Trusted Agent profile

Brown & Merry estate agents in Dacorum, Chesham, Aylesbury and 4 more

4.6

★★★★★ Excellent

1,956 reviews across 10 offices and 3 platforms

Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,956 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

1,813

Reviews on Google

All 10 offices

Yell logo

5.0 / 5

2

Reviews on Yell

All 10 offices

Trustpilot logo

141

Reviews on Trustpilot

Business-wide

Our offices

Brown & Merry's 10 offices, most reviewed first. Each has its own page.

Latest reviews from every Brown & Merry office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Brilliant Service, really helpful and a swift move into a new tenancy.

Sara · 24 July 2025 · Brown & Merry Chesham

Agent replied · 22 September 2025

Thank you for taking the time to leave us this great 5* review Sara. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Brown and Merry are the Best estate agents in Chesham. They guided us to find our perfect home at a new town. Had no idea where to start but both Lucy and Shoaib helped to view all the available houses in the market. Follow up was perfect when new listing came up in the market and done the process quickly to move in as one of the previous viewing took many days to confirm. A special mention to Lucy as she took time to take video and send us even before viewing. We are very happy with their service and our new home is perfect to settle in nicely.

Bathrinath · 24 July 2025 · Brown & Merry Chesham

Agent replied · 17 October 2025

Hello Bathrinath, Thank you so much for your wonderful 5* review! I'm thrilled to hear that both Shoaib and I could assist you in finding your perfect home and that you appreciated the video previews. We're delighted that you're happy with our service and your new home. Best wishes, Lucy, Customer Relations Team

5/5

Google

From start to finish the team were great in helping us buy our first home. They were honest in what we could afford to buy and patiently delivered on all our requirements. A big thank you to Conor and Kieran for all your knowledge and understanding.

John · 23 July 2025 · Brown & Merry Woburn Sands

Agent replied · 22 October 2025

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Fantastic customer service from Elliot and the lettings team.

Danny · 23 July 2025 · Brown & Merry Hemel Hempstead

Agent replied · 27 July 2025

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Great service. Eliot and the team made everything quick and easy. Thank you.

Stephen · 22 July 2025 · Brown & Merry Hemel Hempstead

5/5

Google

An outstanding homebuying experience! From start to finish, the team provided clear and consistent communication, answering all my questions with confidence and expertise. Conor and the team’s deep knowledge made what is often a stressful process feel straightforward and manageable. They’re a true asset to Woburn Sands, and I couldn’t have asked for a better team to guide me through this journey!

Penny · 21 July 2025 · Brown & Merry Woburn Sands

Agent replied · 22 October 2025

Thank you for your kind words! We are honored to have provided you with an outstanding homebuying experience. Our team takes great pride in providing clear communication and expert knowledge to make the process stress-free for our clients. We are glad to have been a part of your journey and are always here to help in any way we can. Thanks again for choosing Woburn Sands! #happycustomer #expertteam Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

Jamie, Zack and the team at Brown & Merry were super during what turned out to be the very long, complicated sale of our house. This included driving documents around the county at the last minute!

Felicity · 19 July 2025 · Brown & Merry Tring

Agent replied · 25 July 2025

Thank you for choosing Brown & Merry for your home sale! We are thrilled that our team's dedication and hard work made the process feel seamless. We appreciate your kind words and wish you all the best in your new home! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I've been fortunate enough to be working with Beth Stanbridge of the Aylesbury branch who has helped me through the process of getting my mortgage. I have found Beth to be friendly, professional and incredibly efficient. Beth has taken the time to explain every step to me and guide me through the buying process from duds to my perfect property! No doubt she saved me from losing money and guided me with her excellent industry knowledge and expertise. She is a rare example of someone who clearly loves her sector and excels on what she delivers. Cheers to a real gem!

Carla · 18 July 2025 · Brown & Merry Aylesbury

2/5

Trustpilot

I gave them my number.. Big Mistake.

I asked for an evaluation.. this was fine.. no problems.. but I chose a different agent and now 4 months later they still regularly phone me up, once even saying "hello , this is your estate agent".. errr NO... they are abusing the fact that I gave them my number and now I cannot get rid of them.. Wish I had never done so. I am now apart of their ' any phone call is work' policy. B&M are owned by connels and the BBC has a page about their dubious sales tactics. They have a tv show about it also.

