Trusted Agent profile

Brown & Merry estate agents in Dacorum, Chesham, Aylesbury and 4 more

4.6

★★★★★ Excellent

1,954 reviews across 10 offices and 3 platforms

Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,954 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

1,812

Reviews on Google

All 10 offices

Yell logo

5.0 / 5

2

Reviews on Yell

All 10 offices

Trustpilot logo

140

Reviews on Trustpilot

Business-wide

Our offices

Brown & Merry's 10 offices, most reviewed first. Each has its own page.

Latest reviews from every Brown & Merry office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I have used Brown and Merry for 12 years, buying my property from them and then with their letting team successfully letting since that time, without any vacant periods. I did interview other letting agents at the time and found them to be the best firm to look after my property. The team have since I first contracted with them have always provided professional, polite and local market information to me. Nicole, Sophie and Jodie are excellent people and I would wholeheartedly recommend them to anyone that asks. Thank you all for your help you have provided to me and the tenants.

David · 10 October 2025 · Brown & Merry Aylesbury

Agent replied · 10 October 2026

Thank you for the amazing review! We are so happy to have been able to provide you with such a positive experience for the past 12 years. Our team takes pride in providing professional service, and we are delighted to have earned your wholehearted recommendation. Thank you for trusting us with your property and tenants. We look forward to continuing to serve you in the future. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Brown and Merry have been fantastic agents for us for over 7 years. Always very pro-active and responsive, they are a pleasure to deal with and I would highly recommend their services.

Early · 10 October 2025 · Brown & Merry Aylesbury

Agent replied · 10 October 2026

Thank you for your kind words! We are delighted to have been your trusted agents for the past 7 years. Our team works tirelessly to provide proactive and responsive service, and it means a lot to us that you would recommend our services. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Brown & Merry, led by Nicole in Lettings have successfully rented out our brand new 3 bedroom house on Berryfields since we purchased it, for over 5 years. Their help, service, and advice has been second to none throughout this time. The sales team then took over earlier this year, as we wished to sell. They quickly secured us an excellent buyer at a price we were delighted with. The transaction took longer than we expected, due to our buyer's purchaser - and it was actually Gary at Brown & Merry who went above and beyond dealing with all aspects of the chain that got this deal over the line. We have been very impressed with both the Lettings and Sales Teams during the 5 and a half years we have had the property, and would not hesitate to recommend them to anyone looking to buy, sell or rent. Thanks Team!

Louise · 10 October 2025 · Brown & Merry Aylesbury

Agent replied · 23 October 2024

Hello, thank you so much for taking the time to provide our Brown & Merry team with a 5-star review. We are so happy to hear Nicole, Cathy, Sophie and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.

5/5

Google

Our experience with Luke as a mortgage advisor was faultless, we popped in on the off chance we could get a 2nd opinion as we had some bad advice from a previous mortgage advisor. Within a week Luke had submitted an application for us and we got accepted and ended up saving £600 all within a tight deadline. Amazing service & can’t thank him enough!

Elsie · 10 October 2025 · Brown & Merry Leighton Buzzard

Agent replied · 8 October 2025

Thank you for choosing us for your mortgage needs, we are delighted to hear that Luke provided faultless service and helped you save money while meeting your deadline. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Andrew was great with helping us find and move into a new property. Quick and pain free! Highly recommend if looking in the area

Jordan · 10 October 2025 · Brown & Merry Leighton Buzzard

Agent replied · 8 October 2025

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.

5/5

Google

We recently purchased a property through Brown and Merry, the service received from initial viewing through to completion was excellent. Josh went above and beyond to keep us updated and help with a complicated chain, always available to take calls even providing updates after working hours. Would recommend Brown and Merry to anyone looking to buy or sell. Thank you

Jess · 10 October 2025 · Brown & Merry Newport Pagnell

Agent replied · 8 June 2025

Thank you for taking the time to leave us this amazing 5* review and recommendation Jess. Kind regards Lucy, Customer Relations.

1/5

Google

First time buyer. Bad experience of an estate agent. Numerous time I have expressed my interest to purchase an apartment in Newport Pagnell, via calling directly and website enquiry. After probably just under 10 times contacting this estate agent, I am yet to receive a time to view the property, let alone a call to update me even. I have received no proactive contact from the estate agent, and no indication they are interested to sell the property. Some difficulty was expressed about the current tennants availablity, but after a period of nearly 4 weeks, I would reasonably expect to receive some kind of update. Due to no contact, and no proactivity, I have since moved my business to another estate agent, and have an exchange date set. I hope that this is not an experience shared by other buyers

