Trusted Agent profile
★★★★★
1,956 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,956 reviews on three platforms, rated 4.6 out of 5 overall.
1,813
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
141
Reviews on Trustpilot
Business-wide
Brown & Merry's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat experience with Brown & Merry. Lucy & Shoaib were excellent, friendly and professional throughout. We're very happy in our new home.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleHuge thanks to Shoaib and Lucy for helping secure the rental in Chesham. He has great local knowledge and the communications were handled professionally and efficiently. Thank You!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleJamie, Zack and the team were incredible. I received amazing advice from start to finish, achieving significantly above asking price and they (Zack in particular) were so patient with me with all my worries and overthinking throughout the process! Jamie’s attention to detail and enthusiasm during the marketing process in particular made a huge difference and I have no doubt was key in securing us multiple offers. Thank you!!
Thank you for the amazing review! We are thrilled to hear that Jamie, Zack, and the team provided you with excellent advice and assistance throughout the process. Our team takes pride in going above and beyond for our clients, and we're overjoyed that we helped secure you multiple offers and exceeded your expectations! Thank you for choosing our services and we wish you all the best in your new journey. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleSince Conor came and did the sales ‘pitch’ . I have had almost no communication from them about what was happening with the sale. They got the details wrong (that I corrected three times), when I had a viewing they forgot to turn up with the prospective client and after I wrote to Conor over a week ago he apologised and said he would look after it personally. Since then I have heard nothing from him, not even a phone call. He has certainly not done what he promised, I wish I had chosen another agent as at least I hope for communication!
Hello Mark, Thank you for sharing your experience with us. I'm sorry to hear about the communication issues you've faced and the inconvenience caused. Please reach out to us at EAComplaints@Connellsgroup.co.uk so we can address your concerns directly and work towards a resolution. Best regards, Lucy, Customer Relations Team
5/5
GoogleIncredibly smooth and efficient move in. I viewed our flat last Wednesday at 5:30pm and by the Saturday of the same week we had everything signed, paid and had officially moved in. A special mention to Eliot and Stephen.
Hello Ryan, Thank you for your fantastic 5* review! We're thrilled to hear that your move-in process was smooth and efficient. Eliot and Stephen will be delighted to know they made a special impact. Best regards, Lucy, Customer Relations Team
5/5
GoogleCouldn't have made a better choice when I walked into the Chesham branch. Thomas was instantly reassuring, and put my mind at ease from day 1. They not only made the whole process an easy and smooth one, but sold my property within days of listing it. The purchasers hadn't got there house listed, so Thomas was instructed by them, and within a week had there home listed, and within 2 days had a firm offer! The rest is history as they say. An extremely friendly team, who were a pleasure to deal with. Evie was lovely, and always so helpful and efficient. Anita is completely on the ball, extremely professional, and always friendly. I would have no hesitation at all in recommending the team at the Chesham branch. They have made the whole experience as easy as moving home can be, and I cannot believe how smooth the transaction has been. Thank you so much!
Thank you for choosing our Chesham branch, we're thrilled to hear about your fantastic experience! Thomas, Evie, and Anita are truly a dream team, dedicated to making the home selling process as easy and smooth as possible. We appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI’ve had the pleasure of dealing with Nicole at Brown & Merry for over 10 years, and I can honestly say she is an absolute asset to the company. Throughout all our interactions, she has been nothing but professional, caring, and genuinely invested in delivering the best service possible. Nicole always responds quickly and thoughtfully, making every process smooth and stress-free. She goes above and beyond to ensure everything is handled efficiently, and it’s clear she truly cares about her clients. After a decade of working with her, I can say with confidence that Brown & Merry are very lucky to have her, she’s a rare find in today’s world of customer service! Thank you Simon
Thank you so much for your kind words, Simon! Nicole is an invaluable member of our team and we are lucky to have her. We appreciate your loyalty and we'll make sure to pass along your praise to her. We aim to provide top-notch service and it's wonderful to know we've exceeded your expectations for over a decade. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBeth at brown and Merry, has been incredibly amazing, she has been extremely helpful with the process of buying a property and is always happy to answer our questions. She has been making the process so much easier and has been making sure we have all the information. Thank you Beth for all you help :(
Thank you so much for your kind words! It has been our pleasure to assist you with your property purchase. Our team always strives to make the process as smooth and stress-free as possible for our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleOld fashion customer service xxxxx a welcoming office and great staff. Well done and thank you.