Broociebonus · 18 July 2025 · Brown & Merry Chesham

5/5

Google

Aylesbury brown&merry have kind stuff, and they are very polite and friendly and explain everything well, especially Jodie keep doing what you love mama

Urinavi · 18 July 2025 · Brown & Merry Aylesbury

Agent replied · 25 July 2025

Thank you so much for your kind words! We take pride in providing excellent customer service and our team, including Jodie, truly loves what we do. We appreciate your support! Kind regards, , Customer Feedback and Support Team

5/5

Google

I cannot praise or recommend Brown and Merry Wendover enough. I have never been one to leave reviews, but I felt incredibly implied to do it in this case. Our fantastic experience began with viewing the house we were purchasing. We viewed the property two times, firstly with Sylvie and secondly with Ruby. Both were absolutely fantastic experiences, and they both did as much to sell the house as the property itself. On both occasions we were handed beautifully presented brochures, which were fantastic additions to the viewing and more than anything, fantastic memoirs for the house we were purchasing. They were knowledgeable, kind and not in anyway overbearing, completely contrasting all other experiences we had had with estate agents. We submitted an offer for the property, which was accepted, and were immediately given all options in relation to conveyancing, processes etc. Once again, a really thought through stage. During our purchase, through no fault of Brown and Merry's, we began having issues with our solicitors. And in particular, issues with an enquiry from our conveyancers. We were advised by them to call Brown and Merry for advice, and upon doing so were passed to Claire. Claire took it upon herself to liaise with us, the sellers, the sellers solicitor, our solicitor etc. to assist in organising a resolution that would allow exchange and completion. She chased everyone almost everyday, updating us throughout and creating communication between both sides where there never was before due to incompetent solicitors. We had a point of contact for which nothing was too much to help with, and the purest example of someone going above and beyond where they were in no way obligated to. I truly believe without Claire's assistance, we would not be at the exchange stage we are now. Thank you Claire. In summary, if you are thinking of buying or selling through Brown and Merry, you'd be hard pressed to find anyone better.

Max · 16 July 2025 · Brown & Merry Wendover

Agent replied · 25 July 2025

Thank you for your glowing review! We are thrilled to hear about your fantastic experience with our team at Brown and Merry Wendover. Our dedicated agents and staff truly strive to provide exceptional service and create a stress-free process for our clients. Thank you for choosing us and we wish you all the best in your new home! Kind regards, , Customer Feedback and Support Team

5/5

Google

Excellent experience as a first time buyer. Clear, consistent and friendly communication throughout the process. Lydia in particular was fantastic!

James · 15 July 2025 · Brown & Merry Newport Pagnell

Agent replied · 25 July 2025

Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

The whole process of finding a tenant was excellent from start to finish. Shoaib and Lucy were very helpful throughout. Very pleased with the service.

J · 15 July 2025 · Brown & Merry Chesham

Agent replied · 17 October 2025

Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Trustpilot

I cannot praise or recommend Brown and…

I cannot praise or recommend Brown and Merry Wendover enough. I have never been one to leave reviews, but I felt incredibly implied to do it in this case. Our fantastic experience began with viewing the house we were purchasing. We viewed the property two times, firstly with Sylvie and secondly with Ruby. Both were absolutely fantastic experiences, and they both did as much to sell the house as the property itself. On both occasions we were handed beautifully presented brochures, which were fantastic additions to the viewing and more than anything, fantastic memoirs for the house we were purchasing. They were knowledgeable, kind and not in anyway overbearing, completely contrasting all other experiences we had had with estate agents. We submitted an offer for the property, which was accepted, and were immediately given all options in relation to conveyancing, processes etc. Once again, a really thought through stage. During our purchase, through no fault of Brown and Merry's, we began having issues with our solicitors. And in particular, issues with an enquiry from our conveyancers. We were advised by them to call Brown and Merry for advice, and upon doing so were passed to Claire. Claire took it upon herself to liaise with us, the sellers, the sellers solicitor, our solicitor etc. to assist in organising a resolution that would allow exchange and completion. She chased everyone almost everyday, updating us throughout and creating communication between both sides where there never was before due to incompetent solicitors. We had a point of contact for which nothing was too much to help with, and the purest example of someone going above and beyond where they were in no way obligated to. I truly believe without Claire's assistance, we would not be at the exchange stage we are now. Thank you Claire. In summary, if you are thinking of buying or selling through Brown and Merry, you'd be hard pressed to find anyone better.

Max · 10 July 2025 · Brown & Merry Newport Pagnell

5/5

Google

Our estate agents, Vickie and Joanne were amazing. Very kind and helpful people who helped us sort out our first home very quickly and efficiently. We couldn't have asked for better service.

Sam · 10 July 2025 · Brown & Merry Tring

Agent replied · 8 September 2025

Thank you for taking the time to leave us this great 5* review Sam. Kind regards, Lucy, Customer Feedback and Support Team.

1/5

Google

We had a very poor experience dealing with Jamie, an estate agent representing a piece of land we were interested in. After submitting an offer close to the guide price, we were told a bidding war had begun. We went back and forth several … More

Liam · 10 July 2025 · Brown & Merry Tring

5/5

Google

⭐️⭐️⭐️⭐️⭐️ We recently sold our property through Brown & Merry in Newport Pagnell and couldn’t be happier with the service we received. The whole team was helpful and proactive, but Lydia in particular was exceptional. She was with us every step of the way, always on top of things, constantly chasing where needed, and keeping us updated throughout. Her communication was brilliant, and her dedication genuinely made a stressful process feel so much more manageable. We honestly don’t know how we would have done it without her! Highly recommend Brown & Merry NP, and if you get the chance to work with Lydia, you’ll be in very good hands.

James · 9 July 2025 · Brown & Merry Newport Pagnell

Agent replied · 8 October 2025

Thank you so much for your kind words! Lydia is a valued member of our team and we're thrilled to hear she provided exceptional service during your property sale. We appreciate your recommendation and wish you the best in your new home. Congratulations! 🎉 #BrownAndMerryNP Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

Rating only, no written review.

Finn · 9 July 2025 · Brown & Merry Leighton Buzzard

Agent replied · 10 October 2026

We appreciate your feedback and are delighted with your review. If you have any comments to add, we’d be very interested to hear them.

5/5

Google

We have just relet our flat with Brown and Merry and Jo and her team have been very efficient and professional throughout, making the whole experience easy and trouble free. Thank you.

Lesley · 4 July 2025 · Brown & Merry Tring

Agent replied · 9 August 2025

Hello Lesley, Thank you so much for your wonderful 5* review! We're thrilled to hear that Jo … More

5/5

Google

A really professional team that dealt with all the necessary aspects of selling my home in an efficient and timely way. Additionally, Lydia, Josh, Sienna-Eve and Audrey showed thoughtfulness towards me for which I was grateful. They were also fun to be with! Thank You Brown and Merry!

Diane · 4 July 2025 · Brown & Merry Newport Pagnell

Agent replied · 8 August 2025

Thank you for taking the time to leave us this great 5* review Diane. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

I have been fortunate to have Gary fighting a delay on my sale. He has been relentless at cracking the problem and keeping my agent updated. When I finally got to say thank you he was really modest about his skills and took praise for the team rather than himself.Thank you Gary

Jo · 25 June 2025 · Brown & Merry Wendover

Agent replied · 9 August 2025

Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Just purchased a house through B&M, the whole process has been very smooth. Anita was always prompt at replying to our endless queries (first time buyers!) and was great at making sure all communication between the seller and us was seamless. Happy to have worked with them, and hopefully again in the future!

Naomi · 24 June 2025 · Brown & Merry Chesham

Agent replied · 22 September 2025

Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Jo has helped us with our lettings many times over the years and we would certainly recommend using her. Knowledgeable and straightforward - thanks Jo!

Tom · 23 June 2025 · Brown & Merry Tring

5/5

Google

Lucy and Shoaib have been amazing. They helped us a lot. I think I gave them 100 calls and they always were happy to help. Some of the best people you can have in your team! They deserve a salary increase haha 😅. Thank you 🙏 …

Ana · 22 June 2025 · Brown & Merry Chesham

Agent replied · 17 October 2025

Thank you for taking the time to share your experience and for your wonderful 5* review Ana! Kind regards, Lucy, Customer Feedback and Support Team.

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Awards

The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Brown & Merry is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Brown & Merry

Which Brown & Merry office has the most reviews?

Hemel Hempstead has the most, with 492 reviews rated 4.3 out of 5, followed by Tring with 422.

Where are the Brown & Merry offices?

The 10 Brown & Merry offices, by town:

  • Aylesbury: 5-7 Market Street, Aylesbury, HP20 2PN, HP20 2PN
  • Berkhamsted: 124 High Street, Berkhamsted, HP4 3AT
  • Chesham: 3 Market Square, Chesham, HP5 1HG, HP5 1HG
  • Hemel Hempstead: 57 Marlowes, Hemel Hempstead, HP1 1LE, Dacorum, HP1 1LE
  • Leighton Buzzard: 17 High Street, Leighton Buzzard, LU7 1DT, LU7 1DT
  • Newport Pagnell: 74A High Street, Newport Pagnell, MK16 8AQ, Milton Keynes, MK16 8AQ
  • Tring: 41 High Street, Tring, HP23 5AA, Dacorum, HP23 5AA
  • Wendover: Woollerton House, 7 High Street, Wendover, Aylesbury, HP22 6DU, HP22 6DU
  • Wendover Country House and Farm Sales: Woollerton House, 7-11 High Street, Wendover, HP22 6DU, HP22 6DU
  • Woburn Sands: 9 High Street, Woburn Sands, Milton Keynes, MK17 8RG, MK17 8RG
Has Brown & Merry won any awards?

Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.

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