Christopher · 10 October 2025 · Brown & Merry Newport Pagnell

Agent replied · 22 May 2025

Hello Christopher, Thank you for sharing your feedback with us. I'm truly sorry to hear about your experience and the lack of communication you encountered. We strive to provide excellent service, and it's clear we fell short in this instance. Please feel free to reach out to us at complianceresidential@sequencehome.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team

5/5

Google

As soon as we met Josh, we knew that we would give B&M the responsibility to sell our house. He is bright, personable, knowledgeable and straightforward. Even though Josh was not working at the branch who were handling the sale, he remained in touch and monitored our progress throughout. Josh saw our sale to its ultimate conclusion and has continually gone above and beyond for us, in terms of service. A credit to the company. We were also very impressed by Gus, formally of the Woburn Sands branch.

Roo · 10 October 2025 · Brown & Merry Newport Pagnell

Agent replied · 22 January 2025

Many thanks for your fantastic 5* review. I will of course pass on your kind hearted words to our Newport Pagnell branch. Best wishes, Lucy, Customer Relations.

5/5

Google

I had an excellent experience selling my property with Brown & Merry, especially thanks to Lydia who was absolutely brilliant from start to finish. She was attentive, knowledgeable, and went above and beyond to make the process as smooth as possible. Lydia was always available to answer any questions and kept me informed every step of the way. I couldn’t have asked for a better guide through this process - thank you, Lydia!

Grace · 10 October 2025 · Brown & Merry Newport Pagnell

Agent replied · 8 November 2024

Thank you for taking the time to share your experience and for your wonderful 5* review Grace! Kind regards, Lucy, Customer Relations.

5/5

Google

I recently started looking to purchase a property- from the moment of popping into the branch to actually finding my dream home, Brown and Merry have helped, supported and guide all the way. I especially want to state what an asset Lydia is to the branch, she took myself on multiple viewing, listened to what I wanted and helped me to find my house- even then, Lydia helped and supported all the way through the process. Thank you Lydia and team

Paul · 10 October 2025 · Brown & Merry Newport Pagnell

Agent replied · 24 October 2024

Thank you Paul for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

Amazing experience, our agent Vickie really looked after us made the whole process very easy, Answered all our questions about the property and had lots of local knowledge, Highly recommend

Sammy · 8 October 2025 · Brown & Merry Tring

Agent replied · 22 October 2025

Thank you for sharing your experience with Vickie! We're delighted to hear that she provided excellent service and made the process hassle-free for you. She truly understands the local market and we're thrilled to have her on our team. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Nicole and lettings team at Brown & Merry, Aylesbury

Nicole and her lettings team at Brown & Merry Aylesbury are absolutely fabulous. Professional, courteous, knowledgeable, efficient - a first class team and we would highly recommend Nicole to any prospective landlords.

Ravi · 7 October 2025 · Brown & Merry Chesham

5/5

Google

Brown and Merry have been excellent at assisting me during the process of buying my first home. All the staff are polite, friendly and extremely helpful. I’d like to take the time to appreciate the hard work that Jill Osborne has made in order to make what felt like an unrealistic dream a reality for me. Jill took the time to explain the mortgage process thoroughly, in a way I would understand, as a young first time buyer as well as being able to answer any of my questions that I had. I am incredibly thankful to Jill as I am now about to move into my first home and would not have been able to do so without her help. I would highly recommend Jill Osborne for anyone who is looking for a mortgage advisor as a first time buyer.

Ellie-Mae · 6 October 2025 · Brown & Merry Newport Pagnell

Agent replied · 8 October 2025

Thank you so much for your kind words and trust in our team. Jill is dedicated to making home ownership dreams a reality and we're thrilled to have played a part in yours. Congratulations on your first home and we are always here for any future mortgage needs. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Eliot and Stephen were absolutely fantastic. They had great tenants in the flat at the agreed price in a really short time. Great work. Thanks

Danielle · 5 October 2025 · Brown & Merry Hemel Hempstead

Agent replied · 26 October 2025

Thank you for the glowing review! We strive to provide efficient and successful rental experiences and we're so happy to hear that Eliot and Stephen exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We have had exlant service from Brown and Merry estate agents. We were given very professional and extremely helpful advice throughout our lettings process. Eliot and steven were a pleasure to deal with and Eliot must have the patience of a saint to have put up with us. I can recommend Brown and Merry to all ages.

Paul · 5 October 2025 · Brown & Merry Hemel Hempstead

Agent replied · 26 October 2025

Thank you for your glowing review of our services at Brown and Merry estate agents! It was a pleasure to work with you and we are thrilled that you were satisfied with our professional and helpful advice. We strive to provide the best service to all our clients and we are glad you noticed. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Brilliant service, Andrew was very helpful and informative and provided everything I needed. Highly recommended.

