non-existent and have…
Communication was non-existent and have friends experiencing the same. Would not use again
5/5
GoogleFrom my initial contact with Anthony at the Chesham branch he was efficient, friendly and professional. He always returned my calls and kept me fully informed as to how things were progressing. Highly recommend.
Thank you Rebecca for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe recently bought a house through Brown and Merry, and Lydia was brilliant at supporting the sale through. She was very helpful and responsive when we had queries. Thanks very much!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Silvana. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotSatisfactory Rental Agency service
I wholeheartedly recommend Brown and Merry's stony Stratford office, services to anyone seeking property in Milton Keynes, whether buying or letting. Take a moment to read my review, and I promise you won't regret it. Moving can be a tedious and lengthy process, especially when settling in a new town or country. However, my experience with Brown and Merry was remarkably smooth. After contacting several agencies and registering with many online, I shortlisted properties from Brown and Merry and other agencies. Their properties stood out, and when it came to the letting process, they made it seamless. What impressed me most was the negotiation with the landlord. Alexander Read handled the discussions with professionalism and finesse, ensuring we secured the property under comfortable circumstances. My exceptional experience with Brown and Merry is largely due to Alexander Read's outstanding service. She is an invaluable asset to the company, and I extend my heartfelt gratitude to her. Thank you, Brown and Merry, and thank you, Alexander Read. Your dedication and expertise are truly appreciated. Rating: 5/5 stars Highly recommended! God bless you."
1/5
GoogleI’m currently selling my house with another agent and have had this appalling letter through my door from this estate agent. Apart from anything else, the grammar is awful, which makes them appear even more unprofessional. Not only will we not sell through them but we won’t buy from them either. Avoid at all costs if you want to deal with professionals.
Hello Becky, Thank you for sharing your feedback with us. I'm sorry to hear about your experience and the impression it left. Please contact us at complianceresidential@sequencehome.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleFrom the moment Josh walked through the door to value my property, right up to the exchange of contracts, Josh has been absolutely brilliant- professional, knowledgeable and available for updates and questions. Highly recommend!
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAn atrocity of a company to avoid for the better
This company never ceases to amaze so I will be exposing them again. In relation to the rental property; 4a The Chequers, Castlethorpe, Milton Keynes, MK19 7HG Brown & Merry, 65 High Street, Stony Stratford, Milton Keynes, MK11 1AY began to advertise on Friday 17th January 2025 shortly before closing time 18:00. An hour or two after the listing went live, I went on their website to enquire whether a cat would be allowed to live alongside the tenant at the property and guess what!? No response to this current day Tuesday 21st January 2025. So that Brown & Merry can't deny it, I was immediately informed "Thank you - we have recieved your message". I'm left calling the office on 01908562011 / 01908561874 whilst selecting option 2 for lettings a mulitide of times, daily to pick up on whether somebody is in the office dealing with the phoneline aswell as emails as I'm expecting such a company being instructed and in control of finding individual(s) to live in said property to respond to me by the morning of Saturday 18th January 2025 in the hope of securing a viewing on Monday 20th January 2025. Somebody at Brown & Merry has updated the property listing to "LET AGREED" on Tuesday 21st Janurary 2025 so there was clear communication between themselves and other prospective viewers of which I suspect viewings were conducted at the earliest on Monday 20th January 2025 for somebody to agree a tenancy contract the following day. I was denied a viewing nevermind a response! All in all I made a total of 19 calls and not one person picked up. I suspect Brown & Merry recognised my name, email address and phone number to deliberately discriminate against my medical / disability needs yet again but that's ok, because it has backfired leading me to expose their behaviour again. I once again strongly advise all prospective tenants, landlords and buyers to avoid this atrocity of a company.
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The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Brown & Merry is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Hemel Hempstead has the most, with 492 reviews rated 4.3 out of 5, followed by Tring with 422.
The 10 Brown & Merry offices, by town:
Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