Thank you so much for your kind words! We take pride in providing personal and friendly service. It's our pleasure to have you as a valued customer. Thank you for choosing our business! 🙌😊 Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJodie was so helpful. She kept me updated at every stage and was quick to respond to all my questions and explained everything clearly. Thank you 😊 …
Thank you for your kind words! We are thrilled to hear that Jodie provided exceptional service, keeping you informed and answering all your questions. 😊 Kind regards, Lucy, Customer Feedback and Support Team …
5/5
GoogleThank you Gary for all your help and support We really appreciate all your efforts to respond to our queries swiftly without delay. You have made the experience immensely better for us when u came on board of our sale many thanks
5/5
GoogleWe recently rented a house through Brown & Merry and the experience has been absolutely fantastic from start to finish. Andrew, our estate agent, guided us through the whole process and has been nothing short of incredible. From our very first viewing, he was friendly and even while our references were being checked, Andrew arranged for us to go back and take measurements, which was such a huge help for planning our move. He kept us updated every step of the way, making the process smooth and stress-free. Today, we picked up our keys and couldn’t be happier! We’re so grateful to Andrew and the whole Brown & Merry team for making this such a positive and exciting experience. Highly recommend!
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleIt was a real pleasure working with Conor and the team. Being new to the area meant that I relied on his knowledge and expertise to help with my decision.making - much appreciated.
Thank you for your kind words! Our team takes great pride in providing exceptional service and we are so glad to hear that we were able to assist you in your decision-making process. We value your trust and look forward to continuing to help you in any way we can. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleThank you Conor and the team the service you provided was top notch 👍 …
"Thank you for choosing our team, we're thrilled to hear you had a top-notch experience with us! Our goal is always to provide exceptional service to our valued customers like you. We look forward to serving you again soon! 🙌" Kind regards, Lucy Mawer, Customer Feedback and Support Team …
5/5
GoogleQuality service !! Fantastic agents definitely will be using brown and merry in Woburn sands again.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleThank you to Conor, Kieran and the team for your excellent service! They made the experience stress free and easy because of their clear consistent communication. I really appreciated all their help with the whole process. I couldn't have asked for a more knowledgable and supportive estate agency team!
It’s really lovely to read another 5* review. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Feedback and Support Team.
5/5
GoogleMe and my girlfriend are new buyers and went to Brown and Merry for help with getting a mortgage set up. Jill was extremely helpful and understanding of our situation gave us great insight into the mortgage set up and has supported us every step of the way during this process can’t thank her enough. We would highly recommend their services.
5/5
GoogleEliot and Stephen at Brown and Merry Estate Agent were exceptional today! Stephen was fantastic, helpful, friendly, and made my viewing arrangements work for me. Eliot was amazing and helped me secure my property. He was professional, knowledgeable, understanding, super efficient and fast at getting things done! Both were incredibly understanding and supportive, making the whole process smooth and stress-free. Highly recommend!
5/5
GoogleTheir service was quite fantastic, stress free with adequate support during the process.
Thank you for your kind words! We are thrilled to hear that our service was fantastic and stress-free for you. Our team is always here to provide adequate support throughout the entire process. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe rented a two-bedroom flat in Chesham through Brown & Merry and were very pleased with the service. Shoaib and Lucy were both professional, responsive, and easy to communicate with throughout the process. Everything was handled efficiently, and their support made the rental experience smooth and stress-free.
Thank you for your kind words! We are thrilled to hear that you had a positive experience with Shoaib and Lucy at Brown & Merry. We strive to provide professional and responsive service to make the rental process stress-free for our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe highly recommend Naeem Zaman . He is a BRILLIANT Mortgage Advisor and a lovely person to work with too! Naeem was incredible during one of our most stressful times - always providing professional, reliable, honest, speedy, well informed, trustworthy service. He went above and beyond to help us. Our homemover mortgage application was rather complicated, but Naeem persevered and did not give up until we had a brilliant offer in hand. It was like having an expert friend in our corner at all times. Naeem, thank you so much for everything. Amy & Carl
Thank you so much for the kind words, Amy & Carl! We are thrilled to hear that Naeem went above and beyond to provide you with professional and trustworthy service during a stressful time. We are grateful to have him as a part of our team and we're glad he was able to help with your homemover mortgage application. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotTop class property sales service
We do not believe we could have chosen a better estate agent to market and sell our investment property. Living abroad as we do, we needed an agent who would provide an efficient sales service and give us the comfort that we had someone with the requisite knowledge and also act in our best interests. We cannot speak highly enough of Mason Janes, Branch Manager of Brown and Merry Stony Stratford, and his sales team. From initial valuation right through to completion, they provided us with an exceptionally high level of service and support. We have nothing to criticise or complain about. We have no hesitation in recommending them to others.
5/5
TrustpilotShould be your first stop for buying a house
We were first time buyers, buying a house from Brown and Merry -Woburn Sands. Kerry, who now works at the Stony Stratford branch, was the agent dealing with the case and was an absolute star. Constantly chasing and working to get the sale across the line, and an absolute life saver for a couple of first time buyers who didn't have a clue what they're doing! Thank you!
5/5
GoogleAndrew was very helpful and made my move in seamless l
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Brown & Merry is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Hemel Hempstead has the most, with 492 reviews rated 4.3 out of 5, followed by Tring with 422.
The 10 Brown & Merry offices, by town:
Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