Jack · 4 October 2025 · Brown & Merry Leighton Buzzard

Agent replied · 8 October 2025

Thank you for the fantastic review! We are thrilled to hear that Andrew provided brilliant service and was helpful and informative. We strive to provide everything our customers need and we appreciate the recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

We bought through Brown and Merry-…

We bought through Brown and Merry- longest house purchase timeframe ever (19 months) due to broken chains and other issues. Brown and Merry were highly professional and supportive throughout the challenging process. Edward was encouraging and helpful every time we spoke and kept in constant contact- even with congratulatory phone calls on exchange on contracts. The best high street estate agent I have worked with- and I’ve known a few.

Elizabeth · 4 October 2025 · Brown & Merry Chesham

5/5

Google

From the start Ethan has been amazing. From the moment we met him nothing has been to much trouble. He has been easy to contact and even after our mortgage has been sorted he has been helpful in making sure our sale and purchase is going smoothly and chasing the relevant people for us. Would deffinatly recommend.

Natalie · 3 October 2025 · Brown & Merry Chesham

Agent replied · 17 October 2025

Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Andrew has been very helpful with finding me a property to rent amd getting everything sorted. Would definitely recommend going to brown and merry. Thanks Andrew

Ryan · 1 October 2025 · Brown & Merry Leighton Buzzard

Agent replied · 8 October 2025

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Rating only, no written review.

Rebecca · 24 September 2025 · Brown & Merry Leighton Buzzard

Agent replied · 8 October 2025

It’s great to know you had a fantastic experience and thank you for your feedback! If there is anything else you think we could do to make your experience (or others’) even better please do let us know.

5/5

Google

Fantastic

Lucas · 24 September 2025 · Brown & Merry Leighton Buzzard

Agent replied · 8 October 2025

"Thank you for your kind words! We're thrilled to hear that you had a fantastic experience with us. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

We successfully rented a flat in Tring with the help of Vickie in lettings. The process was relatively flawless and the property as explained. We are very grateful for the guidance received and look forward to dealing with Vickie and the lettings team in the future.

Victoria · 22 September 2025 · Brown & Merry Tring

Agent replied · 22 October 2025

Thank you for taking the time to leave a positive review, we're delighted to hear that Vickie and our lettings team were able to provide you with a smooth and satisfactory experience. Our team aims to guide and assist our customers in finding their perfect rental property. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Excellent service from Vickie, Henry and Joanne getting our rental sorted with one week between enquiry and receiving the keys. Efficienct, clear, hardworking and friendly - thoroughly recommend the lettings team.

Joe · 22 September 2025 · Brown & Merry Tring

Agent replied · 22 October 2025

Thank you for the amazing review! We are so glad to hear that Vickie, Henry, and Joanne were able to provide you with an efficient, clear, and friendly service. We are dedicated to finding the perfect rental for our clients and we are thrilled that you had such a positive experience with our lettings team. Thank you for recommending us, it means the world to us! Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Really helpful and great service. I would recommend.

Dale · 22 September 2025 · Brown & Merry Tring

Agent replied · 22 October 2025

"Thank you for sharing your positive experience! We're thrilled to provide helpful and great service, and we truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Brown & Merry is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Brown & Merry

Which Brown & Merry office has the most reviews?

Hemel Hempstead has the most, with 491 reviews rated 4.3 out of 5, followed by Tring with 422.

Where are the Brown & Merry offices?

The 10 Brown & Merry offices, by town:

  • Aylesbury: 5-7 Market Street, Aylesbury, HP20 2PN, HP20 2PN
  • Berkhamsted: 124 High Street, Berkhamsted, HP4 3AT
  • Chesham: 3 Market Square, Chesham, HP5 1HG, HP5 1HG
  • Hemel Hempstead: 57 Marlowes, Hemel Hempstead, HP1 1LE, Dacorum, HP1 1LE
  • Leighton Buzzard: 17 High Street, Leighton Buzzard, LU7 1DT, LU7 1DT
  • Newport Pagnell: 74A High Street, Newport Pagnell, MK16 8AQ, Milton Keynes, MK16 8AQ
  • Tring: 41 High Street, Tring, HP23 5AA, Dacorum, HP23 5AA
  • Wendover: Woollerton House, 7 High Street, Wendover, Aylesbury, HP22 6DU, HP22 6DU
  • Wendover Country House and Farm Sales: Woollerton House, 7-11 High Street, Wendover, HP22 6DU, HP22 6DU
  • Woburn Sands: 9 High Street, Woburn Sands, Milton Keynes, MK17 8RG, MK17 8RG
Has Brown & Merry won any awards?

Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent